Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Recognized as the leading software development company in the Americas, our client offers 100% remote modality and an excellent work environment where professionals can thrive and work in multicultural teams with flexible schedules and endless growth opportunities.

Overview of the Role

Join our team as a Customer Experience Representative and embark on a journey where you'll be an essential part of various projects involving multicultural teams distributed worldwide. This role isn't just about providing customer support; it's about building relationships, solving problems, and ensuring customer satisfaction. We're seeking individuals who are proactive, detail-oriented, and possess excellent analytical abilities, along with strong teamwork and multitasking skills. As a Customer Experience Representative, you'll play a vital role in supporting our customers, addressing their inquiries, and providing solutions to their needs. Your ability to understand customer requirements and tailor your support accordingly will be crucial for success in this role.

In this role you will

- What will my main tasks be?

You'll immerse yourself in supporting our customers, addressing their inquiries, and providing solutions to their needs. This involves effective communication, problem-solving, and ensuring customer satisfaction.

- How will I contribute to the team?

Your role is crucial in maintaining positive relationships with our customers, ensuring their needs are met, and providing valuable feedback to improve our products and services.

- Will I collaborate with other departments?

Yes, you'll work closely with various departments such as sales, marketing, and product development to address customer inquiries and enhance the overall customer experience.

- What methodologies will I be using?

You'll utilize customer service best practices, effective communication techniques, and problem-solving skills to address customer needs efficiently.

Are You the Right Fit?

- Do you have experience in customer service roles?

Previous experience in customer service roles is preferred, but not mandatory. We value individuals who are proactive, empathetic, and possess strong communication skills.

- How do you handle challenging situations?

We're looking for individuals who can remain calm under pressure, empathize with customers' concerns, and efficiently resolve issues to ensure customer satisfaction.

- What languages do you speak?

Proficiency in English is required. Additional language skills are a plus, particularly languages spoken in regions where our customers are located.

What We Offer

- Competitive Compensation Package: We offer a competitive compensation package to reward your hard work and dedication.

- Remote Work: Enjoy the flexibility of working remotely from the comfort of your own home.

- nternational Exposure: Join an international company with diversity and multicultural inclusion, providing you with exposure to different cultures and perspectives.

- Opportunity for Growth: We provide opportunities for career advancement and skill development, allowing you to grow both personally and professionally within the company.

- Supportive Work Environment: Experience a supportive work environment where your contributions are valued, and your ideas are encouraged.

- Work-Life Balance: We value work-life balance and offer flexible work arrangements to accommodate your personal needs.

- Continuous Learning: Access to training and development programs to enhance your skills and knowledge in customer service and related areas.

- Employee Benefits: Enjoy a range of employee benefits, including health insurance, retirement plans, and other perks to support your overall well-being.

APPLY HERE: https://www.linkedin.com/jobs/view/4126519860/?alternateChannel=search&refId=%2Bb9O4R5uVrGl%2FOEaJYyb9w%3D%3D&trackingId=I9JncnnNAqmsvHdt10ZERg%3D%3D&trk=d_flagship3_search_srp_jobs 

Acerca de Nosotros

En SimplePractice, nuestro equipo está dedicado a mejorar la industria de la salud y el bienestar mediante la creación de un conjunto de soluciones innovadoras para profesionales de la salud mental y conductual, y sus clientes. Nuestra plataforma apoya a los profesionales en los Estados Unidos de América en su camino clínico hacia la obtención de licencias, les ayuda a gestionar su práctica privada una vez que ya están operando, y permite que nuevos clientes descubran e interactúen con ellos. Adoptamos un enfoque centrado en el profesional en todo lo que hacemos, lo cual permite que nuestros usuarios dediquen más tiempo a sus clientes mientras inician, hacen crecer y mantienen una práctica privada exitosa.

El Rol

Estamos buscando un/a Especialista en Servicio Al Cliente amigable y con muchas ganas de aprender para unirse a nuestro equipo.

Nuestros clientes son nuestra prioridad, y apoyar su éxito es lo más importante para nosotros. Por eso, nos esforzamos por ofrecer un soporte inigualable y alentamos a nuestros clientes a que siempre nos informen sobre cómo podemos mejorar nuestra plataforma.

En este rol, utilizarás tu pasión por la colaboración y la tecnología para ofrecer a nuestros clientes una experiencia de clase mundial. Actuarás como el primer punto de contacto, atendiendo llamadas telefónicas entrantes, y asistiendo a los clientes por chat y correo electrónico. Este puesto te brindará la oportunidad de apoyar y proporcionar un valor tangible a nuestra comunidad en crecimiento.

