Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Job Title: Customer Service Representative

Location: Pembroke Pines, FL

Job-Type: Direct Hire

Referral Fee: +/- $750

Employment Eligibility: Gravity can only consider US Citizens or Green Card Holders at this time.

Position Overview

Gravity is seeking a Customer Service Representative who will support customers in resolving issues by answering questions, routing calls to the appropriate department, creating tickets, and providing product and service information.

Main Duties/Responsibilities:

• Interact with customers via telephone, email, or online chat to provide support and information on assigned products or services.
• Handle customer inquiries and complaints by directing calls to the appropriate person/department (transferring calls, creating a sales lead, and/or creating a ticket).
• Troubleshoot and resolve product issues, working with account managers and technical teams.
• Ensure that proper actions are taken to address customers' problems and concerns, utilizing knowledge of specific products or services to assist or escalate as needed.
• Assist customers in effectively utilizing SAAS solutions and finding value in the services provided.
• Document and update customer records in CRM systems based on interactions to track inquiries, complaints, and comments.
• Provide information on products and services, as well as updates on returns.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Ability to build rapport with clients.
• Strong organizational skills with the ability to prioritize and multitask.
• Professional and positive demeanor over the phone.
• Excellent written and verbal communication skills.
• Service-oriented with the capability to resolve customer grievances.
• Proficient computer skills and ability to learn new software.

Education and Experience:

• Previous experience in customer service and/or technical support roles.
• Technology-related experience is a plus.
• Experience with CRM systems (e.g., HubSpot, Salesforce) is a plus.
• High school diploma or equivalent required; a college degree is a plus.
• Customer service experience required.
• Experience with a related product or service preferred.

APPLY HERE: https://www.linkedin.com/jobs/view/4121148436/?alternateChannel=search&refId=f6sDfnOruJ3LRHwTTh0z9g%3D%3D&trackingId=obn28a2%2FrrxcybINIXvkzg%3D%3D&trk=d_flagship3_search_srp_jobs 

Join AO’s Growing Bilingual Market – Veterans Welcome!

AO’s bilingual market is expanding rapidly, and we are actively seeking talented, ambitious multilingual (Spanish, English, and other language skills) leaders to join our dynamic team. We deeply value the skills and dedication that veterans bring to the table, and with our specialized mentorship and training, you'll have the opportunity to maximize your earnings and build the career you deserve. Whether you're a military veteran or a bilingual individual seeking a fulfilling career, AO offers a supportive environment where you can thrive.

Top candidates will be:

• Professional, reliable, and detail-oriented
• Fast learners with a disciplined work ethic
• Positive, client-focused, and solution-driven
  
  

We offer/benefits:

• Work from Home – Enjoy the flexibility of working remotely from anywhere
• Flexible Schedule – Tailor your hours to suit your lifestyle
• Weekly Pay – Get paid weekly for your hard work
• Bonuses – Rewarding performance-based incentives
• Health Insurance Reimbursement – Comprehensive health support
• Life Insurance – Protect your future and your loved ones
• Retirement Plan – Secure your financial future with our robust retirement options
  
  

Your Duties:

• Learning and Growing: Absorb valuable knowledge and skills while working collaboratively with a team of professionals
• Adapting to Technology: Utilize technology tools that enhance your efficiency and streamline your work processes
• Building Connections: Develop strong, lasting relationships with clients and team members, creating a positive work environment
• Contributing to Success: Take an active role in driving sales initiatives and implementing strategies to help the company thrive
  
  

We welcome veterans who are ready to transition into civilian life with a rewarding career path. To be considered, please submit your resume and compensation requirements. In the interest of community wellness, all interviews will be conducted via Zoom video conferencing.

Apply Today: https://www.linkedin.com/jobs/view/4131137008/?alternateChannel=search&refId=n8Ihi7tDXcUtA9ts1NMsCg%3D%3D&trackingId=TzBfyD9WbQWz48sgezbYzQ%3D%3D&trk=d_flagship3_search_srp_jobs 

HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Sales Representative (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $2,000 - 2,500 USD/month + commissions

Schedule: Monday to Friday, 7:00am - 3:30pm Pacific Time

Job Overview:

Our client is a machinery company seeking for a motivated and results-driven Sales Representative to join their rain gutter materials distribution company. In this role, you will be responsible for generating new business opportunities, developing relationships with their customers (roofing and gutter contractors) to buy their materials from them.

This position offers the opportunity to work in a fast-paced environment where you can make a significant impact on the company's growth.

Responsibilities:

• Identify and pursue new sales leads through various channels including cold calling and lead generation.
• Conduct market research to understand customer needs and industry trends.
• Present and demonstrate products to potential clients, highlighting their benefits and features.
• Build and maintain strong relationships with clients to ensure satisfaction and repeat business.
• Track sales metrics and report on performance against targets.

Qualifications, Skills and Key Competencies:

• Extensive mechanical experience, roofing, and/or gutter experience or relevant experience.
• A strong sales acumen, excellent communication skills, and a passion for customer service.
• Experience in inside sales
• Fluent English and ideally fluent Spanish
• Strong understanding of market dynamics and customer behavior.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently as well as part of a team to achieve sales goals.

