CONTACT CENTER REPRESENTATVIE
At Verisys we are passionate about improving people’s lives. This includes our customers, the patients they serve, our clients, and our team members. A Verisys Contact Center Representative represents the first impression of our organization. They set the tone for the Verisys client experience with the highest standards and purest data.
At Verisys we take tremendous pride in the quality of our data and services; the person chosen for this role will elevate and protect the credibility and integrity of the company within the health care community – patients, providers, payers and our country’s entitlement programs that cover the most vulnerable among us. In this position, you’ll have the opportunity to create and influence a proactive and positive culture as a part of a greater team – one that celebrates successes and enjoys the journey along the way.
Please note this is a remote opportunity but you "MUST" live in one of the following states to be considered: CO, FL, GA, IL, IN, KS, KY, MA, ME, MD, MO, MI, NC, OH, OK, PA, UT, TN, WI, VA
The schedule for this position is 4/10's, from 8am - 8pm EST. Shift's will be determined during the interview process.
Must have 5G high speed internet!!!
Responsibilities:
- Provide top notch customer service in a fast-paced environment
- Educate and assist customers and health care providers with Verisys services and data
- Maintain high-performance metrics around quality, accuracy, as well as customer satisfaction
- Be able to make sound decisions while keeping the customer and company in mind
- Ability to work independently while doing what’s best for our customers
- Involved in all aspects of customer service, including solving problems, answering questions
- Ability to work with customers to ensure fantastic service
- Pragmatically and effectively communicate to both internal and external customers
- Respond promptly and efficiently to incoming requests
Requirements:
- Ability to create and deliver the best customer experience possible
- Excellent verbal and written communication skills
- The ability to work in a fast-paced environment while being organized and using your time efficiently
- Empathy to customer concerns and ability to display sincere desire to find a resolution
- Ability to meet strict attendance guidelines
- Excellent written and verbal communication skills
- Ability to adjust between technical and functional to meet audience comprehension
- Strong critical thinking skills with the ability to work through and understand the details to arrive at solutions
- Highly organized, with ability to multitask to meet or exceed deadlines in a fast-paced, changing environment
- Uncompromised approach to meet/exceed requirements
Would love to see:
- Experience in Healthcare or related industry
- Call center experience
- Bilingual Spanish/English
Awesome Benefits:
- $17 per hour
- Amazing medical, dental, and vision plans
- Generous Paid Time Off
- 11 Company Paid Holidays per year
- Short-Term and Long-term Disability & company paid Life Insurance
- 401(k) Plan with generous Company Match (100% vesting from day 1)
- Tuition Reimbursement Program
APPLY HERE: https://ats.comparably.com/api/v1/lvr/aperturehealth/eb0a7c91-c454-4b94-8f7b-acf7ead5f3c6
SUPPORT SPECIALIST (GEORGIA)
About Odyssey:
At Odyssey, our Mission is to enable access to high-quality education across the U.S. regardless of income. We do that by making Education Savings Accounts (ESAs) and microgrant programs accessible to parents and vendors, enabling millions of students across the country to choose their own education paths on the Odyssey platform. At Odyssey, our technology powers programs that collectively support more than 140,000 students across the US in accessing more than $400 million in state funding.
About the Role:
As a Support Associate, you will be the frontline of our customer support team, providing exceptional service to our users. You will handle customer inquiries, resolve issues, and ensure a positive experience for parents and students. This role requires strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment.
What You’ll Do:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints, escalating complex cases as needed.
- Provide accurate information about Odyssey’s services and programs.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve processes and enhance the customer experience.
- Participate in training and development opportunities to enhance your skills.
- Meet performance targets and contribute to team goals.
- Stay up-to-date with company policies and product knowledge.
About You:
- Must reside in the State of Georgia
- Zendesk experience is required
- 1+ years of experience in a customer support role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Customer-focused with a positive attitude and professional demeanor.
- Ability to work independently and as part of a team.
- Proficiency in using customer support software and tools.
- Fluent in English; fluency in Spanish is preferred.
- High school diploma or equivalent; additional education or certifications are a plus.
