Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Join Our Team as a Media Search Analyst in United States!

Do you have a passion for Music, Video, and Apple products? We have an exciting remote opportunity for you! As a Media Search Analyst, you'll play a crucial role in improving Siri, the Music App, Video App Store, and HomePod experiences. With flexible hours and the convenience of working from home, this role offers you the chance to contribute to a global tech giant.

WORK LOCATION: Within United States

WORK HOURS: Flexible hours and schedule

LANGUAGES REQUIRED: English

Key Responsibilities:

• Evaluate various task types, including Music and Video judgments, within different media domains.
• Utilize online tools to assess the intent and accuracy of user queries.
• Apply your market knowledge, following provided guidelines, to determine the relevance and intent of task information for your market.

Requirements:

• Full professional fluency in English is required
• You must be living in United States for at least 1 year
• Familiarity with Apple products, must currently own an Apple device
• Must have an email address associated with an Apple ID
• Strong attention to detail and excellent communication are essential
• Ability to work independently and flexibility to new techniques/processes
• A keen interest in Internet research
• Access to a broadband internet connection, computer, and necessary software (provided at your expense)
• Preferred level of education/certification - High School degree or higher (Further opportunities may arise to contribute to other tasks on a freelance basis)
• Successful completion of online evaluations demonstrating the ability to follow guidelines

Why Join the TELUS International AI Community?

• Flexible hours to work around home life
• Better Work-Life balance
• Remote work & location independence
• Positive environmental impact
• Independent contractor role

What’s Next?

To apply for this exciting project, please follow these steps:

• Click "Apply Now" and create an account.
• Sign up and complete the required fields. Ensure the email address you use matches your primary Apple ID email.
• Confirm your email, set your password, and finalize your account. Check your spam/junk folder for confirmation emails.
• Set your country to United States and select English (United States) as your primary language. Please note that you must set up your country and primary language correctly in order to view this project.

Once the application is submitted, we will review your profile. Please give us enough time to evaluate as there is a huge volume of applications. Further updates will be sent to your email.

• Don't miss this opportunity to be part of a dynamic team working on innovative technology.

Apply today: https://jobs.telusdigital.com/en_US/careers/PipelineDetail/Media-Search-Analyst-United-States/22167 

Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About Ibex

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities

• Use an empathetic and consultative approach to correspond with customers and partners over the phone.
• Troubleshoot issues and provide customized solutions.
• Provide education and training to customers to get the most out of the program product.
• Independently problem-solve with consistency; in this front-line role it is your responsibility to craft accurate outcomes that make customers time and satisfaction the priority.
• Navigate program procedures to properly escalate and coordinate the customer response in accordance with company values.
• Take ownership of the customers issue and solve the problem to fruition while delivering a high-quality experience.
• Proactively bring creative and thoughtful solutions to the team to enhance process, products, service for continuous improvement.
  
  

Qualifications

Language/Communication Skills

• Ability to fluently speak and write English
• Ability to effectively communicate your thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.
  
  

Technical Skills

• Ability to type 25 words per minute with 90% accuracy.
• Ability to effectively navigate the internet, email and instant messaging.
• Great computer proficiency.
• Understanding of mobile applications and troubleshooting.
• Technical Support experience in prevouis roles is a plus.
  
  

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
  
  

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.
  
  

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.
  
  

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties
  
  

Schedule Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses and on site)
• Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
• Must be able to work full-time
  
  

Benefits

We offer our employees the following comprehensive benefits and incentives plan:

• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
• Free Transportation

APPLY HERE: https://niccareers-ibex.icims.com/jobs/17769/technical-support-representative-onsite/job?mode=apply&iis=LinkedIn 

Description and Requirements

Customer Service Crypto

***Applicants should be available and willing to work on-site and/or from home depending on business needs.***

Position overview:

The Operations CSR III - B will organize, manage, control and be responsible for addressing any and all customer inquiries, received through different communication channels, ensuring the highest quality of the service provided.