Benefits:

• Paid time off of 10 days per year
• US holidays

APPLY HERE: https://recruiterflow.com/hirelatam/jobs/657 

Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Customer Service Representative

What You’ll Do

• Provide exceptional support for our applications and associated services
• Answer phone calls, chat, and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc…
• Meet and exceed service level goals.
• Utilize support tools and resources necessary to get the job done, including e-mail, chat, telephone, and Salesforce.
• Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.
  
  

Preferred Experience

• Advanced English Level
• High School Diploma
• Expert understanding of desktop operating systems including Microsoft Windows 2000.
• General understanding of internet technologies
• Self-motivated, highly collaborative, creative, goal-oriented and team-centric
• Superior oral and written communication skills
• Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
• Attention to detail, excellent organizational skills, superior time management skills
• Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment
  
  

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger!

Join us now!

BeCognizant #IntuitionEngineered

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

APLICA AQUÍ: https://careers.cognizant.com/global-en/jobs/43448/customer-service-representative/?source=JB-11500 

Customer Service Advisor

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Type: Full-Time

Location: Managua

WHAT’S IN IT FOR YOU?

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits such as life insurance, meal subsidy
• Opportunity for monthly performance incentives
• Enjoy our onsite Break Rooms, onsite clinic and more
  
  

What You Want Matters To Us

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for Customer Service Advisors

This role is the perfect opportunity for someone considering a career in Customer Service in various industries

WHAT WOULD YOU BRING TO OUR TEAM?

Your passion for doing good for other people will help you bond with your customers and your team. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

TO BECOME A PART OF OUR TEAM:

• High School Diploma
• Police Record Updated
• Resume
  
  

CALL US HOME:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.

Learn more:

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.

Location:

Nicaragua- Managua

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R1567672

APPLY HERE: https://apply.concentrix.com/global/en/job/CONCGLOBALR1567672EXTERNALENGLOBAL/Customer-Service-Advisor?utm_source=linkedin&utm_medium=phenom-feeds 

Misión

Ofrecer a los clientes actuales y potenciales una adecuada atención, asesoría y resolución a sus consultas y solicitudes en función a las políticas, procedimientos y normas establecidas por la organización, lo anterior con el objetivo de brindar un servicio diferenciado y de calidad en los diferentes canales de atención gestionados por el Centro de Contacto

Áreas De Responsabilidad

• Servicio al cliente a través de los diferentes canales de atención según sea el rol asignado (call center personas, empresas, chat, correos institucionales y redes sociales)
• Resolución en primera línea y en los casos de segundo nivel brindar el adecuado control y seguimiento de los mismos
  
  

Condiciones laborales

• Lugar de trabajo: Edificio Central, San José Centro
• Modalidad: Hibrida
• Horario: lunes a viernes de 08:00 a.m. a 5:00 p.m. o de 09:00 a.m. a 06: p.m., u 10:00 a.m. a 07:00 p.m. y los días sábados de 09:00 a.m. a 07:00 p.m. y los domingos de 09:00 a.m. a 06:00 p.m. con un día libre sea sábado o domingo, y con un período de descanso, que no forma parte del tiempo efectivo de trabajo, de lunes a domingo de una hora y quince minutos .

APLICA AQUÍ: https://www.magneto365.com/co/empleos/servicio-al-cliente-telefonico-5f6a9332-8ed8-43e6-9cee-cee8add0b6fb?utm_source=linkedin_jobs_apply&utm_medium=referral&utm_campaign=grupo-bolivar 

Company’s Overview:

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

Virtual Customer Service Representative:

The Virtual Customer Service Representative provides assistance to all our optical retail stores across the United States when performing eye exams. You don’t need to be an optometrist or have a medical background as we’ll teach you how to perform a refraction. Outstanding interpersonal skills and professionalism are a must. Our ideal candidate brings a professional presentation, excellent communication skills and naturally provides world-class service.

APPLY HERE: https://www.linkedin.com/jobs/view/4117947151/?eBP=CwEAAAGUhU7aoxoIYgg0wTPVtBlR-ML3wMCm3AwnR_8SnItdlhqo33xYEJfJrmHGSpk4IkKR_xV2ehnfVnMNpes35OprQugFiY0Uwzj6GH5_zREctphZ7K2RxuaUtPIPNXItgjrR9qF0mh-845G0gWgUxlHxCGdAWlu5ZPOSk-GHGiJHGNJYN4JdwTgUVk7OPInztgVA-AoOqskWZLWDWLpxgkQfQ3wy4dq2iz09m1AJ_uAcMt_srNvI6T8pcCMNOEn5mGQDbtqOEDZjW2eoYpMtmasLQAJ-dDzJhMLUZ_Qsh_rFd2CCf0Vx2sSnJjfrGmkpsMGlhQnhv-Fll1sHxuA-_gh2iiOoAaoRQ303yAXrZuZ0LjLjsMMwxuY6Zot3kYF5wSCLCl8GlHPhPfdwHGVl4hZRa6ndoH1uAcxrljuX80DVlZVph1PQCT8cD2P45F75NFQi_J579pf-OLbymojvcvCH1fIrh0iKNlAaaZF-LtwxMbkoYaG30YBpRLoIaPkznw&refId=pZP5AOf9WQxgOifokznmtw%3D%3D&trackingId=mFiCB8fnsAZHg8wvQX5Www%3D%3D&trk=flagship3_search_srp_jobs 

Recognized as the leading software development company in the Americas, our client offers 100% remote modality and an excellent work environment where professionals can thrive and work in multicultural teams with flexible schedules and endless growth opportunities.