Additional Details:
- This role is a remote position for candidates located in State of Georgia, U.S.
- Applicants must be currently authorized to work in the United States on a full-time basis.
- Actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.
Our Commitment to Diversity:
Odyssey encourages individuals from diverse backgrounds to apply. We are an equal opportunity employer, committed to a fair and consistent interview process. Please inform us in your application if you require accommodation to apply for or perform your job.
Why Odyssey:
Join us if you believe in the power of education as the single most important investment we can make as Americans today. Odyssey is well-capitalized, with venture capital from leading technology investors such as Andreessen Horowitz and Tusk Venture Partners. We are dedicated to making a massive impact in education in America.
CUSTOMER SERVICE REPRESENTATIVE - BILINGUAL
Bilingual Customer Service Representative
Pay from $23 to $27 per hour with significant growth and earning potential!
Plus $2 Shift Differential
California Branch
4810 South Hellman Avenue, Ontario, CA 91762
Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.
Better together! This position is on-site, and we are looking for people who share our passion.
Hours: 12:30 PM to 9 PM, 4 weekdays and 1 weekend day.
Position Responsibilities
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Process customer orders and inquiries in a collaborative call center using world-class technology.
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Communicate with customers over phone, email and chat.
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Help customers navigate Uline's website and online ordering.
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Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
Minimum Requirements
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High school diploma or equivalent. Bachelor's degree preferred.
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Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
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Bilingual (English / Spanish) - fluent in both verbal and written forms.
Benefits
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Complete medical, dental, vision and life insurance coverage and other wellness programs.
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401(k) with 6% employer match. Multiple bonus programs.
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Paid holidays and generous paid time off.
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Tuition Assistance Program that covers professional continuing education.
Employee Perks
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Best-in-class, clean, modern facilities.
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First-class fitness center and nearby walking path.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
APPLY HER: https://www.uline.jobs/JobDetails?culture=en&jobid=R250219
CUSTOMER SERVICE REPRESENTATIVE
Acerca del empleo
Company: Leading Call Center for a Fast-Growing Hospitality Chain
Are you a goal-oriented individual with a passion for delivering top-notch customer service? Join our dynamic team as a Reservations Call Center Agent where you’ll be an essential part of converting inbound calls into bookings for a fast-growing budget hospitality chain.
Key Responsibilities:
- Handle high volumes of incoming calls and convert inquiries into bookings.
- Provide information on property locations, availability, rates, and special promotions.
- Answer customer questions in a professional and friendly manner.
- Work in rotating shifts, including night shifts, as our service operates 24/7.
Requirements:
- Work from home setup with a good quality computer, high-speed internet, noise-canceling headset, and power backup.
- Fast typing speed (minimum 40 words per minute).
- Strong attention to detail and accuracy.
- Ability to multi-task in a fast-paced environment.
- Bilingual in Spanish and English (fluency in both languages is a must).
- At least 1 year of call center experience.
- Goal-oriented and driven to succeed.
Working Hours:
- 8 hours per day, 6 days a week.
If you thrive in a fast-paced environment and meet the qualifications above, we want to hear from you!
Apply Now and be a part of a growing, exciting team!
OUTBOUND SALES DEVELOPMENT REPRESENTATIVE - LATAM
About Remote
Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.
Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.
At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.
All of our positions are fully remote. You do not have to relocate to join us!
This is not an active job opening, but a way for us to connect with talent as we plan for future opportunities. If you’re not interested in interviewing for a role that isn’t currently open, we kindly ask that you wait until an active position aligns with your career goals.
We’re always looking for exceptional talent to join us in our mission to make work accessible for everyone, everywhere. While this specific role isn’t currently open, we’re planning for strategic growth in 2025 and beyond. This posting is part of our Future Opening pipeline initiative, which helps us connect with outstanding professionals early on.
By expressing your interest in this role, you’ll have the opportunity to start a conversation with us about your expertise and learn more about Remote’s vision and goals. Being part of our Evergreen Pipeline means staying top of mind for future roles that align with your skills and experience. It’s also a chance to explore how your career goals might fit into Remote’s exciting journey of global growth. We’ll keep your information on file for 1 year and be in touch if we see a match in that time.
