CUSTOMER SERVICE AGENT - RD
Position Overview
The Customer Service Representative (CSR) in a call center is responsible for providing exceptional customer service to callers, handling inquiries, resolving issues, and ensuring a positive customer experience. CSRs are the frontline representatives of the company and play a critical role in building and maintaining customer relationships.
Key Responsibilities
- Customer Support and Issue Resolution:
- Respond to incoming calls, emails, or chat messages from customers professionally and courteously.
- Address customer inquiries, concerns, and complaints promptly and effectively.
- Troubleshoot and resolve customer issues, providing appropriate solutions and alternatives when necessary.
- Escalate complex or unresolved issues to higher-level support or management as required.
- Product and Service Knowledge:
- Acquire a comprehensive understanding of the company's products, services, and policies.
- Stay up-to-date with any changes or updates to products and services to provide accurate information to customers.
- Order Processing and Management:
- Assist customers with placing new orders, processing returns, and tracking shipments.
- Accurately enter and update customer information and interactions in the company's database or CRM system.
- Customer Retention and Satisfaction:
- Strive to ensure customer satisfaction and retention by offering proactive assistance and personalized service.
- Identify opportunities to upsell or cross-sell products and services based on customer needs.
- Communication and Teamwork:
- Collaborate with other CSRs, supervisors, and different departments to resolve customer issues and improve service delivery.
- Participate in team meetings and training sessions to enhance product knowledge and customer service skills.
- Quality Assurance:
- Adhere to call center guidelines and quality standards to deliver consistent and high-quality customer service.
- Follow scripting and call flow guidelines while maintaining a friendly and professional demeanor.
- Time Management and Performance Metrics:
- Manage call volumes and respond to customer inquiries within specified timelines.
- Meet individual and team performance metrics, such as average handle time (AHT) and customer satisfaction scores.
Qualifications And Skills
- High school diploma or equivalent; some college education may be preferred.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Patience, empathy, and the ability to handle difficult customer interactions with a positive attitude.
- Basic computer proficiency and familiarity with customer service software, CRM systems, and call center tools.
- Strong problem-solving skills and the ability to think on your feet.
- Flexibility to work in shifts, including evenings, weekends, and holidays if required.
APPLY HERE: https://telecomnetworks.breezy.hr/p/2b8a0c93b970-customer-service-agent-rd
SENIOR TEAM MANAGER PQL
Job Description
Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
About The Role
Track and monitor the performance of PQLs within your region and their assigned projects, ensuring adherence to service level agreements (SLAs) and business objectives.
You Will
- Scheduling & Coverage: Adjust schedules to meet business needs and ensure 24/7 coverage to support operational requirements.
- Training & Development: Facilitate or coordinate training for new and existing PQLs to enhance their technical and operational capabilities.
- Incident Response: Serve as the first point of contact for escalations when PQLs miss pages on PagerDuty, taking appropriate action to resolve issues promptly.
- Workload Distribution: Collaborate with fellow PQL managers to maintain balanced workloads and consistent performance standards across teams.
- Partner Integration: Work closely with the Global Disbursement Network (GDN) team to monitor and analyze the success of new partner integrations and launches.
- Cross-Functional Coordination: Build strong partnerships with external stakeholders and coordinate action across Remitly squads to address daily operational needs and disbursement challenges.
- Proactive Program Development: Design and implement new initiatives to optimize PQL effectiveness in collaboration with the Senior Program Manager.
- Subject Matter Expertise: Provide guidance to the operations team on best practices for transaction handling and operational processes.
You Have
- 5+ years of experience in financial services, preferably within the remittance industry.
- 2+ years of managerial experience with a proven track record of leading successful teams.
- Strong project management skills with the ability to prioritize and execute in a fast-paced environment.
- Excellent communication skills for managing internal and external stakeholders.
Our Benefits
- In Site Subsidized Meals
- Transportation
- Premium Language Bonus
- Employee Stock Purchase Plan (ESPP)
- Mental Health & Family Forming Benefits
- Private Life Insurance
- On site Clinic and Remitly Doctor
- Continuous learning tools & certification programs
- Reduced Working Hours per Week (from 48 to 40)
- Two consecutive days off
We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
TECHNICAL SUPPORT REPRESENTATIVE ONSITE
About Ibex
ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.
Responsibilities
- Use an empathetic and consultative approach to correspond with customers and partners over the phone.
- Troubleshoot issues and provide customized solutions.
- Provide education and training to customers to get the most out of the program product.
- Independently problem-solve with consistency; in this front-line role it is your responsibility to craft accurate outcomes that make customers time and satisfaction the priority.
- Navigate program procedures to properly escalate and coordinate the customer response in accordance with company values.
- Take ownership of the customers issue and solve the problem to fruition while delivering a high-quality experience.
- Proactively bring creative and thoughtful solutions to the team to enhance process, products, service for continuous improvement.
Qualifications
Language/Communication Skills
- Ability to fluently speak and write English
- Ability to effectively communicate your thoughts in a well-organized understandable manner.
- Demonstrates clear and polite written and oral communication.
Technical Skills
- Ability to type 25 words per minute with 90% accuracy.
- Ability to effectively navigate the internet, email and instant messaging.
- Great computer proficiency.
- Understanding of mobile applications and troubleshooting.
- Technical Support experience in prevouis roles is a plus.
Customer Focus
- Demonstrates a strong customer Orientation.
- Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
Customer Interaction Skills
- Friendly and upbeat style.
- Displays helpfulness.
- Ability to empathize with customers.
- Ability to set expectations and deliver information in a positive and articulate way.
- Ability to handle irate customers effectively.
Problem-Solving Skills
- Investigates and take action to meet customer’s needs.
- Ability to use emotional intelligence to resolve customer’s issues.
- Solves routine problems effectively, gathering the information necessary from the customer.
- Applies systematic approach to solving problems.
- Ability to demonstrate critical thinking skills.
Interpersonal Skills
- Professional and positive interactions with others and is able to establish rapport quickly.
- Treats others with courtesy and respect.
- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
- Ability to work with little or no supervision and operate within a team environment.