Este es un puesto a tiempo completo, por horas, con posibilidad de horas extras durante las temporadas pico. Buscamos personas que también puedan ofrecer disponibilidad fuera del horario comercial tradicional, incluyendo fines de semana y horas nocturnas, para ayudarnos a cumplir con nuestros objetivos a lo largo de toda la semana.

Responsabilidades

• Atender las consultas entrantes de los clientes sobre las características de nuestra plataforma.
• Responder todos los correos electrónicos de soporte entrantes en un plazo de 60 minutos o menos, buscando siempre tiempos de respuesta más rápidos.
• Redirigir los correos electrónicos de soporte entrantes a miembros especializados del equipo de Servicio Al Cliente según sea necesario.
• Asistencia a clientes en chats de soporte durante nuestro horario estándar de atención.
• Programar llamadas telefónicas y sesiones de videoconferencia con los clientes según sea necesario.
• Investigar y resolver preguntas complejas de los clientes.
• Identificar patrones en los correos electrónicos y chats de soporte entrantes, y estar atento a posibles problemas tecnológicos que puedan surgir.
• Escalar los problemas técnicos a nuestros Especialistas en Soporte Técnico.
• Contribuir a nuestros objetivos de tasa de conversión mediante llamadas de inducción en vivo con clientes durante el periodo de prueba gratuita de la plataforma.
• Mantener la alineación con el equipo de Servicio al Cliente y otros grupos internos.
• Identificar y reportar vacíos de conocimiento y trabajar para agregarlos a nuestro centro de aprendizaje.
• Colaborar con otros equipos de SimplePractice para gestionar consultas de clientes cuando se requiera colaboración interdepartamental.

Habilidades y Experiencia Deseadas

• Dominio del ingles
• 1-2 años de experiencia en soporte o atención al cliente en un rol de servicio, trabajando con una base de clientes diversa y profesional.
• Tienes un título universitario de una institución acreditada.
• Capacidad de autogestión para alcanzar metas definidas y priorizar entre múltiples tareas diferentes.
• Sentido de urgencia para completar el trabajo de manera eficiente y precisa.
• Cómodo/a con la ambigüedad para determinar la mejor solución para nuestros clientes.
• Cómodo/a gestionando y resolviendo problemas con múltiples programas, aplicaciones y herramientas informáticas (por ejemplo, Slack, Asana, Zendesk, Google Workspace).

Aptitudes Preferidas

• Eres altamente empático/a, paciente y realmente disfrutas ayudar a las personas.
• Excelentes habilidades de comunicación escrita y verbal, con un enfoque en un tono casual, amigable y conversacional.
• Puedes organizarte en un entorno multitarea y ajustar prioridades según sea necesario con mínima supervisión.

Rango de Compensación Mensual

DOP $38,700 - $60,100 por mes

APLICA AQUÍ: https://www.simplepractice.com/careers-list/?gh_jid=5381259004 

APPLY HERE: https://careers.united.com/us/en/job/UAIUADUSPUJ00000026EXTERNALENUSTALEO/Customer-Service-Representative-Part-Time?utm_source=linkedin&utm_medium=phenom-feeds

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Our Core Values Are

• Creativity: Make it simple, lead the change.
• Commitment: Aim for better, impact for the good.
• Connection: Share experiences, grow together
  
  

Job Summary

The primary responsibility of this role is to support the appliances and Home theater activation process, ensuring a seamless experience for customers. This role requires strong communication skills, patience, and the ability to navigate through various software systems efficiently.

Job Responsabilities

• Manage and resolve customer complaints.
• Provide customers with product and service information. Disclosure of terms of agreement for said products or services.
• Enter new customer information into the system.
• Update existing customer information.
• Process orders, and service renewal requests.
• Promote customer loyalty and retain clients.
• Identify and escalate priority issues.
• Route calls to appropriate resources.
• Document call information according to standard operating procedures.
  
  

Skills

• Verbal and written communication skills
• Process adherence
• Listening skills
• Customer service oriented
• Objective Judgment
• Adaptability
• Team work
• Stress tolerance
• Good data entry and typing skills.
• English Level B2 or upper.
  
  

Benefits

Our Benefit Alliances, a key component of our Life Balance programs designed to enhance your overall well-being and work-life harmony. Through strategic partnerships with a variety of businesses, our associates enjoy exclusive promotions and special pricing on a range of products and services. Whether it's discounts on fitness memberships, dining, travel, or wellness products, these alliances offer valuable perks to make your everyday life more enjoyable and affordable. Take advantage of these benefits as part of our commitment to support your personal and professional growth.

