Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

We are looking for a Customer Success Consultant in Argentina for one of our clients, which is is the world’s leading Translation Platform and was recognised as the “AI Localization Software Company of the Year 2024”.

This is a fully remote role, and the candidate has to be based in LATAM.

As a Customer Success Consultant, you will be the primary point of contact between the company and our customers. Your primary goal is to ensure customer satisfaction, drive product adoption, and identify opportunities for upselling or cross-selling. You will work closely with

cross-functional teams to address customer needs and contribute to the overall success of the customer base. You will play a crucial role in building long-term relationships, driving customer retention, and identifying opportunities for growth.

Scope of tasks

Relationship Building:

• Establish and maintain strong, long-lasting relationships with customers
• Understand customers' business goals and challenges to align product/service offerings with their needs

Account Management:

• Serve as the main point of contact for assigned accounts
• Monitor customer accounts, track usage, and identify opportunities for growth

Customer Advocacy:

• Encourage and facilitate customer advocacy, including testimonials, case studies and referrals
• Act as a voice of the customer within the company, providing feedback to improve products and services

Issue resolution:

• Proactively address and resolve customer issues or concerns
• Collaborate with cross-functional teams to ensure timely and effective problem resolution

Product Expertise:

• Develop a deep understanding of the company's products or services
• Stay informed about product updates and industry trends to provide valuable insights to customers

Renewal Management:

• Monitor customer accounts for renewal and work towards ensuring a high renewal rate
• Identify opportunities for upselling or cross-selling additional products or services

Continuous Improvement:

• Continuously assess customer data and analytics to identify trends, measure customer health, and predict potential issues
• Stay informed about industry best practices and trends
• Continuously learn and build expertise across XTM group products, services

and assigned customers

Requirements

• Proven experience in customer success, account management or a related role in the Translation and Localization industry
• Excellent communication, negotiation and interpersonal skills
• Analytical mindset with the ability to interpret data and trends
• Familiarity with CRM software, key sales metrics and CS tools
• Ability to collaborate effectively with cross-functional teams
• Self-motivated and self-disciplined to work successfully in a remote environment
• Enthusiastic and “can do” attitude

Interested? Please apply with an updated copy of your resume!

APPLY HERE: https://www.linkedin.com/jobs/view/4176426800/?alternateChannel=search&refId=3KKWDjDXRAYV5x9149OTYg%3D%3D&trackingId=SbW9ypIJxeHGELcWI9oUkw%3D%3D&trk=d_flagship3_search_srp_jobs 

UnifyCX is looking for an extraordinary Collections Representative to join our motivated and

ambitious team in San Pedro Sula, Honduras.

What Will You Do?

As a Collections Representative, you will manage the resolution and collection of outstanding

balances from a variety of clientele. Utilizing negotiation techniques and adhering to company

policies, you will work to recover balances in full or establish suitable payment arrangements. You will play a critical role in maintaining compliance with collection laws and ensuring positive

customer interactions.

Responsibilities

• Adhere to department work procedures and policies.
• Ensure compliance with federal and state collection laws, including FDCPA, FCRA, and UDAAP.
• Handle both inbound and outbound telephone calls effectively.
• Utilize negotiation techniques to resolve debts within company and client guidelines.
• Update file demographics and log accurate comments in the computer system.
• Professionally and effectively resolve customer complaints and issues.
• Provide outstanding customer service while de-escalating issues as needed.
• Perform additional duties as required.
  
  

Who Are You?

 Education/Training/Experience

• High School diploma or equivalency.
• At least one year of collection experience, preferably in medical collections. o Strong knowledge of FDCPA and 3rd party collection techniques.
  
  

 Skills

• Excellent verbal and written communication.
• Outstanding customer service and time management skills.
• Ability to work well in a team environment and follow instructions.
• Proficient in negotiation within company policies.
  
  

 Personality & Approach

• Professional, career-minded, and open to varied workloads.
• Effective time management and de-escalation techniques.
  
  

Who We Are

UnifyCX is an emerging global business process outsourcing company with a robust presence in

the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We offer

personalized contact centers, business processing, and technology outsourcing solutions to

clients worldwide. For nearly two decades, UnifyCX has grown from a small team to a global organization that leverages cutting-edge AI technologies to enhance the customer experience and operational efficiency for our clients.

UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity

APPLY HERE: https://www.unifycx.com/careers?gnk=job&gni=8a78859e94d8da9001951e9b85184aa2&gns=LinkedIn&lang=en

The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

You need:

- English B2+

- Native Spanish

- Schedule flexibility

- Tech Skills

- B2B/B2C exp. preferred

- Immediate availability

You have:

• 1+ years of a solid experience as CSR/SDR, Tech support specialist, Trainer, S.M.E, Q.A, Supervisor, Data Entry, Back office, or temporal assignments for higher roles.
• Adaptability
• Flexibility
• Clear communication
• Presentation Skills
• Information Partnership
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Cloud knowledge is a plus
• Experience or willingness to work in a hybrid environment

You Will:

• Manage high volume of customer contacts and communications through phone and email each day
• Use contact search and productivity tools to verify contact information is accurate
• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
• Develop a level of product knowledge to speak intelligently to customers and address specific objections
• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
• Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
• Work with teams and management to promote a positive customer experience

APPLY HERE: https://www.linkedin.com/jobs/view/4146751015/?alternateChannel=search&refId=77ggGrkudPvHI6ShggJT6g%3D%3D&trackingId=9jfEzY%2B%2BPgn5Oc18QGKCtA%3D%3D&trk=d_flagship3_search_srp_jobs 

En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.

Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.

Sobre La Posición

Buscamos Representante de Éxito del Cliente para unirse a nuestro Equipo de Reclutamiento y participar en diferentes proyectos conformados por equipos multiculturales distribuidos por todo el mundo. Esta persona debe ser proactiva, orientada a los detalles y demostrar excelentes habilidades analíticas, así como trabajo en equipo y habilidades para realizar múltiples tareas. ¡Esta es una excelente oportunidad para aquellos profesionales que buscan desarrollarse en una de las empresas de más rápido crecimiento en la industria!

Actividades Principales

• Apoyar el proceso de abastecimiento que incluye la publicación de ofertas de trabajo en varias bolsas de trabajo, búsqueda de personal, uso de redes sociales, filtrado de CV y contacto con candidatos.
• Conocer los requisitos de cada vacante para realizar el proceso de headhunting de acuerdo a estas necesidades.
  
  

¿Qué Buscamos?

• 1+ año de experiencia laboral.
• Conocimiento del mercado de IT.
• Excelentes habilidades de comunicación.
• Gran capacidad de autogestión.
• Estudios en Recursos Humanos, psicología o carreras afines.
• Nivel avanzado de inglés.
  
  

Qué ofrecemos para que tu trabajo (y tu vida) sea más fácil:

• Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
• Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
• Hardware y software.
• Horarios flexibles
• Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
• Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
• Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
  
  

¡Únete a nuestro equipo global!

APPLY HERE: https://applicants.bairesdev.com/job/67/190797/apply?utm_source=linkedinjobposting&utm_medium=atsjobs&lang=es 

Are you a night owl with a passion for customer service and a knack for data analysis? Join our dynamic team and play a crucial role in ensuring top-notch service for our clients. If you have experience in Ecommerce, FinTech, or payments, and thrive in fast-paced environments, we want to hear from you!

Key Responsibilities:

Location: LATAM Region

Team: Customer Department

Role: Customer Support Associate (Spanish Speaker)

Mode: Remote

About Respond.io

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

Role Description

At Respond.io, Customer Support Associates (Spanish Speaker) - Remote are pivotal to our company’s success. You will be the go-to resource for our valued customers to obtain clarification when needed, provide possible workaround and support any technical matters. In this role, your main priority is to drive excellent support and maintain customer satisfaction.

Responsibilities

• Deliver high quality support and operate as a safety net to customers of our SaaS product
• Communicate and respond varied technical solutions to customers in a team environment, using our shared inbox tool to assist customer's inquiries
• Resolve customer inquiries in a timely manner using full understanding of the product functions, features and customer environment
• Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
• Empower customers to self-serve and help users navigate our on-demand success resources
• Working collaboratively across a few teams - Customer, Marketing, Product and Tech to solve complex problems

Qualifications

• 2+ years of experience in a Customer Support role, preferably in a SaaS or IT company
• Excellent communication skills in English as well as listening skills and the proven ability to understand customer inquiries
• Ability to speak English and Spanish fluently is a Must
• Ability to clearly explain complex ideas verbally and in writing
• Ability to dig deeper to uncover customer’s true objectives
• High level of empathy – it’s important for our Customer Support Associate to be a good person to peers and customers
• Proactive individuals who take initiative and actively seek out opportunities to contribute and make a positive impact
• Exceptional ability to follow established processes and procedures with precision, ensuring adherence to guidelines
• Excellent organization and time management skills
• Teamwork mentality and willingness to assist wherever needed
• Requires minimal supervision
• Experience with video calls, voice calls, and live chat support

Here's what's in for you

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You'll receive a medical allowance to support your health and wellness needs.
• Flexible working environment and working hours that fit your lifestyle, wherever you're based.

APPLY HERE: https://www.linkedin.com/jobs/view/4158462709/?alternateChannel=search&refId=ElrX%2BHV4mcE6i8DzLI1VHA%3D%3D&trackingId=cLo3GqKeUEcmq0Hpa8%2FTgQ%3D%3D&trk=d_flagship3_search_srp_jobs 

About the Role

We are currently seeking a Customer Service Representative (Weekend) to join our company. We are looking for someone who can offer solutions and ask discovery questions to help retain and upsell customers in a fun and exciting way; all while being enthusiastic about the brand. If you have a sales background and love talking to people we’d love to hear from you!

Role Objectives

• Drive a seamless customer experience that creates positive sentiment for our brand.

• Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers.

• Collaborate with our customer success and product teams to drive constant improvement.

• Maintain accurate records of customer interactions and steps taken to resolve issues.

• Deliver excitement and product knowledge in every interaction.