- Demonstration of resolution skills and capabilities within scope of job duties
Schedule Flexibility
- Ability to adapt to changes. (Working on different teams, line of businesses and on site)
- Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
- Must be able to work full-time
Benefits
We offer our employees the following comprehensive benefits and incentives plan:
- Medical Insurance
- Paid Time Off
- Paid professional training
- Employee referral bonus plan
- Free Transportation
SALES SYSTEM MANAGER
About Toptal
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
Job Summary:
As Sales System Manager, you will be responsible for owning and optimizing our sales systems, processes, and technologies to drive efficiency, productivity, and revenue growth. The ideal candidate will have a strong background in sales operations, CRM administration, and process improvement.
We are looking for someone passionate about systems, with a strong product background, and an understanding of how sales tools impact revenue by connecting the intricacies of these tools to the sales process. This role requires a curiosity for solving complex challenges. You will ensure that our Sales team has the necessary tools and optimized workflows to effectively manage their daily responsibilities. Additionally, you will provide support and coordinate with various Customer stakeholders to advance internal project initiatives and drive process improvements. In this role, you will act as the owner of all customer tools, overseeing their usage, vendor management, process improvements, and more.
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
Responsibilities:
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
- Lead key projects related to the optimization of the sales tools (SFDC, Salesloft, Gong, LinkedIn Sales Navigator, among others).
- Manage a small team focused on account assignment, overseeing all sales tool administration and leading enrichment efforts to ensure data accuracy and process efficiency.
- Manage the configuration and ensure an optimized set-up for our sales tools to ensure it meets the needs of our sales team and aligns with business objectives.
- Implement and manage integrations between our sales tools to streamline processes and improve data accuracy.
- Manage the renewal, licensing, budget, and features of customer sales tools, ensuring they are configured effectively to meet the needs of our business and sales team.
- Develop and maintain sales processes and workflows within the CRM system and tools, including lead management, opportunity tracking, and forecasting.
- Develop and maintain comprehensive documentation for sales tools and processes, ensuring consistency and ease of access for the team.
- Provide training and support to sales team leaders and members on CRM best practices, processes, and system functionality.
- Partner with cross-functional teams, including Marketing, Engineering, and Product, to ensure alignment and integration of sales systems and processes.
- Coordinate work and prioritization for Salesforce Product Enhancement between Customer and Engineering.
- Stay informed about industry best practices, emerging technologies, and trends in sales operations to continuously improve our sales systems and processes.
- Willingness to roll up your sleeves and actively engage in day-to-day operations, tackling challenges and driving solutions across the sales systems landscape.
In the first week, expect to:
- Onboard and integrate into Toptal.
- Rapidly begin learning about Toptal’s history and vision.
- Familiarize yourself with the Customer initiatives, and projects and how they are aligned with Toptal’s overall success.
- Meet the Customer team and your key stakeholders to begin uncovering individual and team priorities.
In the first month, expect to:
- Learn the true value of Toptal by completing onboarding training, shadowing calls, and meeting with key stakeholders.
- Explore Toptal’s tools and resources to understand how they are currently used.
- Familiarize yourself with Toptal’s Sales tools and tech stack.
- Familiarize yourself with the sales processes and systems workflows.
- Familiarize yourself with existing Sales Operations and Systems processes.
- Shadow ongoing Salesforce and other sales tools initiatives to familiarize yourself with cross-functional teams and projects.
In the first three months, expect to:
- Lead new Salesforce Projects aligned with the Customer Salesforce Roadmap, while exercising discretion and independent judgment.
- In partnership with the Engineering team, build and manage salesforce objects and workflows.
- Begin to identify areas for improvement on existing processes and scope additional opportunities.
- Review and assess the impact and spend of each sales tool at Toptal, identifying essential features and eliminating those that are not needed to optimize tool efficiency and cost-effectiveness.
In the first six months, expect to:
- Identify additional areas of opportunity to strengthen the Sales System tool, leading systems improvement proposals to Customer Leadership, recommending processes best practices to ensure data quality and optimizing processes for our sales teams.
- Ensure we have the best tools and processes for our Sales team to drive better sales outcomes and revenue.
In the first year, expect to:
- Own or assume a key role in designing and leading Toptal’s Customer Sales Tool roadmap by leading key strategic system projects and providing recommendations regarding how to improve Tools.
- Be the subject matter expert for all sales systems and tool questions and intricacies.
- Become a trusted business partner to Customer Leadership and other Senior Leadership across Toptal.
Qualifications and Job Requirements:
- Bachelor’s degree in Business Administration, Sales, Marketing, or related field is required.
- 5 years of experience in sales operations, CRM administration, or a related field.
- Proven experience administering and optimizing CRM systems (e.g., Salesforce, HubSpot).
- Experience with sales process design, implementation, and optimization.
- Salesforce Administrator certification is strongly preferred.
- Experience with sales enablement tools and technologies (e.g., sales engagement platforms, analytics tools) is a plus.
- Strong analytical skills with the ability to analyze data, identify trends, and make data-driven recommendations.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Highly organized with the ability to manage multiple projects simultaneously.
- Collaborative. Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
- Proactive. Understand our shared mission, and be willing to put in the work required to drive us to that goal.
- Organized. The nature of this role requires that you understand multiple priorities and the timelines associated with each and execute with operational efficiency being top of mind.
- Meticulous. Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
- Coachable. This role requires the ability to synthesize feedback and put it into action.
- Executive Communicator. In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies - is paramount to success.
- Trusted Business Partner. You must be relationship-driven.
- Innovator: This role favors those experienced in successfully launching externally facing materials to sales teams.
- You don’t take yourself too seriously; you have a sense of humor and are comfortable with sarcasm.
- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
APPLY HERE: https://www.toptal.com/careers/sales-system-manager?lever-source=LinkedIn
SUPPORT ENGINEER (IDE SERVICES CUSTOMER RELATIONS)
JetBrains IDE Services is a suite of B2B products intended to help developer productivity engineers deliver a better development experience across their organization. These products include IDE Provisioner, License Vault, Code With Me Enterprise, and AI Enterprise.
We are looking for an experienced Support Engineer to assist users of the IDE Services.
As part of our team, you’ll:
- Carry out deep investigations into users' issues to provide bug localization for our developers.