Overview of the Role

Join our team as a Customer Experience Representative and embark on a journey where you'll be an essential part of various projects involving multicultural teams distributed worldwide. This role isn't just about providing customer support; it's about building relationships, solving problems, and ensuring customer satisfaction. We're seeking individuals who are proactive, detail-oriented, and possess excellent analytical abilities, along with strong teamwork and multitasking skills. As a Customer Experience Representative, you'll play a vital role in supporting our customers, addressing their inquiries, and providing solutions to their needs. Your ability to understand customer requirements and tailor your support accordingly will be crucial for success in this role.

In this role you will

- What will my main tasks be?

You'll immerse yourself in supporting our customers, addressing their inquiries, and providing solutions to their needs. This involves effective communication, problem-solving, and ensuring customer satisfaction.

- How will I contribute to the team?

Your role is crucial in maintaining positive relationships with our customers, ensuring their needs are met, and providing valuable feedback to improve our products and services.

- Will I collaborate with other departments?

Yes, you'll work closely with various departments such as sales, marketing, and product development to address customer inquiries and enhance the overall customer experience.

- What methodologies will I be using?

You'll utilize customer service best practices, effective communication techniques, and problem-solving skills to address customer needs efficiently.

Are You the Right Fit?

- Do you have experience in customer service roles?

Previous experience in customer service roles is preferred, but not mandatory. We value individuals who are proactive, empathetic, and possess strong communication skills.

- How do you handle challenging situations?

We're looking for individuals who can remain calm under pressure, empathize with customers' concerns, and efficiently resolve issues to ensure customer satisfaction.

- What languages do you speak?

Proficiency in English is required. Additional language skills are a plus, particularly languages spoken in regions where our customers are located.

What We Offer

- Competitive Compensation Package: We offer a competitive compensation package to reward your hard work and dedication.

- Remote Work: Enjoy the flexibility of working remotely from the comfort of your own home.

- nternational Exposure: Join an international company with diversity and multicultural inclusion, providing you with exposure to different cultures and perspectives.

- Opportunity for Growth: We provide opportunities for career advancement and skill development, allowing you to grow both personally and professionally within the company.

- Supportive Work Environment: Experience a supportive work environment where your contributions are valued, and your ideas are encouraged.

- Work-Life Balance: We value work-life balance and offer flexible work arrangements to accommodate your personal needs.

- Continuous Learning: Access to training and development programs to enhance your skills and knowledge in customer service and related areas.

- Employee Benefits: Enjoy a range of employee benefits, including health insurance, retirement plans, and other perks to support your overall well-being.

APPLY HERE: https://www.linkedin.com/jobs/view/4126519860/?alternateChannel=search&refId=%2Bb9O4R5uVrGl%2FOEaJYyb9w%3D%3D&trackingId=I9JncnnNAqmsvHdt10ZERg%3D%3D&trk=d_flagship3_search_srp_jobs 

Acerca de Nosotros

En SimplePractice, nuestro equipo está dedicado a mejorar la industria de la salud y el bienestar mediante la creación de un conjunto de soluciones innovadoras para profesionales de la salud mental y conductual, y sus clientes. Nuestra plataforma apoya a los profesionales en los Estados Unidos de América en su camino clínico hacia la obtención de licencias, les ayuda a gestionar su práctica privada una vez que ya están operando, y permite que nuevos clientes descubran e interactúen con ellos. Adoptamos un enfoque centrado en el profesional en todo lo que hacemos, lo cual permite que nuestros usuarios dediquen más tiempo a sus clientes mientras inician, hacen crecer y mantienen una práctica privada exitosa.

El Rol

Estamos buscando un/a Especialista en Servicio Al Cliente amigable y con muchas ganas de aprender para unirse a nuestro equipo.

Nuestros clientes son nuestra prioridad, y apoyar su éxito es lo más importante para nosotros. Por eso, nos esforzamos por ofrecer un soporte inigualable y alentamos a nuestros clientes a que siempre nos informen sobre cómo podemos mejorar nuestra plataforma.

En este rol, utilizarás tu pasión por la colaboración y la tecnología para ofrecer a nuestros clientes una experiencia de clase mundial. Actuarás como el primer punto de contacto, atendiendo llamadas telefónicas entrantes, y asistiendo a los clientes por chat y correo electrónico. Este puesto te brindará la oportunidad de apoyar y proporcionar un valor tangible a nuestra comunidad en crecimiento.

Este es un puesto a tiempo completo, por horas, con posibilidad de horas extras durante las temporadas pico. Buscamos personas que también puedan ofrecer disponibilidad fuera del horario comercial tradicional, incluyendo fines de semana y horas nocturnas, para ayudarnos a cumplir con nuestros objetivos a lo largo de toda la semana.