APPLY HERE: https://www.linkedin.com/jobs/view/4027617876/?alternateChannel=search&refId=mx8IXCKcaAFrtAbynHsS%2BA%3D%3D&trackingId=3Kw%2BTpP06POg4M6Rt1YRDg%3D%3D&trk=d_flagship3_search_srp_jobs 

Job Description

Welcome to TaxGoddess.com, the most vibrant professional services firm on the planet! We're all about providing top-notch solutions to our clients and having a blast while doing it. Our Global team is in hot pursuit of the right Customer Care Representative with a keen analytical mind and a passion for work to help us reach new heights. Creativity knows no boundaries within our organization, and the next mind-blowing idea might just spring from you! Don't let this opportunity pass you by! Learn more below!

Seeking a detail-oriented, flexible, and motivated individual for our fast-paced team of experts. At our firm, we highly value those who demonstrate a deep commitment to their work, possess an insatiable curiosity, and continuously seek knowledge. Strong communication and active listening skills are vital to excel with us. Take the leap and become part of our dynamic team today!

We offer competitive pay in line with Mexican industry standards.

Resumes in English only will be considered.

We are looking for:

Someone who has a sparkling personality and is Smart as a Whip is a Customer Care Rep. Strong work ethic, drive to assist, confidence in front of clients, and ability to work independently. Attendance and punctuality are both paramount, as well as a professional demeanor, and excellent customer service skills.

Responsibilities:

• Know the client inside and out. You need to be the primary rep, know the clients' personality, likes / dislikes, and how they prefer to work with our team. It will be your job to be the Primary point of contact for any clients over any questions, requests, needs, absolutely anything that they need they will reach out to you first.
• Note that each representative within our company typically have a maximum of 20-40 clients to depending on client size and complexity.
• These clients, once assigned, do not change unless issues arise.
• You will be expected to handle requests not only at the outset of the request but also throughout the process of the entire team (the whole company) managing the request.
• This includes: initial contact, follow-up with the team, final delivery to the client, and the ability to handle any client concerns
• There is deep training provided on this, under the wing of a Sr. Rep, and no new representative is typically allowed to deal with clients until after the 90 days of this deep training is complete.
• Manage and lead Zoom calls and meetings with clients. You are the “host” and must manage the client and team during these meetings (guide the conversation through any agenda and ensure all participants get their questions answered).
• Ensure accurate and timely processing of client requests, including updating client information in the CRM systems (Slack and Insightly primarily).
• Collaborate with team members to address client concerns and escalate complex issues to the appropriate department.
• As taxes and finances can be a tough subject for some clients, you will be expected and trained to deal with confusion, upset clients, and tough situations, technical knowledge in our arena, and you will be expected to manage any crisis situation with charm and grace.
• Maintain confidentiality of client information and adhere to industry regulations and standards.
• Provide administrative support to partners and staff, including scheduling meetings, preparing documents, and managing correspondence.
• Assist with special projects and initiatives as assigned by management.
• Help other departments when needed (if needed) and any other responsibilities as assigned
• The pivotal part of this role is to ensure that the “Customer Care Specialist” thrives for the team and the Manager/HOD
  
  

Qualifications:

• Native-level proficiency in English
• Minimum 5 years of previous experience in a customer service or client-facing role, preferably in a professional services environment.
• Strong communication skills, both verbal and written, with the ability to communicate complex information clearly and effectively.
• Excellent interpersonal skills and the ability to build rapport with clients and colleagues.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in Google Suite
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Knowledge of basic accounting principles and tax regulations is a plus.
  
  

Tools/Systems/Applications:

Slack

Insightly

Zoom

Google Suite

System requirements :

• This offer requires the use of your own device.
• Internet Speed: At least 10mbps
• CPU: Core i5 (8th generation minimum) or i7 (8th generation minimum)RAM: Minimum of 16GB
• Storage: Minimum 256GB SSD or 500GB HDD
• Operating System: Windows 11 Pro - We’ll assist with installation.
• Audio: A good quality headset preferably equipped with noise cancellation
• Video: A laptop/pc with a webcam or a good-quality webcam
  
  

To ensure the security of our firm, we can only consider candidates who have a Windows operating machine. Having Windows Pro would be a significant advantage. If you are a Mac user and wish to apply, please note that you will need to acquire a Windows operating machine once you are accepted to perform the job with us.

A few perks to consider once hired include:

• Permanent Work from home.
• We offer consistent and reliable work hours, and therefore compensation, sought after by most freelancers and independent contractors. A full-time position with us requires work at a minimum of 40 to 50 hours per week.
• This opportunity provides great USA exposure for finance enthusiasts or those curious about this field.
• Paid training. Training isn't just necessary to our company, it is vital. We ensure that our staff develops skill sets to perform a broader range of work. We ensure no one is left behind.
• Equal Staff Opportunity. No company politics.
• Our company embodies a culture of appreciation. We don't take for granted our teams’ fantastic work.
• Collaborative environment: Our team integrates 13 divisions of expertise. We ensure staff can give help and get help when they need it. This allows the opportunity to interact with people from a wide variety of global cultures.
• Work-life balance. We conduct games, movie nights, fun activities & events to bring the team closer together and ensure a close culture is created & maintained.
• We strive to streamline our systems & processes. We provide incentives based on performance and novel ideas implemented.
• Staff Referral Bonus Program: A $200 incentive for every qualified candidate who stays with us for more than 90 days.
  
