CUSTOMER SERVICE MANAGER (WORK FROM HOME)
Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded by two Stanford University graduates, Persona works with the world’s fastest-growing technology startups. Our clients are funded by some of the world’s top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.
Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success.
We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.
Who’s building Persona?
We are a global team of passionate problem solvers who love to build new things and make our customers happy. Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.
What we’re looking for:
The Customer Service Manager will oversee the customer support operations, ensuring high levels of customer satisfaction and efficient resolution of inquiries and issues. This role requires excellent leadership skills and a customer-centric approach.
Responsibilities—what you'll do:
- Team Leadership: Lead and manage the customer service team, providing guidance, training, and support to ensure high performance and professional development.
- Customer Support: Oversee the handling of customer inquiries, issues, and complaints, ensuring timely and effective resolution.
- Performance Monitoring: Develop and implement key performance indicators (KPIs) to measure team performance and customer satisfaction.
- Process Improvement: Identify areas for improvement in customer service processes and implement strategies to enhance efficiency and effectiveness.
- Customer Feedback: Collect and analyze customer feedback to identify trends and areas for service improvement.
- Collaboration: Work closely with other departments, including sales, product development, and marketing, to ensure a cohesive approach to customer service.
- Escalation Management: Handle escalated customer issues and complaints, ensuring they are resolved satisfactorily.
- Reporting: Prepare regular reports on customer service performance, trends, and areas for improvement.
Requirements:
- Bachelor's degree in Hospitality, Business, Marketing, or a related field
- Minimum of 3-5 years experience in customer service, with at least 2 years in a managerial role
- Customer-centric with a focus on delivering exceptional service
- Strong problem-solving and conflict resolution abilities.
- Strong interpersonal and communication skills
- Familiarity with CRM systems
- Fully fluent in English
- Skilled in the use of apps and technology
- Ability to commit long-term and full-time
- Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
- This position is for serious, career-oriented candidates
Other qualities we look for:
- Track record of success at work or in school
- An ability to solve complex problems with minimal guidance
- Experience in high performance work or school environments
- Willingness to work hard and persevere
- Intellectual curiosity and resourcefulness
- Professionalism
What we offer:
- Best salaries in the industry
- Permanent ability to work from anywhere in the world
- Opportunities for growth and advancement
- A fast-paced and collaborative environment
- Warm and friendly company culture
- Full benefits
Benefits at Persona:
- Health insurance
- Unlimited paid time off (paid sick and vacation leaves)
- Annual bonuses based on performance
- Monthly tech allowance
- Opportunity to be paid in your currency of choice
- Others depending on seniority
This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that’s okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.
In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.
Visit our website for more information: https://www.personatalent.com/
APPLY HERE: https://tally.so/r/mVN9eE
CLIENT ADVOCATE (CLIENT SUCCESS MANAGER)
About Us
We are a leading marketing agency specializing in e-commerce businesses. We help online brands grow through innovative marketing strategies, data-driven decision-making, and expert campaign execution. We are looking for a highly motivated and strategic individual to join our team as a Client Advocate, a hybrid role that blends e-commerce marketing strategy, project management, and client relationship management. This position is ideal for a versatile professional who thrives in a fast-paced environment, excels at building relationships, and is passionate about driving impactful marketing initiatives for online sales growth.
Role Overview
The Client Advocate will work closely with the agency's Chief Strategy Officer to develop comprehensive marketing strategies and roadmaps for our e-commerce clients. This individual will be responsible for the execution and continuous monitoring of these roadmaps, ensuring strategic alignment with client objectives. They will oversee marketing initiatives and projects, and ensure customer success by coordinating with specialists responsible for marketing execution. Note: This is a remote position requiring excellent communication with a quick response time.
Key Responsibilities
As a Client Advocate, you will serve as a key liaison between the agency and our e-commerce clients, ensuring their marketing goals are met through strategic collaboration and execution.
Client Strategy & Execution
- Work under the guidance of our Chief Strategy Officer to understand your assigned clients’ business needs and translate them into actionable marketing strategies and roadmaps.
- Execute and monitor marketing roadmaps, ensuring alignment with business goals and performance benchmarks.
- Lead meetings between the agency team and clients, ensuring alignment on strategic initiatives, priorities, and deliverables.
- Act as the primary decision driver, facilitating discussions and guiding stakeholders toward actionable solutions
- Liaise with ad buyers, email specialists, and other marketing professionals to ensure that campaign execution aligns with the client's strategic roadmap and performance goals.
- Analyze key performance indicators (KPIs), interpret data trends and review financial reports as needed to refine marketing strategies and improve sales performance.