Responsabilidades

• Atender las consultas entrantes de los clientes sobre las características de nuestra plataforma.
• Responder todos los correos electrónicos de soporte entrantes en un plazo de 60 minutos o menos, buscando siempre tiempos de respuesta más rápidos.
• Redirigir los correos electrónicos de soporte entrantes a miembros especializados del equipo de Servicio Al Cliente según sea necesario.
• Asistencia a clientes en chats de soporte durante nuestro horario estándar de atención.
• Programar llamadas telefónicas y sesiones de videoconferencia con los clientes según sea necesario.
• Investigar y resolver preguntas complejas de los clientes.
• Identificar patrones en los correos electrónicos y chats de soporte entrantes, y estar atento a posibles problemas tecnológicos que puedan surgir.
• Escalar los problemas técnicos a nuestros Especialistas en Soporte Técnico.
• Contribuir a nuestros objetivos de tasa de conversión mediante llamadas de inducción en vivo con clientes durante el periodo de prueba gratuita de la plataforma.
• Mantener la alineación con el equipo de Servicio al Cliente y otros grupos internos.
• Identificar y reportar vacíos de conocimiento y trabajar para agregarlos a nuestro centro de aprendizaje.
• Colaborar con otros equipos de SimplePractice para gestionar consultas de clientes cuando se requiera colaboración interdepartamental.

Habilidades y Experiencia Deseadas

• Dominio del ingles
• 1-2 años de experiencia en soporte o atención al cliente en un rol de servicio, trabajando con una base de clientes diversa y profesional.
• Tienes un título universitario de una institución acreditada.
• Capacidad de autogestión para alcanzar metas definidas y priorizar entre múltiples tareas diferentes.
• Sentido de urgencia para completar el trabajo de manera eficiente y precisa.
• Cómodo/a con la ambigüedad para determinar la mejor solución para nuestros clientes.
• Cómodo/a gestionando y resolviendo problemas con múltiples programas, aplicaciones y herramientas informáticas (por ejemplo, Slack, Asana, Zendesk, Google Workspace).

Aptitudes Preferidas

• Eres altamente empático/a, paciente y realmente disfrutas ayudar a las personas.
• Excelentes habilidades de comunicación escrita y verbal, con un enfoque en un tono casual, amigable y conversacional.
• Puedes organizarte en un entorno multitarea y ajustar prioridades según sea necesario con mínima supervisión.

Rango de Compensación Mensual

DOP $38,700 - $60,100 por mes

APLICA AQUÍ: https://www.simplepractice.com/careers-list/?gh_jid=5381259004 

APPLY HERE: https://careers.united.com/us/en/job/UAIUADUSPUJ00000026EXTERNALENUSTALEO/Customer-Service-Representative-Part-Time?utm_source=linkedin&utm_medium=phenom-feeds

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Our Core Values Are

• Creativity: Make it simple, lead the change.
• Commitment: Aim for better, impact for the good.
• Connection: Share experiences, grow together
  
  

Job Summary

The primary responsibility of this role is to support the appliances and Home theater activation process, ensuring a seamless experience for customers. This role requires strong communication skills, patience, and the ability to navigate through various software systems efficiently.

Job Responsabilities

• Manage and resolve customer complaints.
• Provide customers with product and service information. Disclosure of terms of agreement for said products or services.
• Enter new customer information into the system.
• Update existing customer information.
• Process orders, and service renewal requests.
• Promote customer loyalty and retain clients.
• Identify and escalate priority issues.
• Route calls to appropriate resources.
• Document call information according to standard operating procedures.
  
  

Skills

• Verbal and written communication skills
• Process adherence
• Listening skills
• Customer service oriented
• Objective Judgment
• Adaptability
• Team work
• Stress tolerance
• Good data entry and typing skills.
• English Level B2 or upper.
  
  

Benefits

Our Benefit Alliances, a key component of our Life Balance programs designed to enhance your overall well-being and work-life harmony. Through strategic partnerships with a variety of businesses, our associates enjoy exclusive promotions and special pricing on a range of products and services. Whether it's discounts on fitness memberships, dining, travel, or wellness products, these alliances offer valuable perks to make your everyday life more enjoyable and affordable. Take advantage of these benefits as part of our commitment to support your personal and professional growth.

APPLY HERE: https://www.linkedin.com/jobs/view/4027617876/?alternateChannel=search&refId=mx8IXCKcaAFrtAbynHsS%2BA%3D%3D&trackingId=3Kw%2BTpP06POg4M6Rt1YRDg%3D%3D&trk=d_flagship3_search_srp_jobs 

Job Description

Welcome to TaxGoddess.com, the most vibrant professional services firm on the planet! We're all about providing top-notch solutions to our clients and having a blast while doing it. Our Global team is in hot pursuit of the right Customer Care Representative with a keen analytical mind and a passion for work to help us reach new heights. Creativity knows no boundaries within our organization, and the next mind-blowing idea might just spring from you! Don't let this opportunity pass you by! Learn more below!

