EXECUTIVE OFFICE ANALYST
Welcome to L.A. Head Hunter! We're a worldwide consulting firm specializing in tailor-made Human Capital solutions. Our mission? To partner strategically with HR and business units, supporting organizations in achieving their goals and boosting competitiveness. Join us on this exciting journey!
About the role:
As Executive Office Analyst, you'll work directly with the CEO's strategic initiatives team, contributing to high-impact projects across the organization. Your analytical mindset and process expertise will help shape and improve company-wide operations in a fast-paced environment.
In this role you will:
- Analyze and optimize key organizational processes.
- Drive implementation of process improvements.
- Identify automation opportunities.
- Create comprehensive process documentation.
- Support strategic initiatives from the CEO's office.
- Collaborate across departments on system improvements.
- Propose solutions for identified issues.
- Maintain process optimization standards.
What you bring to the table:
- 3+ years of operations and process analysis experience.
- Strong analytical and methodical approach to problem-solving.
- Exceptional organizational and attention to detail abilities.
- Self-motivated and results-driven personality.
- Strong cross-departmental communication skills.
- Advanced level of English.
Perks:
Remote Work: Enjoy the freedom of full remote work and setting your own schedule.
Financial and Practical Perks: Get excellent compensation in your preferred currency, plus a complete home office setup.
Time Off: Take advantage of generous paid leave policies, including parental leave, vacation, and holidays.
Cultural and Professional Growth: Join a diverse and innovative environment that fosters personal and professional development.
Collaboration and Development: Engage with top-tier professionals worldwide and grow your skills in our supportive atmosphere.
Join us at L.A. Head Hunter and let's support organizations to achieve their goals. Ready to make an impact?
COMPENSATIONS ANALYST
Recognized as the leading software development company in the Americas, our client offers 100% remote modality and an excellent work environment in which employees can thrive, work in multicultural teams, with flexible schedules and endless growth opportunities.
About the Role:
We are looking for Compensations Analysts to join our Human Resources team. We are looking for proactive, dynamic people and team players, with excellent organizational capacity, accustomed to handling multiple tasks, and marked attention to detail. It is an excellent opportunity for those professionals looking to develop in one of the fastest-growing companies in the industry!
What You’ll Do:
- Conduct job analysis, evaluation, and salary administration to determine appropriate salary grades.
- Supply compensation resources and tools for a successful recruiting process, reward, and talent retention.
- Provide market research when needed.
You Must Have:
- Bachelor's degree in Business Administration, Mathematics, Economics, or Finance.
- Experience in similar roles.
- Excellent written and verbal communication skills.
- Advanced English level.
Benefits:
- 100% remote work.
- Flexible hours - make your own schedule!
- Diverse and multicultural work environment.
- Paid parental leave, vacation & holidays.
- Hardware setup for you to work from home.
- Excellent compensation — well above the market average.
- Extensive opportunities for growth and professional development thanks to our mentoring system.
Enjoy the opportunity to have a dynamic lifestyle, better health, and wellness. Find renewed passion in your job, improve your productivity, and benefit from attractive growth opportunities for your career.
If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, but with the structure and resources of a multinational market leader, do not hesitate to apply!
QA ENGINEER
At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
QA Engineer at BairesDev
We are looking for a talented QA Engineer to join one of our Commercial Teams. As a QA Engineer, you will play a crucial role in ensuring the quality and reliability of a significant product that brings numerous business opportunities to BairesDev. You will be responsible for the entire testing cycle, from creating and executing test cases to automating test processes. Your deep understanding of the application's intricate workflows will enable you to envision and rigorously test complex scenarios, ensuring that the software solutions delivered align with the broader objectives of the Commercial Tribe. Communication and foresight are key in this role to automate what truly brings value and proactively address potential issues.
What You Will Do:
- Own the automation framework for the project, ensuring its efficiency and reliability.
- Automate test cases and create comprehensive test cases.
- Execute test cases and ensure the highest quality standards are met.
- Participate actively in scrum ceremonies, providing valuable insights into the QA process.
- Identify and implement improvements to the QA process within the team.
Here is what we are looking for:
- 4+ years of experience in manual testing, including regression suites, smoke testing, and performance testing.
- 2+ years of experience in end-to-end automation.
- 2+ years of experience in API automation.
- Experience writing queries in any SQL database.
- Advanced English level.
Nice to have:
- DevOps knowledge.
- Experience with Postman.
- Experience with Cypress.
How we do make your work (and your life) easier:
- 100% remote work (from anywhere).
- Excellent compensation in USD or your local currency if preferred
- Hardware and software setup for you to work from home.
- Flexible hours: create your own schedule.
- Paid parental leaves, vacations, and national holidays.
- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
Apply now and become part of a global team where your unique talents can truly thrive!