- Collaborate with agency internal teams, clients and any 3rd party resources directed by the clients to ensure that all marketing initiatives align with the overall strategy.
- Conduct market research and competitive analysis to identify trends, opportunities, and gaps in the e-commerce space.
Client Project & Account Management
- Serve as the primary advocate for your assigned clients within the agency, ensuring that their marketing initiatives are executed effectively and delivering results.
- Develop and maintain detailed project plans, budgets, and resource allocation strategies.
- Coordinate cross-functional teams, including creative, content, and performance marketing professionals, to achieve project goals.
- Identify and mitigate potential risks, ensuring seamless project execution.
Client Engagement & Success
- Act as the primary agency representative for assigned clients, proactively managing relationships to foster trust, satisfaction, and long-term success.
- Develop strong relationships by understanding client needs, challenges, and business objectives.
- Accumulate and expend political capital within client organizations to influence key decisions and drive long-term success.
- Conduct regular check-ins and performance reviews with clients to discuss marketing campaign progress and identify areas for improvement.
- Mediate conflicts and foster collaboration between clients and internal teams to ensure smooth project execution.
- Work collaboratively with clients to refine e-commerce marketing strategies based on insights and evolving goals.
Performance Reporting
- Track, analyze, and report on campaign performance metrics, ensuring transparency and data-driven decision-making.
- Develop and deliver performance reports to clients, highlighting key insights, successes, and areas for improvement.
- Ensure clients have a clear understanding of how their marketing investments are driving business growth and achieving key objectives.
Qualifications & Skills
- 7+ years of experience in e-commerce marketing strategy, project management, and client relations.
- Proven track record of enabling and achieving consistent quantifiable growth for clients in prior engagements.
- Strong understanding of social media marketing, search marketing, and email marketing.
- Proven experience managing multiple e-commerce projects simultaneously with excellent attention to detail.
- Exceptional communication and interpersonal skills including fluent written and spoken English, with the ability to build strong client relationships.
- Data-driven mindset with a solid grasp of e-commerce marketing analytics, KPIs, and performance measurement tools.
- Experience with e-commerce platforms such as Shopify, WooCommerce, BigCommerce, or Magento.
- Proficiency in marketing platforms such as Meta Ads Manager, Google Ads, Google Analytics, Klaviyo, HubSpot etc.
- Proficiency in project management tools such as Asana, Trello, Monday.com etc.
- Expertise in collaboration platforms such as Slack, Notion etc.
- Strong problem-solving skills and adaptability in a dynamic digital environment.
FRONT DESK REPRESENTATIVE
Remote Front Desk Representative – BD Billing Services LLC
BD Billing Services LLC is hiring a Remote Front Desk Representative to join our team! This work-from-home position offers an exciting opportunity to provide exceptional customer service while managing administrative tasks for a billing company in the USA.
Key Responsibilities:
- Answer and direct calls professionally.
- Schedule and confirm patient appointments.
- Respond to emails, texts, and Google reviews.
- Assist with account creation and administrative tasks.
- Maintain confidentiality and adhere to HIPAA regulations.
Requirements:
- Fluent English (written & spoken).
- Strong communication and organizational skills.
- Ability to work independently and as a team.
- Computer proficiency and attention to detail.
- Comfortable handling calls professionally.
- Experience with dental insurance (preferred but not required).
Work-from-Home Setup:
- Quiet, distraction-free workspace.
- Desktop/laptop, second monitor, headset, and high-speed internet.
What We Offer:
- Full-time position with training provided.
- Paid time off & holidays.
We look forward to hearing from you!
CUSTOMER SUPPORT MANAGER
Hi there! We are South and our client is looking for a Customer Support Manager!
Note To Applicants
- Eligibility: This position is open to candidates residing in Latin America.
- Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
- Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
We are seeking a Customer Support Manager to join our team. The ideal candidate will be responsible for managing and assisting existing clients, checking experiments, and sending results. You will be in charge of setting up and managing price experiments for our clients, monitoring their performance, and providing feedback. This role requires frequent communication with our higher-ticket clients (on Monday, Wednesday, and Friday) to discuss the results of their experiments, often sharing screenshots and offering actionable insights.The role also involves some technical tasks, as our product requires onboarding and integrating code into the client’s codebase (ReactJS/NextJS). Therefore, a basic technical understanding would be highly advantageous. You will need to ensure seamless implementation and troubleshooting of the product's technical aspects.
Responsibilities
- Manage and support existing clients, ensuring high levels of customer satisfaction.
- Set up, monitor, and analyze price experiments, providing timely and insightful feedback to clients.
