CUSTOMER SERVICE SUPPORT
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Our Core Values Are
- Creativity: Make it simple, lead the change.
- Commitment: Aim for better, impact for the good.
- Connection: Share experiences, grow together
Job Summary
The primary responsibility of this role is to support the appliances and Home theater activation process, ensuring a seamless experience for customers. This role requires strong communication skills, patience, and the ability to navigate through various software systems efficiently.
Job Responsabilities
- Manage and resolve customer complaints.
- Provide customers with product and service information. Disclosure of terms of agreement for said products or services.
- Enter new customer information into the system.
- Update existing customer information.
- Process orders, and service renewal requests.
- Promote customer loyalty and retain clients.
- Identify and escalate priority issues.
- Route calls to appropriate resources.
- Document call information according to standard operating procedures.
Skills
- Verbal and written communication skills
- Process adherence
- Listening skills
- Customer service oriented
- Objective Judgment
- Adaptability
- Team work
- Stress tolerance
- Good data entry and typing skills.
- English Level B2 or upper.
Benefits
Our Benefit Alliances, a key component of our Life Balance programs designed to enhance your overall well-being and work-life harmony. Through strategic partnerships with a variety of businesses, our associates enjoy exclusive promotions and special pricing on a range of products and services. Whether it's discounts on fitness memberships, dining, travel, or wellness products, these alliances offer valuable perks to make your everyday life more enjoyable and affordable. Take advantage of these benefits as part of our commitment to support your personal and professional growth.
ANALISTA DE RECURSOS HUMANOS
Requisitos
Sexo: Hombres y Mujeres
Edad: 19 a 45 años
Profesión: Diversificado con estudios intermedios - avanzados de piscología industrial ó administración de empresas.
Experiencia: Idealmente 1 año en puestos similares
Horario de trabajo: Hábil
Lugar de Trabajo Quetzaltenango
Habilidad para pasar procesos de pre-selección y selección, entrevistras.
Habilidad en documentación de personal de nuevo ingreso
Habilidad para entrega de reportes.
Iniciativa propia
Pasión por el trabajo en equipo
Habilidad en documentación de personal de nuevo ingreso
Habilidad para entrega de reportes.
Iniciativa propia
Pasión por el trabajo en equipo
- Salario:
- Q 5,000.00 Mensual
TECHNICAL SUPPORT REPRESENTATIVE-GRAVEYARD SHIFT
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!
Your future at Kyndryl
This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills And Experience
- Knowledge of Windows, Mac operating systems
- Support help desk knowledge
- Troubleshooting and problem-solving skills
- Customer support knowledge
- Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills And Experience
- 0 to 6 months of experience working with Windows, Mac operating systems
- Troubleshooting and problem-solving expertise
- Support help desk experience
- Customer support experience
- Experience modifying approaches and adapting to customer needs
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
CUSTOMER CARE REPRESENTATIVE
Job Description
Welcome to TaxGoddess.com, the most vibrant professional services firm on the planet! We're all about providing top-notch solutions to our clients and having a blast while doing it. Our Global team is in hot pursuit of the right Customer Care Representative with a keen analytical mind and a passion for work to help us reach new heights. Creativity knows no boundaries within our organization, and the next mind-blowing idea might just spring from you! Don't let this opportunity pass you by! Learn more below!
Seeking a detail-oriented, flexible, and motivated individual for our fast-paced team of experts. At our firm, we highly value those who demonstrate a deep commitment to their work, possess an insatiable curiosity, and continuously seek knowledge. Strong communication and active listening skills are vital to excel with us. Take the leap and become part of our dynamic team today!
We offer competitive pay in line with Mexican industry standards.
Resumes in English only will be considered.
We are looking for:
Someone who has a sparkling personality and is Smart as a Whip is a Customer Care Rep. Strong work ethic, drive to assist, confidence in front of clients, and ability to work independently. Attendance and punctuality are both paramount, as well as a professional demeanor, and excellent customer service skills.
Responsibilities:
- Know the client inside and out. You need to be the primary rep, know the clients' personality, likes / dislikes, and how they prefer to work with our team. It will be your job to be the Primary point of contact for any clients over any questions, requests, needs, absolutely anything that they need they will reach out to you first.
- Note that each representative within our company typically have a maximum of 20-40 clients to depending on client size and complexity.
- These clients, once assigned, do not change unless issues arise.
- You will be expected to handle requests not only at the outset of the request but also throughout the process of the entire team (the whole company) managing the request.
- This includes: initial contact, follow-up with the team, final delivery to the client, and the ability to handle any client concerns
- There is deep training provided on this, under the wing of a Sr. Rep, and no new representative is typically allowed to deal with clients until after the 90 days of this deep training is complete.
- Manage and lead Zoom calls and meetings with clients. You are the “host” and must manage the client and team during these meetings (guide the conversation through any agenda and ensure all participants get their questions answered).
- Ensure accurate and timely processing of client requests, including updating client information in the CRM systems (Slack and Insightly primarily).
- Collaborate with team members to address client concerns and escalate complex issues to the appropriate department.
- As taxes and finances can be a tough subject for some clients, you will be expected and trained to deal with confusion, upset clients, and tough situations, technical knowledge in our arena, and you will be expected to manage any crisis situation with charm and grace.
- Maintain confidentiality of client information and adhere to industry regulations and standards.
- Provide administrative support to partners and staff, including scheduling meetings, preparing documents, and managing correspondence.
- Assist with special projects and initiatives as assigned by management.
- Help other departments when needed (if needed) and any other responsibilities as assigned
- The pivotal part of this role is to ensure that the “Customer Care Specialist” thrives for the team and the Manager/HOD
Qualifications:
- Native-level proficiency in English
- Minimum 5 years of previous experience in a customer service or client-facing role, preferably in a professional services environment.