  

Working Hours:

• Our USA business hours include MANDATORY overlap for this position of 8:00 am to 5:00 pm Arizona time.
• Billable teams ( Bookkeepers, Tax preparers, Customer care, and admins ) expect to work at least 50 hours per week during tax season, and weekends could be required.
• We need someone available for on-call emergencies (outside of normal working hours. Only when needed).
  
  

Our Culture And Benefits

• We offer a full-time contract with consistent and reliable work hours. This leads to consistent compensation, which is sought after by most freelancers and independent contractors.
• USA exposure working under a Top 1% ranked CPA for tax strategy.
• Paid training. Training isn't just necessary to our company, it is vital. We ensure that our staff develops skill sets that allow them to perform a broader range of work.
• Equal Staff Opportunity. No company politics.
• Our company embodies a culture of appreciation. We don't take for granted our teams’ fantastic work.
• Collaborative environment: Our team integrates 13 divisions of expertise. We ensure staff can give help and get help when they need it.
• Work-life balance: We provide a flexible working schedule and conduct games, movie nights, fun activities & events to bring the team closer together and ensure a close culture is created & maintained.
• We strive to streamline our systems & processes. We provide incentives based on performance and the novel ideas that have been implemented.
• Staff Referral Bonus Program.

APPLY HERE: https://app.usebraintrust.com/jobs/14640/?utm_channel=jobboard&gh_src=06bf3def4us&utm_source=linkedin 

GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. GSP Services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.

The Role

We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.

You Will Be Responsible For

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
  
  

Ideal Profile

• Analytical and critical thinking
• Strong oral and written communication abilities.
• Advanced English Level
• Teamwork oriented
• Strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Strong computer navigation skills and PC Knowledge
• Quiet and distraction-free environment to work
• Problem-solving
• Possess self-motivation to achieve and exceed goals
• Immediate availability preferred.
  
  

What's on Offer?

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Flexible working options

APPLY HERE: https://gsp011.snaphunt.com/job/2JCS88HHQF-PA-151?source=linkedin 

As a Customer Service Agent, You Will

Interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.

Key Responsibilities

• Help customers with complaints and questions, give customers information about products and services
• Ensure to deliver BGO and client metrics and expectations on a regular basis.
• Ensure customer satisfaction and provide professional customer support
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
• Champion company core values and other company programs
• Other duties as assigned
  
  

Requirements

• Previous experience in Customer Service is preferred
• English Proficiency of CEFR B2 / 85% or better
• Successful completion of high school education is preferred
• We offer both Work from Office and Hybrid work modules - to be considered you must be able to work from our office. Who doesn't like a beautiful, new office with a fun work environment and free coffee?
  
  

About You

• Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
• Ability to connect with customers with empathy and offer helpful solutions
• A desire to grow and drive your career forward
  
  

Why work with us?

• Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus
• Performance Bonus
• Birthday day off (paid)
• Marriage Leave (3 days paid)
• Bereavement Leave (3 days paid)
• Free counseling sessions
• Point-to-point transportation
• Annual merit increase
• Asociacion solidarista
• Dental Benefit
• SmartFit Partnership
• Employee Discount Hub (Discounts in restaurant, hotels and flights)
• Free parking for all employees
• An amazing work culture where you can learn and grow
• Opportunities for internal growth within the company
  
  

About Us

Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

Where are we located?

We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.

APPLY HERE: https://jobs.nexushr.tech/bill-gosling-outsourcing-r0rbsaau/customer-service-agent-hybrid-and-work-from-office-213090/?ref=aHR0cHM6Ly93d3cubGlua2VkaW4uY29tLw== 

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary:

As Sales System Manager, you will be responsible for owning and optimizing our sales systems, processes, and technologies to drive efficiency, productivity, and revenue growth. The ideal candidate will have a strong background in sales operations, CRM administration, and process improvement.