- Communicate experiment results to high-value clients (Monday/Wednesday/Friday) through email, often including screenshots.
- Ensure smooth onboarding by assisting clients with integrating code into their codebase (ReactJS/NextJS).
- Coordinate communication with clients, ensuring issues are resolved promptly and thoroughly.
- Maintain detailed records of client interactions, experiment progress, and technical issues.
Requirements
- Strong communication skills in English (Proficient, with preference for near-native or bilingual proficiency).
- Some technical knowledge, particularly in ReactJS/NextJS, is highly preferred due to the onboarding requirements.
- Experience in customer support or a similar client-facing role.
- Ability to work independently and manage multiple client requests simultaneously.
- Strong problem-solving skills and attention to detail.
- Basic proficiency in using customer support platforms.
If this opportunity sounds good to you, send us your resume!
APPLY HERE: https://recruiterflow.com/jules/jobs/419?source=linkedin_basic&utm_channel=recruiterflow-posting&location=31
MEDICAL ADMIN ASSISTANT (BIL)
We are in search of a highly organized and detail-oriented Medical Admin Assistant to play a pivotal role in supporting healthcare providers and ensuring seamless operations within a medical office environment. The successful candidate will be adept at various administrative tasks, including data entry, appointment scheduling, records management, prescription refills, and patient insurance verification. Attention to detail, commitment to patient confidentiality, and adherence to HIPAA regulations are paramount for this role.
Key Responsibilities:
- Appointment Scheduling and Calendar Management: Coordinate and schedule appointments for healthcare providers and patients. Manage calendars to ensure efficient use of time and resources.
- Patient Communication: Facilitate communication between patients and healthcare providers, including relaying messages, scheduling follow-up appointments, and addressing inquiries.
- Documentation and Record Keeping: Maintain accurate and up-to-date medical records, including patient histories, treatment plans, and test results. Ensure compliance with regulatory standards and protocols for medical documentation.
- Billing and Coding Support: Assist in coding procedures and diagnoses accurately for billing purposes. Collaborate with billing department to resolve any discrepancies and ensure timely reimbursement.
- Medication and Prescription Management: Manage prescription refills, including coordinating with pharmacies and obtaining prior authorizations when necessary. Maintain medication records and ensure patients receive necessary prescriptions in a timely manner.
- Virtual Team Collaboration: Engage in virtual team meetings and collaborate with colleagues to coordinate patient care and administrative tasks effectively. Utilize virtual communication tools to facilitate seamless collaboration and information sharing.
- Data Entry and Organization: Input patient information, treatment plans, and other medical data into electronic health record (EHR) systems accurately and efficiently. Organize medical records and documentation to ensure easy retrieval and accessibility.
- Insurance Verification: Verify patient insurance coverage and eligibility for medical services. Communicate with insurance providers to obtain necessary authorizations and resolve coverage-related issues.
- Insurance Pre-Authorizations: Assist in obtaining pre-authorizations for medical procedures and services from insurance companies. Follow up on authorization requests and ensure timely approvals to facilitate patient care.
Requirements
- Proven experience in the healthcare industry.
- Proficiency in English communication, both written and verbal.
- Proficient in virtual office tools, EHR systems, and communication platforms.
- Strong customer service and critical thinking skills.
- Understanding of HIPAA regulations and the importance of patient data confidentiality.
- Strong problem-solving skills and ability to work with minimal supervision.
- Willingness to work in US time zones (PST, EST, CST).
- High school diploma or equivalent.
System and Work Setup Requirements:
- A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues.
- Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
- Headset/earphone with noise cancellation and webcam at 720p or higher resolution
- A designated, quiet, and well-organized workspace free from distractions to facilitate focused work
Benefits
- Permanent remote work setup
- Competitive starting rate paid in USD
- Internet Allowance
- Retirement Fund
- Paid US holidays
- Paid Vacation and Sick Leaves
BECARIO DE VENTAS
GESTOR JR. DE CICLO DE VIDA
Empresa dedicada a la gestión y sustentabilidad del Ciclo de Vida, Ecoeficiencia y Sistemas Ambientales está en busca de GESTOR JR DE CICLO DE VIDA
Ofrecemos
- Sueldo: 8000,000 mensuales
- Horario de lunes a viernes de 9 am a 6 pm
- Modalidad 100% Home Office
- Prestaciones de Ley
- Beneficios adicionales: Clases de Inglés
Requisitos
- Escolaridad: Ingeniero ambiental, industrial, químico o biólogo.
- Experiencia mínima de 4 años como Gestor de Ciclo de Vida o puestos similares.