Seeking a detail-oriented, flexible, and motivated individual for our fast-paced team of experts. At our firm, we highly value those who demonstrate a deep commitment to their work, possess an insatiable curiosity, and continuously seek knowledge. Strong communication and active listening skills are vital to excel with us. Take the leap and become part of our dynamic team today!

We offer competitive pay in line with Mexican industry standards.

Resumes in English only will be considered.

We are looking for:

Someone who has a sparkling personality and is Smart as a Whip is a Customer Care Rep. Strong work ethic, drive to assist, confidence in front of clients, and ability to work independently. Attendance and punctuality are both paramount, as well as a professional demeanor, and excellent customer service skills.

Responsibilities:

• Know the client inside and out. You need to be the primary rep, know the clients' personality, likes / dislikes, and how they prefer to work with our team. It will be your job to be the Primary point of contact for any clients over any questions, requests, needs, absolutely anything that they need they will reach out to you first.
• Note that each representative within our company typically have a maximum of 20-40 clients to depending on client size and complexity.
• These clients, once assigned, do not change unless issues arise.
• You will be expected to handle requests not only at the outset of the request but also throughout the process of the entire team (the whole company) managing the request.
• This includes: initial contact, follow-up with the team, final delivery to the client, and the ability to handle any client concerns
• There is deep training provided on this, under the wing of a Sr. Rep, and no new representative is typically allowed to deal with clients until after the 90 days of this deep training is complete.
• Manage and lead Zoom calls and meetings with clients. You are the “host” and must manage the client and team during these meetings (guide the conversation through any agenda and ensure all participants get their questions answered).
• Ensure accurate and timely processing of client requests, including updating client information in the CRM systems (Slack and Insightly primarily).
• Collaborate with team members to address client concerns and escalate complex issues to the appropriate department.
• As taxes and finances can be a tough subject for some clients, you will be expected and trained to deal with confusion, upset clients, and tough situations, technical knowledge in our arena, and you will be expected to manage any crisis situation with charm and grace.
• Maintain confidentiality of client information and adhere to industry regulations and standards.
• Provide administrative support to partners and staff, including scheduling meetings, preparing documents, and managing correspondence.
• Assist with special projects and initiatives as assigned by management.
• Help other departments when needed (if needed) and any other responsibilities as assigned
• The pivotal part of this role is to ensure that the “Customer Care Specialist” thrives for the team and the Manager/HOD
  
  

Qualifications:

• Native-level proficiency in English
• Minimum 5 years of previous experience in a customer service or client-facing role, preferably in a professional services environment.
• Strong communication skills, both verbal and written, with the ability to communicate complex information clearly and effectively.
• Excellent interpersonal skills and the ability to build rapport with clients and colleagues.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in Google Suite
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Knowledge of basic accounting principles and tax regulations is a plus.
  
  

Tools/Systems/Applications:

Slack

Insightly

Zoom

Google Suite

System requirements :

• This offer requires the use of your own device.
• Internet Speed: At least 10mbps
• CPU: Core i5 (8th generation minimum) or i7 (8th generation minimum)RAM: Minimum of 16GB
• Storage: Minimum 256GB SSD or 500GB HDD
• Operating System: Windows 11 Pro - We’ll assist with installation.
• Audio: A good quality headset preferably equipped with noise cancellation
• Video: A laptop/pc with a webcam or a good-quality webcam
  
  

To ensure the security of our firm, we can only consider candidates who have a Windows operating machine. Having Windows Pro would be a significant advantage. If you are a Mac user and wish to apply, please note that you will need to acquire a Windows operating machine once you are accepted to perform the job with us.

A few perks to consider once hired include:

• Permanent Work from home.
• We offer consistent and reliable work hours, and therefore compensation, sought after by most freelancers and independent contractors. A full-time position with us requires work at a minimum of 40 to 50 hours per week.
• This opportunity provides great USA exposure for finance enthusiasts or those curious about this field.
• Paid training. Training isn't just necessary to our company, it is vital. We ensure that our staff develops skill sets to perform a broader range of work. We ensure no one is left behind.
• Equal Staff Opportunity. No company politics.
• Our company embodies a culture of appreciation. We don't take for granted our teams’ fantastic work.
• Collaborative environment: Our team integrates 13 divisions of expertise. We ensure staff can give help and get help when they need it. This allows the opportunity to interact with people from a wide variety of global cultures.
• Work-life balance. We conduct games, movie nights, fun activities & events to bring the team closer together and ensure a close culture is created & maintained.
• We strive to streamline our systems & processes. We provide incentives based on performance and novel ideas implemented.
• Staff Referral Bonus Program: A $200 incentive for every qualified candidate who stays with us for more than 90 days.
  
  

Working Hours:

• Our USA business hours include MANDATORY overlap for this position of 8:00 am to 5:00 pm Arizona time.
• Billable teams ( Bookkeepers, Tax preparers, Customer care, and admins ) expect to work at least 50 hours per week during tax season, and weekends could be required.
• We need someone available for on-call emergencies (outside of normal working hours. Only when needed).
  