HR BUSINESS PARTNER
Recognized as the leading software development company in the Americas, our client offers 100% remote modality and an excellent work environment in which employees can thrive, work in multicultural teams, with flexible schedules and endless growth opportunities.
About the Role:
We are looking for a HR Business Partner to join our Human Resources team. We are looking for proactive, dynamic people and team players, with great organizational capacity, accustomed to handle multiple tasks and with marked attention to details. It is an excellent opportunity for those professionals looking to develop in one of the fastest growing companies in the industry!
What You’ll Do:
- Hold regular meetings with the respective business units and management, providing guidance on HR issues.
- Analyze trends and metrics related to the level of rotation in order to develop solutions, programs and policies to increase retention.
- Stay updated on the legal requirements related to the daily management of employees, giving priority to the reduction of legal risks and guaranteeing regulatory compliance.
- Provide guidance and assistance in interpreting HR policies.
- Solve complex problems of various kinds related to employees.
- Assist international employees with expatriation assignments and HR-related matters.
You Must Have:
- Previous experience in similar positions within the area.
- Knowledge of the labor regulations of Argentina and Latin America.
- Communication skills.
- Experience in the IT industry or regional responsibility (desirable).
- Advanced English level.
Benefits:
- 100% remote work.
- Flexible hours - make your own schedule!
- Diverse and multicultural work environment.
- Paid parental leave, vacation & holidays.
- Hardware setup for you to work from home.
- Excellent compensation — well above the market average.
- Extensive opportunities for growth and professional development thanks to our mentoring system.
Enjoy the opportunity to have a dynamic lifestyle, better health, and wellness. Find renewed passion in your job, improve your productivity, and benefit from attractive growth opportunities for your career.
If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, but with the structure and resources of a multinational market leader, do not hesitate to apply!
DESARROLLADOR REACT FRONTEND
En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.
Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.
Desarrollador React Frontend en BairesDev
Ser un Desarrollador React Frontend en nuestro equipo de Desarrollo es ser un solucionador de problemas a tiempo completo. Esperamos que tus habilidades sean una combinación de experiencia, conocimientos e independencia. La Innovación es también el corazón de la estrategia en BairesDev. Por lo tanto, si estás dispuesto a asumir las tareas más complejas y ser un experto en tu stack tech en React, entonces probablemente seas uno de esos talentos únicos que estamos buscando para formar parte de nuestro equipo.
En esta posición, afrontarás numerosos retos técnicos, por lo que deberás utilizar las tecnologías actuales, involucrarse en el mundo de los móviles, de aplicaciones web, dispositivos, etc.
Actividades Principales:
- Diseñar soluciones prácticas para resolver problemas.
- Participar en las revisiones de código y pruebas.
- Proporcionar la tecnología para una plataforma que facilite las solicitudes mensuales.
- Trabajar con Big Data y análisis predictivo en un sistema distribuido.
- Colaborar con el equipo de Desarrollo, Product Owners, servicios al cliente, a fin de innovar y ejecutar tareas
¿Qué Buscamos?:
- 4+ años de experiencia en React.
- 4+ años de experiencia en desarrollo Front End con sólidas habilidades en JavaScript, CSS3 y HTML5.
- 1+ año de experiencia en desarrollo de aplicaciones Web usando ReactJS, Flux, Redux, Relay, entre otros.
- Experiencia trabajando con otros Frameworks de Javascript tales como Angular, Backbone, Marionette.
- Experiencia trabajando con ES2015 (ES6 / ES7).
- Experiencia con comandos de línea, APIs y desempeño al lado del cliente.
- Estar familiarizado con los conceptos básicos de programación, estructura de datos, tipos de variables e idiosincrasias.
- Nivel de Inglés avanzado.
Qué ofrecemos para que tu trabajo (y tu vida) seja mais fácil:
- Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
- Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
- Hardware y software.
- Horarios flexibles
- Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
- Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
- Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
¡Únete a nuestro equipo global!
PRODUCT MANAGER
ABOUT THE COMPANY
We are a team of commerce experts dedicated to creating, building, and growing beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.
SUMMARY OF ROLE
We are looking for a motivated team member with a passion for eCommerce who wants to grow with our agency and develop into an industry leader in the space. The Senior Product Manager / Technical Project Manager is a key leader within the product management team, responsible for overseeing complex projects, mentoring team members, and supporting strategic department initiatives. This role will be client-facing and requires a high level of communication skills to manage and nurture client relationships. You will be expected to independently manage high-stakes projects while maintaining strong client relationships. Additionally, the Senior Product Manager / Technical Project Manager will contribute to internal process improvements, develop functional specifications, and ensure that project teams operate efficiently and effectively. C1 English proficiency is required for effective communication with clients and internal team.