- Conocimiento en procesos de eco etiquetado y ecodiseño.
- Manejo de Términos de impacto ambiental.
- Conocimiento de cálculo de huella de agua e inventario de emisiones.
- Conocimiento en procesos básicos de producción (entradas-salidas).
- Conocimiento de Excel, SimaPro, PowerPoint, herramientas Office.
- Conocimiento y manejo de ISO 14040, ISO 14044, 14025.
- Inglés técnico.
Zona a Laborar
- Esquema 100% home office
- INDISPENSABLE: Disponibilidad de viajar de 4 a 5 veces al año.
APLICA AQUÍ: https://talentodivergente.na.teamtailor.com/jobs/105685-gestor-jr-de-ciclo-de-vida
JEFE DE OPERACIONES Y LOGÍSTICA TERRESTRE
Responsabilidades
- Liderar y supervisar las operaciones logísticas terrestres, garantizando eficiencia en los procesos.
- Gestionar la planificación estratégica y distribución de cargas con flota propia y proveedores externos.
- Evaluar y mejorar procesos operativos para optimizar tiempos, costos y calidad del servicio.
- Supervisar y gestionar el desempeño del equipo operativo, asegurando su capacitación y cumplimiento de objetivos.
- Negociar tarifas y condiciones con transportistas y proveedores, garantizando rentabilidad.
- Implementar y monitorear KPIs de desempeño logístico y elaborar reportes detallados de costos, ingresos y márgenes de utilidad.
- Controlar y coordinar la documentación de transporte, órdenes de compra y facturación de servicios.
- Resolver incidentes operativos y asegurar una comunicación efectiva con clientes y proveedores.
- Colaborar con otros departamentos para la integración de soluciones tecnológicas que mejoren la eficiencia logística.
Requisitos
- Egresado o graduado universitario en Logística, Transporte, Comercio Internacional o carreras afines.
- Experiencia mínima de 5 años en puestos de jefatura en operaciones logísticas, transporte o cadena de suministro.
- Experiencia en gestión de equipos, toma de decisiones y resolución de problemas operativos.
- Conocimientos sólidos en documentación de transporte, INCOTERMS y trámites aduanales.
- Dominio de herramientas tecnológicas y sistemas de gestión logística (SAP)
- Habilidades en negociación con proveedores y optimización de costos logísticos.
- Capacidad para trabajar bajo presión, priorizar tareas y gestionar múltiples operaciones simultáneamente.
GERENTE DE DESARROLLO
Objetivo del puesto:
Identificar oportunidades e implementar procesos innovadores a través de alianzas estratégicas, incluyendo el diseño de proyectos y atracción de consultorías que contribuyan al posicionamiento de la organización como referente en temas de conservación y desarrollo sostenible. Las oportunidades y procesos desarrollados deberán contribuir con la sostenibilidad financiera de la organización.
Requisitos
AI SOLUTIONS SPECIALIST
Our client is a mid-size translation provider committed to empowering immigrant and LEP communities through language access in different sectors; providing localization translation and interpretation services in more than 150 languages.
LATAM - U.S.- Europe / Remote / Full-time / Working hours: local working hours
Summary
We are looking for an experienced AI Solutions Specialist to spearhead our company’s journey into leveraging artificial intelligence (AI)—including large language model (LLM) applications—across various business sectors. The AI Solutions Specialist will be responsible for identifying AI-driven opportunities, designing and implementing cutting-edge solutions, and driving strategic initiatives. The AI Solutions Specialist will work closely with internal teams to turn complex AI concepts (including LLMs, natural language processing, and generative AI) into practical applications that deliver tangible benefits.
Responsibilities
AI Strategy & Roadmap
- Develop and drive the company’s AI vision and roadmap, ensuring alignment with business objectives and market needs.
- Identify and evaluate potential AI use cases, including LLM-based solutions, across various industries and functions.
Technical Leadership & Solutions Architecture
- Lead the design, development, and deployment of AI solutions, including machine learning models, large language models, automation systems, and predictive analytics.
- Collaborate with cross-functional teams (e.g., data engineers, software developers, product managers) to ensure seamless integration and delivery of AI projects.
- Provide guidance on best practices for model tuning, prompt engineering, and LLM-based system architectures.
Client Engagement & Value Proposition
- Identify client challenges and opportunities where AI can provide a competitive advantage.
- Translate complex technical concepts into easy-to-understand solutions and proposals that address client needs.
- Demonstrate how existing AI technologies (such as GPT models, computer vision, NLP, etc.) can be leveraged to generate additional value.