What This Job Can Offer You
- An opportunity to be a part of and drive the GTM (go to market team)
- Experience in a scale up, fast growing pre-IPO company
- Training and exposure to the latest and most advanced prospecting tools e.g. Outreach, ZoomInfo, LeadIQ, and more
What You Bring
- Proven business development success through effective use of core sales tools (Knowledge of Hubspot, LinkedIn Sales Navigator, Chorus is a plus)
- Experience working as an SDR in a B2B SaaS Tech company
- Able to negotiate skillfully, promote/sell ideas persuasively
- Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
- Able to think strategically and tactically. Able to maintain a positive attitude in the face of criticism, rejection, or failure
- Promotes a strong sense of urgency for reaching goals and key deliverables. Self Starter. proactive and brings new ideas to the team
- Extremely self-motivated with a diligent work ethic
- Demonstrated success in the below areas listed in key responsibilities
- Writes and speaks fluent English
- It's not required to have experience working remotely, but considered a plus
Key Responsibilities
- Sourcing new sales prospects and reaching out to them to book appointments for Account Executives
- Providing feedback to the Marketing Team regarding quality of marketing-sourced leads
- Clearly communicating Remote's value propositions to prospects and learning about their needs to see if there’s a good fit
- Providing support to Account Executive team as needed
- Be responsible for educating and developing prospects leading to hand-off to sales teams
- Create target prospects lists and penetrate key accounts
- Cold call into prospects generated by variety of outside sources
- Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle
Practicals
- You'll report to: Manager, Outbound Sales Development AMER
- Team: Sales - Sales Development
- Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; AMER Region
Application process
- Interview with recruiter
- Interview with hiring manager
- Feedback
Benefits
Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
How You’ll Plan Your Day (and Life)
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
CUSTOMER SERVICE AGENT (SPANISH)
MAJORITY es una app de servicios financieros digitales que incluye una cuenta asegurada por la FDIC, una tarjeta Visa®, envío de dinero internacional, llamadas internacionales y muchos otros servicios enfocados en migrantes. Estamos creados para migrantes, por migrantes. Creemos que todos merecemos la misma oportunidad de tener éxito sin importar nuestro país de origen. Nuestra misión es proporcionar a los migrantes las herramientas necesarias para prosperar en su nuevo país.
Somos un grupo diverso de personas de más de 40 países diferentes, y estamos buscando a personas motivadas a crear productos significativos que acorten las distancias culturales y geográficas. Estamos buscando un Agente de Servicio al Cliente que hable español.
- ¿Te apasiona cambiar al mundo?
- ¿Buscas esa combinación única: el espíritu y la emoción de una startup con un negocio ya existente y en constante crecimiento?
- ¿Te encanta ayudar a los demás y resolver los desafíos de los clientes?
Responsabilidades
Como miembro de nuestro equipo de Servicio al Cliente, ayudarás a nuestros clientes que hablan español por teléfono y chat desde nuestra oficina en Doral. Debes tener fluidez, tanto escrita como hablada, en español. Ten en cuenta que debes residir en Estados Unidos.
Requisitos
- Fluidez en español
- Conocimiento de ingles son una ventaja, pero no es necesario.
- Experiencia previa en servicio al cliente es una ventaja, pero no necesaria.
- Sería un gran plus si tienes experiencia en la industria de servicios financieros.
- Excelentes habilidades de comunicación y un enfoque extremadamente orientado al servicio.
- Capacidad para combinar el enfoque en la calidad con la eficiencia.
- La disponibilidad para fin de semanas y disponibilidad completa.
Buscamos a Una Persona
- Una persona trabajadora y adaptable, capaz de trabajar en un entorno dinámico y con plazos ajustados.
- Una persona que se preocupa por los detalles y está comprometida con la excelencia.
- Una persona que es rápida para aprender y está comprometida con el crecimiento personal y profesional.
- Una persona que es creativa e ingeniosa para resolver problemas, y que disfruta de los desafíos.