- Strong communication skills, both verbal and written, with the ability to communicate complex information clearly and effectively.
- Excellent interpersonal skills and the ability to build rapport with clients and colleagues.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in Google Suite
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Knowledge of basic accounting principles and tax regulations is a plus.
Tools/Systems/Applications:
Slack
Insightly
Zoom
Google Suite
System requirements :
- This offer requires the use of your own device.
- Internet Speed: At least 10mbps
- CPU: Core i5 (8th generation minimum) or i7 (8th generation minimum)RAM: Minimum of 16GB
- Storage: Minimum 256GB SSD or 500GB HDD
- Operating System: Windows 11 Pro - We’ll assist with installation.
- Audio: A good quality headset preferably equipped with noise cancellation
- Video: A laptop/pc with a webcam or a good-quality webcam
To ensure the security of our firm, we can only consider candidates who have a Windows operating machine. Having Windows Pro would be a significant advantage. If you are a Mac user and wish to apply, please note that you will need to acquire a Windows operating machine once you are accepted to perform the job with us.
A few perks to consider once hired include:
- Permanent Work from home.
- We offer consistent and reliable work hours, and therefore compensation, sought after by most freelancers and independent contractors. A full-time position with us requires work at a minimum of 40 to 50 hours per week.
- This opportunity provides great USA exposure for finance enthusiasts or those curious about this field.
- Paid training. Training isn't just necessary to our company, it is vital. We ensure that our staff develops skill sets to perform a broader range of work. We ensure no one is left behind.
- Equal Staff Opportunity. No company politics.
- Our company embodies a culture of appreciation. We don't take for granted our teams’ fantastic work.
- Collaborative environment: Our team integrates 13 divisions of expertise. We ensure staff can give help and get help when they need it. This allows the opportunity to interact with people from a wide variety of global cultures.
- Work-life balance. We conduct games, movie nights, fun activities & events to bring the team closer together and ensure a close culture is created & maintained.
- We strive to streamline our systems & processes. We provide incentives based on performance and novel ideas implemented.
- Staff Referral Bonus Program: A $200 incentive for every qualified candidate who stays with us for more than 90 days.
Working Hours:
- Our USA business hours include MANDATORY overlap for this position of 8:00 am to 5:00 pm Arizona time.
- Billable teams ( Bookkeepers, Tax preparers, Customer care, and admins ) expect to work at least 50 hours per week during tax season, and weekends could be required.
- We need someone available for on-call emergencies (outside of normal working hours. Only when needed).
Our Culture And Benefits
- We offer a full-time contract with consistent and reliable work hours. This leads to consistent compensation, which is sought after by most freelancers and independent contractors.
- USA exposure working under a Top 1% ranked CPA for tax strategy.
- Paid training. Training isn't just necessary to our company, it is vital. We ensure that our staff develops skill sets that allow them to perform a broader range of work.
- Equal Staff Opportunity. No company politics.
- Our company embodies a culture of appreciation. We don't take for granted our teams’ fantastic work.
- Collaborative environment: Our team integrates 13 divisions of expertise. We ensure staff can give help and get help when they need it.
- Work-life balance: We provide a flexible working schedule and conduct games, movie nights, fun activities & events to bring the team closer together and ensure a close culture is created & maintained.
- We strive to streamline our systems & processes. We provide incentives based on performance and the novel ideas that have been implemented.
- Staff Referral Bonus Program.
APPLY HERE: https://app.usebraintrust.com/jobs/14640/?utm_channel=jobboard&gh_src=06bf3def4us&utm_source=linkedin
ASISTENTE OPERATIVO DE PRODUCTOS FINANCIEROS (BACK OFFICE)
Requisitos
- Bachiller Educación Media o Estudiante de la Carrera de Administración de Empresas
- Experiencia más de 1 año en Reporteria (Se realizara prueba de Excel)
- Experiencia en soporte de agentes de Call Center
- Conocimiento deseable sobre la operativa de productos financieros
Beneficios
- Salario Fijo
- Asociación Solidarista
- Estabilidad Laboral
Condiciones
- Contrato por tiempo indefinido
- Modalidad: Presencial
- Ubicación: Pavas
- Horario: Lunes a Viernes 8:00 a.m. - 5:30 p.m.
CUSTOMER SERVICE AGENT
GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. GSP Services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.
The Role
We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.
You Will Be Responsible For
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- Analytical and critical thinking
- Strong oral and written communication abilities.
- Advanced English Level
- Teamwork oriented
- Strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Strong computer navigation skills and PC Knowledge
- Quiet and distraction-free environment to work
- Problem-solving
- Possess self-motivation to achieve and exceed goals
- Immediate availability preferred.
What's on Offer?
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Flexible working options
APPLY HERE: https://gsp011.snaphunt.com/job/2JCS88HHQF-PA-151?source=linkedin
CUSTOMER SERVICE AGENT (HYBRID & WORK FROM OFFICE)
As a Customer Service Agent, You Will
Interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.
Key Responsibilities
- Help customers with complaints and questions, give customers information about products and services
- Ensure to deliver BGO and client metrics and expectations on a regular basis.
- Ensure customer satisfaction and provide professional customer support
- Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
- Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
- Champion company core values and other company programs
- Other duties as assigned
Requirements
- Previous experience in Customer Service is preferred
- English Proficiency of CEFR B2 / 85% or better
- Successful completion of high school education is preferred
- We offer both Work from Office and Hybrid work modules - to be considered you must be able to work from our office. Who doesn't like a beautiful, new office with a fun work environment and free coffee?
About You
- Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
- Ability to connect with customers with empathy and offer helpful solutions
- A desire to grow and drive your career forward
Why work with us?
- Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus
- Performance Bonus
- Birthday day off (paid)
- Marriage Leave (3 days paid)
- Bereavement Leave (3 days paid)
- Free counseling sessions
- Point-to-point transportation
- Annual merit increase
- Asociacion solidarista
- Dental Benefit
- SmartFit Partnership
- Employee Discount Hub (Discounts in restaurant, hotels and flights)
- Free parking for all employees
- An amazing work culture where you can learn and grow
- Opportunities for internal growth within the company
About Us
Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
Where are we located?
We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.
SALES SUPPORT SPECIALIST
Are you a self-starter with a knack for organization and a natural ability to connect with people? We’re looking for a Sales Support Specialist to join our team and play a key role in supporting our sales operations and ongoing growth—ensuring accurate data management, efficient order processing, and exceptional customer experience. If you’re meticulous, proactive, and ready to grow with us, this role offers a chance to make a direct impact, sharpen your skills, and thrive in a team-oriented environment. Strong interpersonal skills and a genuine enjoyment of building relationships are essential. If you’re eager to take ownership, problem-solve proactively, and collaborate with a supportive team, we’d love to hear from you!
*IMPORTANT APPLICATION NOTES:*
- Resumes must be submitted in English. Resumes submitted in other languages will not be considered.
- Location Requirement: You must be located in a time zone no more than 2 hours different from Central time (Austin) or Eastern time (Boston).
- You must be a native or bilingual English speaker (C1 - C2 level).
- If you'd like to move your application to the head of the pack, email a short video (sharing something you’re passionate about that we wouldn’t learn from your resume) along with your resume in English to hireme@plumdirectmarketing.com. Be sure to mention your name and where you’re located in your video!
What You’ll Be Doing:
1. Client Engagement & Communication
- Engage with potential clients over the phone, proactively making cold calls to introduce our services and generate leads for the sales team.
- Maintain a professional, positive demeanor while establishing initial contact with prospects.
2. Order Preparation & Print Review
- Review print mail pieces before orders are finalized, ensuring accuracy and high attention to detail.
- Collaborate with internal teams to process orders, working with software and third-party providers (e.g., custom demographic lists, landing pages, etc.) to meet deadlines.
3. Lead Generation & Marketing Support
- Develop and launch marketing campaigns to attract new leads (e.g., creating and scheduling emails via Mailchimp, running Facebook/Meta ads).
- Brainstorm with the sales team to optimize current strategies and identify fresh campaign ideas.
- Manage contact and lead lists, ensuring consistent messaging and timely follow-up.
4. Lead Reservations & Data Management
- Submit and maintain lead reservations in the reservation system for client campaigns.
- Update and manage client mail lists, keeping data clean and up to date for future orders.
- Maintain detailed records in HubSpot CRM, performing routine audits to ensure data integrity.
5. Process Improvement & Initiative
- Proactively identify ways to streamline workflows and enhance the overall customer experience.
- Tackle additional administrative tasks as needed, demonstrating flexibility and a willingness to take on new challenges.
What We’re Looking For:
- English Proficiency: C1–C2
- Proactive, Self-Motivated Mindset: You take ownership of your work and constantly look for ways to help the team succeed.
- Exceptional Interpersonal Skills: You’re positive, professional, and comfortable calling new contacts to introduce our services and building authentic relationships.
- Strong Communication Skills: Your written and verbal abilities (including grammar and proofreading) are top-notch.
- Attention to Detail: You catch the small things others might miss, ensuring accuracy in everything you do.
- Multi-Tasking Ability: You can juggle multiple responsibilities in a fast-paced environment and meet deadlines effectively.
- Customer Satisfaction and Customer Service skills.
- Bachelor's degree in Business Administration or related field is a plus.
- Experience in the marketing or sales industry.
Technical Experience:
- Microsoft Office Expertise: Especially Excel—you’ll manage spreadsheets, reports, and documentation with confidence.
- Experience with HubSpot CRM (or a comparable tool) is preferred; if not, you’re eager to learn.
- Mailchimp and Facebook/Meta Ads Experience: Familiarity with email marketing platforms and social ad campaigns will help you hit the ground running.
Why You’ll Love Working With Us:
- Competitive Salary: Starting monthly base salary of $750 - $950 USD (DOE)
- + potential for COMMISSION based on sales and lead generation
- Generous Paid Time Off: Start with 15 days per year—growing with your tenure—so you can rest, recharge, and stay balanced.
- Paid Holidays: U.S. holidays
- Casual Work Atmosphere: Enjoy a relaxed, friendly environment that promotes creativity and open communication, built on integrity, transparency, and autonomy.
- Varied Role: From administrative tasks to marketing campaigns, you’ll develop a diverse skill set and stay engaged.
- Ownership & Autonomy: We support our team members to take initiative and run with their best ideas.
Show Us Your Personality:
Want to stand out from the crowd? Skip right to our screening stage by sharing a short video about something you’re passionate about that we wouldn’t learn from your resume. Email your video along with your resume in English to hireme@plumdirectmarketing.com. It’s a great way for us to see your personality and get a feel for how you might fit in with our team. If videos aren't your thing, don’t stress too much about it — just be yourself!
Working Hours:
8:00 AM - 5:00 PM Eastern Standard Time
About Plum:
We're a leading direct mail marketing company, celebrated for our rich legacy of serving a national client base of financial and insurance professionals. We boost client acquisition, amplify brand visibility, and maximize ROI through multi-channel marketing solutions. As a family-owned and operated business, we're committed to personalized service, innovation, and fostering lasting fruitful partnerships. We take a consultative approach in partnering with clients from diverse industries, including financial, legal, dental, healthcare, real estate, and beyond. We guide small business owners and entrepreneurs through targeted lead generation and strategic marketing campaigns for sustainable growth.