• Right-Fit the customer to one of our products and deliver exceptional customer experience.

• Recommend products to customers shopping and overcome objections presented on past purchases; exchange, returns.

Role Requirements

• This is a weekend role. You are required to work 4 hours at your convenience on both Saturday and Sunday.

• Experience with e-mail and Chat customer service.

• Experience with Gorgia is required

• Online/Virtual experience in a customer-facing role, preferably handling customer service, care, or success in e-commerce.

• Proven track record of delighting customers and exceeding their expectations.

• Proficiency with customer service software

• Ability to respond to customer questions using chat and email.

• Ability to collaborate across departments and teams.

• English C1 or above is required

APPLY HERE: https://www.linkedin.com/jobs/view/4173151498/?alternateChannel=search&refId=ElrX%2BHV4mcE6i8DzLI1VHA%3D%3D&trackingId=LQyU9W6mbIEtWiemWIfaWw%3D%3D&trk=d_flagship3_search_srp_jobs 

Who We Are

Doubleverify is the industry’s leading media effectiveness platform that leverages AI to drive superior outcomes for global brands. By creating more effective, transparent ad transactions, DV strengthens the digital advertising ecosystem, ensuring a fair value exchange between buyers and sellers of digital media. Hundreds of Fortune 500 advertisers employ our unbiased data and analytics to drive campaign quality and effectiveness, and to maximize return on their digital advertising investments globally. Learn more about DV and its solutions at doubleverify.com

Position Overview

The Account Support Specialist works in collaboration with the DV Commercial teams to provide operational support for a variety of job responsibilities. This person will oversee aspects of campaign activation, reporting & optimization, and end of campaign reconciliation. This position requires someone that is able to achieve completion of work against deadlines, is highly organized, and has a strong eye for detail. The ideal candidate is technically savvy with trading or ad ops background.

Job Responsibilities

• Proactive management of operational activities by providing support to the Commercial teams at DV.
• Completion of work within appropriate deadlines to ensure client advertising campaigns are activated efficiently & effectively, providing data and reporting support, and end of campaign reconciliations.
• Ensuring the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting or data issues.
• Support for operational tasks such as data auditing, compiling tracking systems, and ad hoc projects.
• Management and/or participation in ongoing product & process improvement initiatives.
  
  

Minimum Qualifications

• Bachelor’s Degree or equivalent/higher level of education.
• Fluent English language.
• Organized with a rigorous attention to detail, drive for excellence, and a positive “can- do”approach.
• Proven communication skills (written & verbal) Experience with Microsoft Office, specifically Excel.
  
  

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!

APPLY HERE: https://boards.greenhouse.io/embed/job_app?token=7892896002 

Who we are:

WorkBetterNow (www.workbetternow.com) provides full-time remote professionals in LATAM looking to work with United States-based companies. Our professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you’re in the right place.

We are seeking experienced professionals based in LATAM and the Caribbean who are proficient in English and align with our company's core values. As a Success Coach, you will play a key leadership role, providing guidance and support to ensure a strong and productive relationship between professionals and their matched clients. The ideal candidate is a natural leader with excellent coaching skills, capable of offering strategic advice, fostering professional growth, and proactively addressing challenges. This role requires stability, commitment, and a passion for helping others succeed in a remote work environment. We offer a compensation of $1,300.00 per month.

Our Mission: To help companies and talent fulfill their dreams and potential.

What We Offer:

• Work from your home
• A workplace that values its people
• Above-average salary
• Paid vacations and personal days.
• Maternity/Paternity leave for up to 2 months. WBN will cover 50% of your WBN-base salary. (Applied for VAs who have been with WBN for more than one year).

Our Core Values

• Put our professionals first
• Pursuit of excellence/continuous learning
• Integrity and transparency
• Ownership mentality
• Pursuit of growth
• Excellent attitude

Responsibilities:

• Oversee the day-to-day operation of all certified professionals (CPs)
• Provide comprehensive onboarding support for CPs and their clients.
• Provide ongoing support and guidance to CPs throughout their tenure.
• Facilitate career support and development initiatives.
• Anticipate and address potential issues that may arise.
• Implement strategies for team retention, including performance improvement plans (PIPs) where necessary.
• Foster strong relationships with CPs, clients, and internal team members.
• Monitor and evaluate performance against established metrics.
• Conduct regular monitoring of CPs activities and productivity.
• Collaborate with team members to ensure effective communication and coordination.
• Maintain accurate records of CPs activities and performance evaluations.

Qualifications and requirements

• C1, and C2, english scores (top grammar skills)
• Excellent communication and Influence skills
• Organization and time-management skills
• Possess strong problem-solving skill
• Present a positive attitude, strong work ethic, and professionalism.
• Expertise with Microsoft Word, Excel, PowerPoint, Outlook/Gmail
• Ability to learn new software quickly
• Appropriate work-from-home environment
• Previous management experience in virtual settings is required

System Requirements

• 8GB+ RAM
• Processor Intel I3 or AMD Ryzen 3+ or M1 chip
• Windows 10+ or from macOS Mojave to the latest version.
• 25 - 50 Mbps Internet Speed (Minimum)

Note: To see the full job description, technical qualifications, and details on the application process, please click 'Apply' below.