Para este puesto, ofrecemos un salario inicial de $15 por hora + comisión y horas extras. También ofrecemos varios beneficios, que incluyen vacaciones remuneradas, días festivos flexibles, cobertura completa de salud + dental + visión, 401k con una contribución de 4% y muchos más beneficios. Somos MAJORITY. Somos internacionales, ambiciosos, amables e inclusivos. Creemos en la igualdad de oportunidades y valoramos la diversidad. No discriminamos por motivos de raza, religión, color, origen nacional, género, orientación sexual, edad, estado civil, condición de veterano o discapacidad.
PLANEADOR FREELANCE DE VIAJES A TODO EL MUNDO DESDE CASA
Buscamos un Planeador de Viajes en Cruceros u otros destinos, nacionales o internacionales con gusto por trabajar de manera Independiente o Freelance Remoto; altamente organizado y orientado a los detalles para unirse a nuestro equipo a tiempo parcial o total (a tu elección) , trabajando vía remota. Usted será responsable de coordinar y reservar los arreglos de viaje para sus propios clientes, utilizando nuestro sistema de reservas en línea con múltiples proveedores con acceso directo.
Sus responsabilidades incluirían hacer todos los arreglos necesarios, como buscar y reservar vuelos, transporte terrestre, alojamiento y otros servicios relacionados con los viajes.
- También sería responsable de gestionar los gastos, realizar un seguimiento de los reembolsos y brindar apoyo a los viajeros mientras están de viaje
- Emitir billetes de avión, vales y otros documentos de viaje
- Proporcionar a los clientes consejos de viaje e información sobre atracciones locales
- Responder a las consultas de los clientes y solucionar cualquier problema de viaje
- Manténgase actualizado con noticias y desarrollos de la industria
- Garantizar que las necesidades del cliente se satisfagan de manera oportuna y satisfactoria
- Manténgase al día con todas las formas de pago aceptadas por la agencia
- Trabajar con proveedores externos para asegurar los precios más bajos y ofertas especiales para los clientes
- Garantizar la satisfacción del cliente a través de una comunicación y un seguimiento efectivos
Cualidades clave:
- Buenas habilidades de comunicación y servicio al cliente
- Excelentes habilidades organizativas
- Familiaridad con los sistemas y software de reservas
- Conocimiento de las reglas, regulaciones y requisitos aplicables de la industria
- Atención a los deseos, dudas y necesidades de los clientes
- Capacidad para manejar múltiples tareas y mantener la atención al detalle
- Capacidad para tomar la iniciativa y anticipar las necesidades del cliente según sea necesario
Con esta oportunidad de negocio, tendría la flexibilidad de trabajar en su propio horario. Debe poder trabajar de forma independiente y sentirse cómodo utilizando una variedad de programas de software y trabajando de forma remota.
CUSTOMER SERVICE AGENT
The Role
We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Analytical and critical thinking
- Strong oral and written communication abilities.
- Advanced English Level
- Teamwork oriented
- Strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Strong computer navigation skills and PC Knowledge
- Quiet and distraction-free environment to work
- Problem-solving
- Possess self-motivation to achieve and exceed goals
- Immediate availability preferred.
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Flexible working options
APPLY: https://gsp011.snaphunt.com/job/GPXDVX0W5K-NI-142?source=linkedin
CALL CENTER REPRESENTATIVE
"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."
We are hiring new Call Center Representatives!
This is a permanent position with a flexible schedule.
Position Purpose: Takes incoming customer calls, places orders and answers questions; striving for total satisfaction with each customer.
We offer:
- Extraordinary employee experience
- Flexible schedule
- Work from home in Costa Rica
- Fitness subsidy
- Education subsidy
- Outdoor days (paid days to enjoy outdoor activities)
- L.L.Bean products employee discount
- Asociación solidarista
- Life and medical insurance
- Company doctor
About you:
- English Level: C1 (advanced verbal and written)
- Strong listening skills
- Customer Service oriented (respectful, friendly, proactive, courteous, etc)
- High attention to detail
- Ability to make decisions quickly
- No specific career is required
- No experience required (Call Center experience is a plus)
About the role:
- Responsible for answering incoming customer calls, taking orders, utilizing company policies and resources to solve customer issues, and directing calls to the managerial team when necessary.