We are looking for someone passionate about systems, with a strong product background, and an understanding of how sales tools impact revenue by connecting the intricacies of these tools to the sales process. This role requires a curiosity for solving complex challenges. You will ensure that our Sales team has the necessary tools and optimized workflows to effectively manage their daily responsibilities. Additionally, you will provide support and coordinate with various Customer stakeholders to advance internal project initiatives and drive process improvements. In this role, you will act as the owner of all customer tools, overseeing their usage, vendor management, process improvements, and more.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

• Lead key projects related to the optimization of the sales tools (SFDC, Salesloft, Gong, LinkedIn Sales Navigator, among others).
• Manage a small team focused on account assignment, overseeing all sales tool administration and leading enrichment efforts to ensure data accuracy and process efficiency.
• Manage the configuration and ensure an optimized set-up for our sales tools to ensure it meets the needs of our sales team and aligns with business objectives.
• Implement and manage integrations between our sales tools to streamline processes and improve data accuracy.
• Manage the renewal, licensing, budget, and features of customer sales tools, ensuring they are configured effectively to meet the needs of our business and sales team.
• Develop and maintain sales processes and workflows within the CRM system and tools, including lead management, opportunity tracking, and forecasting.
• Develop and maintain comprehensive documentation for sales tools and processes, ensuring consistency and ease of access for the team.
• Provide training and support to sales team leaders and members on CRM best practices, processes, and system functionality.
• Partner with cross-functional teams, including Marketing, Engineering, and Product, to ensure alignment and integration of sales systems and processes.
• Coordinate work and prioritization for Salesforce Product Enhancement between Customer and Engineering.
• Stay informed about industry best practices, emerging technologies, and trends in sales operations to continuously improve our sales systems and processes.
• Willingness to roll up your sleeves and actively engage in day-to-day operations, tackling challenges and driving solutions across the sales systems landscape.
  
  

In the first week, expect to:

• Onboard and integrate into Toptal.
• Rapidly begin learning about Toptal’s history and vision.
• Familiarize yourself with the Customer initiatives, and projects and how they are aligned with Toptal’s overall success.
• Meet the Customer team and your key stakeholders to begin uncovering individual and team priorities.
  
  

In the first month, expect to:

• Learn the true value of Toptal by completing onboarding training, shadowing calls, and meeting with key stakeholders.
• Explore Toptal’s tools and resources to understand how they are currently used.
• Familiarize yourself with Toptal’s Sales tools and tech stack.
• Familiarize yourself with the sales processes and systems workflows.
• Familiarize yourself with existing Sales Operations and Systems processes.
• Shadow ongoing Salesforce and other sales tools initiatives to familiarize yourself with cross-functional teams and projects.
  
  

In the first three months, expect to:

• Lead new Salesforce Projects aligned with the Customer Salesforce Roadmap, while exercising discretion and independent judgment.
• In partnership with the Engineering team, build and manage salesforce objects and workflows.
• Begin to identify areas for improvement on existing processes and scope additional opportunities.
• Review and assess the impact and spend of each sales tool at Toptal, identifying essential features and eliminating those that are not needed to optimize tool efficiency and cost-effectiveness.
  
  

In the first six months, expect to:

• Identify additional areas of opportunity to strengthen the Sales System tool, leading systems improvement proposals to Customer Leadership, recommending processes best practices to ensure data quality and optimizing processes for our sales teams.
• Ensure we have the best tools and processes for our Sales team to drive better sales outcomes and revenue.
  
  

In the first year, expect to:

• Own or assume a key role in designing and leading Toptal’s Customer Sales Tool roadmap by leading key strategic system projects and providing recommendations regarding how to improve Tools.
• Be the subject matter expert for all sales systems and tool questions and intricacies.
• Become a trusted business partner to Customer Leadership and other Senior Leadership across Toptal.
  
  

Qualifications and Job Requirements:

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field is required.
• 5 years of experience in sales operations, CRM administration, or a related field.
• Proven experience administering and optimizing CRM systems (e.g., Salesforce, HubSpot).
• Experience with sales process design, implementation, and optimization.
• Salesforce Administrator certification is strongly preferred.
• Experience with sales enablement tools and technologies (e.g., sales engagement platforms, analytics tools) is a plus.
• Strong analytical skills with the ability to analyze data, identify trends, and make data-driven recommendations.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Highly organized with the ability to manage multiple projects simultaneously.
• Collaborative. Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
• Proactive. Understand our shared mission, and be willing to put in the work required to drive us to that goal.
• Organized. The nature of this role requires that you understand multiple priorities and the timelines associated with each and execute with operational efficiency being top of mind.
• Meticulous. Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
• Coachable. This role requires the ability to synthesize feedback and put it into action.
• Executive Communicator. In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies - is paramount to success.
• Trusted Business Partner. You must be relationship-driven.
• Innovator: This role favors those experienced in successfully launching externally facing materials to sales teams.
• You don’t take yourself too seriously; you have a sense of humor and are comfortable with sarcasm.
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

APPLY HERE: https://www.toptal.com/careers/sales-system-manager?lever-source=LinkedIn 

Telesales Associate - Remote USA (located in TX, NC & SC)

Start Date: February 10, 2025

About Just Energy:

Take your career to the next level with a leading North American energy company poised to lead the retail and green energy industry well into the twenty-first century. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers with essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers.

Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy.

Your opportunity:

As an inbound Telesales professional you will have a pivotal role assisting the company achieve our goal of new customer growth while maintaining an exceptional customer experience and setting a new benchmark in the industry. You will be responsible to maintain a high level of energy and enthusiasm to keep prospective customers engaged, as well as to meet sales goals on a regular basis. Good communication skills and a strong customer focus are essential qualities for success in this role.

Requires reliable commitment to the full schedule, with work hours from 11:00am CST to 8:00pm CST (Monday-Friday) and 9:00am CST to 6:00pm CST (Saturday & Sunday)

Responsibilities:

• Answering inbound sales calls from customers and effectively communicate pricing, promotions, and special offers to drive sales conversions.
• Efficiently navigating our order entry system(s) as necessary
• Tailor sales pitches and solutions to address their specific needs and demonstrate how the service can meet those needs effectively.
• Accurately documenting interaction details
• Meeting Key Performance Indicators (sales process, call quality, attendance, and call conversion, and product selection)
• Build rapport and establish positive relationships with customers to foster trust and loyalty.
• Staying educated on corporate initiatives, market changes and process changes.
• Stay up to date with product features, specifications, pricing, and any updates or changes. Articulate product details clearly and accurately to potential customers, highlighting key selling points.
  
  

Requirements:

• High school diploma or equivalent (College or university education is a plus)
• Proven track record in sales, preferably in a call center or Telesales environment
• Excellent verbal communication skills with the ability to build rapport and engage customers. (Spanish proficiency a plus)
• Persuasive and confident sales approach with strong negotiation skills
• Active listening and consultative selling abilities
• Results-oriented mindset with a focus on achieving and exceeding sales targets.
• Strong computer skills with the ability to utilize multiple systems simultaneously
• Must be available to work days/times as required by business needs - 4 weekdays and 1 weekend day
• Must have access to high-speed internet, hardwired connection is preferred
  
  

Benefits:

• Paid training.
• Work from home
• Retirement Saving Options
• Health & Dental Insurance
• Company paid Short-term Disability & Life Insurance
• Employee discount opportunities
• Personal development resources
• Health & Wellbeing tools & resources
  
  

APPLY HERE: 

Who We Are:

Energy, Opportunity, and Growth are core to your way of being and are essential to succeed with us.

Energy - Energy is at the core of everything we do. Whether it's our products or our enthusiasm to excel, we are driven by a firm sense of action to achieve exceptional results, underscored by a distinct family and community spirit.

Opportunity - Just Energy is synonymous with opportunity. Our dynamic and diverse group of companies offers unparalleled opportunities to contribute to our corporate success with a host of initiatives, projects, and resources designed to promote personal and professional development and growth.

Growth - Take your career to the next level with a leading North American energy company poised to lead the retail and green energy industry well into the twenty-first century. Just Energy's range of premier training programs support employee learning and development - a cornerstone of our growth and success.

Our Opportunity

Do you have an infectious personality and a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the purr-fect role for you!

Chewy is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We are seeking a full-time, motivated Customer Service Representatives to join our award-winning customer service organization.

In this role, you should be comfortable working from home, and you must reside within Florida. Starting wage is $15.50 / hour with opportunities to learn and further develop your skills while working remotely!

We are not looking for order-takers or script-readers – we’re searching for those who can engage with our customers on the phone, have the ability to think critically in the moment, and have a passion for genuinely helping others. Having a love for pets is an added bonus!

What You’ll Do

• Engage directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving when something doesn’t go as planned.
• Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
• Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
• Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
• Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

What You’ll Need

• 2 years of customer service experience
• Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

• Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
• Work area acceptable for webcam use.
• Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.) Applicants must meet and show this requirement.
• You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
• Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:
  • A smartphone or tablet on which the Okta mobile app can be downloaded.
  • A cell phone that can receive SMS messages and phone calls.

APPLY HERE: https://careers.chewy.com/us/en/job/6135629?gh_jid=6135629&gh_src=LinkedIn 

Why Chewy Customer Service?

It's not just about us. It is also about what you get. That's why in Chewy Customer Service, you are empowered to become your best.

• YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their perspectives to deliver on our mission!
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming your best – no matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate Chewtopians who are making an impact each day.

About Spark Advisors

We're Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.

In just four years, we've partnered with over 5,000 brokers and enrolled over 140,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we've maintained an NPS of 91 and a client retention rate of 93%, and we've helped brokers grow on average >100% since partnering with us.

It's an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 40 to 70 in the last year. Most recently, we've raised a Series B from leading investors who share our ambition.

Join us: we're always on the lookout for sharp, talented, empathetic teammates.