Important Note: While this role does not include direct coding or engineering responsibilities, a firm understanding of technical concepts, particularly in the Shopify ecosystem, is required to effectively manage and communicate with development teams
TRAITS
- Strategic thinker with a visionary approach, able to see the bigger picture while managing the details
- Confident and assertive in decision-making, with the ability to lead high-stakes projects and guide teams through complex challenges
- Resilient and calm under pressure, capable of managing multiple priorities and tight deadlines without compromising quality
- Inspirational mentor and leader, fostering a culture of continuous improvement and excellence within the team
- Highly analytical with a data-driven mindset, using insights to inform decisions and optimize project outcomes
RESPONSIBILITIES
Project Leadership
- Independently manage and lead multiple complex projects from inception to completion, ensuring that they are delivered on time, within scope, and within budget
- Maintain a high level of billable time (80%) while overseeing project teams and ensuring efficient resource utilization
- Act as a proactive consultant, identifying opportunities for project savings, optimizing timelines, and managing changes to project scope
- Expertly manage project dependencies, critical paths, and workback plans, ensuring that risks are identified, documented, and mitigated
Client Relations
- Serve as a trusted advisor to clients, expertly handling challenging communications and maintaining strong, long-term relationships
- Identify and lead opportunities to expand client relationships, resulting in additional billable work
- Communicate complex requirements and project changes to clients with clarity and professionalism, ensuring alignment on goals and expectations
- Effectively navigate client challenges and maintain a positive client experience throughout the project lifecycle
Mentorship and Team Development
- Mentor and guide other product managers, providing expertise in project management best practices, tool utilization, and risk management
- Lead project retrospectives, identifying opportunities for improvement and suggesting process changes to enhance team performance
- Actively contribute to the creation of internal templates, documentation, and processes to streamline project management practices
Technical Expertise
- Demonstrate expert knowledge of Shopify, including content management, data migrations, and integrations with systems like PIM and ERP
- Utilize and coach others on Atlassian tools (Jira, Confluence), time planning tools (Productive), and other common project management software (Gdrive, Smartsheet, Front, Notion)
- Stay current with industry trends and best practices, applying this knowledge to improve project outcomes and client satisfaction
Note: While direct coding is not part of this role, a firm understanding of technical concepts is necessary to effectively communicate with development teams and ensure alignment on technical requirements
QUALIFICATIONS
- Bachelor’s degree in a relevant field or equivalent experience
- Extensive experience in product management, particularly in ecommerce or digital product environments
- Expert understanding of Shopify, including admin management, data migrations, and integrations
- Exceptional written and verbal communication skills in English, with the ability to manage challenging client interactions independently
- Self-directed and proactive, with the ability to work independently and lead projects with minimal oversight
- Receptive to feedback and committed to continuous improvement, both personally and within the team
- Reliable and reassuring partner in collaboration, with a strong focus on team success and client satisfaction
- C1 English proficiency required
Nice to have: Project Management certifications (e.g., PMP, Scrum Master) and/or previous agency experience
CREDENTIALS & EXPERIENCE
- Strong understanding of Liquid, Javascript, React, Tailwind CSS, GraphQL, REST, Git
- Experience working with JIRA/Confluence or other tickets management systems
- 2-3 years of experience working in eCommerce
- Strong organizational and problem-solving skills
- Proficient in writing software documentation
- Strong understanding of the lifecycle and methodologies of software development
- Ability to work well in a team environment
- Ability to clearly articulate complicated systems to other team members and generate buy-in
- Manages own work on a weekly basis
- Consistently delivers high-quality material on time
- Demonstrates above-average productivity
APPLY HERE: https://recruitcrm.io/apply/17298812791340051369OuN
ENFERMERA GRADUADA
Vacante: Enfermera Graduada
Descripción del puesto: Estamos en búsqueda de una Enfermera Graduada para atención médica en la región del Cibao, República Dominicana. Se trata de un empleo inmediato, presencial, con excelentes condiciones laborales. Ideal para profesionales comprometidos con la salud y el bienestar de los pacientes.
Responsabilidades:
- Proveer cuidados integrales a los pacientes, incluyendo la administración de tratamientos y medicamentos.
- Realizar evaluaciones clínicas y monitorear la evolución de los pacientes.
- Coordinar el trabajo del equipo de auxiliares de enfermería, asegurando el cumplimiento de las tareas asignadas.
- Mantener la documentación clínica actualizada y precisa.
- Colaborar con otros profesionales de la salud para la elaboración de planes de atención.
- Brindar orientación y educación a los pacientes y sus familias sobre el manejo de su salud.
- Asegurar el cumplimiento de las políticas de salud y seguridad.
Habilidades necesarias:
- Excelentes habilidades interpersonales y de comunicación.