- Our Call Center Representatives are the first point of contact for customers’ product concerns
- Engages with customers and is always ready to offer information on merchandise and services.
This is a CR-based position. To be considered, please be aware that you must be currently authorized to work in Costa Rica.
APPLY: https://llbean.wd1.myworkdayjobs.com/en-US/LLBean_Careers/job/Call-Center-Representatives_JR9026
CUSTOMER SERVICE AGENT (BILINGUAL IN SPANISH AND ENGLISH)
Kafene is a leading point-of-sale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. By enabling our retail partners to offer flexible lease-to-own (LTO) purchase options for prime and non-prime consumers, Kafene helps merchants grow their customer base and meet the increasing demand for furniture, appliances, electronics, tires, and other durable goods. Utilizing over 20,000 data inputs alongside cutting-edge AI and machine learning technologies, our platform creates a best-in-class experience for both merchants and customers. With over $300 million in sales since inception, we are rapidly growing and looking to expand our team.
We take pride in fostering a dynamic workplace culture that values collaboration, innovation, and mutual support. Our team of 150 is spread across our NYC headquarters, a Wilmington office, and fully remote staff nationwide. Last year, we were recognized as one of Built In's Startups to Watch and Forbes' Best Startup Employers .
We are seeking a dedicated Remote Customer Service Agent to assist our business by providing excellent Kafene quality service standards and maintaining high customer satisfaction. The Customer Service Agent will provide services to customers to help resolve requests and issues during the leasing process. The role requires the ability to be adaptable, to remain calm when customers are frustrated, and to have experience working within multiple systems at once with an attention to detail.
What you'll do:
- Communicates with Kafene customers via telephone, and attracts potential customers by answering product and service questions. Manages customer queries, troubleshoots customer issues, processes payments and modifications, prepares correspondence, escalates complaints across several communication channels, and fulfills customer needs to ensure customer satisfaction.
- Maintains customer accounts by verifying and recording account information. Includes updating communication logs and dispositions for all account interactions.
- Manages large amounts of incoming calls. Places outbound calls as necessary for customer account follow-up. Meets personal/team targets and call handling quotas. Includes but not limited to contributing to the team effort by accomplishing related results as needed.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
- Builds sustainable relationships of trust through open and interactive communication. Provides feedback to management through a designated channel to recommend potential products or services, by collecting customer information and analyzing customer needs.
- Follows all Kafene procedures, guidelines, and policies, including implementing any changes when applicable. Provides accurate, valid, and complete information by using the right methods/tools; includes but is not limited to reading from scripts or utilizing templates when applicable.
Who you are:
- You are comfortable working in a remote environment with reliable internet access.
- You have proven customer support experience, ideally in the rent/lease-to-own industry.
- You exhibit strong phone contact-handling skills and active listening.
- You possess excellent communication and presentation skills; being bilingual is a plus.
- You demonstrate the ability to multitask, prioritize, and manage time effectively.
- You hold a high school diploma or equivalent; a college degree is preferred.
Compensation and Benefits:
- Compensation: Base pay varies based on experience.
- Healthcare Stipend: We prioritize your well-being by covering medical, dental, and vision insurance costs.
- Paid Time Off: We value work-life balance, which is why we offer flexible paid time off starting from your first day of employment.
Kafene is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to jobs@kafene.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
APPLY HERE: https://jobs.lever.co/kafene/58608e7f-0184-4cb6-9dc1-c7fa5c75626f/apply?source=LinkedIn
CONTACT CENTER AGENT - WFH
Company Description
Our mission is to ensure our clients have all the tools needed to ThrAIve while at the same time building world-class customer experiences.
We help our clients by identifying the main customer pain points and highlighting straight forward solutions to these focus areas. Our customized solutions increase customer satisfaction, increase customer acquisition (boost revenue), and reduce contact center cost while significantly increasing performance.