Summary

Spark is looking for a Customer Support Associate In this role, you will assist health insurance agents with their inquiries and provide initial support to clients. Your role involves addressing basic issues, escalating complex cases, and ensuring a seamless experience for all stakeholders. You will work closely with internal teams to resolve our clients' problems.

You will report to the Customer Experience Manager and partner with them to create an exceptional experience to our growing customer base.

Please note this is a full-time hourly paid position with a pay range of $25.00 - $27.00 per hour.

Key Responsibilities

• Support Agents and Clients: Provide first-level support to health insurance agents and clients through various communication channels, including phone, email, and chat.
• Triage Requests: Efficiently categorize and prioritize incoming requests to ensure timely resolution or escalation to appropriate departments.
• Issue Resolution: Address common inquiries related to contact and onboarding status, as well as, ad hoc requests from both internal and external customers.
• Documentation: Accurately document interactions and resolutions in the ticketing system.
• Feedback Loop: Gather feedback from agents and clients to identify areas for improvement in processes and services.
• Collaboration: Work closely with other departments to resolve complex issues and improve service delivery.
  
  

Skills Knowledge and Expertise

• Competencies:
• Strong communication skills, both verbal and written
• Excellent problem-solving abilities
• Ability to work independently and as part of a team
• Proficiency in using ticketing software and other communication tools
• Strong organizational skills with attention to detail
• Qualifications:
• Previous experience in customer service or support roles, preferably in the health insurance industry
• Fluency in Spanish is required
• High school diploma or equivalent; additional qualifications in healthcare or insurance are a plus

Compensation

Hourly Range

$25—$27 USD

Why you should join our team

By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:

• Equity compensation
• Health care, including dental and vision through our PEO Sequoia
• Flexible work location; co-working available
• 401k
• Paid Time Off
• Monthly Remote Work Stipend (help cover costs of home-office needs)
• Paid Parental Leave
• Up to 12 weeks for birthing parents
• Up to 8 weeks for non-birth parents
• 11 paid holidays
• 2 week sabbatical at 5 years of employment
• Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
  
  

APPLY HERE: https://job-boards.greenhouse.io/sparkadvisors/jobs/4453609008?gh_src=25a19f4d8us 

At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Responsibilities

Qualifications

Agent Base is an innovative cloud-based CRM software company specializing in recruiting solutions for insurance agents across North America. Our mission is to streamline the recruiting process with our all-in-one CRM system, making it easier and more efficient for our clients to grow their organizations.

The Role

Role Objective

GO HIGH LEVEL EXPERIENCE IS REQUIRED.

As a Customer Success Manager at Agent Base, your primary goal is to ensure customer satisfaction and loyalty. You'll be the cornerstone in building and maintaining positive relationships between Agent Base and its customers, driving our commitment to deliver exceptional service and support.

Key Responsibilities

• Account setup
• Onboarding and training new clients to ensure they are up and running with our CRM software.
• Managing customer accounts and maintaining ongoing communication to understand and meet their needs.
• Providing support and innovative solutions to customer queries and issues.
• Advocating for customer needs and feedback within the company.
• Developing and executing effective customer retention strategies.
• Building and nurturing strong, long-lasting client relationships.
  
  

Ideal Profile

Skills And Qualifications

• Required: Proficiency in CRM-style softwares.
• Preferred (but not mandatory): Experience with GoHighLevel.
• Required: Minimum of 5 years experience as a Customer Success Manager.
• Experience in insurance recruiting is a plus but not required.
  
  

Personal Attributes

• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and a knack for creative solutions.
• Empathy and the ability to connect with customers on a personal level.
• You are familiar with basic domain setup
• You are comfortable with Intercom or similar customer support tools
• You are comfortable with Asana
• You have at least 1 year experience, ideally within a Customer Success / Technical Support role.
• You have excellent communication and interpersonal skills.
• You have working knowledge of Go High Level
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong team player who can manage multiple stakeholders
  
  

What's on Offer?

• Work alongside & learn from best in class talent
• Opportunity within a company with a solid track record of performance
• Leadership Role

LINK: https://agentbase.snaphunt.com/job/B2KJXAOIC2-NI-142?source=linkedin 

Sales Development Representative

Job Summary:

We are seeking a proactive Sales Development Representative to play a crucial role in expanding our client base within the staffing industry. The ideal candidate will engage with potential clients through various channels, assess their cleaning needs, and schedule appointments for our CEO.

Key Responsibilities:

• Develop a comprehensive understanding of our services, including specialized solutions for various industries.
• Initiate outbound calls (80-150 per day)
• Utilize LinkedIn and other platforms to generate leads.
• Schedule appointments.
• Initiate follow-up communications with prospects to address any outstanding questions or concerns, nurturing leads through the sales pipeline and providing timely updates to the management team.
• Seek feedback from clients and colleagues to identify areas for improvement, actively participating in training sessions and professional development opportunities to enhance sales skills and industry knowledge.