- Capacidad para liderar equipos de trabajo y coordinar tareas.
- Alta atención al detalle y capacidad organizativa.
- Habilidad para tomar decisiones bajo presión y gestionar crisis.
- Vocación de servicio y orientación al paciente.
Requisitos:
- Título de Enfermería.
- Disponibilidad inmediata para trabajar de manera presencial en la región del Cibao, RD.
Ofrecemos:
- Remuneración adecuada.
- Prestaciones de ley.
- Ambiente de trabajo agradable y profesional.
- Horario laboral flexible que promueve el bienestar del personal.
AUXILIAR DE ENFERMERÍA
Vacante: Auxiliar de Enfermería
Descripción del puesto: Se solicita Auxiliar de Enfermería para atención médica en la región del Cibao, República Dominicana. El puesto es presencial con empleo inmediato, ideal para personas comprometidas con el cuidado y bienestar de los pacientes. Ofrecemos un entorno laboral agradable, y prestaciones de ley.
Responsabilidades:
- Asistir a los pacientes en sus necesidades básicas (higiene, alimentación y movilidad).
- Medir y registrar signos vitales (presión arterial, temperatura, entre otros).
- Colaborar en la administración de medicamentos bajo la supervisión de un profesional de la salud.
- Asegurar el orden y la limpieza en las áreas de trabajo y el equipo médico.
- Ayudar en la movilización de pacientes y proporcionarles apoyo emocional.
- Cumplir con las normativas de seguridad y salud en el trabajo.
- Facilitar la comunicación entre los pacientes y el equipo médico.
Habilidades necesarias:
- Capacidad de trabajo en equipo y bajo supervisión.
- Excelente comunicación y trato humanitario con los pacientes.
- Habilidad para trabajar bajo presión y resolver problemas con rapidez.
- Puntualidad, responsabilidad y actitud proactiva.
Requisitos:
- Certificación de Auxiliar de Enfermería.
- Disponibilidad inmediata para trabajar de manera presencial en la región del Cibao, RD.
Ofrecemos:
- Remuneración adecuada.
- Prestaciones de ley.
- Ambiente agradable y colaborativo.
- Buen horario laboral que promueve el equilibrio entre el trabajo y la vida personal.
INTAKE SPECIALIST
Step into a Meaningful Role as a Legal Intake Specialist!
Ready to take your sales career to new heights? At VirtualStaffingCareers.com, we’re looking for a detail-oriented and empathetic Legal Intake Specialist to be the welcoming first point of contact for our clients. Your role will be crucial in gathering key case information, preparing documents, and providing top-notch service from the very first interaction.
What You’ll Be Doing:
- Engage with potential clients via phone and email, creating a welcoming and professional first impression.
- Leverage your sales skills to generate leads, guide clients through the intake process, and convert inquiries into active cases.
- Conduct initial client assessments to determine eligibility and ensure the right cases are taken on.
- Organize and gather essential case documents to streamline the process for our legal team.
- Schedule and follow up on client appointments, ensuring timely communication and building rapport.
- Assist in drafting and filing legal documents, helping the team stay organized and efficient.
- Provide exceptional customer service, building trust and enhancing the company’s reputation through every interaction.
What We’re Looking For:
- Strong English communication skills (C1 level), both written and verbal.
- Bilingual fluency in both Spanish and English is essential.
- 2+ years of customer service experience, with a focus on listening, empathy, and problem-solving.
- Experience in sales or client-facing roles is a must! You should be comfortable driving results and converting leads into active cases.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Excellent attention to detail and the ability to manage multiple tasks at once.
- Comfortable working remotely with a reliable internet connection and a quiet, professional workspace.
- Prior experience in a legal setting is a bonus, but not required.
- Own a laptop or desktop (8GB RAM, Core i5 or above) and a stable internet connection (minimum 10 Mbps).
- Availability to work US business hours.
Why You’ll Love Working with Us:
AUXILIAR DE AUDITORÍA
Acerca del empleo
Somos una empresa dedicada al desarrollo de proyectos inmobiliarios, cuyo objetivo central es la promoción, construcción y venta de condominios verticales, comercio, oficinas y otras facilidades inmobiliarias, que destaquen por la calidad, innovación y rentabilidad en cada uno de ellos.
Actualmente nos encontramos en busca de un Auxiliar de Auditoria.
Objetivo del Puesto
Apoyar en la ejecución de auditorías internas y externas, recopilando y analizando información
contable, financiera y operativa para asegurar el cumplimiento de procedimientos y normativas
aplicables, así como contribuir a la mejora de procesos internos.
Responsabilidades
- Recopilar, organizar y analizar documentos y registros contables.
- Participar en la gestión de auditoría, verificando la exactitud y confiabilidad de la información.