Role Description
This is a full-time remote role for a Contact Center Agent - WFH at letsthraive. The Contact Center Agent will be responsible for handling customer inquiries, resolving issues, and leveraging product and service sales opportunities whenever possible. The role requires excellent English skills and involves communicating effectively with customers through various channels, including phone, email, and chat. Strong negotiation skills to drive positive outcomes during interactions is required.
Qualifications
• Strong communication skills and customer service orientation.
• Ability to multitask, prioritize, and manage time efficiently.
• Excellent problem-solving, conflict resolution, and negotiation abilities.
• +1 year of experience in Sales or Customer Service (outbound/inbound).
• B2+ - C1 Level of English proficiency.
• Legal experience or knowledge is a PLUS.
• Computer, monitor, and headset required.
• Dedicated WFH space (quiet environment with desk and chair).
• High-speed Internet connection (hard-wired).
If interested please submit your application to felipe.gutierrez@letsthraive.com
SENIOR COLD CALLER
Job Title: Bilingual - Senior Cold Caller
Company: SkylightNRG
Location: Nicaragua (Work-From-Home)
Company Demographic: 60% Female, 40% Male
About Us:
SkylightNRG is a leading solar energy company committed to making a difference in the renewable energy industry. Our mission is to provide sustainable and affordable solar solutions to our customers, helping them save on energy costs while contributing to a greener planet.
Job Description:
Your job is to call through a list of leads to prequalify them for Solar Panels.
(Scripts, tools, resources and training will be provided)
We're only hiring the BEST applicants for a Long-Term Position
- The average appointment setter makes about $1000/month after bonuses and commission.
- Must be a cold caller to be able to get promoted to Sales Representative (Reps make $2k+/month)
- We're looking for individuals who want to learn and grow with the company. Those who are just looking to just clock in and clock out.. this is not for you.
- In this company you're expected to expand and grow your skills and well as build the company alongside the founder and other team members. Although this is an entry level position, there is unlimited growth potential in the company for those who are able to develop the skills required to move up.
You'll be given access to high value sales courses from names like Grant Cardone, Jordan Belfort, Tai Lopez, Jason Capital, and many more.
Requirements:
- Able to sell and speak fluently in Spanish
- Able to communicate with coworkers in English
- Has cold calling experience
- Has proven track record of success
- Has great internet
- Charismatic and enjoys talking to people.
- High energy
BILINGUAL CUSTOMER EXPERIENCE SPECIALIST (SPANISH)
Would you like to become part of a modern health care organization? Then come and join us today. Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high growth start up organization geared to success in the Adult Foster Care (AFC) Community. Utilizing cutting edge computer technology for the advancement of healthcare in a homecare setting. Seeking driven, motivated candidates that are excited to join a fast paced team.
Position Overview:
We are seeking a motivated and detail-oriented Bilingual Customer Experience Specialist with a strong focus on healthcare services. The ideal candidate will have excellent communication skills, experience in handling phone calls, and proficiency in various software tools, including Microsoft Excel, Word, Outlook, and CRM systems (preferably HubSpot). Knowledge of MassHealth programs is a significant plus. High end hospitality industry experience a plus. Bi-lingual a plus.
Key Responsibilities:
- Provide exceptional customer service and eligibility assessments to prospective new clients, healthcare providers, and other stakeholders via phone and email interactions.
- Assist with scheduling appointments and managing clients’ inquiries efficiently.
- Utilize CRM software (HubSpot experience preferred) to maintain accurate records and follow up on customer interactions.
- Analyze customer feedback and collaborate with the team to enhance the overall customer experience.
- Create and maintain documentation and reports using Microsoft Excel and Word.
- Ensure compliance with healthcare regulations and best practices in customer interactions.
- Proactively identify opportunities to improve processes and enhance customer satisfaction.
- Maintain a strong attention to detail and take ownership of assigned tasks to ensure timely completion.
Qualifications:
- Experience in a customer service role, preferably within healthcare services.
- Bilingual, fluent Spanish and English is a plus.
- Strong phone communication skills and a professional demeanor.
- Proficient in Microsoft Excel, Word, Outlook, and CRM systems (HubSpot preferred).
- Excellent writing skills for documentation and communication.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Self-motivated and proactive in identifying and solving problems.
- Familiarity with MassHealth programs is a plus.