Requirements:

• Degree in Business Administration, Marketing, or a related field.
• Previous experience in sales roles.
• Strong communication skills.
• Proven track record of meeting and exceeding sales targets in a competitive environment.
• Proficiency in CRM software and other sales tools.
• Exceptional organizational skills, with the ability to manage multiple leads and priorities effectively.
• Flexible and adaptable approach to changing client needs and market dynamics.
• Commitment to delivering exceptional customer service and building long-term client relationships.

APPLY: https://www.linkedin.com/jobs/view/4111427202/?alternateChannel=search&refId=Gvhf4sE1JhAyvPWqDrCavg%3D%3D&trackingId=H%2FbY7YtFCVhEFSwlwvJrqw%3D%3D&trk=d_flagship3_jobs_discovery_jymbii 

Acerca del empleo

Apoyo Financiero Inc. is a fast-paced and rapid-growth Loan company serving under-banked communities. We have helped over 40,000 clients and funded over $400 million dollars in loans. We operate in 3 States, our goal is to improve the lives of our clients, employees and communities we serve. We help improve the lives of our clients by providing access to credit which allows them a pathway to the formal financial economy. Our work has a positive social impact in the communities we serve.

THE OPPORTUNITY We are seeking success driven customer service team players. If you have a passion for financial and lending services and working with the public, we would like to offer you the needed training for your professional growth in the lending industry. Our goals are achievable and we’ll give you all of the training required to know what to do. We work hard but have fun, so if you're resilient, a self-starter and able to build rapport, we'd love to hear from you.

This is not a remote offer position.

Your Role:

• Meet the company sales goals by making our company known, sell our products and get prospects in influence of the Branch.
• Customize financial solutions that meet clients needs and financial goals.
• Appropriately apply all available collection procedures and payment alternatives to minimize delinquency and credit losses.
  
  

Apoyo Financiero Inc. is a fast-paced and rapid-growth Loan company serving under-banked communities. We have helped over 40,000 clients and funded over $400 million dollars in loans. We operate in 3 States, our goal is to improve the lives of our clients, employees and communities we serve. We help improve the lives of our clients by providing access to credit which allows them a pathway to the formal financial economy. Our work has a positive social impact in the communities we serve.

THE OPPORTUNITY We are seeking success driven customer service team players. If you have a passion for financial and lending services and working with the public, we would like to offer you the needed training for your professional growth in the lending industry. Our goals are achievable and we’ll give you all of the training required to know what to do. We work hard but have fun, so if you're resilient, a self-starter and able to build rapport, we'd love to hear from you.

This is not a remote offer position.

Your Role:

• Meet the company sales goals by making our company known, sell our products and get prospects in influence of the Branch.
• Customize financial solutions that meet clients needs and financial goals.
• Appropriately apply all available collection procedures and payment alternatives to minimize delinquency and credit losses.
  
  

GENERAL REQUIREMENTS (Our Ideal Candidate)

• Experience in sales and collections preferred. Minimum 1 year of customer service experience, (Retail, Sales, Financial Services).
• Service-oriented and able to resolve customer grievances.
• Strong phone presence and experience dialing multiple calls per day
• Bilingual (English/Spanish).
• Numeric data skills and accuracy with computer (typing speed 40 wpm minimum).
• Self-motivated and a strong desire for professional growth
• Open to receive constant feedback and willing to become an expert on credit business.
• High School diploma or College preferred.

BENEFITS

• The base hourly rate for this position is $19.00 - $20.00.
• The hourly range is specific to the location of this job posting, and according to education level and experience level.
• Medical benefits.
• 401(K) Retirement plan.
• Generous PTO
• paid holidays
• paid sick days
• paid bereavement days for direct family members
• paid vacation days
• An inspiring career path that will benefit you, your family and your community.
• Growth and training career opportunities into leadership roles.
• $350 Employee Referral Bonus

POSITION

• Non Exempt Positions.
• Two days off per week including Sundays.
• This is not a remote position offer
  
  

We are an Equal Opportunity Employer

Apoyo Financiero participates in the Internet-based employment eligibility verification system E-Verify operated by the U.S. Citizenship and Immigration Services.

We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

APPLY HERE: https://paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=156809&clientkey=64FE544593519BC5C9E49FA9FB48BC43 

Acerca del empleo

Hi there! We are Scale Up and our client is looking for a Technical Customer Success Manager in the eCommerce industry!

Note to Applicants:

• Eligibility: This position is open to candidates residing in Latin America.

• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.

• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.