- Provide technical support via email, internal Slack channels, and other channels.
- Work with the bug tracker, processing new and old requests.
- Reproduce users' issues and create bug reports for them.
- Contribute to product development based on the customers' common problems and needs.
We expect you to have:
- Experience in the field of software engineering.
- Understanding of the software development process and continuous integration practice in particular.
- Essential system administration experience, including containerized applications and network protocols.
- Familiarity with Windows, macOS, and Linux.
- Excellent written English.
- Good communication skills.
- The ability and drive to "get things done".
- A thirst for learning and mastering new technologies.
It would be a plus if you have:
- Experience in technical support or in a customer-facing role.
- Experience in a QA position.
- Familiarity with cloud systems (AWS, GC, Azure) and containers (Docker, k8s).
We process the data provided in your job application in accordance with the Recruitment Privacy Policy (https://www.jetbrains.com/legal/privacy/privacy-recruitment.html)
APPLY HERE: https://www.jetbrains.com/careers/jobs/support-engineer-ide-services-customer-relations-1390/
SALES SPECIALIST
Our client, a successful and rapidly growing real estate company, is seeking a motivated Sales Specialist to join their dynamic Property Acquisitions Team. This role focuses on building relationships with potential sellers, negotiating property pricing, and managing the sales cycle from initial lead contact to deal closure. If you are ambitious, results-driven, and thrive in a supportive, fast-paced environment, we encourage you to apply.
Fully-Remote (Work from Home), 9 AM - 5 PM MST
Key Responsibilities
- Lead Management: Build relationships with potential sellers from company-generated leads, uncovering challenges and providing tailored real estate solutions.
- Negotiation and Offers: Negotiate property pricing and make logical offers to acquire properties, ensuring a fair and transparent process.
- Sales Cycle Oversight: Manage a pipeline of prospects through Salesforce, respond promptly to leads, and oversee deals from initial contact to contract signing.
- Communication: Utilize phone calls, texts, and emails to engage with buyers and sellers, maintaining consistent and professional communication throughout the process.
- KPI Reporting: Track and report on key performance indicators, including weekly goals of 2 signed contracts, 12.5 hours of talk time, or 250 dials.
- Team Collaboration: Contribute to an energetic and supportive team environment, aiming to exceed sales targets and fostering a fun, results-oriented culture.
What Success Looks Like
- High Lead Conversion: Achieving consistent success in converting leads into signed contracts and closed deals.
- Client Satisfaction: Positive feedback from sellers for tailored solutions, clear communication, and a seamless experience.
- Organized Pipeline: Efficiently managed leads and timely follow-ups using Salesforce to ensure no opportunity is missed.
- Sales Performance: Meeting or exceeding individual sales targets and contributing to team success.
Qualifications
- Minimum of 1 year in phone sales, with a proven track record of achieving or exceeding sales goals.
- Previous real estate experience is highly advantageous but not required.
- Proficiency in CRM systems, with Salesforce experience preferred.
Skills
- Fluent in English, with exceptional verbal and written communication skills.
- Strong persuasive abilities and excellent phone etiquette.
- Computer literate with familiarity with tools like Google Docs and MS Office Suite.
Tech Requirements
- Quiet and professional remote workspace.
- Reliable high-speed internet connection.
- Updated computer capable of running necessary software applications (e.g., 2020 or later).
Traits
- Self-motivated and driven to exceed financial goals.
- Highly organized, detail-oriented, and proactive.
- Results-focused with a mindset to achieve and surpass weekly and monthly sales targets.
Opportunity
This role offers the chance to work with a growing real estate company dedicated to helping sellers solve property challenges and matching buyers with the right opportunities. As a Sales Representative, you’ll join a supportive team environment with opportunities for personal growth, uncapped earning potential, and leadership development. If you are a skilled and ambitious sales professional, we encourage you to apply.
CUSTOMER SUCCESS REPRESENTATIVE
Job Title: Customer Success Manager
Position Description:
We are seeking an enthusiastic and proactive Customer Success Manager (CSM) to join our team. In this role, you will serve as the primary liaison for revenue-generating accounts, helping customers unlock the full value of our products and services. You will play a vital role in building customer loyalty, driving adoption, and increasing retention and upsell opportunities.
About the Company:
Our client is a technology company dedicated to providing user-friendly solutions for the security industry. Built with a focus on real-world challenges, their software enables even the most technology-averse users to effectively manage their operations. They pride themselves on their excellent customer satisfaction metrics and a commitment to continuous innovation.
Availability:
- Full-time: Monday to Friday, 8 AM–5 PM CST
- May occasionally require weekend work
Key Responsibilities:
- Serve as the lead customer liaison for revenue-generating accounts, attending one-on-one meetings with strategic partners
- Build and maintain trusted adviser relationships with customers to identify upsell opportunities for additional products and services
- Oversee post-sales activities, ensuring customers experience tangible benefits from the solutions provided
- Develop and execute Customer Success Plans to drive adoption and value realization of the company's solutions
- Act as the voice of the customer by providing actionable feedback to internal teams
- Identify risks to customer success and collaborate with account teams to create and implement risk mitigation strategies
Required Experience and Qualifications:
- 3+ years of Customer Success or Inside Sales experience
- Proven ability to build deep customer relationships and manage accounts for sustained revenue generation
- Enthusiastic approach to customer engagement, with the ability to understand and address customer needs effectively
- Strong technical acumen, including experience with Google Workspace (preferred over Microsoft Office)
- Demonstrated ability to adopt and leverage web applications for customer success
- A strong desire for action and willingness to take initiative
Language Requirement:
- C2 Level of English proficiency
Preferred Skills and Experience:
- Familiarity with HubSpot CRM
- Experience working in a small business or startup environment
- Track record of increasing customer satisfaction, retention, and upsell for technology products
Compensation:
- Competitive salary range of ~$1700 - 1900 USD per month, commensurate with experience and qualifications
- Salary paid in USD or Local Currency, according to your preference
- Commissions awarded per seating
- Additional incentives based on performance
Benefits:
- Paid Time Off (PTO): 10 days annually
- Paid Holidays: Local official holidays
- Lunch and Breaks: Paid
- Unpaid Leave: Available upon coordination
If you’re a driven professional who thrives on building relationships and delivering results, we encourage you to apply for this exciting opportunity!