IT HELP DESK AGENT
Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation:
- PaasportTM, our iPaaS solution, streamlines software integration and automates workflows.
- Nearshore Staff Augmentation, our managed IT staffing service, connects top IT talent across various geographical regions, bringing industry expertise to leading clients.
Based in Vancouver, Canada, our operational footprint spans across North and South America, with a second headquarters in Santiago, Chile.
In 2023, our unwavering dedication to innovation garnered recognition as a Deloitte Technology Fast 50™ Program Company. Our clientele boasts industry leaders such as Walmart, GM, TIME Magazine, Salesforce, Tableau, Splunk, Bolt.com, Freedom House, and more.
At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then we’d love to hear from you.
We are seeking a dedicated and skilled Help Desk Tier 1 Agent to join our team. In this role, you will provide first-line technical support to internal users, ensuring quick resolution of hardware, software, and networking issues. The ideal candidate will demonstrate exceptional communication skills, technical expertise, and a proactive approach to problem-solving.
Responsibilities
- Act as the first point of contact for all technical support inquiries via phone, email, chat or specific Help Desk tools.
- Diagnose and resolve complex technical issues related to hardware, software, devices, drivers, connectivity, and in-house applications.
- Escalate unresolved issues to inhouse Tier 2 / Tier 3 support teams with clear documentation of troubleshooting steps.
- Maintain accurate records of all support interactions and resolutions in the ticketing system.
- Utilize knowledge bases, manuals, and established processes to address and resolve user issues effectively – IT Glue.
- Collaborate with internal teams to identify recurring issues and recommend solutions.
- Multi Factor Authentication setup for new user
- Onboarding and Offboarding users using PowerShell script.
- Maintain and install the standard image for corporate devices.
- Setting up iPhones / iPads
- Help maintain internal IT documentation in IT Glue.
- Work with other IT teams, such as Infrastructure, Security or database administrators, to resolve issues
Requirements
- Proven experience of 2 to 3 years in a Tier 1 IT Support role or similar.
- Strong understanding of Active Directory
- Hardware (laptop, desktop, iPhone, iPad, printers, peripherals) and software troubleshooting.
- Networking basics and connectivity issues.
- Microsoft Application Suite (e.g., Outlook, Teams, Word, Excel).
- Familiarity with ticketing systems and remote support tools (e.g., Zendesk, Jira, Freshdesk).
- PowerShell knowledge
- Security experience a plus
- Admin center: SharePoint, O365, TEAMS, Exchange
- Exceptional communication skills in English.
- Strong problem-solving and multitasking abilities.
- Empathy and patience in addressing user concerns.
- Bilingual English proficiency
- Availability for rotational shifts and/or on - call support
Preferred Qualifications
- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator are a plus.
- Experience supporting internal clients in a corporate environment.
Why work for Launchpad?
- 100% remote
- People first culture
- Excellent compensation in US Dollars
- Hardware setup for working from home
- Work with global teams and prominent brands based in North America, Europe, and Asia
- Training allowances
- Personal time off (PTO) for vacations, study leave, personal time, etc.
- ...and more!
At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.
Are you ready to elevate your career at Launchpad? We want to hear your story! Contact us today.
APPLY HERE: https://job-boards.greenhouse.io/launchpadtechnologiesinc/jobs/4423040006?gh_src=68a768c26us
SALES SPECIALIST
As a Sales Specialist, you will be the first point of contact for potential clients, playing a critical role in converting leads into opportunities. Your ability to understand client needs and provide a smooth onboarding experience will set the foundation for long-term success.
Responsibilities:
- Respond promptly to incoming leads via phone, email, and other communication channels.
- Qualify potential clients by understanding their needs and matching them with the right solutions.
- Clearly communicate the benefits of our services and address initial inquiries or concerns.
- Maintain accurate records of client interactions and status updates in the CRM system.
- Collaborate with the sales and onboarding teams to ensure a seamless client handoff.
- Meet or exceed intake targets and KPIs.
What We're Looking For:
- At least 2 years of experience in sales, customer service, or a related role, with a focus on lead conversion.
- Excellent communication and interpersonal skills.
- Strong ability to build rapport and establish trust with prospective clients.
- Highly organized and detail-oriented, with proficiency in CRM tools.
- Motivated, proactive, and comfortable working in a remote setting.
What We Offer:
- Earn a salary rate of US $5 - $7 per hour for a full-time commitment of 40 hours per week.
- Work from Home, no commute!
- Healthcare
- Monthly $25 WIFI allowance
- Paid time off and sick leaves
- Attendance Bonus
- Retirement Plan
- Commissions & Bonuses
SALES SYSTEM MANAGER
About Toptal
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
Job Summary:
As Sales System Manager, you will be responsible for owning and optimizing our sales systems, processes, and technologies to drive efficiency, productivity, and revenue growth. The ideal candidate will have a strong background in sales operations, CRM administration, and process improvement.
We are looking for someone passionate about systems, with a strong product background, and an understanding of how sales tools impact revenue by connecting the intricacies of these tools to the sales process. This role requires a curiosity for solving complex challenges. You will ensure that our Sales team has the necessary tools and optimized workflows to effectively manage their daily responsibilities. Additionally, you will provide support and coordinate with various Customer stakeholders to advance internal project initiatives and drive process improvements. In this role, you will act as the owner of all customer tools, overseeing their usage, vendor management, process improvements, and more.
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
Responsibilities:
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
- Lead key projects related to the optimization of the sales tools (SFDC, Salesloft, Gong, LinkedIn Sales Navigator, among others).
- Manage a small team focused on account assignment, overseeing all sales tool administration and leading enrichment efforts to ensure data accuracy and process efficiency.
- Manage the configuration and ensure an optimized set-up for our sales tools to ensure it meets the needs of our sales team and aligns with business objectives.