- Acompañamiento a los auditores en las visitas a cliente interno, verificación de saldos y recopilación de evidencia.
- Identificar discrepancias y áreas de mejora en los procesos internos.
- Elaborar informes preliminares de auditoría y documentar hallazgos.
- Colaborar con el auditor a cargo en la revisión de controles internos.
- Verificar el cumplimiento de normativas fiscales y legales aplicables.
- Apoyo en la planificación de auditorías, coordinación de logística y gestión de archivos.
- Apoyar en auditorías especiales o revisiones específicas.
Requisitos
- Bachiller en Contabilidad o Banca y Finanzas.
- Tres años de experiencia en puestos similares.
- Conocimientos sólidos de Excel.
- Conocimiento de normativa y regulaciones financieras.
- Vehículo propio(indispensable).
- Disponibilidad de traslado a diferentes proyectos.
- Disponibilidad para laborar de manera presencial en Escazú.
Contacto: gincera@grc.cr
Aplica Aquí: https://www.linkedin.com/jobs/view/4117949576/
ANALISTA FINANCIERO
Acerca del empleo
Somos una empresa dedicada al desarrollo de proyectos inmobiliarios, cuyo objetivo central es la promoción, construcción y venta de condominios verticales, comercio, oficinas y otras facilidades inmobiliarias, que destaquen por la calidad, innovación y rentabilidad en cada uno de ellos.
Buscamos un Analista Financiero para unirse a nuestro equipo. El candidato ideal será responsable de realizar análisis financieros detallados, proporcionando información estratégica que apoye la toma de decisiones. Esta posición es clave para garantizar la salud financiera de la organización y contribuir al crecimiento sostenible del negocio.
Responsabilidades:
- Supervisar las Operaciones financieras de la organización
- Elaborar presupuestos, pronósticos e informes financieros
- Desarrollar estrategias para mejorar la rentabilidad, gestionar el flujo de efectivo para reducir costos.
- Gestionar el análisis financiero y sus riegos.
- Implementar estrategias para maximizar recursos, brindar asesoramiento financiero a la Gerencia y personal clave dentro de la organización.
- Asegurar el cumplimiento de las normativas contables y financieras.
Requisitos:
- Profesional en Finanzas, Contabilidad, Economía o carrera afín.
- Experiencia previa como Analista Financiero o en un rol similar.
- Conocimiento sólido de análisis financiero, contabilidad y elaboración de presupuestos.
- Dominio de herramientas financieras.
- Excelentes habilidades analíticas y atención al detalle.
- Capacidad para trabajar de manera autónoma y en equipo.
- Habilidades de comunicación efectiva para presentar informes complejos de manera clara.
- Disponibilidad para laborar de manera presencial en la zona se Escazú.
Contacto: gincera@grc.cr
Aplica Aquí: https://www.linkedin.com/jobs/view/4118718048/
ASESOR DE VENTAS
Acerca del empleo
Somos una empresa dedicada al desarrollo de proyectos inmobiliarios, cuyo objetivo central es la promoción, construcción y venta de condominios verticales, comercio, oficinas y otras facilidades inmobiliarias, que destaquen por la calidad, innovación y rentabilidad en cada uno de ellos.
El rol requiere asesorar a los clientes potenciales en el proceso de compra de los proyectos inmobiliarios de la compañía, con un excelente cierre de ventas para asegurar el cumplimiento de las metas mensuales.
Requisitos:
- Bachillerato universitario en administración de empresa o carreras afín.
- Mínimo 2 años de experiencia en ventas en el sector inmobiliario.
- Manejo avanzado del idioma inglés (C1).
- Disponibilidad para desplazarse a diferentes zonas del país.
- Vehículo propio indispensable.
- Disponibilidad de horario para fines de semana.
Competencias y destrezas:
- Habilidades de persuasión.
- Capacidad de negociación.
- Habilidades en cierre de ventas.
- Enfoque en resultados.
Contacto: gincera@grc.cr
Aplica Aquí: https://www.linkedin.com/jobs/view/4120252103/
JUNIOR OPERATIONS SPECIALIST
CUSTOMER SUPPORT
Location: Remote (Work from home), Weekends OFF!
Applicants from other Latam countries are welcome to apply.
Only resumes in English will be accepted.**
About Us:
Learning Genie is a fast-growing SaaS EdTech company based in California. We develop leading AI-powered curriculum and assessment tools that revolutionize the teaching and learning experience in K-12 classrooms. Our innovative tools have already supported over 1 million students and 30,000+ classrooms.
At Learning Genie, we're building a dynamic and innovative team that thrives on creative thinking, mutual support, and a dedication to excellence. We offer cross-department learning opportunities and open paths to leadership roles for high-performing individuals.
If you're passionate about education and seeking a career with fast growth potential, join us in shaping the future! Learn more about us at https://www.learning-genie.com.