SALES DIRECTOR - LATAM
OUTBOUND SALES EXEC
Who We Are
Sirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions.
Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to come true: a place where development, coaching, and care of people are paramount to success.
Our Culture
No more worrying about heavy traffic conditions and looking for parking spaces to start work on time!
We create and build human connections through technology. We encourage work-life balance for our part- and full-time employees. Like, Siriusly.
We are a fun remote family that encourages diversity, inclusivity, and respect. Communication and teamwork are important to us because we rely on each other individually and collectively as one large happy family to produce top-notch results.
What makes our employees happy is a caring remote environment with regular employee engagement and development. We are competitive and strive to live by our success mantra: continuous improvements! We Define, Measure, Analyze, Improve, Control, and Repeat.
Who You Are
If you resonate with what you have read so far, this is who we are looking for:
You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humour. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviours. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.
You want to change the traditional ways of working by using more technology from your home.
What We Offer
It is an opportunity to work at one of the few truly global, truly remote work organisations, and to learn from highly-skilled people with a focus on developing our employees through coaching and mentoring.
You will be exposed to multi-disciplinary areas and have hands-on experience with exposure to a variety of work. You will be a part of team and group meetings daily and weekly, as well as daily and weekly coaching sessions.
You will always know where you stand, and you will receive feedback and coaching to help you learn and improve.
What The Role Does
You will primarily work on:
- Making outbound calls to prospective clients, you'll need to be driven and determined.
- Handling and overcoming objections
- Lead entry, accurate attention to detail is essential.
You Will Need To
- Have prior experience in B2C/B2B Sales or Sales Support, in a high volume, high quality environment
- Have attained more than just the minimum target goals for the past 3 quarters
- Be self starting and self motivated
- Be agile in approach
- Be concise and precise
- Type quickly and well
- Have a go-getter attitude and proactive approach
To Be Eligible To Apply, You Will Need
- A stable internet connection of at least 10 Mbps up and down.
- A laptop or desktop, PC or Mac or Linux based operating system, dual core processor with at least 8GB or RAM.
- A webcam and headset.
- A quiet place to work.
- Relevant Sales experience of at least 2 years in a similar role selling in a B2B or B2C environment.
- Experience with inside sales or remote sales/telesales is preferred.
- A go-getter attitude and a willingness to learn and teach.
- Energy and excellent ability to communicate with customers.
- Excellent command of the English language - comprehension, spoken and written.
APPLY HERE: https://sirius-support.breezy.hr/p/aba9a30141e301-outbound-sales-exec
FULL STACK ENGINEER
Responsibilities:
• E-commerce Platform Management: Maintain, optimize, and update Shopify-based e-commerce websites to ensure optimal performance, user experience, and security.
• Custom Development: Design and develop custom Shopify themes and applications tailored to client or project requirements, ensuring a seamless integration with the Shopify ecosystem.
• Problem Solving: Identify and resolve issues related to website functionality, performance, and scalability in a timely manner.
• Front-end Implementation: Create responsive and visually appealing front-end interfaces using modern web technologies that align with brand guidelines.
• Back-end Solutions: Implement robust back-end logic to support custom functionalities, data processing, and integrations with external services or third-party tools.
• Integrations: Collaborate on and manage integrations with payment gateways, shipping solutions, CRM platforms, and other third-party applications.
• Quality Assurance: Test and debug code to ensure compatibility, usability, and high performance across browsers and devices.
• Collaboration: Work closely with designers, project managers, and other developers to deliver end-to-end solutions that meet business goals.
• Documentation: Maintain detailed documentation of development processes, custom code, and integrations for team collaboration and future reference.
• Stay Updated: Keep up with Shopify’s new features, updates, and industry best practices to suggest and implement improvements.
Technical Requirements:
• Core Proficiency: Strong command of the Shopify Liquid templating language, including its syntax, structure, and best practices.
• Front-end Expertise: Advanced knowledge of HTML, CSS, and JavaScript, with experience using front-end frameworks like React or Vue.js to build dynamic, interactive web applications.
• API Integration: Hands-on experience with APIs, particularly Shopify APIs, RESTful APIs, and GraphQL, for integrating custom features and external services.
• Back-end Familiarity: Working knowledge of back-end technologies such as Node.js or PHP, with experience building or maintaining server-side applications.
• Version Control: Proficiency in version control systems like Git, with experience in collaborative workflows (e.g., branching, merging, and pull requests).
• Performance Optimization: Experience in optimizing Shopify stores for performance, SEO, and accessibility, leveraging tools like Lighthouse or PageSpeed Insights.
• Tool Proficiency: Familiarity with development tools and environments like Shopify CLI, theme development frameworks (e.g., Slate or Dawn), and debugging tools.
• Database Knowledge: Understanding of relational or non-relational databases for handling data integrations or custom storage requirements.
• Cross-browser and Device Testing: Expertise in ensuring cross-browser and cross-device compatibility for seamless user experiences.
Preferred Qualifications:
• Experience with modern deployment processes, including CI/CD pipelines.
• Familiarity with e-commerce analytics tools and platforms like Google Analytics or Shopify Analytics.
• Knowledge of UX/UI design principles for e-commerce.
• Previous experience in a fast-paced Agile development environment.
• Ability to write clean, maintainable, and well-documented code following coding standards and best practices.
Soft Skills:
• Strong problem-solving skills with a proactive approach to challenges.
• Excellent communication skills for explaining technical concepts to non-technical stakeholders.
• Detail-oriented with a focus on delivering high-quality work.
• Team player with the ability to collaborate across different roles and functions.
• Ability to manage multiple projects and deadlines in a dynamic environment.
SENIOR FRONTEND ENGINEER
Greetings from Rootshell Inc.
Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Senior Frontend Engineer for one of our client, Please share your resume with current location & full contact info
Job Title: Senior Frontend Engineer
Location:Remote(LATAM)
W2 position
Job Description:
Skills:
8+ years of professional experience in frontend development using React, with a strong portfolio showcasing innovative and user-centric web applications. Strong coding skills using a typed programming language. Strong proficiency in TypeScript, HTML5, CSS3, and modern frontend frameworks (e.g., Next, Remix). Experience with state management libraries (e.g., Redux, Vuex) and asynchronous programming. Strong UX/UI design intuition and the ability to collaborate effectively with product and design teams. Experience in designing and consuming RESTful APIs and integrating frontend applications with backend services. Strong proficiency with version control systems (e.g., Git). Strong proficiency with build tools (e.g., Webpack), and frontend testing frameworks. Excellent problem-solving skills and a passion for delivering high-quality software solutions. Experience with server-side rendering and performance optimization techniques. Familiarity with CI/CD pipelines and automated testing frameworks (e.g., Jest, Cypress) is preferred. Previous experience in a leadership or ownership role for frontend applications is preferred. Knowledge of cybersecurity principles and best practices is desirable.
Education:
Bachelor’s degree in Computer Science, Engineering, or a related field; Master’s degree is preferred.
Skills and Experience:
The Skills and Experience match parameters for the candidate are parsed from the Duties, Skills, and Education.
Required Skills:
TYPESCRIPT
REACTJS
CSS
WEBPACK
WEB UI
Additional Skills:
REDUX
HTML
PROBLEM-SOLVING
GIT
SELF MOTIVATED
USER EXPERIENCE DESIGN
PERFORMANCE OPTIMIZATION
CONTROL SYSTEMS
BACKEND SERVICE
SELF-STARTER
VERSION CONTROL
USER INTERFACE
CODING
AUTOMATED TESTING
UI DESIGN
USER INTERFACE DESIGN
CONTINUOUS INTEGRATION/DELIVERY
VUE.JS
ENGAGEMENT MANAGER
Location: Remote in the Caribbean, Latin America & Brazil (Mexico, Colombia, Guatemala, Trinidad & Tobago, Argentina) etc.
About the job
Testlio is a leading quality management company. Its unique approach combines humans and machines to help digital innovators assure quality products at scale. On 600K+ real devices. In 100+ languages. With 800+ payment methods. The company is 100% remote, with people in 150+ countries. It is female-founded; 46% of full-time people are women. Clients include Amazon, Athenahealth, Match Group, Microsoft, NBA, Netflix, PayPal, Uber, Wayfair, and many more. To learn more, visit www.testlio.com.
As an Engagement Manager at Testlio, you will be a key player in driving strategic client success and growth and in testing team strategies within the business software, commercial, finance, media, and entertainment industries.
Reporting directly to our Americas region Client Services Director, you will take ownership of a portfolio of client engagements, ensuring exceptional results and value. You will be part of our Delivery Team and will work as a key member within a fully distributed services team, collaborating with Testing Managers, Test Leads, and testers from around the world.
Why you will love this job?
- Channel your passion for quality and be integral in bringing vision to reality for some of the most exciting companies in the world.
- With a wide variety of customers in Testlio’s portfolio, you will be able to go through situations that you can’t find anywhere else - you will be dealing with multiple projects at hand and partnering with a wonderful team to build amazing app experiences for the most exciting companies in the world!
- You will help build amazing app experiences for people all over the world.
- Be the trusted go-to testing expert for your client.
- You will shape the current and future Testlio approach to client engagement.
- You’ll work alongside and learn from strongly motivated and experienced co-workers from diverse backgrounds and locations while enjoying the flexibility of a distributed team.
- You have a chance to impact how an industry standard for quality is formed.
Why you will love being a part of Testlio?
- A true sense of belonging: the TestLion Pride is a global community of like-minded people who live Testlio’s six values every day.
- Freedom to roam: Testlio is a global company that embraces flexibility while setting standards to help you succeed in a remote environment by having clear expectations for working hours and communication. We look for opportunities to create engagement with TestLions around the world and we want to make sure you can take time off from work to rest. We honor national holidays in your home nation and provide a generous number of days off, including personal wellness days.
- Winning business: Testlio is growing, profitable, and cash-strong. We are leading our industry with exceptional clients who provide us with a high NPS score and a 4.7 rating on G2. Our business model is global, enterprise, and subscription-based, with 85%+ of our revenue recurring. Several of our largest clients have been with us for 7+ years and many spend $500K+/year with Testlio.
- Proven client results: Testlio’s people + software solutions expand testing coverage, improve release velocity, and contain quality assurance costs. Our unique approach (“fused software testing”) merges automated + manual testing, on-demand + dedicated resources, and quality + operations systems to unlock new levels of quality engineering value.
What would your day look like?
As an Engagement Manager, you will ensure that all relevant resources are intelligently deployed to align with key performance indicators for your clients and for Testlio. You’ll be responsible for strategic client success, client growth, testing strategy, and more.
Client success
- You will take full ownership of multiple client engagements from A to Z.
- You will learn your client’s business objectives, culture, and people—and you will make strategic recommendations to achieve expected business outcomes.
- You will actively evaluate and monitor account health and satisfaction status including organizing and leading regular status and feedback calls with your clients.
- Be accountable for a set of ongoing financial, impact, and other metrics, including partnership health, revenue served, project utilization, margin, net revenue retained, and more.
- Drive the ongoing expectations management for the service and negotiate operational adjustments, e.g. unrealistic turnover timeline expectations, scope prioritization needs, and more.
- Create and deliver executive-level and detailed status reports that properly communicate an engagement's progress, KPIs, and financials tailored to the proper audience.
Team leadership and collaboration
- You will collaborate with Testing Managers, and support Test Leads and testers from around the world to ensure exceptional testing experiences.
- You will help coach your team members to be as successful and grow within their roles.
- You will collaborate effectively and professionally with other Testlio employees to solve problems and define new or improve existing processes.
Testlio ambassadorship
- You will proactively drive new contract period scoping activities and identify upsell opportunities or ways to increase the value of the service offered.
- Partner with sales team members to identify, win, and grow opportunities in your existing portfolio as well as with new prospects.
- With customer satisfaction as your priority, you will proactively identify upsell opportunities or ways to increase the value of Testlio’s service in partnership with the Team Lead, Testing Manager, and Account Director.
What do you need to succeed?
Technical Skills
- 3+ years in client services and/or account management with a proven track record of successful engagements with enterprise-level clients.