- Implement and manage integrations between our sales tools to streamline processes and improve data accuracy.
- Manage the renewal, licensing, budget, and features of customer sales tools, ensuring they are configured effectively to meet the needs of our business and sales team.
- Develop and maintain sales processes and workflows within the CRM system and tools, including lead management, opportunity tracking, and forecasting.
- Develop and maintain comprehensive documentation for sales tools and processes, ensuring consistency and ease of access for the team.
- Provide training and support to sales team leaders and members on CRM best practices, processes, and system functionality.
- Partner with cross-functional teams, including Marketing, Engineering, and Product, to ensure alignment and integration of sales systems and processes.
- Coordinate work and prioritization for Salesforce Product Enhancement between Customer and Engineering.
- Stay informed about industry best practices, emerging technologies, and trends in sales operations to continuously improve our sales systems and processes.
- Willingness to roll up your sleeves and actively engage in day-to-day operations, tackling challenges and driving solutions across the sales systems landscape.
In the first week, expect to:
- Onboard and integrate into Toptal.
- Rapidly begin learning about Toptal’s history and vision.
- Familiarize yourself with the Customer initiatives, and projects and how they are aligned with Toptal’s overall success.
- Meet the Customer team and your key stakeholders to begin uncovering individual and team priorities.
In the first month, expect to:
- Learn the true value of Toptal by completing onboarding training, shadowing calls, and meeting with key stakeholders.
- Explore Toptal’s tools and resources to understand how they are currently used.
- Familiarize yourself with Toptal’s Sales tools and tech stack.
- Familiarize yourself with the sales processes and systems workflows.
- Familiarize yourself with existing Sales Operations and Systems processes.
- Shadow ongoing Salesforce and other sales tools initiatives to familiarize yourself with cross-functional teams and projects.
In the first three months, expect to:
- Lead new Salesforce Projects aligned with the Customer Salesforce Roadmap, while exercising discretion and independent judgment.
- In partnership with the Engineering team, build and manage salesforce objects and workflows.
- Begin to identify areas for improvement on existing processes and scope additional opportunities.
- Review and assess the impact and spend of each sales tool at Toptal, identifying essential features and eliminating those that are not needed to optimize tool efficiency and cost-effectiveness.
In the first six months, expect to:
- Identify additional areas of opportunity to strengthen the Sales System tool, leading systems improvement proposals to Customer Leadership, recommending processes best practices to ensure data quality and optimizing processes for our sales teams.
- Ensure we have the best tools and processes for our Sales team to drive better sales outcomes and revenue.
In the first year, expect to:
- Own or assume a key role in designing and leading Toptal’s Customer Sales Tool roadmap by leading key strategic system projects and providing recommendations regarding how to improve Tools.
- Be the subject matter expert for all sales systems and tool questions and intricacies.
- Become a trusted business partner to Customer Leadership and other Senior Leadership across Toptal.
Qualifications and Job Requirements:
- Bachelor’s degree in Business Administration, Sales, Marketing, or related field is required.
- 5 years of experience in sales operations, CRM administration, or a related field.
- Proven experience administering and optimizing CRM systems (e.g., Salesforce, HubSpot).
- Experience with sales process design, implementation, and optimization.
- Salesforce Administrator certification is strongly preferred.
- Experience with sales enablement tools and technologies (e.g., sales engagement platforms, analytics tools) is a plus.
- Strong analytical skills with the ability to analyze data, identify trends, and make data-driven recommendations.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Highly organized with the ability to manage multiple projects simultaneously.
- Collaborative. Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
- Proactive. Understand our shared mission, and be willing to put in the work required to drive us to that goal.
- Organized. The nature of this role requires that you understand multiple priorities and the timelines associated with each and execute with operational efficiency being top of mind.
- Meticulous. Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
- Coachable. This role requires the ability to synthesize feedback and put it into action.
- Executive Communicator. In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies - is paramount to success.
- Trusted Business Partner. You must be relationship-driven.
- Innovator: This role favors those experienced in successfully launching externally facing materials to sales teams.
- You don’t take yourself too seriously; you have a sense of humor and are comfortable with sarcasm.
- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
APPLY HERE: https://www.toptal.com/careers/sales-system-manager?lever-source=LinkedIn
PART TIME CUSTOMER CARE REPRESENTATIVE
Thrive (Shopventory Inc., DBA Thrive) exists to help retailers and merchants run a healthy business by offering inventory management and reporting tools they need to make informed decisions.
The product is robust. This means trained support experts are a must. Helping retailers reach their goals is not easy, but it's what we do every day! So we're looking for generally awesome people to help us out!
PERSONALIZED INTERNET ASSESSOR MEXICO (SPANISH LANGUAGE)
Requirements
Description and Requirements
We help companies test and improve machine learning models via our global AI Community of 1 million+ annotators and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.Learn more at http://www.telusinternational.com
Job Description
In this role, you'll assess online search results to enhance their quality. You'll analyze and rate content relevance to search terms, while also reviewing language for grammar, tone, and cultural appropriateness. Your contribution improves a major search engine's quality by evaluating web content using your PC and smartphone.
We're searching for individuals who are passionate about social media and regular users of Gmail. This remote position requires ownership and daily use of a smartphone and familiarity with various social media platforms and Google products. Your reliability, adaptability, and adherence to guidelines are key.
This role offers the freedom to work remotely, allowing you to set your hours based on task availability
Important notice: TELUS International will never request a monetary deposit for any role or project with the company, and our recruitment and sourcing teams only use @telusinternational.com or @telusinternational.ai addresses when emailing candidates. If you are unsure as to whether a job offer is legitimate, please contact us at TI_AICommunitySupport@telusinternational.com for confirmation.