APPLY HERE: https://workbetternow.zohorecruit.com/jobs/Careers/746650000004931029/Success-Coach?source=CareerSite 

Network Solutions (Networking & Wireless)

Client: Global Networking & Wireless Technology Vendor

Start: ASAP

Duration: 12-month renewable contract

Location: Costa Rica or Mexico

Overview: We are urgently seeking an experienced Technical Solutions Specialist to join our customer solutions team. This role involves resolving complex technical issues across Switching & Wireless hardware and software platforms while providing exceptional customer service. The ideal candidate will possess deep technical expertise, problem-solving skills, and the ability to mentor junior team members.

Key Responsibilities:

• Diagnose and resolve technical issues for customers, ensuring minimal disruption.
• Provide in-depth troubleshooting and technical support for hardware, software, and networking concerns.
• Respond to service requests via multiple channels (phone, email, remote support tools).
• Assist with proactive issue prevention and root cause analysis to enhance customer experience.
• Act as a mentor, guiding junior engineers in technical problem-solving and process improvements.
• Lead or participate in technical projects and customer engagement initiatives.

Required Qualifications & Experience:

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• 5-7 years of experience in technical support or related roles.
• Strong expertise in ITIL practices and case management tools.
• Experience supporting enterprise-level hardware and software environments.
• Ability to work independently and provide leadership within teams.

APPLY HERE: https://www.linkedin.com/jobs/view/4172651345/?alternateChannel=search&refId=ElrX%2BHV4mcE6i8DzLI1VHA%3D%3D&trackingId=u3%2BjXNyXpO4HymHTvIYPkQ%3D%3D&trk=d_flagship3_search_srp_jobs 

Position Summary

The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.

General Job Responsibilities

• Provide excellent customer service over the phone to vehicle owners according to customer package
• .Assist customers located in the North America and Latin America Region
• .Provide support to clients in topics related to: Roadside Assistance such as flat tires, battery issues, out of fuel, cars overheating, coordinate tow trucks and pick up service, etc
• .Coordinate with service providers applicable solution to customer’s request
• .Offer multiple solutions to different customers’ requests such as Uber, Rental Car, Hotel, etc
• .Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc
• .Perform other functions related to the position

.
Qualificatio

• ns
  English
• C1Portuguese
• C1Minimum of High School Diplo
• ma.0-2 years of experience working in a call center environme
• nt.Excellent communication skills, both verbal and writt
• en.Proficient in Microsoft Office and web-based applicatio
• ns.Customer service orient
• ed.Strong interpersonal skil
• ls.Teamwork orient
• ed.Multita
• sk.Demonstrate situation specific empat
• hy.Strong organizational skills and attention to deta
• il.Ability to work in a fast-paced environment with daily work processing deadlin
• es.Ability to work effectively without supervisi
• on.Strong in leadership, empathy, communication, and team orientati

APPLY HERE: https://www.linkedin.com/jobs/view/4157344682/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=MXHZ0qWGZCfr8fDcfoNr1Q%3D%3D&trackingId=TqRE7PGTDpFh15VO%2FkuxNw%3D%3D&trk=flagship3_search_srp_jobs 

Job Summary

We are seeking a dedicated Help Desk / Call Center Technician to join our team. In this role, you will be responsible for providing exceptional technical support to our customers via phone, email, and chat. You will troubleshoot issues, guide users through solutions, and maintain high levels of customer satisfaction.

Key Responsibilities

Respond promptly to customer inquiries and provide accurate information.

Diagnose and troubleshoot hardware and software issues.

Assist users with technical problems, guiding them through step-by-step solutions.

Document all interactions and solutions in the ticketing system.

Collaborate with other team members to resolve complex issues.

Stay updated with the latest industry trends and product knowledge.

Qualifications

High school diploma or equivalent; associate degree or higher preferred.

Previous experience in a Help Desk or Call Center environment.

Strong understanding of computer systems, mobile devices, and networking.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and manage multiple tasks.

What We Offer

Competitive salary and benefits package.

Opportunities for career advancement and professional development.

A supportive work environment with a focus on team collaboration.

If you are passionate about technology and helping others, we would love to hear from you!

APPLY HERE: https://www.linkedin.com/jobs/view/4124382391/?eBP=CwEAAAGVOzsKchigpapLRFVEmSR1qxf-wEwGxeO8qSNNcBTxD_ErfhAMVUE3fLq-EjjBKmbLmZ2aHThUYw1Qkl49E3LNmfaulaNpC7S7-LMkIrF_ImQ1m74QtNwsIG2NS9t4l-zeZDU9Itu4r39ILtv7rP4rYtu2f9lSS5Adf9HI6BoCX9_3m7Oq-AL4QvL8ByhISlbaPB39Tp6K8APzZ2-zNstj-bCLTCa7v2yaoNhWPOrtGhmgOuSPoetOLSsCQw7hJXUT7x2xPrb6b6uFvBkZqE9kgWpCkevCW_yMuVL8HcPSfnt47j38o5vR8YzFMS51W8ityT01wKbegag_RqRohDeexL7iLy0tuGHoXSudBGhUM-jCpQYlJZuk5y3EeJthQZtcThAECAEhsr2RNM1UmJMbBeYv45JbLfuPIYyrqQDQenhnGlbqJf7Gv4yr3o605TCexzSpEbsIOg&refId=UgTX6LHhG4H5U5j48sISsQ%3D%3D&trackingId=xDxdLK1e%2Fe9pnLXFEExYLw%3D%3D&trk=flagship3_search_srp_jobs 