As a Technical Support / Account Manager /Customer Success at Learning Genie Inc, you'll play a crucial role in providing high-level technical assistance on our SaaS software users. Your responsibilities will extend beyond conventional support, involving collaboration with our customers to enhance their experience and address complex challenges. This position is designed for individuals with a proven track record, aiming for career progression into supervisory roles and contributing to solving intricate problems.
Roles & Responsibilities:
- Master our product to deliver comprehensive onboarding/training.
- Manage inbound and outbound calls with a focus on maintaining a customer satisfaction rating of 9.0 or higher.
- Identify and escalate priority issues according to customer specifications.
- Provide client support via email and phone, offering troubleshooting and solutions.
- Guide users with simple, step-by-step instructions.
- Document technical issues and solutions to provide valuable feedback to developers for product enhancement.
- Collaborate across departments for effective travel coordination and scheduling.
Who You Are:
- Previous Technical Support Experience (2+ years required).
- SaaS product support experience is a PLUS.
- Excellent oral and written communication skills in English.
- Strong analytical and problem-solving abilities.
- Adaptable to change and receptive to feedback.
- Prior experience in a Software Service Company is a plus.
Career Path:
This role is a stepping stone to an Educator Success/Account Manager position within 4-6 months for individuals who consistently demonstrate excellent results.
What do we offer?
- Weekends off.
- 40-hour working week (US time zone: 8 am - 4:30 Pacific Standard time; with 30-minute lunch)
- Salary range between $1600 to $1900 based on experience
- Monthly Bonus for high customer satisfaction scores. (up to $100)
- Special project bonus (up to $250 per quarter).
- Quick path to account managers/customer success trainers (6-12 months)
- Hiring Bonus
CUSTOMER SERVICE AGENT (BILINGUAL IN SPANISH AND ENGLISH)
Kafene is a leading point-of-sale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. By enabling our retail partners to offer flexible lease-to-own (LTO) purchase options for prime and non-prime consumers, Kafene helps merchants grow their customer base and meet the increasing demand for furniture, appliances, electronics, tires, and other durable goods. Utilizing over 20,000 data inputs alongside cutting-edge AI and machine learning technologies, our platform creates a best-in-class experience for both merchants and customers. With over $300 million in sales since inception, we are rapidly growing and looking to expand our team.
We take pride in fostering a dynamic workplace culture that values collaboration, innovation, and mutual support. Our team of 150 is spread across our NYC headquarters, a Wilmington office, and fully remote staff nationwide. Last year, we were recognized as one of Built In's Startups to Watch and Forbes' Best Startup Employers .
We are seeking a dedicated Remote Customer Service Agent to assist our business by providing excellent Kafene quality service standards and maintaining high customer satisfaction. The Customer Service Agent will provide services to customers to help resolve requests and issues during the leasing process. The role requires the ability to be adaptable, to remain calm when customers are frustrated, and to have experience working within multiple systems at once with an attention to detail.
What you'll do:
- Communicates with Kafene customers via telephone, and attracts potential customers by answering product and service questions. Manages customer queries, troubleshoots customer issues, processes payments and modifications, prepares correspondence, escalates complaints across several communication channels, and fulfills customer needs to ensure customer satisfaction.
- Maintains customer accounts by verifying and recording account information. Includes updating communication logs and dispositions for all account interactions.
- Manages large amounts of incoming calls. Places outbound calls as necessary for customer account follow-up. Meets personal/team targets and call handling quotas. Includes but not limited to contributing to the team effort by accomplishing related results as needed.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
- Builds sustainable relationships of trust through open and interactive communication. Provides feedback to management through a designated channel to recommend potential products or services, by collecting customer information and analyzing customer needs.
- Follows all Kafene procedures, guidelines, and policies, including implementing any changes when applicable. Provides accurate, valid, and complete information by using the right methods/tools; includes but is not limited to reading from scripts or utilizing templates when applicable.
Who you are:
- You are comfortable working in a remote environment with reliable internet access.
- You have proven customer support experience, ideally in the rent/lease-to-own industry.
- You exhibit strong phone contact-handling skills and active listening.
- You possess excellent communication and presentation skills; being bilingual is a plus.
- You demonstrate the ability to multitask, prioritize, and manage time effectively.
- You hold a high school diploma or equivalent; a college degree is preferred.
Compensation and Benefits:
- Compensation: Base pay varies based on experience.
- Healthcare Stipend: We prioritize your well-being by covering medical, dental, and vision insurance costs.
- Paid Time Off: We value work-life balance, which is why we offer flexible paid time off starting from your first day of employment.
