Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. GSP Services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.

The Role

We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.

You Will Be Responsible For

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
  
  

Ideal Profile

• Analytical and critical thinking
• Strong oral and written communication abilities.
• Advanced English Level
• Teamwork oriented
• Strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Strong computer navigation skills and PC Knowledge
• Quiet and distraction-free environment to work
• Problem-solving
• Possess self-motivation to achieve and exceed goals
• Immediate availability preferred.
  
  

What's on Offer?

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Flexible working options

APPLY HERE: https://www.linkedin.com/jobs/view/4040606107/?alternateChannel=search&refId=f6zGGYWC%2BBedssHr2neEAw%3D%3D&trackingId=CDqaFM8bBVaFBgd%2FTY6qvw%3D%3DV 

The Company

Telecom Networks is a Multilingual Contact Center and our ongoing pursuit for excellence in services is grounded in our human resources. Our mission is to provide first level Contact Center services by complying with the highest international quality standards and providing customized and flexible solutions according to the needs and objectives of each company we work with.

THE POSITION

We are looking for skilled Back Office Representative who will be responsible for indexing information into the digital systems. The company will rely on you for having accurate and updated data that are accessible through a digital database.

Our Back Office Representative are the relevant support for the campaign, who needs to be computer-savvy and have a keen eye for details and understanding data confidentiality principles is compulsory.

Requirements

• Advance English communication and written skills (mandatory.)
• 1+ year' experience in Call Center (mandatory.)
• Experienced with tools as MS Office Word, Excel, and PDF.
• Computer saavy.
• High school degree or equivalent.
  
  

OUR OFFER

• Interesting salary + performance bonus.
• Onsite position
• Long-term service!
• M-F shift availability.
• Goals and training to get them.
• A multicultural team to work with.
• Professional growth.
• Excellent organizational environment.
• Challenge your abilities.

APPLY HERE: https://telecomnetworks.breezy.hr/p/1adde5b43382-back-office-el-salvador 

Operations Coordinator

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

Role Summary:

Acquia is looking for Operations Coordinators to join our global Operations team and help provide exceptional service to our growing customer base, which includes enterprise-level organizations and government agencies. You will join a dedicated team of Operations and Database professionals working with customers all over the globe to help our customers be successful. As part of that team, you will work directly with our Customer Support and Account Management teams to triage and resolve technical and non-technical issues critical to maintaining satisfied and loyal customers. You will also assist in scheduling infrastructure change events as part of a customer’s lifecycle. The role requires developing a thorough knowledge of Acquia’s products and processes. It requires working closely within and across teams to change and develop service processes as business needs evolve.

Job Responsibilities:

• Help create communications for a broad customer base consisting of non-profit organizations, educational institutions, governmental bodies, and Fortune 500 companies around the world.
• Use advanced problem-solving to resolve complex technical and administrative challenges in real time across a number of technical domains and a global teams that span multiple time zones.
• Collaborate across the Operations organization and other internal teams to provide the best possible outcomes to meet client need.
• Create systems for auditing, maintain documentation, and work cross-functionally to improve work throughput and transparency across Acquia as a whole.
• Coordinate, validate and schedule internal and external work requests across a global engineering team.
• Create project management plans and reports for tracking large and small scale platform modernization and customer-driven changes
• Identify process and tool improvements and work with cross-functional teams for implementation.
• Track and estimate workload for Operations team to assist in shift planning and address coverage needs.

Job Requirements:

• Bachelor's degree preferred
• Prior experience with ticketing systems such as Zendesk or Jira
• High attention to detail
• Passion for the web, open-source, and for helping others
• Strong written and verbal communications skills
• Evidence of a curious mind

Bonus Points:

• Understanding of AWS Cloud and its various services
• Understanding of the LAMP stack
• Collaborative working style, flexible, proactive, takes initiative, friendly and approachable, efficient, inquisitive, resourceful.
• Good sense of humor

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

APPLY HERE: https://boards.greenhouse.io/acquia/jobs/6514686 

Wyndly is making specialty healthcare convenient and affordable, starting with allergy care. From a patient’s initial consultation to their final treatment delivery, we want the Wyndly experience to be a breath of fresh air for allergy sufferers – truly effective allergy relief, simply and efficiently delivered. We’ve already done this for thousands of patients, and we plan to do it for millions.

The Role

We’re looking for an ambitious organic & social media manager who is ready to jump in and own our earned channels and grow the business. We’ve grown a following across TikTok, Instagram, and YouTube. In parallel, we have a successful blog that ranks for many keywords. The foundation is laid and we’re ready for someone to level up these channels.

We already get 1M/views per month across our videos and website. We want to triple this by the end of the year.