Job Description

Client Service Representative

On-Site

Monday - Friday, 9:00 am - 6:00 pm CST

Springfield, IL, Dallas Fort Worth TX, Wilmington, DE

If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings are can be easily transferred to make a difference in CSC’s professional business-to-business environment as a Client Service Representative. And there’s the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC’s competitive benefits—paid time off, medical, dental, and 401(k) plans, just to name a few.

We’re hiring a Client Service Representative for our UCC department. You’ll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you’re encouraged and expected to be your best.

We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.

Some of the things you’ll be doing:

• Build relationships with our clients to better understand their unique needs and concerns
• Fulfill requests and answer questions for internal and external customers
• Respond promptly to customer inquiries via phone or electronically
• Provide excellent customer service to both internal and external clients
• Organize the workflow to meet customers’ time frames and demands
• Navigate between multiple databases quickly and accurately
• Recommend process improvements where applicable
• Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
  
  

What technical skills, experience, and qualifications do you need?

• Experience working in a customer service or administrative capacity
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Attention to detail and accuracy
• Strong prioritization and time-management skills
• Flexibility and agility, with the ability to multitask
• Problem-solving skills
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Effective verbal and written communication skills
• Salesforce experience a plus
  
  

#CSC

#CSCCareers

At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $35,000-40,000.

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

About The Team

At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It’s an exciting time for us in terms of growth and expansion.

APPLY HERE: https://hczw.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/11249?utm_medium=jobshare&utm_medium=jobboard&utm_source=linkedin 

Description

Our Bilingual Spanish Representative team starts at $36,400 per year ($16.50 an hour base wage and an additional $1 an hour for language differential) plus bonus.

Must live in Texas to be eligible for this remote position.

Representante Bilingüe en Español

Nuestro equipo bilingüe en español comienza en $ 36 400 por año ($ 16,50 por hora de salario base y $ 1 adicionales por hora en lenguaje en diferenciales) más bonificación.

Debe vivir en Texas para ser elegible para este puesto remoto.

What will I do as a Bilingual Spanish Representative?

Insurance is one of the most sustainable industries around! Look at it this way – as long as people have assets they want to protect, insurance will be integral in providing peace of mind, and you, as a Bilingual Spanish Representative are a key player. As part of our Bilingual Spanish Representative team, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads or current policyholders to assist with their insurance needs. Using strong relationship-building you will provide an exceptional customer experience for customers.

¿Qué hare como Representante Bilingüe en Español?

¡Los seguros son una de las industrias más sostenibles! Míralo de esta manera: siempre que las personas tengan activos que quieran proteger, el seguro será integral para brindar tranquilidad. Como representante bilingüe en español, representarás a uno de los principales proveedores de seguros del país al recibir llamadas entrantes de clientes potenciales para cerrar el trato en las ventas de seguros. Interactuarás con los clientes para entender sus necesidades y ofrecerles las mejores soluciones. Utilizando una sólida construcción de relaciones, proporcionarás una experiencia excepcional al cliente para los clientes.

Duties And Responsibilities

• Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs.
• Educate the customers on our insurance products and services while identifying opportunities to sell additional products.
• Read all verbatim and ensure all coverages and solutions are communicated effectively using the provided resources.
• Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues.
• Engage in a conversation with people from all walks of life.
• Every caller is unique, so providing and customizing assistance according to the policyholder’s needs is a crucial part of the role.
  
  

Deberes y responsabilidades:

• Atender llamadas entrantes y realizar una consulta para identificar las necesidades del posible asegurado. Tomará el control de la conversación y combinará los productos y soluciones que mejor satisfagan esas necesidades.
• Educar a los clientes sobre nuestros productos y servicios de seguros mientras identificando oportunidades para vender productos adicionales.
• Leendo palabra por palabra y asegúrandose de que todas las coberturas y soluciones se comuniquen de manera efectiva utilizando los recursos proporcionados
• Resolver problemas y formular soluciones para los clientes investigando, analizando y resolviendo consultas sobre seguros y cuestiones relacionadas con el servicio.
• Participe en una conversación con personas de todos los ámbitos de la vida.
• Cada persona que llama es única, brindar y personalizar la asistencia de acuerdo con las necesidades del asegurado es una parte crucial de este puesto.
  
  

As a Bilingual Spanish Representative, you will get:

• Remote Work. This position is 100% remote. We will send you the equipment needed for this role.
• Full time hours. 40-hour work week.
• Job Stability. We’ve been in business since 1936.
• Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
• Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
• Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
• Referral Program. We have one of the most lucrative referral programs around.
• Career Growth. Most of our senior leadership started as agents. We promote from within!
• Annual Performance Reviews. We reward your good work with more money.
  