Project Management & Execution
- Oversee project timelines, budgets, and resource allocation for AI initiatives, ensuring projects are delivered on time and within scope.
- Establish best practices for project documentation, model validation, and product performance tracking.
Continuous Innovation & Thought Leadership
- Stay informed about the latest AI research, industry trends, and emerging technologies.
- Identify new tools and platforms to enhance internal processes and improve client outcomes.
Cross-Functional Collaboration
- Work closely with sales, marketing, and business development teams to position AI solutions and secure new opportunities.
- Collaborate with IT and data teams to ensure robust data pipelines, model deployment, and ongoing maintenance.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or a related field.
- Around 2 years of experience in AI or data science roles, with a track record of successful AI solution deployments.
- Strong knowledge of machine learning frameworks (TensorFlow, PyTorch, scikit-learn, etc.) and associated programming languages (Python, R, etc.).
- Hands-on experience fine-tuning and deploying large language models (e.g., GPT, BERT)
- Expertise in prompt engineering and fine-tuning techniques.
- Expertise in AI/ML techniques (supervised/unsupervised learning, natural language processing, computer vision, etc.).
- Strong understanding of advanced LLM-based applications, including ChatGPT, sentiment analysis, question-answering systems, and content generation.
TOWING DISPATCHERS
Global Pacific Support is looking for skilled and motivated individuals to join our team as Towing Dispatchers. As a Towing Dispatcher, you will play a vital role in managing and coordinating our towing services, ensuring that our customers receive prompt and high-quality assistance. The ideal candidate should have excellent communication skills, attention to detail, and the ability to thrive in a busy environment.
Responsibilities:
- Handle incoming calls from customers in need of towing services and gather necessary information such as vehicle type, location, and service requirements
- Input and manage customer information in the dispatch system accurately and efficiently
- Dispatch tow trucks and service personnel to customer locations based on urgency and availability
- Monitor the status of tow trucks and provide updates to customers regarding expected arrival times
- Communicate clearly with towing staff to ensure that all service requests are executed smoothly and efficiently
- Maintain thorough records of all calls, dispatches, and customer interactions
- Address and resolve customer inquiries and concerns professionally
- Collaborate with team members to optimize operations and enhance customer satisfaction
Requirements
- Previous experience in dispatching, particularly in the towing or roadside assistance industry, is highly preferred
- Strong verbal and written communication skills
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Proficiency in dispatch software and systems
- Capability to work in high-pressure situations and make quick, informed decisions
- Familiarity with local road networks and geography is an asset
- Flexibility to work in shifts, including nights, weekends, and holidays
- Commitment to excellent customer service and problem-solving skills
- Ability to work effectively as part of a team in a fast-paced environment
Benefits
Competetive Salary, Remote Position, Schedule Flexibility
CUSTOMER SUPPORT MANAGER
Hi there! We are South and our client is looking for a Customer Support Manager!
Note To Applicants
- Eligibility: This position is open to candidates residing in Latin America.
- Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
- Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
We are seeking a Customer Support Manager to join our team. The ideal candidate will be responsible for managing and assisting existing clients, checking experiments, and sending results. You will be in charge of setting up and managing price experiments for our clients, monitoring their performance, and providing feedback. This role requires frequent communication with our higher-ticket clients (on Monday, Wednesday, and Friday) to discuss the results of their experiments, often sharing screenshots and offering actionable insights.The role also involves some technical tasks, as our product requires onboarding and integrating code into the client’s codebase (ReactJS/NextJS). Therefore, a basic technical understanding would be highly advantageous. You will need to ensure seamless implementation and troubleshooting of the product's technical aspects.
Responsibilities
- Manage and support existing clients, ensuring high levels of customer satisfaction.
- Set up, monitor, and analyze price experiments, providing timely and insightful feedback to clients.
- Communicate experiment results to high-value clients (Monday/Wednesday/Friday) through email, often including screenshots.
- Ensure smooth onboarding by assisting clients with integrating code into their codebase (ReactJS/NextJS).
- Coordinate communication with clients, ensuring issues are resolved promptly and thoroughly.
- Maintain detailed records of client interactions, experiment progress, and technical issues.
Requirements
- Strong communication skills in English (Proficient, with preference for near-native or bilingual proficiency).
- Some technical knowledge, particularly in ReactJS/NextJS, is highly preferred due to the onboarding requirements.
- Experience in customer support or a similar client-facing role.
- Ability to work independently and manage multiple client requests simultaneously.
- Strong problem-solving skills and attention to detail.
- Basic proficiency in using customer support platforms.