• https://www.tiktok.com/@wyndlyteam/video/7206334376681082158
• https://www.youtube.com/playlist?list=PLMWppbJsud-731ySQDEeHq8M1KqHXB_8J
• https://www.parse.ly/resource/wyndly-increase-organic-search-traffic/
  
  

We’re a high growth team doubling revenue over the next year. We know that every hire will change our business so as you grow our social media and content channels you’ll work with our Head of Marketing and cofounders to define how Wyndly evolves. This role can look very different in a year. \ \ Our immediate goals are to get social media and our blog driving new visits to our website. But as this program grows, this role can lean into partnerships, content marketing, copywriting, or video. If we do our jobs well, you’ll have a hand in hiring our marketing team to take on the channels you helped launch.

Core Responsibilities

• Manage social media across TikTok, IG, YouTube creating a consistent posting cadence that aligns with brand and marketing strategy to drive revenue.
• Build organic channels. As social media grows, you’ll explore new business areas for organic growth.
• Collaborate with content operations and SEO to align with your channel needs.
• This isn’t so much a writing role as a management and operational area.
• Bonus points if you like to write high-quality content.
• Help define brand visual guidelines across our organic properties.
• Listen to the customer. Help create feedback loops between them and the team.

What Your Work Will Look Like

• Grow your management chops working with video editors, SEO consultants, and designers.
• Build a company: Define organizational processes that help Wyndly scale
• Build your domain, hand it off, and grow. You’re an early member at a fast growing startup. You’ll own many channels until they’re successful enough to hire someone for them. You’ll be able to create your job as Wyndly grows.
• Report to the Head of Marketing and work closely with our cofounders
  
  

Who You Are

• You have a bias for action and care about delivering results and meeting deadlines.
• You're a creative force who lives and breathes social video, with deep familiarity with short-form content creation and in-app tools across TikTok, Instagram Reels, and YouTube Shorts.
• You’re comfortable with any role in the production process, with the ability to work in high-level content strategy and hands-on production tasks with extreme attention to detail
• You thrive in the fast-paced world of social media, expertly balancing planned content calendars with real-time engagement and trending moment opportunities. Your finger is constantly on the pulse of what's next in social video trends.
• You're deeply data-driven, using platform analytics to optimize content performance and identify growth opportunities.
• You have experience collaborating with other creators, understanding how to build authentic partnerships that align with brand values while driving engagement.
• You're passionate about emerging social media technologies and AI tools (like Runway, Descript) that can enhance content creation and community management workflows.
  
  

Why You’ll Love Wyndly

• Get on the ground floor of a startup that’s growing and making money. We’re a small team building a big business. If you want to learn about growing a business and figure out where you want your career to go, this is a great place to do it. Startups roles change frequently and we’d love for you to evolve with us.
• Remote-first and async-first. We’re remote-first company and video-forward. Work from any time zone in the US and flex hours. We try to be online from 11am to 4pm, but outside of this, if you’re getting your job done, we’re happy.
• We move fast, build systems, and work with empathy. We care about our patients and we care about our people. We know at work there’s nothing more fulfilling at work than setting and then achieving ambitious goals. Our founders are committed to making that possible by committing the whole company to moving fast, building systems to scale, and treating everyone with kindness and respect.
• Help people live without allergies. We’re here to help people and provide access. We’re not a software tool. We’re a healthcare company that wants to bring better medical care to more people. We operate like a startup, market like a consumer brand but core to everything we do is a deep sense of responsibility to our patients.
  
  

How To Apply

Apply at https://app.dover.com/apply/Wyndly/008f0389-988d-4b63-87c1-026b7b20c6fa/?rs=76643084 or quick apply here.

Application Process

• Indicate your interest with this form
• A 15 minute async interview
• A 30min call with the hiring manager
• A compensated work assignment of 3 hours
• 1 hour project review and 1 hour founder interview
• Offer

APPLY HERE: https://www.ycombinator.com/companies/wyndly/jobs/Wj9faLt-organic-social-media-manager?utm_source=syn_li 

Requisition ID: 214187

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

Customer Care Advisor - Contact Center

Horarios Disponibles

Lun-Vie 9:00 am-6:00pm | Sabados intercalados 8:00 am-5:00pm

Lun-Vie 10:00 am-7:00pm | Sabados intercalados 10:00 am-7:00pm

Lun-Vie 10:00 am-7:00pm | Domingos intercalados 10:00 am-7:00pm

Lun-Vie 1:00 pm-10:00pm | Sabados intercalados 3:00 pm-12:00am

Lun-Vie 1:00 pm-10:00pm | Domingos intercalados 3:00 pm-12:00am

Lun-Vie 3:00 pm-12:00am | Sabados intercalados 3:00 pm-12:00am

Lun-Vie 3:00 pm-12:00am | Domingos intercalados 3:00 pm-12:00am

Propósito

Contribuye al éxito general del Banco de Canadá operando a nivel global, garantizando que los objetivos, planes e iniciativas individuales específicas se lleven a cabo o se cumplan en apoyo a las estrategias y objetivos de negocios del equipo.