  

Como Representante Bilingüe en Español, obtendrás:

• Trabajo remoto. Esta posición es 100% remoto. Le enviaremos el equipo necesario para este puesto.
• Horario de Tiempo Completo. Semana laboral de 40 horas.
• Estabilidad laboral. Estamos en la industria desde 1936.
• Tiempo libre pagado. Porque el descanso no es una recompensa, es necesario para tu bienestar.
• Seguro médico, dental y de visión. Te ayudamos a cubrir el costo de su prima.
• Reembolso de matrícula. Tus metas son importantes y te ayudaremos a alcanzarlas.
• Programa de referidos. Tenemos uno de los programas de referidos mejor pagados.
• Crecimiento profesional. La mayoría de nuestros altos directivos comenzaron como agentes. ¡Promovemos desde dentro!
• Revisiones anuales de desempeño. Premiamos tu buen desempeño con más dinero.
  
  

What are the qualifications to be a Bilingual Spanish Representative at Afni?

• At least six months working in a service or sales environment
• Ability to work in a fast-paced environment
• Ability to multitask and use effective time management
• Ability to communicate written and verbally in both Spanish and English
• Computer skills
  
  

¿Cuáles son los requisitos para ser un representante bilingüe en español

en Afni?

Al menos seis meses trabajando en servicio al cliente o ventas

• Capacidad para trabajar en un entorno acelerado
• Capacidad para realizar múltiples tareas y utilizar una gestión eficaz del tiempo
• Capacidad para comunicarse escrita y verbalmente en Espanol y Ingles
• Habilidad para trabajar con un CRM.
  
  

TXVHINBL

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

En Afni ofrecemos igualdad de oportunidades de empleo a todas las personas calificadas. El empleo se basa en las capacidades y cualificaciones personales sin discriminación por motivos de raza, color, religión, sexo, edad, origen nacional, discapacidad o cualquier otra característica protegida según lo establecido por la ley. Esta política de Igualdad de Oportunidades de Empleo se aplica a todas las políticas y procedimientos relacionados con el reclutamiento y la contratación, la compensación, los beneficios, la terminación y todos los demás términos y condiciones de empleo.

Requirements

• What You Need to Thrive in Our Remote Environment:
• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
• Ability to be on webcam during working hours

Lo que necesitas para prosperar en nuestro entorno remoto:

• Solo servicio de Internet por cable o fibra (sin acceso telefónico, DSL, satelital o celular)
• 25 Mbps de descarga/10 Mbps de subida
• Tasa de ping: menos de 100 ms
• Un espacio de trabajo privado con escritorio/silla donde el ruido del entorno (niños, mascotas, personas, aparatos electrónicos, etc.) no se pueda escuchar ni estar presente durante las horas de trabajo.
• Posibilidad de estar en la cámara web durante las horas de trabajo
  
  

Requirements

• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States
  
  

Requisitos:

• Mayor de 18 años de edad
• Preparatoria terminada

APPLY HERE: https://myjobs.adp.com/afniexternalcareers/cx/job-details?reqId=5001092678600&rb=LinkedIn 

• Bilingual (English/Spanish)
• Starting hourly rate $15.00, with unlimited monthly commission potential.
• 2 weeks of required paid training (Monday-Friday, 8AM-4:30PM CST)
• Call center hours of operation are Monday-Sunday 7AM – 9PM, actual shift will be determined at time of hire.
• Competitive benefits, PTO, tuition reimbursement, and more!
  
  

How will this role have an impact?

At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.

As part of the Signify Health’s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.

This role will report to a Member Engagement Manager.

What will you do?

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
• Present a positive, professional, and high energy approach to clients, health plan members, and team members.
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
• Report member complaints and escalations immediately to Member Engagement Managers.
• Participate in peer side-by-side coaching as needed.
• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.
  
  

We Are Looking For Someone With

• A High School Diploma or equivalent is preferred.
• 1+ year call center experience OR 2+ years general work experience required.
• Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
• A desire to work in an efficient, results-oriented outbound call center environment.
• Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
• Good communication skills, friendly and conversational.
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
• Strong computer skills and the ability to use multiple systems at the same time, while making calls.
• Proficiency in the English language
  
  

Benefits

• Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
• Bi-weekly pay with monthly commission bonus potential
• 401K, employee stock purchase program and tuition reimbursement
• Employee discount programs
  
  

Work From Home Requirements

To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.

The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions Of Employment

• Successful completion of background check is required for this position.
  
  

About Us

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com/our-story.

APPLY HERE: https://job-boards.greenhouse.io/signifyhealth/jobs/6485385003 

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020
  
  

About The Role:

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.

Our Values:

• Obsess over Clients and Taskers
• Win Together with Heart
• Own the Challenge
• Be Bold
• Move Forward. Move Fast.
  
  

What You'll Work On:

Customer Obsessed

• Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
• Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
• Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.
  