Additional Job Description
Requirements:
- Proficiency in both written and verbal English & Spanish
- Residency in Mexico for the past 5 consecutive years
- Ownership and regular use of a smartphone (Android V5 or higher or iPhone running iOS version 14.0 or higher) and a desktop/laptop with internet connection at your expense.
- Gmail as your primary email account
- Familiarity with current and historical business, media, sport, news, social media and cultural affairs in your country of residency.
- Experience in navigating web browsers and smartphone apps for content interaction.
- Understanding of various social media environments, including memes, virality, and trends
Successful applicants will undergo a standard recruitment process, including a Spanish language test and an open book assessment. The role involves occasional quality assurance checks and offers long-term employment opportunities.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
REMOTE BILINGUAL SPANISH REPRESENTATIVE
Description
Our Bilingual Spanish Representative team starts between $37,000 - $40,000 per year ($17.75 an hour base wage and an additional $1 an hour in differential pays) plus bonus.
Representante Bilingüe en Español
Nuestro equipo bilingüe en español comienza entre $ 37 000 y $ 40 000 por año ($ 17,75 por hora de salario base y $ 1 adicionales por hora en salarios diferenciales) más bonificación.
What will I do as a Bilingual Spanish Representative?
Insurance is one of the most sustainable industries around! Look at it this way – as long as people have assets they want to protect, insurance will be integral in providing peace of mind, and you, as a Bilingual Spanish Representative are a key player. As part of our Bilingual Spanish Representative team, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads or current policyholders to assist with their insurance needs. Using strong relationship-building you will provide an exceptional customer experience for customers.
Duties And Responsibilities
- Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs.
- Educate the customers on our insurance products and services while identifying opportunities to sell additional products.
- Read all verbatim and ensure all coverages and solutions are communicated effectively using the provided resources.
- Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues.
- Engage in a conversation with people from all walks of life.
- Every caller is unique, so providing and customizing assistance according to the policyholder’s needs is a crucial part of the role.
¿Qué hare como Representante Bilingüe en Español?
¡Los seguros son una de las industrias más sostenibles! Míralo de esta manera: siempre que las personas tengan activos que quieran proteger, el seguro será integral para brindar tranquilidad. Como representante bilingüe en español, representarás a uno de los principales proveedores de seguros del país al recibir llamadas entrantes de clientes potenciales para cerrar el trato en las ventas de seguros. Interactuarás con los clientes para entender sus necesidades y ofrecerles las mejores soluciones. Utilizando una sólida construcción de relaciones, proporcionarás una experiencia excepcional al cliente para los clientes.
Deberes y responsabilidades:
- Atender llamadas entrantes y realizar una consulta para identificar las necesidades del posible asegurado. Tomará el control de la conversación y combinará los productos y soluciones que mejor satisfagan esas necesidades.
- Educar a los clientes sobre nuestros productos y servicios de seguros mientras identificando oportunidades para vender productos adicionales.
- Leendo palabra por palabra y asegúrandose de que todas las coberturas y soluciones se comuniquen de manera efectiva utilizando los recursos proporcionados
- Resolver problemas y formular soluciones para los clientes investigando, analizando y resolviendo consultas sobre seguros y cuestiones relacionadas con el servicio.
- Participe en una conversación con personas de todos los ámbitos de la vida.
- Cada persona que llama es única, brindar y personalizar la asistencia de acuerdo con las necesidades del asegurado es una parte crucial de este puesto.
Why Afni?
Because with us, you matter. At Afni, you are not simply an employee, you’re part of our family.
As a Bilingual Spanish Representative, you will get:
- Remote Work. This position is 100% remote. We will send you the equipment needed for this role.
- Full time hours. 40-hour work week.
- Job Stability. We’ve been in business since 1936.
- Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
- Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
- Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
- Referral Program. We have one of the most lucrative referral programs around.
- Career Growth. Most of our senior leadership started as agents. We promote from within!
- Annual Performance Reviews. We reward your good work with more money.
REMOTE CONTACT CENTER AGENT I (BILINGUAL NATIVE SPANISH & ENGLISH)
Why join this team
Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines. Build and maintain effective relationships and engage in diligent problem solving. Take responsibility for resolving members' financial inquiries. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.
We are seeking highly skilled Contact Center/Customer Service Agents with expert-level Spanish language abilities and confirmed fluency in both Spanish and English. The ideal candidate will possess strong verbal and written communication skills in Spanish and be able to clearly articulate in English, ensuring seamless and professional interactions with members in both languages. Candidates will undergo a language assessment to evaluate their ability to understand, read, and write in both languages.
Schedule: Initially, the working hours will be 8:45 AM - 5:15 PM, Monday through Friday, with a rotating Saturday shift. However, please note that this schedule is subject to change based on performance and business needs after six months.
What You'll Do
- Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
- Utilize the service excellence model to become a trusted advisor and deepen member connections by identifying members’ needs and presenting the features and benefits of UNFCU’s products and services.
- Provide internal and external member service by responding to calls, emails or chats in all inbound queues related to product information, account details, debit/credit card inquiries, establishing new accounts for existing members, etc.
- Identify, research, and resolve member issues by providing knowledgeable and professional service. When needed, escalate concerns using appropriate channels.
- Comply with Contact Center Key Performance Indicator (KPI) goals such as adherence to schedule, average handle time, quality scores, etc. Actively seek and implement feedback from assigned supervisor to ensure performance expectations are met.
- Attend meetings, trainings and organizational events, as directed by management.
- Perform additional responsibilities as assigned.
What We're Seeking
- High School diploma, General Education Development (GED), or high school equivalent certificate. Some college coursework is preferred.
- Minimum two years of experience in a call center environment.