El Agente de Servicio al Cliente ofrece un servicio de calidad a los clientes internos y externos mediante la entrega de una resolución rápida, precisa y profesional a consultas por teléfono, en línea y por escrito a través del uso efectivo del Modelo de Experiencia del Cliente. La Resolución incluye la culminación precisa de todas las actividades y operaciones requeridas. El Agente de Servicio al Cliente es responsable de la profundización de la relación con el cliente mediante la identificación y discusión de la correspondencia adecuada entre las necesidades de los clientes y los productos y servicios disponibles. El titular será medido por los objetivos establecidos.

Prácticas de Ventas

Proseguir activamente las operaciones eficaces y eficientes de sus áreas respectivas, asegurándose de que los mecanismos de control diario del negocio sean suficientes, se asimilen y sean eficaces para cumplir las obligaciones con respecto al riesgo operacional, el riesgo de cumplimiento normativo, el riesgo de lavado de dinero y financiamiento del terrorismo y el riesgo de conducta, por ejemplo, pero sin limitarse a las responsabilidades comprendidas en el Marco de Gestión de Riesgo Operacional, el Marco de Gestión de Riesgo de Cumplimiento Normativo, el Manual Global de Prevención del Lavado de Dinero y el Financiamiento del Terrorismo y las Pautas para la Conducta en los Negocios.

Responsabilidades

• Actuar como portavoz de la cultura enfocada en el cliente con miras a intensificar las relaciones con la clientela y aprovechar las relaciones, los sistemas y los conocimientos del Banco en general.
• Comprender cómo debe considerarse el apetito por el riesgo y la cultura de riesgo del Banco en las actividades y decisiones diarias.
• Realiza operaciones eficaces y eficientes en sus áreas respectivas de acuerdo con los valores de Scotiabank, su Código de Conducta y los Principios Globales de Ventas, garantizando a la vez la idoneidad, el cumplimiento y la eficacia de los controles de negocios diarios a fin de cumplir con las obligaciones respecto al riesgo operacional, el riesgo de incumplimiento regulatorio, el riesgo de lavado de dinero y de financiamiento al terrorismo y el riesgo de conducta.
• Promover un entorno de alto desempeño y contribuir a un entorno laboral inclusivo.
• Asumir toda la responsabilidad de proporcionar a los clientes una experiencia profesional, cortés y positiva sobre una base constante mediante el descubrimiento de las necesidades, proporcionando, información y soluciones precisas bien informado y cumplimiento de los compromisos:
• Desarrollar y mantener una base de conocimientos y comprensión detallada de los productos y servicios asignados;
• Asistir con precisión los problemas del cliente dentro de los límites de autoridad aprobados o refiriendo al cliente a la fuente apropiada como se describe en las Normas y Procedimientos de resolución de quejas del Banco;
• Proporcionar a los clientes tanto internos como externos información de la cuenta mediante el acceso a los registros y sistemas en línea del Banco. Preparar y procesar correcciones y ajustes a los planes de los clientes dentro de los límites de las transacciones autorizadas;
• Asegurar que se tomen medidas para responder a las consultas telefónicas y la correspondencia con prontitud y eficacia
• Reconocer y actuar sobre las oportunidades de negocio para la retención y el refuerzo de la relación del cliente con el Banco a través de la aplicación del modelo de la experiencia del cliente;
• Proporcionar a los clientes un desglose del historial de la cuenta examinando archivos y recuperando información de diferentes sistemas.
• Proporcionar a los clientes excelentes niveles de servicio dentro de los parámetros del entorno de Contact Center por medio de la gestión eficaz de la carga de trabajo y mantenerse disponible de forma activa para recibir solicitudes de los clientes:
• Documentar y controlar todos los seguimientos o escalaciones requeridos exhaustiva y eficazmente;
• Mantener archivos pendientes y tomar las medidas adecuadas para resolver los archivos de las áreas de responsabilidad que incluye la revisión periódica y el recuento de los temas pendientes;
• Participar activamente en el mantenimiento de las listas de espera a través de respuestas en llamadas escaladas y de remisión.
• Servir de enlace con distintas instancias (es decir, sucursales, proveedores de servicios de terceros, etc.) según sea necesario para satisfacer plenamente los problemas del cliente en el momento oportuno; y
• Realización de las modificaciones autorizadas de las cuentas de clientes, evitando las pérdidas del Banco y asegurando que se adhiere a la legislación pertinente.
• Construir y fortalecer relaciones con los clientes mediante la maximización de oportunidades para promover los productos y servicios bancarios y contribuir a la consecución de los objetivos financieros:
• La satisfacción de las necesidades del cliente a través del uso del modelo de la experiencia del cliente y mediante el aprovechamiento de los conocimientos de los servicios y productos del Banco;
• Reconocer las oportunidades de referencia de calidad; y
• Actuar sobre las oportunidades de desarrollo de negocios mejorando ventas, venta cruzada, resolución de objeciones, presentación de soluciones eficientes, y haciendo seguimiento;
• Mantener una estricta adherencia a las directrices de conducta y procedimientos de seguridad del Banco con respecto a las autoridades y responsabilidades asignadas; informar de cualquier incidencia inusual o actividad fraudulenta a un supervisor con prontitud; lograr y mantener estándares de nivel de servicio requerido:
• Operar con una eficiencia óptima del Centro, asegurando que se alcanzan las metas de productividad;
• Minimizar los riesgos y las pérdidas mediante la adhesión a las políticas, procedimientos y controles clave de Scotiabank;
• La adhesión a todas las políticas de la empresa/área, procedimientos y requisitos de auditoría;
• Establecimiento de prioridades y procesamiento de solicitudes de los clientes (es decir, consultas, transacciones, el trabajo de casos) de una manera oportuna y eficiente
• Adherirse estrictamente a los horarios, garantizando así un servicio al cliente y tiempo de respuesta ágiles.
• Participar activamente en las actividades / iniciativas del equipo y asumir la responsabilidad de auto-aprendizaje y desarrollo. Participar activamente y contribuir a los objetivos generales del equipo:
• Aprender y adoptar nuevos procedimientos, tecnologías y procesos;
• Participar y apoyar las iniciativas de cambio para el equipo y el Centro;
• Contribuir a la moral efectiva del equipo y las relaciones de los empleados a través de una interacción positiva con los miembros del equipo y participar en el programa Applause;
• Apropiarse de su plan de desarrollo personal, que trabaja con el Supervisor en la identificación de habilidades, comportamientos y competencias necesarias para alcanzar los objetivos.
  