  

Insight/Metrics Driven

• Understand customer needs and preferences through direct interactions and feedback.
• Use feedback to make informed decisions aimed at improving customer satisfaction.
• Spot trends in customer inquiries and behavior to better anticipate their needs.
• Regularly assess and adapt your approach to ensure a positive customer experience.
  
  

Trusted Resource

• Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
• Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
• Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.
  
  

What You Will Need:

• Minimum of 1 year of experience in a customer service role.
• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
• Empathetic communication skills, with the ability to connect with customers on a personal level.
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
• Detail-oriented mindset with a commitment to delivering top-notch service.
• Fluency in English is required; proficiency in French or Spanish is a welcome bonus.
  
  

Shifts offered for this position are Central Time (CT). Preference will be asked at time of interview, but cannot be guaranteed. Depending on business requirements your shift time or day off may change:

• Monday-Friday 10:45am - 7:45pm CT
• Tuesday-Saturday - 7:30am - 4:30pm, 8:30am - 5:30pm, 9:45am - 6:45pm, or 10:45am - 7:45pm CT
• Sunday-Thursday - 7:30am - 4:30pm, 8:30am - 5:30pm, 9:45am - 6:45pm, or 10:45am - 7:45pm CT
  
  

Target Start Date: 4/21/2025

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. total compensation consists of base hourly pay + bonus + benefits + perks. The base hourly pay for this position is $17.50/hour. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

You’ll love working here because:

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.
  
  

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

APPLY HERE: https://boards.greenhouse.io/taskrabbit/jobs/6631500 

We are seeking a dedicated and customer-focused individual to join our team as a Remote Customer Support Advisor. In this role, you will assist clients in planning and booking exceptional sports trips to various global destinations. If you are passionate about delivering outstanding customer service and enjoy helping others with their travel needs, this position is an excellent opportunity for you. As a Remote Customer Support Advisor, you will guide clients through the research and booking process, ensuring they have seamless and well-organized travel experiences.

Key Responsibilities:

• Communicate with clients to understand their travel preferences and provide tailored recommendations on destinations, transportation options, accommodations, and overall trip planning
• Coordinate and arrange transportation, lodging, travel insurance, and additional services to create comprehensive travel itineraries
• Use effective communication and service techniques to present clients with appealing travel packages, including event tickets, hotel stays, airline reservations, and car rentals
• Offer exceptional customer support throughout the booking process, responding to inquiries, resolving concerns, and ensuring a smooth travel planning experience
• Maintain accurate and organized records of client interactions, travel arrangements, and other relevant details
  
  

Qualifications:

• Must be at least 18 years old
• Authorized to work in the United States
• Strong communication skills with a customer-oriented approach (sales experience is a plus)
• Access to a smartphone with internet connectivity (a laptop is recommended but not required)
• Previous experience in customer service or hospitality is beneficial but not mandatory
  
  

Benefits:

• Flexible work schedule
• Exclusive travel discounts
• On-the-job training
• Employee perks and incentives
• Remote work environment
• Competitive compensation structure with performance-based incentives
  
  

Work Environment:

This is a fully remote position, allowing you to work from the comfort of your home. You will be part of a collaborative team that values excellent customer service.

Application Instructions:

If you are excited about helping clients create memorable travel experiences and meet the qualifications outlined above, we encourage you to apply.

APPLY HERE: https://www.linkedin.com/jobs/view/4158138663/?eBP=BUDGET_EXHAUSTED_JOB&refId=S5OTKHc6UxoQG36qtWGQ1Q%3D%3D&trackingId=pCGroQuFNB1hdD3Sux11RA%3D%3D&trk=flagship3_search_srp_jobs 

Job Posting: Customer Service Representative at B&P Enterprises

Job Description

Are you ready to earn $850.00-$1200.00 weekly as per company policy!! B&P enterprises is excited to announce the opening for a Customer Service Representative. This position is designed for individuals who thrive in dynamic, fast-paced environments and who wish to play a critical role in our ongoing success. We provide a challenging yet rewarding career, catering to those who excel in customer-oriented roles and have a keen interest in organizational growth and customer satisfaction.

This is a Full-Time position requiring the candidate to work from our primary locations with no remote work options. The role involves direct, face-to-face interaction with our valued customers, offering them insightful product information, addressing their concerns, and promoting an exceptional brand experience. Eligible candidates should be prepared to join a teamwork-driven workforce that is dedicated to professionalism and high-quality service delivery.

Duties And Responsibilities

• Greet customers and provide a warm, positive first impression
• Assess customer needs and guide ther regarding product features and benefits.
• Handle customer inquiries and resolve issues promptly to maintain high customer satisfaction
• Maintain an in-depth knowledge of product catalog to enhance customer support.
• Educate customers on products and services without any sales pressure.
• Participate in training sessions to stay updated on product developments or changes in company policy.
• Provide feedback to management regarding customer concerns and suggestions.
• Uphold company standards and contribute to team efforts by accomplishing related results as needed.
• Support marketing and promotional projects aimed at increasing brand awareness.
• Engage in employee referral programs designed to enrich team composition and company culture.
  