- Excellent oral and written communication skills
- Must be service excellence driven, with a professional attitude and empathy
- Ability to work independently and in a team environment
What Makes You Stand Out
- Call center experience; strong customer service experience
- Bilingual in (native) Spanish & English, and can demonstrate proficiency in both languages.
Who We Are
UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.
UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.
BILINGUAL CALL CENTER REPRESENTATIVE - FLORIDA
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Bilingual Call Center Representative - Remote Florida at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Your role in our mission
- Answers telephones and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare.
- Develops and implements general insurance and health care policies in accordance with state and federal laws and provides expertise to investigate and adjudicate claim characteristics that do not match policy provisions.
- Responds to provider appeals and meets with providers to resolve problems/issues. Advises provider review councils, state officials and works with organized healthcare groups and associations on various medical issues related to insurance and healthcare programs.
- Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
- Interfaces with team members, management, and customers in reference to customer service issues. Review and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
What we're looking for
- Bilingual proficiency in English and Spanish is required
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
What you should expect in this role
- Call Center Hours of Operation: 7:00 AM – 6:00 PM candidate must be able to work any assigned 8 hour shift between these hours.
- This is a remote position for candidates living in the state of Florida
- Video cameras must be used during all interviews, as well as during the initial week of orientation.
- Full-time (40 hours a week)
- Most benefits start on first day of employment
- Remote (work from home)
- In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload . Greater speeds will of course provide better performance.
- To Test your internet download and upload speed:
- Go to Google
- Search for Internet Speed Test or click here .
The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
SPANISH BILINGUAL CUSTOMER SERVICE REP (REMOTE)
*This is a DIRECT HIRE position with Allied Solutions*
Ensures deliver of excellent customer service to English and Spanish callers while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism without direct supervision. Updating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. This position receives inbound calls and completes outbound calls or web inquiries to insurance companies to verify insurance. Canceling of Auto CPI per procedures and lender particulars. Working Mortgage, Escrow, Commercial, Condo and Flood accounts thoroughly per procedures and to resolution. Working level 3 inbox emails.
NOTE: This is a REMOTE DIRECT HIRE position with Allied Solutions
Job Duties And Responsibilities
Inbound Calls (75%):
- Handle incoming borrower, agent and lender calls at a professional level
- Accurately compose written information for loan histories
- Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels
- Ability to follow up and resolve customer problems or issues
- Mentor fellow co-workers as requested by supervisor
- Report any system and related issues
- Correctly work Mortgage, Escrow, Commercial, Condo and Flood accounts.
- Keying escrow premium
- Resolving difficult accounts / problem solving
- All accounts need worked in accordance to all regulations
- Taking ownership of account to assure further escalation does not transpire
- Level 3 inbox emails from borrower to help rectify outstanding issues
Metrics (10%):
- Meet set goals and assigned workload expectations for productivity
- Meet and exceed Quality audits and metrics
- Ability to be coached and learn from previous errors and know what is needed to improve
- Meet monthly regarding scorecard metrics
CPI Cancel (15%):
- Review insurance policies for compliance and lender requirements as well as cancel vehicle CPI policies
- Assure CPI Cancel protocol/procedures are being followed
- Quality must be maintained to minimize premium loss
Qualifications (Education, Experience, Certifications & KSA)
- High school diploma required
- Ability to distribute and exchange information with others
- Strong attention to detail and organization skills required
- Strong problem solving and analytical abilities required
- Dependable and reliable
- Ability to acknowledge and respect confidential information
- Excellent telephone, written and verbal communication skills with strong customer service focus
- Professional interaction with employees, peers and customers required
- Ability to answers questions, correct errors and resolve discrepancies
- Ability to learn quickly
- Ability to remain composed and effective under pressure
REMOTE TELESALES ASSOCIATE USA - BILINGUAL (SPANISH/ENGLISH)
Telesales Associate - Remote USA (located in TX, NC & SC)
Start Date: February 10, 2025
About Just Energy:
Take your career to the next level with a leading North American energy company poised to lead the retail and green energy industry well into the twenty-first century. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers with essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers.
Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy.
Your opportunity:
As an inbound Telesales professional you will have a pivotal role assisting the company achieve our goal of new customer growth while maintaining an exceptional customer experience and setting a new benchmark in the industry. You will be responsible to maintain a high level of energy and enthusiasm to keep prospective customers engaged, as well as to meet sales goals on a regular basis. Good communication skills and a strong customer focus are essential qualities for success in this role.
Requires reliable commitment to the full schedule, with work hours from 11:00am CST to 8:00pm CST (Monday-Friday) and 9:00am CST to 6:00pm CST (Saturday & Sunday)
Responsibilities:
- Answering inbound sales calls from customers and effectively communicate pricing, promotions, and special offers to drive sales conversions.
- Efficiently navigating our order entry system(s) as necessary
- Tailor sales pitches and solutions to address their specific needs and demonstrate how the service can meet those needs effectively.
- Accurately documenting interaction details
- Meeting Key Performance Indicators (sales process, call quality, attendance, and call conversion, and product selection)
- Build rapport and establish positive relationships with customers to foster trust and loyalty.
- Staying educated on corporate initiatives, market changes and process changes.
- Stay up to date with product features, specifications, pricing, and any updates or changes. Articulate product details clearly and accurately to potential customers, highlighting key selling points.
Requirements:
- High school diploma or equivalent (College or university education is a plus)
- Proven track record in sales, preferably in a call center or Telesales environment
- Excellent verbal communication skills with the ability to build rapport and engage customers. (Spanish proficiency a plus)
- Persuasive and confident sales approach with strong negotiation skills
- Active listening and consultative selling abilities
- Results-oriented mindset with a focus on achieving and exceeding sales targets.
- Strong computer skills with the ability to utilize multiple systems simultaneously
- Must be available to work days/times as required by business needs - 4 weekdays and 1 weekend day
- Must have access to high-speed internet, hardwired connection is preferred
Benefits:
- Paid training.