  

Dar soporte a los proyectos que le sean asignados y en general disposición para las funciones inherentes al cargo.

Educación, experiencia

• Previa experiencia en Contact centers es deseable.
• Profesional en Administración, Negocios o disciplinas relacionadas es preferido.
• Debe ser completamente bilingüe en español e inglés - tanto oral como escrito.
• Debe ser una persona con mentalidad de trabajo en equipo sólido.
• Fuerte enfoque en servicio al cliente con una actitud positiva y "sí se puede"
• Excelentes habilidades interpersonales, especialmente demostrando empatía a los clientes en las interacciones.
• Capacidad de mantener la calma bajo presión.
  
  

Location(s): Dominican Republic : Santo Domingo : Santo Domingo East

APLICA AQUÍ: https://jobs.scotiabank.com/job/Santo-Domingo-East-Customer-Care-Advisor-01/588188117/?feedId=354060&utm_source=LinkedInJobPostings&utm_campaign=ScotiaBank_Linkedin 

Role: Curricular Specialist

Location: LATAM

Job type: Full time, Contractor, Remote

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023) – recognition of the respect, trust and appreciation that drive our culture every day.

The role

The Curricular Specialist will play a crucial role in supporting the research and design phases for a portfolio of projects within the QS department. This position involves collaborating closely with senior leaders, cross-functional teams, and subject matter experts to ensure comprehensive analysis that informs the development of precise project requirements and product roadmaps.

As a Curricular Specialist, you will be integral to the curricular research phase of new content development, ensuring that instructional design decisions are based on thorough, high-quality analysis. Your responsibilities will include evaluating labor market analytics, understanding educational goals from our partners, and assisting in developing instructional strategies. This work will guide the creation of new programs, revisions to existing ones, and the development of new educational

In this role, you will:

• Support Curricular Analysis and Research: Collaborate with data taxonomers, annotators, machine learning experts, and university partners to analyze curricula and launch new educational programs. Utilize your expertise in instructional design to identify and address key research questions that guide content development. Your contributions will help ensure alignment between college syllabi and industry demand, facilitate the creation of stackable credentials, meet higher education standards, and enhance the career relevance of educational products.
• Evaluate Educational Content: Assess the scope, standards, and other relevant criteria of higher education content. This includes analyzing potential trade-offs in course content concerning objectives like alignment with academic and career relevance.
• Synthesize Research Findings: Compile curricular research findings into detailed reports and summaries, providing clear options for curriculum development. Emphasize how these choices affect student engagement, learning outcomes, and industry alignment.
• Develop Informative Reports: Create reports to guide the development of prototypes for new educational content or instructional resources. Offer research-based insights that inform the instructional design strategies of universities
• Collaborate with Key Stakeholders: Work closely with senior leaders, instructional designers, and subject matter experts to ensure that research findings are effectively communicated and seamlessly integrated into the design and development process.
• Engage and Support Stakeholders: Assist in identifying and engaging stakeholders, including educators, policymakers, and administrators. Gather insights to ensure that your analysis is relevant and actionable across diverse educational contexts
• Assess Operational Viability: Collaborate with the QSEM department to evaluate the operational feasibility of proposed curriculum options. This involves analyzing market size, reach, and client operational implications of new content development.

Who are we looking for?

We seek an analytical thinker with a genuine passion for delving into curricular research and exploring new educational frontiers. You thrive on the challenge of navigating complex data, making connections that others might overlook, and using these insights to inform superior curriculum design. While detail-oriented, you also understand the broader implications of your work, making you an invaluable team resource. Your curiosity drives you to push beyond conventional boundaries, continually expanding the scope and quality of your research.