If this opportunity sounds good to you, send us your resume!
APPPLY HERE: https://recruiterflow.com/jules/jobs/419?source=linkedin_basic&utm_channel=recruiterflow-posting&location=15
CUSTOMER SERVICE AGENT
About the Role:
Are you passionate about driving customer success? Addicted to solving problems? So are we. We are looking for a customer-driven problem solver at Sezzle. With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle. You have excellent written and verbal communication skills. You are dependable, resourceful, and get joy from going beyond to make customers successful.
The Company:
With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!
Responsibilities:
- Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
- Showcase passion and connection with the nooks and crannies product
- Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
- Build a network of support and trust with our awesome customer support team!
- Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
- Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
- Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer - experience
Ideal Experience & Skills:
- Excellent communication and interpersonal skills
- Fluent in written and spoken English
- Proven success in a fast-paced support environment
- Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat
- Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative
- Driven to dig into the details of a system or process to solve customer problems
- Displays a passion for what you do while upholding personal and corporate integrity
- Excitement to learn new technologies and help customers succeed
- 3+ years of customer support experience
- Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software
- Fluent in written and spoken English and Spanish (a third language is a pre)
- Bachelor’s degree or an equivalent combination of education and experience
- Zendesk, LiveAgent or Jira experience is a plus
About You:
- You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
- You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
- You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
- You earn trust - you listen attentively, speak candidly, and treat others respectfully.
- You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
- You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.
What Makes Working at Sezzle Awesome:
At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
ATENCIÓN AL CLIENTE REMOTO
Empresa con sede EEUU requiere contratar a personal en atención al cliente en El Salvador
Requisitos
- Trabajo desde casa
- Salario de $450
- Horario: 8:00 am 5:30pm (Horario de Houston)
- Inglés avanzado
- Al menos 1 año de experiencia en puestos similares.
Funciones
- Atender llamadas, correos electrónicos y mensajes de los clientes.
- Proporcionar respuestas claras a las consultas y resolver problemas de los clientes.
- Registrar y hacer seguimiento de las solicitudes de los clientes.
- Coordinar con otros departamentos para resolver los problemas de los clientes
INBOUND SDR, BRAZIL, REMOTE
- OTE (On-Target Earnings): $24,500
- Base Salary:$19,500
- Location: remote in Brazil
- Stock options
About Us
At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations. The UNICEF, Obama Foundation, the Alzheimer's Association, and many others leverage our platform for their online fundraising needs.
About The Role
As an Inbound Sales Business Development Representative (SDR) at Fundraise Up, you will be responsible for qualifying the inbound leads received through critical Marketing channels. You will work closely with Sales + Marketing to accelerate lead response times, improve lead qualification rates, and ultimately - achieve revenue targets.
Key Responsibilities
- Respond quickly and professionally to inbound leads received through various channels (email, website, chat);
- Qualify inbound leads to ensure they are high quality and Account Executive ready;
- Ensure leads that meet Fundraise Up “Self-Serve” criteria are provisioned technology access and are supported through their onboarding process;
- Maintain data accuracy with Fundraise Up’s CRM Salesforce;
- Provide feedback on lead quality to sales and marketing partners.
Skills And Qualifications
- 2+ years of Sales experience;
- Experience of working in a US company;
- Highly proficient in spoken and written English;
- Are results oriented with a track record in attaining the goals assigned to you;
- Are highly resilient and able to take “no” for an answer and move on to the next task;
- Have some familiarity with sales technology like Salesforce, Outreach.io, Salesloft, Gong etc.;
- Have a phone first mindset, live conversations are key to success;
- Are excited to begin a career in tech sales and curious about emerging technologies and startups;
- You have excellent oral and communication skills including writing, speaking, listening and cold-calling that show enthusiasm, energy, and poise;
- Have a phone-first mind set = ready to cold call and book meetings daily.
- Experience working with / selling into non-profit organizations
- A Bachelor's degree from an accredited University is strongly preferred
Benefits
- 30 days off
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
- English learning courses (50% reimbursement, up to $1,000 annually).
- Relevant professional education (50% reimbursement, up to $1,500 annually).
- Gym or swimming pool (50% reimbursement, up to $500 annually).
- Coworking (up to $250 monthly).
- Remote working.
- Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
APPLY HERE: https://boards.greenhouse.io/fundraiseup/jobs/4546940005
CUSTOMER SUCCESS MANAGER JR.
Responsable de garantizar la satisfacción y el éxito de los estudiantes inscritos en programas de formación profesional, asegurando su avance en las actividades y tareas planificadas para lograr su graduación. Este rol también incluye funciones administrativas, de seguimiento y coordinación con diversas áreas internas y externas de la organización.