Kafene is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to jobs@kafene.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
APPLY HERE: https://jobs.lever.co/kafene/58608e7f-0184-4cb6-9dc1-c7fa5c75626f/apply?source=LinkedIn
ESPECIALISTA EN SERVICIO AL CLIENTE
Acerca de Nosotros
En SimplePractice, nuestro equipo está dedicado a mejorar la industria de la salud y el bienestar mediante la creación de un conjunto de soluciones innovadoras para profesionales de la salud mental y conductual, y sus clientes. Nuestra plataforma apoya a los profesionales en los Estados Unidos de América en su camino clínico hacia la obtención de licencias, les ayuda a gestionar su práctica privada una vez que ya están operando, y permite que nuevos clientes descubran e interactúen con ellos. Adoptamos un enfoque centrado en el profesional en todo lo que hacemos, lo cual permite que nuestros usuarios dediquen más tiempo a sus clientes mientras inician, hacen crecer y mantienen una práctica privada exitosa.
El Rol
Estamos buscando un/a Especialista en Servicio Al Cliente amigable y con muchas ganas de aprender para unirse a nuestro equipo.
Nuestros clientes son nuestra prioridad, y apoyar su éxito es lo más importante para nosotros. Por eso, nos esforzamos por ofrecer un soporte inigualable y alentamos a nuestros clientes a que siempre nos informen sobre cómo podemos mejorar nuestra plataforma.
En este rol, utilizarás tu pasión por la colaboración y la tecnología para ofrecer a nuestros clientes una experiencia de clase mundial. Actuarás como el primer punto de contacto, atendiendo llamadas telefónicas entrantes, y asistiendo a los clientes por chat y correo electrónico. Este puesto te brindará la oportunidad de apoyar y proporcionar un valor tangible a nuestra comunidad en crecimiento.
Este es un puesto a tiempo completo, por horas, con posibilidad de horas extras durante las temporadas pico. Buscamos personas que también puedan ofrecer disponibilidad fuera del horario comercial tradicional, incluyendo fines de semana y horas nocturnas, para ayudarnos a cumplir con nuestros objetivos a lo largo de toda la semana.
Responsabilidades
- Atender las consultas entrantes de los clientes sobre las características de nuestra plataforma.
- Responder todos los correos electrónicos de soporte entrantes en un plazo de 60 minutos o menos, buscando siempre tiempos de respuesta más rápidos.
- Redirigir los correos electrónicos de soporte entrantes a miembros especializados del equipo de Servicio Al Cliente según sea necesario.
- Asistencia a clientes en chats de soporte durante nuestro horario estándar de atención.
- Programar llamadas telefónicas y sesiones de videoconferencia con los clientes según sea necesario.
- Investigar y resolver preguntas complejas de los clientes.
- Identificar patrones en los correos electrónicos y chats de soporte entrantes, y estar atento a posibles problemas tecnológicos que puedan surgir.
- Escalar los problemas técnicos a nuestros Especialistas en Soporte Técnico.
- Contribuir a nuestros objetivos de tasa de conversión mediante llamadas de inducción en vivo con clientes durante el periodo de prueba gratuita de la plataforma.
- Mantener la alineación con el equipo de Servicio al Cliente y otros grupos internos.
- Identificar y reportar vacíos de conocimiento y trabajar para agregarlos a nuestro centro de aprendizaje.
- Colaborar con otros equipos de SimplePractice para gestionar consultas de clientes cuando se requiera colaboración interdepartamental.
Habilidades y Experiencia Deseadas
- Dominio del ingles
- 1-2 años de experiencia en soporte o atención al cliente en un rol de servicio, trabajando con una base de clientes diversa y profesional.
- Tienes un título universitario de una institución acreditada.
- Capacidad de autogestión para alcanzar metas definidas y priorizar entre múltiples tareas diferentes.
- Sentido de urgencia para completar el trabajo de manera eficiente y precisa.
- Cómodo/a con la ambigüedad para determinar la mejor solución para nuestros clientes.
- Cómodo/a gestionando y resolviendo problemas con múltiples programas, aplicaciones y herramientas informáticas (por ejemplo, Slack, Asana, Zendesk, Google Workspace).
Aptitudes Preferidas
- Eres altamente empático/a, paciente y realmente disfrutas ayudar a las personas.
- Excelentes habilidades de comunicación escrita y verbal, con un enfoque en un tono casual, amigable y conversacional.
- Puedes organizarte en un entorno multitarea y ajustar prioridades según sea necesario con mínima supervisión.
Rango de Compensación Mensual
DOP $38,700 - $60,100 por mes
APLICA AQUÍ: https://www.simplepractice.com/careers-list/?gh_jid=5381259004
CUSTOMER SUPPORT AGENT | MULTICHANNEL
Who are we?
Pronounced "You and I", UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales.
Please note that only candidates based in Central/South America will be considered for this position.