- 2+ years of experience in software testing or Quality Assurance.
- Ability to identify customer value and build successful customer relationships.
- Proven strategic thinking and planning skills, including time management, problem-solving, task delegation, and prioritization capabilities.
- Ability to present concepts and data in a structured and well-ordered way.
- Good knowledge of software, including native apps, development and testing methodologies is a bonus.
- Passion for and focused interest in the field of testing is a bonus.
Human Skills
- Strong communicator and presenter who possesses exceptional negotiation skills as well as sound interpersonal skills.
- Ability to collaborate with multiple teams, both internal and client-facing.
- Resilient, self-motivated, results-driven, and proactive.
- Thrive under pressure, adapt well to changes, and easily obtain new information.
What is the application process?
We do our best to bring on individuals who will be excited about their role and have the potential for a great future with Testlio. Since we are 100% distributed, we’d like you to meet with multiple people from our organization to give you an idea of who you would be working with, what your role expectations are, etc. Our interview process can take about 3 to 4 weeks to complete.
- Application
- Recruiter interview
- Multipart TestGorilla assessment
- ~ 3 Team and Stakeholder interviews
- Reference checks
- Offer
Diversity and Inclusion
Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded, and 46% of our team members identify as women. See the DEI section of our website for more information.
APPLY HERE: https://job-boards.greenhouse.io/testlio/jobs/6531946?gh_src=3077d12b1us
CUSTOMER EXPERIENCE REPRESENTATIVE
Recognized as the leading software development company in the Americas, our client offers 100% remote modality and an excellent work environment where professionals can thrive and work in multicultural teams with flexible schedules and endless growth opportunities.
Overview of the Role
Join our team as a Customer Experience Representative and embark on a journey where you'll be an essential part of various projects involving multicultural teams distributed worldwide. This role isn't just about providing customer support; it's about building relationships, solving problems, and ensuring customer satisfaction. We're seeking individuals who are proactive, detail-oriented, and possess excellent analytical abilities, along with strong teamwork and multitasking skills. As a Customer Experience Representative, you'll play a vital role in supporting our customers, addressing their inquiries, and providing solutions to their needs. Your ability to understand customer requirements and tailor your support accordingly will be crucial for success in this role.
In this role you will
- What will my main tasks be?
You'll immerse yourself in supporting our customers, addressing their inquiries, and providing solutions to their needs. This involves effective communication, problem-solving, and ensuring customer satisfaction.
- How will I contribute to the team?
Your role is crucial in maintaining positive relationships with our customers, ensuring their needs are met, and providing valuable feedback to improve our products and services.
- Will I collaborate with other departments?
Yes, you'll work closely with various departments such as sales, marketing, and product development to address customer inquiries and enhance the overall customer experience.
- What methodologies will I be using?
You'll utilize customer service best practices, effective communication techniques, and problem-solving skills to address customer needs efficiently.
Are You the Right Fit?
- Do you have experience in customer service roles?
Previous experience in customer service roles is preferred, but not mandatory. We value individuals who are proactive, empathetic, and possess strong communication skills.
- How do you handle challenging situations?
We're looking for individuals who can remain calm under pressure, empathize with customers' concerns, and efficiently resolve issues to ensure customer satisfaction.
- What languages do you speak?
Proficiency in English is required. Additional language skills are a plus, particularly languages spoken in regions where our customers are located.
What We Offer
- Competitive Compensation Package: We offer a competitive compensation package to reward your hard work and dedication.
- Remote Work: Enjoy the flexibility of working remotely from the comfort of your own home.
- nternational Exposure: Join an international company with diversity and multicultural inclusion, providing you with exposure to different cultures and perspectives.
- Opportunity for Growth: We provide opportunities for career advancement and skill development, allowing you to grow both personally and professionally within the company.
- Supportive Work Environment: Experience a supportive work environment where your contributions are valued, and your ideas are encouraged.
- Work-Life Balance: We value work-life balance and offer flexible work arrangements to accommodate your personal needs.
- Continuous Learning: Access to training and development programs to enhance your skills and knowledge in customer service and related areas.
- Employee Benefits: Enjoy a range of employee benefits, including health insurance, retirement plans, and other perks to support your overall well-being.
ENGLISH GAMING SUPPORT AGENT - LATAM
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
About You
- You speak English at an advanced level (minimum C1).
- You are located in Colombia, Costa Rica, El Salvador, Guatemala and Nicaragua.
- You have in-depth gaming knowledge and love anything related to video games.
- You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop.
- You are a fast learner, take initiative and excel at troubleshooting.
- You have a dedicated quiet workspace located within your residence.
- (Optional) Experience in a Customer service environment is a plus.
Technical requirements
A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency <200ms, internationally
- A minimum of 8 GB RAM
- A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer
- An Intel Core i5-8260U or other with better/similar performance (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above).
- An AMD 7870 GPU or better/similar.
- 2 Monitors
- A smartphone usable for two-factor authentication that runs at least:
- Android 8.0 or newer
- Apple iOS 15.0 or newer
What we offer
- The flexibility to work 100% remotely with no wasted commute time and travel costs.
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients.
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness.
- Innovative digital tools and comprehensive training, with access to our library of online training courses.
- Various learning and career development initiatives throughout the year.
- Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few.
About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.
Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.
By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.
- As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.
APPLY HERE: https://jobs.5ca.com/jobs?gh_jid=4052031101&gh_src=d4e70432teu
EXECUTIVE OFFICE ANALYST
Welcome to L.A. Head Hunter! We're a worldwide consulting firm specializing in tailor-made Human Capital solutions. Our mission? To partner strategically with HR and business units, supporting organizations in achieving their goals and boosting competitiveness. Join us on this exciting journey!
About the role:
As Executive Office Analyst, you'll work directly with the CEO's strategic initiatives team, contributing to high-impact projects across the organization. Your analytical mindset and process expertise will help shape and improve company-wide operations in a fast-paced environment.
In this role you will:
- Analyze and optimize key organizational processes.
- Drive implementation of process improvements.
- Identify automation opportunities.
- Create comprehensive process documentation.
- Support strategic initiatives from the CEO's office.