  

Our Culture And Benefits

• We offer a full-time contract with consistent and reliable work hours. This leads to consistent compensation, which is sought after by most freelancers and independent contractors.
• USA exposure working under a Top 1% ranked CPA for tax strategy.
• Paid training. Training isn't just necessary to our company, it is vital. We ensure that our staff develops skill sets that allow them to perform a broader range of work.
• Equal Staff Opportunity. No company politics.
• Our company embodies a culture of appreciation. We don't take for granted our teams’ fantastic work.
• Collaborative environment: Our team integrates 13 divisions of expertise. We ensure staff can give help and get help when they need it.
• Work-life balance: We provide a flexible working schedule and conduct games, movie nights, fun activities & events to bring the team closer together and ensure a close culture is created & maintained.
• We strive to streamline our systems & processes. We provide incentives based on performance and the novel ideas that have been implemented.
• Staff Referral Bonus Program.

APPLY HERE: https://app.usebraintrust.com/jobs/14640/?utm_channel=jobboard&gh_src=06bf3def4us&utm_source=linkedin 

GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. GSP Services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.

The Role

We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.

You Will Be Responsible For

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
  
  

Ideal Profile

• Analytical and critical thinking
• Strong oral and written communication abilities.
• Advanced English Level
• Teamwork oriented
• Strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Strong computer navigation skills and PC Knowledge
• Quiet and distraction-free environment to work
• Problem-solving
• Possess self-motivation to achieve and exceed goals
• Immediate availability preferred.
  
  

What's on Offer?

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Flexible working options

APPLY HERE: https://gsp011.snaphunt.com/job/2JCS88HHQF-PA-151?source=linkedin 

As a Customer Service Agent, You Will

Interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.

Key Responsibilities

• Help customers with complaints and questions, give customers information about products and services
• Ensure to deliver BGO and client metrics and expectations on a regular basis.
• Ensure customer satisfaction and provide professional customer support
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
• Champion company core values and other company programs
• Other duties as assigned
  
  

Requirements

• Previous experience in Customer Service is preferred
• English Proficiency of CEFR B2 / 85% or better
• Successful completion of high school education is preferred
• We offer both Work from Office and Hybrid work modules - to be considered you must be able to work from our office. Who doesn't like a beautiful, new office with a fun work environment and free coffee?
  
  

About You

• Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
• Ability to connect with customers with empathy and offer helpful solutions
• A desire to grow and drive your career forward
  
  

Why work with us?

• Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus
• Performance Bonus
• Birthday day off (paid)
• Marriage Leave (3 days paid)
• Bereavement Leave (3 days paid)
• Free counseling sessions
• Point-to-point transportation
• Annual merit increase
• Asociacion solidarista
• Dental Benefit
• SmartFit Partnership
• Employee Discount Hub (Discounts in restaurant, hotels and flights)
• Free parking for all employees
• An amazing work culture where you can learn and grow
• Opportunities for internal growth within the company
  
  

About Us

Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

Where are we located?

We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.

APPLY HERE: https://jobs.nexushr.tech/bill-gosling-outsourcing-r0rbsaau/customer-service-agent-hybrid-and-work-from-office-213090/?ref=aHR0cHM6Ly93d3cubGlua2VkaW4uY29tLw== 

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary:

As Sales System Manager, you will be responsible for owning and optimizing our sales systems, processes, and technologies to drive efficiency, productivity, and revenue growth. The ideal candidate will have a strong background in sales operations, CRM administration, and process improvement.

We are looking for someone passionate about systems, with a strong product background, and an understanding of how sales tools impact revenue by connecting the intricacies of these tools to the sales process. This role requires a curiosity for solving complex challenges. You will ensure that our Sales team has the necessary tools and optimized workflows to effectively manage their daily responsibilities. Additionally, you will provide support and coordinate with various Customer stakeholders to advance internal project initiatives and drive process improvements. In this role, you will act as the owner of all customer tools, overseeing their usage, vendor management, process improvements, and more.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

• Lead key projects related to the optimization of the sales tools (SFDC, Salesloft, Gong, LinkedIn Sales Navigator, among others).
• Manage a small team focused on account assignment, overseeing all sales tool administration and leading enrichment efforts to ensure data accuracy and process efficiency.
• Manage the configuration and ensure an optimized set-up for our sales tools to ensure it meets the needs of our sales team and aligns with business objectives.
• Implement and manage integrations between our sales tools to streamline processes and improve data accuracy.
• Manage the renewal, licensing, budget, and features of customer sales tools, ensuring they are configured effectively to meet the needs of our business and sales team.
• Develop and maintain sales processes and workflows within the CRM system and tools, including lead management, opportunity tracking, and forecasting.
• Develop and maintain comprehensive documentation for sales tools and processes, ensuring consistency and ease of access for the team.
• Provide training and support to sales team leaders and members on CRM best practices, processes, and system functionality.
• Partner with cross-functional teams, including Marketing, Engineering, and Product, to ensure alignment and integration of sales systems and processes.
• Coordinate work and prioritization for Salesforce Product Enhancement between Customer and Engineering.
• Stay informed about industry best practices, emerging technologies, and trends in sales operations to continuously improve our sales systems and processes.
• Willingness to roll up your sleeves and actively engage in day-to-day operations, tackling challenges and driving solutions across the sales systems landscape.
  