Working Hours: 40h/week. Monday-Friday with one working weekend every 4 weeks. 9am-6pm EST.
Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.
Responsibilities
- Answer a variety of customer queries via different channels, including live chat, e-mail, and phone.
- Reach sales & retention targets to ensure the customer experience is maximized.
- Educate our growing customer base in the use of our tools and the technology that backs it up.
- Become an expert in every aspect of our products & be a true advocate for our customers.
- Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency
- Investigate technical issues and provide ideas for fixes.
Job Requirements
- 2+ years in a Customer Service role responding to large volumes of emails and chats.
- Fluency in English is a must. Candidates should exhibit advanced proficiency in both verbal and written communication, with the ability to express ideas clearly and confidently.
- Experience in ticketing and/or live chat software is a must (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.)
- Experience working remotely is an advantage
- Strong communication skills, some of our team members are located in other offices.
- Genuine desire to create the best customer journey possible.
- Able to explain complex concepts in easy-to-understand language.
APPLY HERE: https://app.dover.com/apply/ueni-ltd/fd11d124-7699-4db4-8011-007ce8030f0e?rs=42706078
CUSTOMER SERVICE REPRESENTATIVE
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From world-class benefits and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.
As the face of our customers, here’s what you will do:
Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.
What are your responsibilities:
- Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
- Preparing tickets, determining fares and routing to assure passenger's travel needs are met
- Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
- Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
- Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Qualifications
Minimum Qualifications:
- High school graduate or equivalent certificate
- Minimum of 18 years old
- Excellent interpersonal skills with proficiency in English and Spanish
- Comfortable working with computers, mobile devices, and new technologies
- Physical ability to stand and walk for entire shift, as well lift and handle baggage
- Ability to travel to other countries for training purposes
- Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday
- Legally authorized to work in Dominican Republic without sponsorship
- Ability to meet the Company attendance standards and uniform and appearance standards
- Ability to obtain a valid US Visa
Preferred Qualifications:
- Previous airline, travel, or hospitality work experience
- Bachelor’s degree
- Hold a valid passport and US Visa
AGENTE DE SEGUROS
ESTAMOS EN BUSCA DE AGENTES DE SEGUROS INDEPENDIENTES.
Beneficios:
- Excelente esquema de comisiones de los más altos del mercado.
- Bonos.
- Viajes.
- Capacitación Constante.
- Oportunidad de Crecimiento en una Empresa Líder en el Mercado.
Requisitos:
- Experiencia mínima 3 años en ventas.
- Carrera Afín.
- Vehículo propio.
- Capacidad de crear y prospectar su propia cartera de clientes.
- Disponibilidad inmediata.
- Disciplina.
- Proactiv@.
Interesados enviar currículum al correo electrónico: aarias@paligagent.com
FORMA PARTE DE UN EXCELENTE EQUIPO GANADOR!!
FREELANCE REMOTE VACATION RESERVATIONS ADVISOR
Are you looking for the perfect opportunity to start a business? Join us and start as a Certified Independent Travel Agent and be part of our ever-growing team of remote specialists.
As a Remote Independent Travel Agent, you will be responsible for advising your own clients on destinations, organizing personalized itineraries and managing reservations to meet their travel needs. Your main goal will be to provide exceptional customer service while generating income through the sale of tour packages, flights, accommodations and other travel-related activities. You will have direct access to training, certifications, access to suppliers such as: Disney, Universal, Xcaret, Barceló, Royal Caribbean, Princess, etc...
Responsibilities:
- Advise clients on tourist destinations, activities and travel options according to their preferences and budget
- Create customized itineraries that include transportation, accommodations, activities and other services
- Book flights, hotels, car rentals and tourist activities using reservation systems and online platforms
- Coordinate with tourism service providers to ensure a smooth experience for clients
- Manage payments and billing related to travel reservations
- Stay up to date on trends and developments in the travel industry
- Build strong relationships with customers to foster loyalty and generate referrals
Requirements:
- Previous experience in the travel industry is a PLUS
- Solid knowledge of popular tourist destinations, transportation options and accommodations is a PLUS
- Exceptional communication and customer service skills
- Ability to work independently and self-manage your time effectively
- Excellent organizational skills and attention to detail
- Familiarity with reservation systems and online tools used in the travel industry is a PLUS
- Proactive attitude and oriented towards own goals
- Flexibility to adapt to changing customer and market needs
- Basic English - Intermediate is a PLUS
Benefits:
- Schedule flexibility and the opportunity to work from anywhere
- Unlimited earning potential based on sales commissions
- Travel discounts and additional industry-related benefits
- Opportunity for professional growth and skill development in a dynamic environment
- Access to custom credentials such as CLIA or IATA (Subject to qualification)
Check more information here: https://wa.link/yku9zr