Contact Center Agent - WFH - Remoto

Company Description

Our mission is to ensure our clients have all the tools needed to ThrAIve while at the same time building world-class customer experiences.

We help our clients by identifying the main customer pain points and highlighting straight forward solutions to these focus areas. Our customized solutions increase customer satisfaction, increase customer acquisition (boost revenue), and reduce contact center cost while significantly increasing performance.

Role Description

This is a full-time remote role for a Contact Center Agent - WFH at letsthraive. The Contact Center Agent will be responsible for handling customer inquiries, resolving issues, and leveraging product and service sales opportunities whenever possible. The role requires excellent English skills and involves communicating effectively with customers through various channels, including phone, email, and chat. Strong negotiation skills to drive positive outcomes during interactions is required.

Qualifications

• Strong communication skills and customer service orientation.

• Ability to multitask, prioritize, and manage time efficiently.

• Excellent problem-solving, conflict resolution, and negotiation abilities.

• +1 year of experience in Sales or Customer Service (outbound/inbound).

• B2+ - C1 Level of English proficiency.

• Legal experience or knowledge is a PLUS.

• Computer, monitor, and headset required.

• Dedicated WFH space (quiet environment with desk and chair).

• High-speed Internet connection (hard-wired).

If interested please submit your application to felipe.gutierrez@letsthraive.com