- Collaborate across departments on system improvements.
- Propose solutions for identified issues.
- Maintain process optimization standards.
What you bring to the table:
- 3+ years of operations and process analysis experience.
- Strong analytical and methodical approach to problem-solving.
- Exceptional organizational and attention to detail abilities.
- Self-motivated and results-driven personality.
- Strong cross-departmental communication skills.
- Advanced level of English.
Perks:
Remote Work: Enjoy the freedom of full remote work and setting your own schedule.
Financial and Practical Perks: Get excellent compensation in your preferred currency, plus a complete home office setup.
Time Off: Take advantage of generous paid leave policies, including parental leave, vacation, and holidays.
Cultural and Professional Growth: Join a diverse and innovative environment that fosters personal and professional development.
Collaboration and Development: Engage with top-tier professionals worldwide and grow your skills in our supportive atmosphere.
Join us at L.A. Head Hunter and let's support organizations to achieve their goals. Ready to make an impact?
COMPENSATIONS ANALYST
Recognized as the leading software development company in the Americas, our client offers 100% remote modality and an excellent work environment in which employees can thrive, work in multicultural teams, with flexible schedules and endless growth opportunities.
About the Role:
We are looking for Compensations Analysts to join our Human Resources team. We are looking for proactive, dynamic people and team players, with excellent organizational capacity, accustomed to handling multiple tasks, and marked attention to detail. It is an excellent opportunity for those professionals looking to develop in one of the fastest-growing companies in the industry!
What You’ll Do:
- Conduct job analysis, evaluation, and salary administration to determine appropriate salary grades.
- Supply compensation resources and tools for a successful recruiting process, reward, and talent retention.
- Provide market research when needed.
You Must Have:
- Bachelor's degree in Business Administration, Mathematics, Economics, or Finance.
- Experience in similar roles.
- Excellent written and verbal communication skills.
- Advanced English level.
Benefits:
- 100% remote work.
- Flexible hours - make your own schedule!
- Diverse and multicultural work environment.
- Paid parental leave, vacation & holidays.
- Hardware setup for you to work from home.
- Excellent compensation — well above the market average.
- Extensive opportunities for growth and professional development thanks to our mentoring system.
Enjoy the opportunity to have a dynamic lifestyle, better health, and wellness. Find renewed passion in your job, improve your productivity, and benefit from attractive growth opportunities for your career.
If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, but with the structure and resources of a multinational market leader, do not hesitate to apply!
QA ENGINEER
At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
QA Engineer at BairesDev
We are looking for a talented QA Engineer to join one of our Commercial Teams. As a QA Engineer, you will play a crucial role in ensuring the quality and reliability of a significant product that brings numerous business opportunities to BairesDev. You will be responsible for the entire testing cycle, from creating and executing test cases to automating test processes. Your deep understanding of the application's intricate workflows will enable you to envision and rigorously test complex scenarios, ensuring that the software solutions delivered align with the broader objectives of the Commercial Tribe. Communication and foresight are key in this role to automate what truly brings value and proactively address potential issues.
What You Will Do:
- Own the automation framework for the project, ensuring its efficiency and reliability.
- Automate test cases and create comprehensive test cases.
- Execute test cases and ensure the highest quality standards are met.
- Participate actively in scrum ceremonies, providing valuable insights into the QA process.
- Identify and implement improvements to the QA process within the team.
Here is what we are looking for:
- 4+ years of experience in manual testing, including regression suites, smoke testing, and performance testing.
- 2+ years of experience in end-to-end automation.
- 2+ years of experience in API automation.
- Experience writing queries in any SQL database.
- Advanced English level.
Nice to have:
- DevOps knowledge.
- Experience with Postman.
- Experience with Cypress.
How we do make your work (and your life) easier:
- 100% remote work (from anywhere).
- Excellent compensation in USD or your local currency if preferred
- Hardware and software setup for you to work from home.
- Flexible hours: create your own schedule.
- Paid parental leaves, vacations, and national holidays.
- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
Apply now and become part of a global team where your unique talents can truly thrive!
HR BUSINESS PARTNER
Recognized as the leading software development company in the Americas, our client offers 100% remote modality and an excellent work environment in which employees can thrive, work in multicultural teams, with flexible schedules and endless growth opportunities.
About the Role:
We are looking for a HR Business Partner to join our Human Resources team. We are looking for proactive, dynamic people and team players, with great organizational capacity, accustomed to handle multiple tasks and with marked attention to details. It is an excellent opportunity for those professionals looking to develop in one of the fastest growing companies in the industry!
What You’ll Do:
- Hold regular meetings with the respective business units and management, providing guidance on HR issues.
- Analyze trends and metrics related to the level of rotation in order to develop solutions, programs and policies to increase retention.
- Stay updated on the legal requirements related to the daily management of employees, giving priority to the reduction of legal risks and guaranteeing regulatory compliance.
- Provide guidance and assistance in interpreting HR policies.
- Solve complex problems of various kinds related to employees.
- Assist international employees with expatriation assignments and HR-related matters.
You Must Have:
- Previous experience in similar positions within the area.
- Knowledge of the labor regulations of Argentina and Latin America.
- Communication skills.
- Experience in the IT industry or regional responsibility (desirable).
- Advanced English level.
Benefits:
- 100% remote work.
- Flexible hours - make your own schedule!
- Diverse and multicultural work environment.
- Paid parental leave, vacation & holidays.
- Hardware setup for you to work from home.
- Excellent compensation — well above the market average.
- Extensive opportunities for growth and professional development thanks to our mentoring system.
Enjoy the opportunity to have a dynamic lifestyle, better health, and wellness. Find renewed passion in your job, improve your productivity, and benefit from attractive growth opportunities for your career.
If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, but with the structure and resources of a multinational market leader, do not hesitate to apply!
DESARROLLADOR REACT FRONTEND
En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.
Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.
Desarrollador React Frontend en BairesDev
Ser un Desarrollador React Frontend en nuestro equipo de Desarrollo es ser un solucionador de problemas a tiempo completo. Esperamos que tus habilidades sean una combinación de experiencia, conocimientos e independencia. La Innovación es también el corazón de la estrategia en BairesDev. Por lo tanto, si estás dispuesto a asumir las tareas más complejas y ser un experto en tu stack tech en React, entonces probablemente seas uno de esos talentos únicos que estamos buscando para formar parte de nuestro equipo.