You are comfortable addressing clients in both English and Spanish and can translate your findings into actionable insights that guide instructional design decisions. Your ability to adapt and quickly reprioritize based on the team's demands is essential. As part of a highly motivated group, your capacity to learn swiftly, take ownership of tasks, and proactively tackle significant challenges is key.

You have:

• Proven Experience in educational research, curriculum development, or instructional design, with a strong focus on content analysis and standards alignment.
• A solid background in analysis, capable of producing robust agendas that drive meaningful insights.
• A desire to explore new content areas and push the boundaries of traditional educational research.
• Critical Thinking: Exceptional skills in critical thinking, enabling you to produce and document comprehensive research that informs high-stakes instructional design decisions.
• Domain Knowledge: Familiarity with higher education standards, course certification requirements, and other educational structures, with the ability to apply this knowledge across various disciplines.
• Cross-Functional Experience: Experience working on cross-functional teams, coordinating with various departments to ensure research aligns with broader organizational objectives.
• Communication Skills: Excellent ability to present complex research findings in a clear and actionable manner to stakeholders at all levels.
• Collaborative Mindset: Ability to work effectively with senior leaders, instructional designers, and other team members to integrate research into the instructional design process.
• Attention to Detail: A commitment to quality, ensuring that all research outputs are thorough, accurate, and aligned with project goals.
• Project Management: Ability to manage multiple research projects simultaneously in a fast-paced

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

We take investing in our people very seriously.

Outside of the standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

APPLY HERE: https://qs.bamboohr.com/careers/283 

Position Overview

The Customer Service Representative (CSR) in a call center is responsible for providing exceptional customer service to callers, handling inquiries, resolving issues, and ensuring a positive customer experience. CSRs are the frontline representatives of the company and play a critical role in building and maintaining customer relationships.

Key Responsibilities

• Customer Support and Issue Resolution:
• Respond to incoming calls, emails, or chat messages from customers professionally and courteously.
• Address customer inquiries, concerns, and complaints promptly and effectively.
• Troubleshoot and resolve customer issues, providing appropriate solutions and alternatives when necessary.
• Escalate complex or unresolved issues to higher-level support or management as required.
• Product and Service Knowledge:
• Acquire a comprehensive understanding of the company's products, services, and policies.
• Stay up-to-date with any changes or updates to products and services to provide accurate information to customers.
• Order Processing and Management:
• Assist customers with placing new orders, processing returns, and tracking shipments.
• Accurately enter and update customer information and interactions in the company's database or CRM system.
• Customer Retention and Satisfaction:
• Strive to ensure customer satisfaction and retention by offering proactive assistance and personalized service.
• Identify opportunities to upsell or cross-sell products and services based on customer needs.
• Communication and Teamwork:
• Collaborate with other CSRs, supervisors, and different departments to resolve customer issues and improve service delivery.
• Participate in team meetings and training sessions to enhance product knowledge and customer service skills.
• Quality Assurance:
• Adhere to call center guidelines and quality standards to deliver consistent and high-quality customer service.
• Follow scripting and call flow guidelines while maintaining a friendly and professional demeanor.
• Time Management and Performance Metrics:
• Manage call volumes and respond to customer inquiries within specified timelines.
• Meet individual and team performance metrics, such as average handle time (AHT) and customer satisfaction scores.

Qualifications And Skills

• High school diploma or equivalent; some college education may be preferred.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent verbal and written communication skills.
• Patience, empathy, and the ability to handle difficult customer interactions with a positive attitude.
• Basic computer proficiency and familiarity with customer service software, CRM systems, and call center tools.
• Strong problem-solving skills and the ability to think on your feet.
• Flexibility to work in shifts, including evenings, weekends, and holidays if required.

APPLY HERE: https://telecomnetworks.breezy.hr/p/2b8a0c93b970-customer-service-agent-rd 

Job Description

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About The Role

Track and monitor the performance of PQLs within your region and their assigned projects, ensuring adherence to service level agreements (SLAs) and business objectives.

You Will

• Scheduling & Coverage: Adjust schedules to meet business needs and ensure 24/7 coverage to support operational requirements.
• Training & Development: Facilitate or coordinate training for new and existing PQLs to enhance their technical and operational capabilities.
• Incident Response: Serve as the first point of contact for escalations when PQLs miss pages on PagerDuty, taking appropriate action to resolve issues promptly.
• Workload Distribution: Collaborate with fellow PQL managers to maintain balanced workloads and consistent performance standards across teams.
• Partner Integration: Work closely with the Global Disbursement Network (GDN) team to monitor and analyze the success of new partner integrations and launches.
• Cross-Functional Coordination: Build strong partnerships with external stakeholders and coordinate action across Remitly squads to address daily operational needs and disbursement challenges.
• Proactive Program Development: Design and implement new initiatives to optimize PQL effectiveness in collaboration with the Senior Program Manager.
• Subject Matter Expertise: Provide guidance to the operations team on best practices for transaction handling and operational processes.
  