BILINGUAL CUSTOMER EXPERIENCE SPECIALIST (SPANISH)
Would you like to become part of a modern health care organization? Then come and join us today. Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high growth start up organization geared to success in the Adult Foster Care (AFC) Community. Utilizing cutting edge computer technology for the advancement of healthcare in a homecare setting. Seeking driven, motivated candidates that are excited to join a fast paced team.
Position Overview:
We are seeking a motivated and detail-oriented Bilingual Customer Experience Specialist with a strong focus on healthcare services. The ideal candidate will have excellent communication skills, experience in handling phone calls, and proficiency in various software tools, including Microsoft Excel, Word, Outlook, and CRM systems (preferably HubSpot). Knowledge of MassHealth programs is a significant plus. High end hospitality industry experience a plus. Bi-lingual a plus.
Key Responsibilities:
- Provide exceptional customer service and eligibility assessments to prospective new clients, healthcare providers, and other stakeholders via phone and email interactions.
- Assist with scheduling appointments and managing clients’ inquiries efficiently.
- Utilize CRM software (HubSpot experience preferred) to maintain accurate records and follow up on customer interactions.
- Analyze customer feedback and collaborate with the team to enhance the overall customer experience.
- Create and maintain documentation and reports using Microsoft Excel and Word.
- Ensure compliance with healthcare regulations and best practices in customer interactions.
- Proactively identify opportunities to improve processes and enhance customer satisfaction.
- Maintain a strong attention to detail and take ownership of assigned tasks to ensure timely completion.
Qualifications:
- Experience in a customer service role, preferably within healthcare services.
- Bilingual, fluent Spanish and English is a plus.
- Strong phone communication skills and a professional demeanor.
- Proficient in Microsoft Excel, Word, Outlook, and CRM systems (HubSpot preferred).
- Excellent writing skills for documentation and communication.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Self-motivated and proactive in identifying and solving problems.
- Familiarity with MassHealth programs is a plus.
ONLINE CUSTOMER SERVICE COORDINATOR
Job Overview
We're seeking driven people to become part of our team in various work-from-home positions such as client service, data entry, and sales. This is an excellent role for individuals seeking work-from-home flexibility from the comfort of their home. Regardless of your experience level, we provide roles that suit your abilities and interests.
Job Responsibilities
- Respond to customer inquiries via phone, email, or online chat
- Complete data entry tasks with great attention to detail
- Take part in telemarketing depending on your skill set
- Collaborate with team members to deliver great performance
- Comply with standards and interact clearly with managers
Benefits
- Attractive salary: $18-$25 per hour, based on your experience level and responsibilities
- 100% remote - work from anywhere with an internet connection
- Choose your working hours - you choose when and how much you work
- Extra income opportunities to add to your income
- Balance your work and life - control your workload to suit your lifestyle
Job Requirements
- Strong communication skills
- Ability to work independently and handle tasks on your own
- General computer skills, including e-mail and web tools
- Stable internet connection and access to your own computer
- A go-getter mindset and readiness to acquire new skills
No need to stress if you are without direct experience - this is an junior-level position! We will provide extensive training to prepare you with the knowledge and resources for success. The vital qualifications are a strong work ethic and willingness to gain new knowledge. If you are eager to embark on an rewarding professional path, we want you on our team! We're a varied organization and have people from wide-ranging backgrounds including, remote data entry clerk, administrative assistant, receptionist, sales assistant, customer service agent, warehouse or factory workers, driver, medical assistant, nurse, call center representative, etc. working with our company
Salary: $18 - $25 per hour
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MEDICAL BILLER
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About: We are proud to partner with an award-winning personal injury law firm specializing in catastrophic personal injury cases, particularly those caused by car accidents. We are seeking a driven and motivated Medical Biller with exceptional negotiation skills to advocate for clients’ best interests.
Responsibilities:
- Negotiate with insurance companies to reduce medical bills for clients.
- Build and maintain strong relationships with clients to ensure exceptional service.
- Collect feedback regarding clients' experiences and case resolution.
- Manage administrative tasks efficiently and accurately.