En esta posición, afrontarás numerosos retos técnicos, por lo que deberás utilizar las tecnologías actuales, involucrarse en el mundo de los móviles, de aplicaciones web, dispositivos, etc.
Actividades Principales:
- Diseñar soluciones prácticas para resolver problemas.
- Participar en las revisiones de código y pruebas.
- Proporcionar la tecnología para una plataforma que facilite las solicitudes mensuales.
- Trabajar con Big Data y análisis predictivo en un sistema distribuido.
- Colaborar con el equipo de Desarrollo, Product Owners, servicios al cliente, a fin de innovar y ejecutar tareas
¿Qué Buscamos?:
- 4+ años de experiencia en React.
- 4+ años de experiencia en desarrollo Front End con sólidas habilidades en JavaScript, CSS3 y HTML5.
- 1+ año de experiencia en desarrollo de aplicaciones Web usando ReactJS, Flux, Redux, Relay, entre otros.
- Experiencia trabajando con otros Frameworks de Javascript tales como Angular, Backbone, Marionette.
- Experiencia trabajando con ES2015 (ES6 / ES7).
- Experiencia con comandos de línea, APIs y desempeño al lado del cliente.
- Estar familiarizado con los conceptos básicos de programación, estructura de datos, tipos de variables e idiosincrasias.
- Nivel de Inglés avanzado.
Qué ofrecemos para que tu trabajo (y tu vida) seja mais fácil:
- Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
- Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
- Hardware y software.
- Horarios flexibles
- Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
- Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
- Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
¡Únete a nuestro equipo global!
PRODUCT MANAGER
ABOUT THE COMPANY
We are a team of commerce experts dedicated to creating, building, and growing beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.
SUMMARY OF ROLE
We are looking for a motivated team member with a passion for eCommerce who wants to grow with our agency and develop into an industry leader in the space. The Senior Product Manager / Technical Project Manager is a key leader within the product management team, responsible for overseeing complex projects, mentoring team members, and supporting strategic department initiatives. This role will be client-facing and requires a high level of communication skills to manage and nurture client relationships. You will be expected to independently manage high-stakes projects while maintaining strong client relationships. Additionally, the Senior Product Manager / Technical Project Manager will contribute to internal process improvements, develop functional specifications, and ensure that project teams operate efficiently and effectively. C1 English proficiency is required for effective communication with clients and internal team.
Important Note: While this role does not include direct coding or engineering responsibilities, a firm understanding of technical concepts, particularly in the Shopify ecosystem, is required to effectively manage and communicate with development teams
TRAITS
- Strategic thinker with a visionary approach, able to see the bigger picture while managing the details
- Confident and assertive in decision-making, with the ability to lead high-stakes projects and guide teams through complex challenges
- Resilient and calm under pressure, capable of managing multiple priorities and tight deadlines without compromising quality
- Inspirational mentor and leader, fostering a culture of continuous improvement and excellence within the team
- Highly analytical with a data-driven mindset, using insights to inform decisions and optimize project outcomes
RESPONSIBILITIES
Project Leadership
- Independently manage and lead multiple complex projects from inception to completion, ensuring that they are delivered on time, within scope, and within budget
- Maintain a high level of billable time (80%) while overseeing project teams and ensuring efficient resource utilization
- Act as a proactive consultant, identifying opportunities for project savings, optimizing timelines, and managing changes to project scope
- Expertly manage project dependencies, critical paths, and workback plans, ensuring that risks are identified, documented, and mitigated
Client Relations
- Serve as a trusted advisor to clients, expertly handling challenging communications and maintaining strong, long-term relationships
- Identify and lead opportunities to expand client relationships, resulting in additional billable work
- Communicate complex requirements and project changes to clients with clarity and professionalism, ensuring alignment on goals and expectations
- Effectively navigate client challenges and maintain a positive client experience throughout the project lifecycle
Mentorship and Team Development
- Mentor and guide other product managers, providing expertise in project management best practices, tool utilization, and risk management
- Lead project retrospectives, identifying opportunities for improvement and suggesting process changes to enhance team performance
- Actively contribute to the creation of internal templates, documentation, and processes to streamline project management practices
Technical Expertise
- Demonstrate expert knowledge of Shopify, including content management, data migrations, and integrations with systems like PIM and ERP
- Utilize and coach others on Atlassian tools (Jira, Confluence), time planning tools (Productive), and other common project management software (Gdrive, Smartsheet, Front, Notion)
- Stay current with industry trends and best practices, applying this knowledge to improve project outcomes and client satisfaction
Note: While direct coding is not part of this role, a firm understanding of technical concepts is necessary to effectively communicate with development teams and ensure alignment on technical requirements
QUALIFICATIONS
- Bachelor’s degree in a relevant field or equivalent experience
- Extensive experience in product management, particularly in ecommerce or digital product environments
- Expert understanding of Shopify, including admin management, data migrations, and integrations
- Exceptional written and verbal communication skills in English, with the ability to manage challenging client interactions independently
- Self-directed and proactive, with the ability to work independently and lead projects with minimal oversight
- Receptive to feedback and committed to continuous improvement, both personally and within the team
- Reliable and reassuring partner in collaboration, with a strong focus on team success and client satisfaction
- C1 English proficiency required
Nice to have: Project Management certifications (e.g., PMP, Scrum Master) and/or previous agency experience
CREDENTIALS & EXPERIENCE
- Strong understanding of Liquid, Javascript, React, Tailwind CSS, GraphQL, REST, Git
- Experience working with JIRA/Confluence or other tickets management systems
- 2-3 years of experience working in eCommerce
- Strong organizational and problem-solving skills
- Proficient in writing software documentation
- Strong understanding of the lifecycle and methodologies of software development
- Ability to work well in a team environment
- Ability to clearly articulate complicated systems to other team members and generate buy-in
- Manages own work on a weekly basis
- Consistently delivers high-quality material on time
- Demonstrates above-average productivity
APPLY HERE: https://recruitcrm.io/apply/17298812791340051369OuN