  

You Have

• 5+ years of experience in financial services, preferably within the remittance industry.
• 2+ years of managerial experience with a proven track record of leading successful teams.
• Strong project management skills with the ability to prioritize and execute in a fast-paced environment.
• Excellent communication skills for managing internal and external stakeholders.
  
  

Our Benefits

• In Site Subsidized Meals
• Transportation
• Premium Language Bonus
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
• Private Life Insurance
• On site Clinic and Remitly Doctor
• Continuous learning tools & certification programs
• Reduced Working Hours per Week (from 48 to 40)
• Two consecutive days off
  
  

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

APPLY HERE: https://remitly.wd5.myworkdayjobs.com/Remitly_Careers/job/Managua-Nicaragua/Senior-Team-Manager-PQL_R_103293?source=LinkedIn&gh_src=807b247a1us 

About Ibex

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities

• Use an empathetic and consultative approach to correspond with customers and partners over the phone.
• Troubleshoot issues and provide customized solutions.
• Provide education and training to customers to get the most out of the program product.
• Independently problem-solve with consistency; in this front-line role it is your responsibility to craft accurate outcomes that make customers time and satisfaction the priority.
• Navigate program procedures to properly escalate and coordinate the customer response in accordance with company values.
• Take ownership of the customers issue and solve the problem to fruition while delivering a high-quality experience.
• Proactively bring creative and thoughtful solutions to the team to enhance process, products, service for continuous improvement.
  
  

Qualifications

Language/Communication Skills

• Ability to fluently speak and write English
• Ability to effectively communicate your thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.
  
  

Technical Skills

• Ability to type 25 words per minute with 90% accuracy.
• Ability to effectively navigate the internet, email and instant messaging.
• Great computer proficiency.
• Understanding of mobile applications and troubleshooting.
• Technical Support experience in prevouis roles is a plus.
  
  

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
  
  

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.
  
  

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.
  
  

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties
  
  

Schedule Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses and on site)
• Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
• Must be able to work full-time
  
  

Benefits

We offer our employees the following comprehensive benefits and incentives plan:

• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
• Free Transportation

APPLY HERE: https://niccareers-ibex.icims.com/jobs/17769/technical-support-representative-onsite/login?mobile=false&width=1140&height=500&bga=true&needsRedirect=false&jan1offset=-360&jun1offset=-300 

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary:

As Sales System Manager, you will be responsible for owning and optimizing our sales systems, processes, and technologies to drive efficiency, productivity, and revenue growth. The ideal candidate will have a strong background in sales operations, CRM administration, and process improvement.

We are looking for someone passionate about systems, with a strong product background, and an understanding of how sales tools impact revenue by connecting the intricacies of these tools to the sales process. This role requires a curiosity for solving complex challenges. You will ensure that our Sales team has the necessary tools and optimized workflows to effectively manage their daily responsibilities. Additionally, you will provide support and coordinate with various Customer stakeholders to advance internal project initiatives and drive process improvements. In this role, you will act as the owner of all customer tools, overseeing their usage, vendor management, process improvements, and more.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

• Lead key projects related to the optimization of the sales tools (SFDC, Salesloft, Gong, LinkedIn Sales Navigator, among others).
• Manage a small team focused on account assignment, overseeing all sales tool administration and leading enrichment efforts to ensure data accuracy and process efficiency.
• Manage the configuration and ensure an optimized set-up for our sales tools to ensure it meets the needs of our sales team and aligns with business objectives.
• Implement and manage integrations between our sales tools to streamline processes and improve data accuracy.
• Manage the renewal, licensing, budget, and features of customer sales tools, ensuring they are configured effectively to meet the needs of our business and sales team.
• Develop and maintain sales processes and workflows within the CRM system and tools, including lead management, opportunity tracking, and forecasting.
• Develop and maintain comprehensive documentation for sales tools and processes, ensuring consistency and ease of access for the team.
• Provide training and support to sales team leaders and members on CRM best practices, processes, and system functionality.
• Partner with cross-functional teams, including Marketing, Engineering, and Product, to ensure alignment and integration of sales systems and processes.
• Coordinate work and prioritization for Salesforce Product Enhancement between Customer and Engineering.
• Stay informed about industry best practices, emerging technologies, and trends in sales operations to continuously improve our sales systems and processes.
• Willingness to roll up your sleeves and actively engage in day-to-day operations, tackling challenges and driving solutions across the sales systems landscape.
  
  

In the first week, expect to:

• Onboard and integrate into Toptal.
• Rapidly begin learning about Toptal’s history and vision.
• Familiarize yourself with the Customer initiatives, and projects and how they are aligned with Toptal’s overall success.
• Meet the Customer team and your key stakeholders to begin uncovering individual and team priorities.
  