Qualifications:
- Advanced C1 Level English
- Experience in an office setting
- Strong organizational skills and a passion for working with numbers.
- Excellent attitude and loyalty to the firm (this is a long-term position).
- Advanced proficiency in English.
- Bonus: Experience with personal injury cases and medical billing is a plus, but not required; we will provide training.
- Bonus: Call center experience with healthcare accounts is a plus
Schedule:
- Monday - Friday 8:30am am to 5:30 pm PST - Pacific Standard Time (This is a requirement for the role and can't be adjusted)
- 100% Remote
Benefits:
- Paid holidays
- Paid vacations and sick days
- Quarterly office and team-building events
- Positive work culture and environment
- Clear and communicated firm values
CUSTOMER SUPPORT SPECIALIST ( ENGLISH & SPANISH )
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⭐ Role Overview
At Lodgify, we're on the lookout for a Customer Support Specialist to join the Lodgify team fully remote!
As a Customer Support Specialist, it is all about helping people! You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers on how to successfully use Lodgify to set up their own accommodation website and grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting, and guiding them on how to make the most of Lodgify.
⭐ How will you make an impact?
- Provide top-tier support via phone, email, or chat.
- Ensure customer satisfaction by resolving issues promptly.
- Troubleshoot and solve general technical issues related to the Lodgify platform.
- Report customer feedback and issues to relevant teams and follow up as needed.
- Identify and document any software bugs or issues for continuous improvement.
⭐ What makes you a great fit?
- Experience in technical customer support or a similar role.
- Strong communication skills in English, both verbal and written.
- Patience, attention to detail, and a logical approach to problem-solving.
- Excellent troubleshooting skills with the ability to diagnose technical issues.
- Ability to work independently while managing multiple priorities in a fast-paced environment.
- A positive attitude and a strong sense of responsibility.
- Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.
- Experience in the travel or hospitality industry is a plus!
⭐ What's in it for you?
CUSTOMER SUPPORT REPRESENTATIVE - SPANISH SPEAKER
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Please submit your CV in English
PART-TIME CUSTOMER SERVICE REP
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As a Bilingual Customer Service Representative at Stafi Live, you will be the voice of our company, providing exceptional customer support in both English and Spanish. Your primary responsibility is to assist clients by addressing inquiries, resolving issues, and delivering accurate information about our products and services. In this role, you'll work closely with a dedicated team to meet and exceed client expectations, helping to create a seamless and positive customer experience.
Responsibilities
- :Respond to client inquiries in both English and Spanish, delivering clear and accurate information on products and services
- .Troubleshoot and resolve client issues promptly, escalating cases as necessary to ensure satisfaction
- .Manage high call volumes while maintaining a professional and patient demeanor
- .Collaborate with team members to continuously improve customer support processes and outcomes
- .Provide feedback on customer interactions to help identify opportunities for improvement
- .Handle inbound and outbound calls with professionalism and courtesy
- .Assist customers with inquiries, ensuring a positive customer interaction
- .Flexibility to adapt to varying work hours and shift requirements
Requirement
- Proven Customer Service Skills: A track record of delivering exceptional customer experience
- Language Proficiency: Fluent communication skills in both English and Spanish (written and verbal
- Flexible Availability: Ability to work a flexible schedule, including evenings and weekends, as neede
- Call Center Experience: Previous experience in a customer service role, particularly in voice campaign
- Sales Experience (Optional): Sales experience is a plus but not require
APLICA AQUÍ: https://apply.workable.com/stafi/j/AC41B67BCF/apply/
ANALISTA DE SATISFACCIÓN DEL CLIENTE
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¡Hola! Somos Bright, una startup de energía solar y fintech con la misión de revertir el cambio climático, comenzando en México. Como la principal plataforma de energía solar en techos de México, simplificamos el proceso de adopción de energía solar mediante la automatización, supervisando todo, desde las soluciones financieras hasta la instalación. Respaldados por importantes inversionistas como First Round Capital, Y Combinator y Leonardo DiCaprio, estamos en camino de un crecimiento exponencial mientras mantenemos un ambiente laboral divertido y gratificante.