- Work from home
- Retirement Saving Options
- Health & Dental Insurance
- Company paid Short-term Disability & Life Insurance
- Employee discount opportunities
- Personal development resources
- Health & Wellbeing tools & resources
APPLY HERE:
Who We Are:
Energy, Opportunity, and Growth are core to your way of being and are essential to succeed with us.
Energy - Energy is at the core of everything we do. Whether it's our products or our enthusiasm to excel, we are driven by a firm sense of action to achieve exceptional results, underscored by a distinct family and community spirit.
Opportunity - Just Energy is synonymous with opportunity. Our dynamic and diverse group of companies offers unparalleled opportunities to contribute to our corporate success with a host of initiatives, projects, and resources designed to promote personal and professional development and growth.
Growth - Take your career to the next level with a leading North American energy company poised to lead the retail and green energy industry well into the twenty-first century. Just Energy's range of premier training programs support employee learning and development - a cornerstone of our growth and success.
CONTACT CENTER REPRESENTATVIE
At Verisys we are passionate about improving people’s lives. This includes our customers, the patients they serve, our clients, and our team members. A Verisys Contact Center Representative represents the first impression of our organization. They set the tone for the Verisys client experience with the highest standards and purest data.
At Verisys we take tremendous pride in the quality of our data and services; the person chosen for this role will elevate and protect the credibility and integrity of the company within the health care community – patients, providers, payers and our country’s entitlement programs that cover the most vulnerable among us. In this position, you’ll have the opportunity to create and influence a proactive and positive culture as a part of a greater team – one that celebrates successes and enjoys the journey along the way.
Please note this is a remote opportunity but you "MUST" live in one of the following states to be considered: CO, FL, GA, IL, IN, KS, KY, MA, ME, MD, MO, MI, NC, OH, OK, PA, UT, TN, WI, VA
The schedule for this position is 4/10's, from 8am - 8pm EST. Shift's will be determined during the interview process.
Must have 5G high speed internet!!!
Responsibilities:
- Provide top notch customer service in a fast-paced environment
- Educate and assist customers and health care providers with Verisys services and data
- Maintain high-performance metrics around quality, accuracy, as well as customer satisfaction
- Be able to make sound decisions while keeping the customer and company in mind
- Ability to work independently while doing what’s best for our customers
- Involved in all aspects of customer service, including solving problems, answering questions
- Ability to work with customers to ensure fantastic service
- Pragmatically and effectively communicate to both internal and external customers
- Respond promptly and efficiently to incoming requests
Requirements:
- Ability to create and deliver the best customer experience possible
- Excellent verbal and written communication skills
- The ability to work in a fast-paced environment while being organized and using your time efficiently
- Empathy to customer concerns and ability to display sincere desire to find a resolution
- Ability to meet strict attendance guidelines
- Excellent written and verbal communication skills
- Ability to adjust between technical and functional to meet audience comprehension
- Strong critical thinking skills with the ability to work through and understand the details to arrive at solutions
- Highly organized, with ability to multitask to meet or exceed deadlines in a fast-paced, changing environment
- Uncompromised approach to meet/exceed requirements
Would love to see:
- Experience in Healthcare or related industry
- Call center experience
- Bilingual Spanish/English
Awesome Benefits:
- $17 per hour
- Amazing medical, dental, and vision plans
- Generous Paid Time Off
- 11 Company Paid Holidays per year
- Short-Term and Long-term Disability & company paid Life Insurance
- 401(k) Plan with generous Company Match (100% vesting from day 1)
- Tuition Reimbursement Program
APPLY HERE: https://ats.comparably.com/api/v1/lvr/aperturehealth/eb0a7c91-c454-4b94-8f7b-acf7ead5f3c6
SUPPORT SPECIALIST (GEORGIA)
About Odyssey:
At Odyssey, our Mission is to enable access to high-quality education across the U.S. regardless of income. We do that by making Education Savings Accounts (ESAs) and microgrant programs accessible to parents and vendors, enabling millions of students across the country to choose their own education paths on the Odyssey platform. At Odyssey, our technology powers programs that collectively support more than 140,000 students across the US in accessing more than $400 million in state funding.
About the Role:
As a Support Associate, you will be the frontline of our customer support team, providing exceptional service to our users. You will handle customer inquiries, resolve issues, and ensure a positive experience for parents and students. This role requires strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment.
What You’ll Do:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints, escalating complex cases as needed.
- Provide accurate information about Odyssey’s services and programs.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve processes and enhance the customer experience.
- Participate in training and development opportunities to enhance your skills.
- Meet performance targets and contribute to team goals.
- Stay up-to-date with company policies and product knowledge.
About You:
- Must reside in the State of Georgia
- Zendesk experience is required
- 1+ years of experience in a customer support role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Customer-focused with a positive attitude and professional demeanor.
- Ability to work independently and as part of a team.
- Proficiency in using customer support software and tools.
- Fluent in English; fluency in Spanish is preferred.
- High school diploma or equivalent; additional education or certifications are a plus.
Additional Details:
- This role is a remote position for candidates located in State of Georgia, U.S.
- Applicants must be currently authorized to work in the United States on a full-time basis.
- Actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.
Our Commitment to Diversity:
Odyssey encourages individuals from diverse backgrounds to apply. We are an equal opportunity employer, committed to a fair and consistent interview process. Please inform us in your application if you require accommodation to apply for or perform your job.
Why Odyssey:
Join us if you believe in the power of education as the single most important investment we can make as Americans today. Odyssey is well-capitalized, with venture capital from leading technology investors such as Andreessen Horowitz and Tusk Venture Partners. We are dedicated to making a massive impact in education in America.