  

In the first month, expect to:

• Learn the true value of Toptal by completing onboarding training, shadowing calls, and meeting with key stakeholders.
• Explore Toptal’s tools and resources to understand how they are currently used.
• Familiarize yourself with Toptal’s Sales tools and tech stack.
• Familiarize yourself with the sales processes and systems workflows.
• Familiarize yourself with existing Sales Operations and Systems processes.
• Shadow ongoing Salesforce and other sales tools initiatives to familiarize yourself with cross-functional teams and projects.
  
  

In the first three months, expect to:

• Lead new Salesforce Projects aligned with the Customer Salesforce Roadmap, while exercising discretion and independent judgment.
• In partnership with the Engineering team, build and manage salesforce objects and workflows.
• Begin to identify areas for improvement on existing processes and scope additional opportunities.
• Review and assess the impact and spend of each sales tool at Toptal, identifying essential features and eliminating those that are not needed to optimize tool efficiency and cost-effectiveness.
  
  

In the first six months, expect to:

• Identify additional areas of opportunity to strengthen the Sales System tool, leading systems improvement proposals to Customer Leadership, recommending processes best practices to ensure data quality and optimizing processes for our sales teams.
• Ensure we have the best tools and processes for our Sales team to drive better sales outcomes and revenue.
  
  

In the first year, expect to:

• Own or assume a key role in designing and leading Toptal’s Customer Sales Tool roadmap by leading key strategic system projects and providing recommendations regarding how to improve Tools.
• Be the subject matter expert for all sales systems and tool questions and intricacies.
• Become a trusted business partner to Customer Leadership and other Senior Leadership across Toptal.
  
  

Qualifications and Job Requirements:

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field is required.
• 5 years of experience in sales operations, CRM administration, or a related field.
• Proven experience administering and optimizing CRM systems (e.g., Salesforce, HubSpot).
• Experience with sales process design, implementation, and optimization.
• Salesforce Administrator certification is strongly preferred.
• Experience with sales enablement tools and technologies (e.g., sales engagement platforms, analytics tools) is a plus.
• Strong analytical skills with the ability to analyze data, identify trends, and make data-driven recommendations.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Highly organized with the ability to manage multiple projects simultaneously.
• Collaborative. Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
• Proactive. Understand our shared mission, and be willing to put in the work required to drive us to that goal.
• Organized. The nature of this role requires that you understand multiple priorities and the timelines associated with each and execute with operational efficiency being top of mind.
• Meticulous. Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
• Coachable. This role requires the ability to synthesize feedback and put it into action.
• Executive Communicator. In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies - is paramount to success.
• Trusted Business Partner. You must be relationship-driven.
• Innovator: This role favors those experienced in successfully launching externally facing materials to sales teams.
• You don’t take yourself too seriously; you have a sense of humor and are comfortable with sarcasm.
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

APPLY HERE: https://www.toptal.com/careers/sales-system-manager?lever-source=LinkedIn 

JetBrains IDE Services is a suite of B2B products intended to help developer productivity engineers deliver a better development experience across their organization. These products include IDE Provisioner, License Vault, Code With Me Enterprise, and AI Enterprise.

We are looking for an experienced Support Engineer to assist users of the IDE Services.

As part of our team, you’ll:

• Carry out deep investigations into users' issues to provide bug localization for our developers.
• Provide technical support via email, internal Slack channels, and other channels.
• Work with the bug tracker, processing new and old requests.
• Reproduce users' issues and create bug reports for them.
• Contribute to product development based on the customers' common problems and needs.

We expect you to have:

• Experience in the field of software engineering.
• Understanding of the software development process and continuous integration practice in particular.
• Essential system administration experience, including containerized applications and network protocols.
• Familiarity with Windows, macOS, and Linux.
• Excellent written English.
• Good communication skills.
• The ability and drive to "get things done".
• A thirst for learning and mastering new technologies.

It would be a plus if you have:

• Experience in technical support or in a customer-facing role.
• Experience in a QA position.
• Familiarity with cloud systems (AWS, GC, Azure) and containers (Docker, k8s).

We process the data provided in your job application in accordance with the Recruitment Privacy Policy (https://www.jetbrains.com/legal/privacy/privacy-recruitment.html)

APPLY HERE: https://www.jetbrains.com/careers/jobs/support-engineer-ide-services-customer-relations-1390/ 

Our client, a successful and rapidly growing real estate company, is seeking a motivated Sales Specialist to join their dynamic Property Acquisitions Team. This role focuses on building relationships with potential sellers, negotiating property pricing, and managing the sales cycle from initial lead contact to deal closure. If you are ambitious, results-driven, and thrive in a supportive, fast-paced environment, we encourage you to apply.