Responsabilidades principales:
Seguimiento a estudiantes:
- Colaborar con el equipo académico para garantizar que los estudiantes cumplan con las tareas y actividades del programa.
- Realizar seguimiento proactivo a los casos de inasistencia o bajo rendimiento, utilizando correo, llamadas o mensajes, para garantizar su recuperación.
- Programar sesiones 1:1 (virtuales) con estudiantes que requieran atención específica para identificar desafíos y fomentar el cumplimiento de sus responsabilidades.
Gestión administrativa:
- Preparar y compartir listados de estudiantes inscritos antes del inicio de cada programa para garantizar una correcta asignación de recursos.
- Coordinar procesos relacionados con inscripciones en plataformas internas y externas según las necesidades de la organización.
- Gestionar la firma de documentos clave como contratos y cartas de compromiso tanto de estudiantes como de empresas asociadas.
Colaboración interdepartamental:
- Participar en reuniones periódicas con el equipo académico para analizar casos de seguimiento y brindar soluciones.
- Contribuir a la mejora continua de los procesos de gestión estudiantil y de los programas basándose en datos recolectados durante las interacciones con los estudiantes.
Reportes y análisis:
- Mantener actualizadas las plataformas de seguimiento de estudiantes.
- Generar reportes periódicos sobre el avance de los estudiantes y su satisfacción.
- Asegurar la correcta entrega de certificados a estudiantes graduados.
- Aplicar encuestas de satisfacción al finalizar los programas y presentar los resultados.
Perfil deseado:
- Experiencia en roles de atención al cliente, coordinación o gestión de programas educativos o similares.
- Excelentes habilidades de comunicación y resolución de problemas.
- Organización y atención al detalle.
- Ingles Nivel Intermedio
ASISTENTE LEGAL
Objetivo del puesto: Brindar apoyo administrativo y técnico en asuntos legales para garantizar la correcta gestión de documentos, cumplimiento de procedimientos y asistencia eficiente a abogados y clientes.
Requisitos
- 4to. Año de Licenciatura en Ciencias Jurídicas y Sociales.
- Experiencia en elaboración de memoriales de demandas iniciales, evacuaciones, periodos de prueba, desistimientos.
- Experiencia en elaboración de documentos notariales
- Experiencia en procesos migratorios.
- Excelente fluidez verbal y atención al cliente.
- Persona proactiva con excelente actitud.
- Experiencia en procesos mercantiles.
Ofrecemos
- Excelente ambiente laboral.
- Oportunidad de crecimiento.
ESPECIALISTA EN TELECOMUNICACIONES
Qualifications
- Education: High School/GED required; college or advanced degree preferred.
- Experience:
- 1-2 years with TCN, NICE, or Livevox Call Center systems (required).
- 6-10 years of Call Center experience.
- Skills:
- Advanced knowledge of Microsoft Office products, including Visio.
- Intermediate knowledge of SQL query programming.
- Knowledge of Federal and state laws applicable to financial institutions and phone traffic.
- Strong verbal and written communication skills.
- Advanced problem-solving and decision-making skills.
- Organizational and process management skills.
- Ability to maintain confidentiality and prioritize workflow.
Responsibilities
- System Design and Maintenance: Design, develop, and maintain IVR, SMS, Chat, Email, and outbound dialer systems.
- Configuration and Troubleshooting: Lead efforts for IVR applications, telephony platforms, and automated dialing solutions.
- Stakeholder Collaboration: Implement call routing strategies, self-service automation, and campaign management.
- Performance Monitoring: Conduct root cause analysis and implement enhancements for system efficiency.
- Compliance: Ensure adherence to TCPA, FDCPA, and other telephony-related regulations.
- Integration: Integrate IVR and dialer systems with CRM, workforce management, analytics, and self-service capabilities.
- Collaboration: Work with network, infrastructure, and security teams for uptime, disaster recovery, and data integrity.
- Upgrades and Documentation: Lead software upgrades, patches, migrations, and maintain technical documentation.
- Platform Evaluation: Assist in evaluating, selecting, and implementing new platforms.
Key Points to Look For
- Technical Expertise: Ensure you have experience with the specific call center systems mentioned (TCN, NICE, Livevox) and a solid understanding of IVR, SMS, Chat, Email, and outbound dialer systems.
- Regulatory Knowledge: Familiarity with telephony-related regulations (TCPA, FDCPA) is crucial.
- Integration Skills: Ability to integrate various systems (IVR, CRM, workforce management) seamlessly.