  

In the first week, expect to:

• Onboard and integrate into Toptal.
• Rapidly begin learning about Toptal’s history and vision.
• Familiarize yourself with the Customer initiatives, and projects and how they are aligned with Toptal’s overall success.
• Meet the Customer team and your key stakeholders to begin uncovering individual and team priorities.
  
  

In the first month, expect to:

• Learn the true value of Toptal by completing onboarding training, shadowing calls, and meeting with key stakeholders.
• Explore Toptal’s tools and resources to understand how they are currently used.
• Familiarize yourself with Toptal’s Sales tools and tech stack.
• Familiarize yourself with the sales processes and systems workflows.
• Familiarize yourself with existing Sales Operations and Systems processes.
• Shadow ongoing Salesforce and other sales tools initiatives to familiarize yourself with cross-functional teams and projects.
  
  

In the first three months, expect to:

• Lead new Salesforce Projects aligned with the Customer Salesforce Roadmap, while exercising discretion and independent judgment.
• In partnership with the Engineering team, build and manage salesforce objects and workflows.
• Begin to identify areas for improvement on existing processes and scope additional opportunities.
• Review and assess the impact and spend of each sales tool at Toptal, identifying essential features and eliminating those that are not needed to optimize tool efficiency and cost-effectiveness.
  
  

In the first six months, expect to:

• Identify additional areas of opportunity to strengthen the Sales System tool, leading systems improvement proposals to Customer Leadership, recommending processes best practices to ensure data quality and optimizing processes for our sales teams.
• Ensure we have the best tools and processes for our Sales team to drive better sales outcomes and revenue.
  
  

In the first year, expect to:

• Own or assume a key role in designing and leading Toptal’s Customer Sales Tool roadmap by leading key strategic system projects and providing recommendations regarding how to improve Tools.
• Be the subject matter expert for all sales systems and tool questions and intricacies.
• Become a trusted business partner to Customer Leadership and other Senior Leadership across Toptal.
  
  

Qualifications and Job Requirements:

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field is required.
• 5 years of experience in sales operations, CRM administration, or a related field.
• Proven experience administering and optimizing CRM systems (e.g., Salesforce, HubSpot).
• Experience with sales process design, implementation, and optimization.
• Salesforce Administrator certification is strongly preferred.
• Experience with sales enablement tools and technologies (e.g., sales engagement platforms, analytics tools) is a plus.
• Strong analytical skills with the ability to analyze data, identify trends, and make data-driven recommendations.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Highly organized with the ability to manage multiple projects simultaneously.
• Collaborative. Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
• Proactive. Understand our shared mission, and be willing to put in the work required to drive us to that goal.
• Organized. The nature of this role requires that you understand multiple priorities and the timelines associated with each and execute with operational efficiency being top of mind.
• Meticulous. Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
• Coachable. This role requires the ability to synthesize feedback and put it into action.
• Executive Communicator. In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies - is paramount to success.
• Trusted Business Partner. You must be relationship-driven.
• Innovator: This role favors those experienced in successfully launching externally facing materials to sales teams.
• You don’t take yourself too seriously; you have a sense of humor and are comfortable with sarcasm.
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

APPLY HERE: https://www.toptal.com/careers/sales-system-manager?lever-source=LinkedIn 

Telesales Associate - Remote USA (located in TX, NC & SC)

Start Date: February 10, 2025

About Just Energy:

Take your career to the next level with a leading North American energy company poised to lead the retail and green energy industry well into the twenty-first century. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers with essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers.

Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy.

Your opportunity:

As an inbound Telesales professional you will have a pivotal role assisting the company achieve our goal of new customer growth while maintaining an exceptional customer experience and setting a new benchmark in the industry. You will be responsible to maintain a high level of energy and enthusiasm to keep prospective customers engaged, as well as to meet sales goals on a regular basis. Good communication skills and a strong customer focus are essential qualities for success in this role.

Requires reliable commitment to the full schedule, with work hours from 11:00am CST to 8:00pm CST (Monday-Friday) and 9:00am CST to 6:00pm CST (Saturday & Sunday)

Responsibilities:

• Answering inbound sales calls from customers and effectively communicate pricing, promotions, and special offers to drive sales conversions.
• Efficiently navigating our order entry system(s) as necessary
• Tailor sales pitches and solutions to address their specific needs and demonstrate how the service can meet those needs effectively.
• Accurately documenting interaction details
• Meeting Key Performance Indicators (sales process, call quality, attendance, and call conversion, and product selection)
• Build rapport and establish positive relationships with customers to foster trust and loyalty.
• Staying educated on corporate initiatives, market changes and process changes.
• Stay up to date with product features, specifications, pricing, and any updates or changes. Articulate product details clearly and accurately to potential customers, highlighting key selling points.
  