Fully-Remote (Work from Home), 9 AM - 5 PM MST

Key Responsibilities

• Lead Management: Build relationships with potential sellers from company-generated leads, uncovering challenges and providing tailored real estate solutions.
• Negotiation and Offers: Negotiate property pricing and make logical offers to acquire properties, ensuring a fair and transparent process.
• Sales Cycle Oversight: Manage a pipeline of prospects through Salesforce, respond promptly to leads, and oversee deals from initial contact to contract signing.
• Communication: Utilize phone calls, texts, and emails to engage with buyers and sellers, maintaining consistent and professional communication throughout the process.
• KPI Reporting: Track and report on key performance indicators, including weekly goals of 2 signed contracts, 12.5 hours of talk time, or 250 dials.
• Team Collaboration: Contribute to an energetic and supportive team environment, aiming to exceed sales targets and fostering a fun, results-oriented culture.

What Success Looks Like

• High Lead Conversion: Achieving consistent success in converting leads into signed contracts and closed deals.
• Client Satisfaction: Positive feedback from sellers for tailored solutions, clear communication, and a seamless experience.
• Organized Pipeline: Efficiently managed leads and timely follow-ups using Salesforce to ensure no opportunity is missed.
• Sales Performance: Meeting or exceeding individual sales targets and contributing to team success.

Qualifications

• Minimum of 1 year in phone sales, with a proven track record of achieving or exceeding sales goals.
• Previous real estate experience is highly advantageous but not required.
• Proficiency in CRM systems, with Salesforce experience preferred.

Skills

• Fluent in English, with exceptional verbal and written communication skills.
• Strong persuasive abilities and excellent phone etiquette.
• Computer literate with familiarity with tools like Google Docs and MS Office Suite.

Tech Requirements

• Quiet and professional remote workspace.
• Reliable high-speed internet connection.
• Updated computer capable of running necessary software applications (e.g., 2020 or later).

Traits

• Self-motivated and driven to exceed financial goals.
• Highly organized, detail-oriented, and proactive.
• Results-focused with a mindset to achieve and surpass weekly and monthly sales targets.

Opportunity

This role offers the chance to work with a growing real estate company dedicated to helping sellers solve property challenges and matching buyers with the right opportunities. As a Sales Representative, you’ll join a supportive team environment with opportunities for personal growth, uncapped earning potential, and leadership development. If you are a skilled and ambitious sales professional, we encourage you to apply.

APPLY HERE: https://jobs.ashbyhq.com/ProjectGrowth/cd92101b-c6ee-4252-80c4-5ab9a9c0c0f2/application?utm_source=LIrecruiter 

Job Title: Customer Success Manager

Position Description:

We are seeking an enthusiastic and proactive Customer Success Manager (CSM) to join our team. In this role, you will serve as the primary liaison for revenue-generating accounts, helping customers unlock the full value of our products and services. You will play a vital role in building customer loyalty, driving adoption, and increasing retention and upsell opportunities.

About the Company:

Our client is a technology company dedicated to providing user-friendly solutions for the security industry. Built with a focus on real-world challenges, their software enables even the most technology-averse users to effectively manage their operations. They pride themselves on their excellent customer satisfaction metrics and a commitment to continuous innovation.

Availability:

• Full-time: Monday to Friday, 8 AM–5 PM CST
• May occasionally require weekend work

Key Responsibilities:

• Serve as the lead customer liaison for revenue-generating accounts, attending one-on-one meetings with strategic partners
• Build and maintain trusted adviser relationships with customers to identify upsell opportunities for additional products and services
• Oversee post-sales activities, ensuring customers experience tangible benefits from the solutions provided
• Develop and execute Customer Success Plans to drive adoption and value realization of the company's solutions
• Act as the voice of the customer by providing actionable feedback to internal teams
• Identify risks to customer success and collaborate with account teams to create and implement risk mitigation strategies

Required Experience and Qualifications:

• 3+ years of Customer Success or Inside Sales experience
• Proven ability to build deep customer relationships and manage accounts for sustained revenue generation
• Enthusiastic approach to customer engagement, with the ability to understand and address customer needs effectively
• Strong technical acumen, including experience with Google Workspace (preferred over Microsoft Office)
• Demonstrated ability to adopt and leverage web applications for customer success
• A strong desire for action and willingness to take initiative

Language Requirement:

• C2 Level of English proficiency

Preferred Skills and Experience:

• Familiarity with HubSpot CRM
• Experience working in a small business or startup environment
• Track record of increasing customer satisfaction, retention, and upsell for technology products

Compensation:

• Competitive salary range of ~$1700 - 1900 USD per month, commensurate with experience and qualifications
• Salary paid in USD or Local Currency, according to your preference
• Commissions awarded per seating
• Additional incentives based on performance

Benefits:

• Paid Time Off (PTO): 10 days annually
• Paid Holidays: Local official holidays
• Lunch and Breaks: Paid
• Unpaid Leave: Available upon coordination

If you’re a driven professional who thrives on building relationships and delivering results, we encourage you to apply for this exciting opportunity!

APPLY HERE: https://www.linkedin.com/jobs/view/4125993576/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=CsKZs%2Fuw4btE2riOMySCrA%3D%3D&trackingId=drodNPYceCuQC3rz%2Fb0vNA%3D%3D&trk=flagship3_search_srp_jobs