- Problem-Solving Abilities: Strong analytical and troubleshooting skills to improve system performance.
- Communication Skills: Effective communication with stakeholders and team members.
- Organizational Skills: Ability to manage multiple tasks, prioritize workflow, and maintain detailed documentation.
ASESOR/A COMERCIAL B2B
Objetivo del puesto: Persona encargada de prospectar clientes, realizar visitas a clientes, generar cotizaciones y cerrar ventas para el cumplimiento de metas.
Requisitos
- Estudios en la carrera de Administración de empresas, Marketing o carrera afín.
- Excelente fluidez verbal y habilidad para las ventas.
- Experiencia realizando ventas a empresas (B2B).
- Experiencia realizando ventas de arrendamiento mensual de impresoras a empresas.
- Manejo de cartera de clientes.
- Poseer vehículo propio y Licencia vigente.
- Disponibilidad inmediata.
Ofrecemos
- Atractivo salario base.
- Excelentes comisiones por ventas.
- Oportunidad de crecimiento.
- Viáticos de representación de ventas.
PASANTÍA ACADÉMICA / SOSTENIBILIDAD Y SOLUCIONES AMBIENTALES
En Deinsa Global, empresa líder en soluciones ambientales, busca un pasante apasionado por el medio ambiente para unirse a nuestro equipo. Esta pasantía ofrece una oportunidad única para aprender y contribuir en áreas esenciales para la lucha contra el cambio climático, la gestión ambiental y la sostenibilidad corporativa.
Funciones
- Prospección y desarrollo de clientes potenciales: Identificar y contactar empresas o instituciones con necesidades de compensación de emisiones y servicios ambientales, utilizando técnicas de investigación y análisis de mercado.
- Apoyo en capacitaciones ambientales: Asistir en la organización y desarrollo de cursos sobre sostenibilidad, sistemas de gestión ambiental, y normativas ambientales, facilitando herramientas para la educación ambiental.
- Presentación de soluciones personalizadas: Desarrollar propuestas innovadoras para los clientes, destacando los beneficios de las soluciones de Deinsa Global en términos de sostenibilidad, cumplimiento normativo, y rentabilidad.
- Análisis de datos para sistemas de monitoreo: Colaborar en la recopilación, interpretación y presentación de datos ambientales que faciliten la toma de decisiones y la gestión efectiva de sistemas de monitoreo ambiental.
- Investigación de tendencias del mercado ambiental: Recopilar información sobre nuevas normativas, tecnologías y prácticas del mercado de carbono, producción sostenible y otros sectores relacionados, para fortalecer las estrategias de ventas y proyectos.
- Colaboración multidisciplinaria: Trabajar en conjunto con los departamentos de ventas, marketing y desarrollo de proyectos para asegurar una experiencia satisfactoria para los clientes.
Requisitos
- Estudiante universitario (egresado o cursando) de las siguientes áreas: Ingeniería Ambiental, Gestión Ambiental, Salud Ambiental, Ingeniería Forestal, Sostenibilidad, Ingeniería Agroindustrial y/o Agronómica.
- Excelentes habilidades de comunicación: Dominio oral y escrito del español e inglés, con capacidad para comunicar ideas complejas de forma clara y persuasiva.
- Orientación a resultados: Alta motivación, proactividad y capacidad para trabajar de manera autónoma.
- Trabajo en equipo: Habilidad para colaborar y generar relaciones positivas con compañeros, clientes y aliados estratégicos.
- Compromiso con la sostenibilidad: Conocimiento sobre cambio climático, mercado de carbono, producción agropecuaria sostenible y temas afines.
Beneficios
- Aprendizaje práctico: Formación directa en estrategias de vinculación institucional, gestión de proyectos ambientales y sistemas de ventas orientados a la sostenibilidad.
- Análisis y desarrollo de proyectos: Experiencia en el manejo de datos ambientales y el uso de sistemas de monitoreo para una gestión efectiva.
- Red de contactos: Oportunidad de ampliar tu red profesional en los ámbitos ambiental, empresarial y académico.
- Ambiente de Aprendizaje: Experiencia en un entorno multicultural y dinámico, donde trabajarás junto a profesionales experimentados y otros pasantes de distintos países.
- Flexibilidad: Horario adaptable que respeta sus compromisos académicos, con modalidad 100% virtual.
Horario: Lunes a Viernes de 7:00 am a 4:00 pm hora Centroamérica
Pasantía NO remunerada
Modalidad: 100% virtual
Duración: 6 meses
Contar con: Internet, cámara y micrófono funcional, vestimenta formal corporativa)