  

Requirements

• No prior experience in customer service required; comprehensive training will be provided.
• High school diploma or equivalent; further education or certification in customer service is a plus.
• Exceptional communication and interpersonal skills, with an emphasis on engaging customers effectively and professionally.
• Ability to remain professional and courteous with customers at all times.
• Strong problem-solving skills and ability to think quickly under pressure.
• Willingness to work as part of a team, contributing positively to team operations and working relationships.
• Attention to detail and ability to multitask in a fast-paced environment.
• Motivated to take initiative and deliver results that reflect positively on the company's image and services.
• Interest and capability to participate in an employee referral program offering opportunities for additional income.

Connect Assistance es una compañía de tecnología líder en la industria de Asistencia en Carretera y Hogar con presencia en Puerto Rico, Costa Rica, Panamá, Colombia y México. Nuestra misión es resolver problemas ordinarios con soluciones extraordinarias.

Estamos buscando un entusiasta del servicio, que desee unirse a nuestro equipo de trabajo para que juntos sigamos impulsando nuestro continuo crecimiento.

Esta posición tiene la responsabilidad de recibir y atender en forma eficiente las llamadas telefónicas o o mensajes de whatsapp de clientes que requieren el servicio de asistencia, asistencia en carretera, inspección de siniestros, seguros médicos, etc. Cumpliendo en todo momento con los protocolos, procesos y estándares de atención definidos por la empresa. Asimismo, atender y gestionar con los proveedores los servicios requeridos por los clientes.

Requisitos del puesto

• Grado mínimo de bachiller en educación media
• Manejo de herramientas de Oficina (Office, G Suite, internet)
• Manejo de sistemas operativos
• Digitación rápida
• Experiencia previa en centros de contacto o servicio al cliente
• Disponibilidad inmediata
  
  
  

Experiencia

• Al menos 1 año como operador(a) en call center o servicio al cliente
• Deseable con experiencia en atención de asistencias en carretera, hogar, servicios médicos/seguros
  
  
  

Habilidades requeridas

• Orientación al servicio (empatía, amabilidad y buen trato)
• Tolerancia al trabajo bajo presión
• Responsabilidad y puntualidad
• Trabajo en equipo
• Discreción y manejo confidencial de la información
• Excelente comunicación oral y escrita
• Otros propios del puesto
  
  
  

Si reúnes los requisitos aplica con nosotros.

APLICA AQUÍ: https://jobs.lever.co/connectassistance/9571ef65-bfb5-4104-a635-2c36eb94b82b/apply?lever-source=LinkedIn 

Nos encontramos en la búsqueda de un Especialista en Éxito del Cliente Trilingüe en Managua.

Si cuentas con:

• Experiencia como QA, trainer, Subject Matter Expert, Team Lead, Onboarding Specialist, o cargos relacionados.
• Experiencia dando feedbacks, asesorias y coaching a equipos internos y externos.
• Experiencia dando soporte técnico a clientes.
• Capacidad para realizar presentaciones y exponer ante clientes.
• Excelentes habilidades de comunicación verbal y escrita.
• Experiencia en el manejo de reportes y conocimientos técnicos en Microsoft Office.
• Actitud de liderazgo
• Proactividad en la identificación de oportunidades de mejora.
• Habilidades blandas que faciliten construir relaciones duraderas con los clientes.
• Un nivel avanzado de inglés y portugués

¡Esta oferta de trabajo es para ti!

El Especialista en Éxito del Cliente se dedica a crear éxito para nuestros clientes, las comunidades que nos rodean y entre nosotros mismos.

Responsabilidades:

• Actuar como el principal punto de contacto para los clientes, garantizando una experiencia excepcional en el uso de nuestros productos/servicios.
• Ofrecer soluciones externalizadas de ventas internas, éxito de clientes, gestión de renovaciones y gestión de canales para las marcas más importantes del mundo.
• Apoyar a una base de clientes existente para cultivar y construir relaciones al tiempo que garantiza la satisfacción del cliente y el compromiso.
• Desarrollar un excelente nivel de conocimiento del producto o servicio para responder a las preguntas de los clientes.
• Proporcionar formación y apoyo a los clientes y equipos internos para maximizar el uso de nuestros productos/servicios.
• Monitorizar la satisfacción del cliente y llevar a cabo encuestas para recoger comentarios y sugerencias.
• Identificar oportunidades de upselling y cross-selling alineadas con las necesidades del cliente.
• Trabajar en colaboración con otras áreas y equipos de ventas para asegurar que las expectativas del cliente se cumplan.
• Preparar informes sobre la satisfacción del cliente y las métricas de éxito.

En el camino tendrá acceso a oportunidades de formación de primera clase para crecer y mejorar sus habilidades y su carrera.

¿Estás preparado para marcar la diferencia en la experiencia del cliente? ¡Queremos conocerte!

APLICA AQUÍ: https://www.linkedin.com/jobs/view/4138534276/?alternateChannel=search&refId=kGTGx8te7Ucv8Mxy44YtLw%3D%3D&trackingId=ECutUeTNUdBOSPzpPGZ3jQ%3D%3D&trk=d_flagship3_search_srp_jobs