  

Requirements:

• High school diploma or equivalent (College or university education is a plus)
• Proven track record in sales, preferably in a call center or Telesales environment
• Excellent verbal communication skills with the ability to build rapport and engage customers. (Spanish proficiency a plus)
• Persuasive and confident sales approach with strong negotiation skills
• Active listening and consultative selling abilities
• Results-oriented mindset with a focus on achieving and exceeding sales targets.
• Strong computer skills with the ability to utilize multiple systems simultaneously
• Must be available to work days/times as required by business needs - 4 weekdays and 1 weekend day
• Must have access to high-speed internet, hardwired connection is preferred
  
  

Benefits:

• Paid training.
• Work from home
• Retirement Saving Options
• Health & Dental Insurance
• Company paid Short-term Disability & Life Insurance
• Employee discount opportunities
• Personal development resources
• Health & Wellbeing tools & resources
  
  

APPLY HERE: 

Who We Are:

Energy, Opportunity, and Growth are core to your way of being and are essential to succeed with us.

Energy - Energy is at the core of everything we do. Whether it's our products or our enthusiasm to excel, we are driven by a firm sense of action to achieve exceptional results, underscored by a distinct family and community spirit.

Opportunity - Just Energy is synonymous with opportunity. Our dynamic and diverse group of companies offers unparalleled opportunities to contribute to our corporate success with a host of initiatives, projects, and resources designed to promote personal and professional development and growth.

Growth - Take your career to the next level with a leading North American energy company poised to lead the retail and green energy industry well into the twenty-first century. Just Energy's range of premier training programs support employee learning and development - a cornerstone of our growth and success.

Our Opportunity

Do you have an infectious personality and a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the purr-fect role for you!

Chewy is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We are seeking a full-time, motivated Customer Service Representatives to join our award-winning customer service organization.

In this role, you should be comfortable working from home, and you must reside within Florida. Starting wage is $15.50 / hour with opportunities to learn and further develop your skills while working remotely!

We are not looking for order-takers or script-readers – we’re searching for those who can engage with our customers on the phone, have the ability to think critically in the moment, and have a passion for genuinely helping others. Having a love for pets is an added bonus!

What You’ll Do

• Engage directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving when something doesn’t go as planned.
• Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
• Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
• Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
• Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

What You’ll Need

• 2 years of customer service experience
• Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

• Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
• Work area acceptable for webcam use.
• Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.) Applicants must meet and show this requirement.
• You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
• Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:
  • A smartphone or tablet on which the Okta mobile app can be downloaded.
  • A cell phone that can receive SMS messages and phone calls.

APPLY HERE: https://careers.chewy.com/us/en/job/6135629?gh_jid=6135629&gh_src=LinkedIn 

Why Chewy Customer Service?

It's not just about us. It is also about what you get. That's why in Chewy Customer Service, you are empowered to become your best.

• YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their perspectives to deliver on our mission!
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming your best – no matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate Chewtopians who are making an impact each day.

About Spark Advisors

We're Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.

In just four years, we've partnered with over 5,000 brokers and enrolled over 140,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we've maintained an NPS of 91 and a client retention rate of 93%, and we've helped brokers grow on average >100% since partnering with us.

It's an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 40 to 70 in the last year. Most recently, we've raised a Series B from leading investors who share our ambition.

Join us: we're always on the lookout for sharp, talented, empathetic teammates.

Summary

Spark is looking for a Customer Support Associate In this role, you will assist health insurance agents with their inquiries and provide initial support to clients. Your role involves addressing basic issues, escalating complex cases, and ensuring a seamless experience for all stakeholders. You will work closely with internal teams to resolve our clients' problems.

You will report to the Customer Experience Manager and partner with them to create an exceptional experience to our growing customer base.

Please note this is a full-time hourly paid position with a pay range of $25.00 - $27.00 per hour.

Key Responsibilities

• Support Agents and Clients: Provide first-level support to health insurance agents and clients through various communication channels, including phone, email, and chat.
• Triage Requests: Efficiently categorize and prioritize incoming requests to ensure timely resolution or escalation to appropriate departments.
• Issue Resolution: Address common inquiries related to contact and onboarding status, as well as, ad hoc requests from both internal and external customers.
• Documentation: Accurately document interactions and resolutions in the ticketing system.
• Feedback Loop: Gather feedback from agents and clients to identify areas for improvement in processes and services.
• Collaboration: Work closely with other departments to resolve complex issues and improve service delivery.
  
  

Skills Knowledge and Expertise

• Competencies:
• Strong communication skills, both verbal and written
• Excellent problem-solving abilities
• Ability to work independently and as part of a team
• Proficiency in using ticketing software and other communication tools
• Strong organizational skills with attention to detail
• Qualifications:
• Previous experience in customer service or support roles, preferably in the health insurance industry
• Fluency in Spanish is required
• High school diploma or equivalent; additional qualifications in healthcare or insurance are a plus

Compensation

Hourly Range

$25—$27 USD

Why you should join our team

By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:

• Equity compensation
• Health care, including dental and vision through our PEO Sequoia
• Flexible work location; co-working available
• 401k
• Paid Time Off
• Monthly Remote Work Stipend (help cover costs of home-office needs)
• Paid Parental Leave
• Up to 12 weeks for birthing parents
• Up to 8 weeks for non-birth parents
• 11 paid holidays
• 2 week sabbatical at 5 years of employment
• Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
  
  

APPLY HERE: https://job-boards.greenhouse.io/sparkadvisors/jobs/4453609008?gh_src=25a19f4d8us 

At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Responsibilities

Qualifications