Key responsibilities:

• Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission;
• Manages incoming contacts from existing or potential customers;
• Initiates outbound contacts to existing or potential customers;
• Identifies and assesses customers’ needs to achieve satisfaction;
• Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution;
• Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers;
• Meets personal/team targets;
• Maintains customer records by updating account information;
• Recommends potential products or services to management by collecting customer information and analyzing customer needs;
• Prepares product or service reports by collecting and analyzing customer information if required;
• Contributes to team effort by accomplishing related results as needed;
• Works with their line manager and all respective functions to ensure proper customer service is being delivered
• Handles changes;
• Goes the extra mile to engage customers;
• Executes other tasks related to the fulfillment of all described above.
  
  
  

Core Competencies:

• Managing self development
• Embracing technology
• Focusing on customers
• Giving support
  
  
  

Functional competencies:

• Strong oral/ written communication skills depending on channel supported
• Strong knowledge of the product/ services being supported
• Ability to manage multiple priorities and time effectively
• Ability to handle stressful situations calmly and professionally
• Knowledge in Cryptocurrencies or Financial areas - Optional
  
  
  

Qualifications:

• BA/BS degree preferred, preferably in business administration, Industrial Engineering, or related careers - Desirable
• English - B2:
• Oral and written comprehension
• Appropriate use of language
  
  
  

Additional Job Description

Customer Service Crypto

***Applicants should be available and willing to work on-site and/or from home depending on business needs.***

Position overview:

The Operations CSR III - B will organize, manage, control and be responsible for addressing any and all customer inquiries, received through different communication channels, ensuring the highest quality of the service provided.

Key responsibilities:

• Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission;
• Manages incoming contacts from existing or potential customers;
• Initiates outbound contacts to existing or potential customers;
• Identifies and assesses customers’ needs to achieve satisfaction;
• Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution;
• Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers;
• Meets personal/team targets;
• Maintains customer records by updating account information;
• Recommends potential products or services to management by collecting customer information and analyzing customer needs;
• Prepares product or service reports by collecting and analyzing customer information if required;
• Contributes to team effort by accomplishing related results as needed;
• Works with their line manager and all respective functions to ensure proper customer service is being delivered
• Handles changes;
• Goes the extra mile to engage customers;
• Executes other tasks related to the fulfillment of all described above.
  
  
  

Core Competencies:

• Managing self development
• Embracing technology
• Focusing on customers
• Giving support
  
  
  

Functional competencies:

• Strong oral/ written communication skills depending on channel supported
• Strong knowledge of the product/ services being supported
• Ability to manage multiple priorities and time effectively
• Ability to handle stressful situations calmly and professionally
• Knowledge in Cryptocurrencies or Financial areas - Optional
  
  
  

Qualifications:

• BA/BS degree preferred, preferably in business administration, Industrial Engineering, or related careers - Desirable
• English - B2:
• Oral and written comprehension
• Appropriate use of language
  
  
  

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

APPLY HERE: https://jobs.telusdigital.com/en_US/careers/PipelineDetail/Crypto-Customer-Service/65717?source=LinkedIn 

Acerca del empleo

How We Work

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.

Key Responsibilities

• Effectively handles inquiries and requests from corporate and professional traders
• Continuously upgrade skill sets
• Lead by example to demonstrate full ownership of outstanding customer service
• Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives
• Cross-team interactions
• You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.
• Experience and a deep interest in working with Finance, Mathematics or Statistics
• Good understanding of trading and derivatives markets
• Strong analytical ability
• Experience in customer relations, ability to handle requests and inquiries is essential
• Excellent communication skills in English
• Passionate about cryptocurrency and blockchain world
• Detail-oriented
• Security and privacy focus
• Familiar with Office Suites (especially Excel)

APPLY HERE: https://bitfinex.recruitee.com/o/customer-support-specialist-fully-remote-2-5/c/new?source=LinkedIn+Basic+Jobs 

GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. GSP Services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.

The Role

We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.

You Will Be Responsible For

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
  
  

Ideal Profile

• Analytical and critical thinking
• Strong oral and written communication abilities.
• Advanced English Level
• Teamwork oriented
• Strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Strong computer navigation skills and PC Knowledge
• Quiet and distraction-free environment to work
• Problem-solving
• Possess self-motivation to achieve and exceed goals
• Immediate availability preferred.
  
  

What's on Offer?

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Flexible working options

APPLY HERE: https://www.linkedin.com/jobs/view/4040606107/?alternateChannel=search&refId=f6zGGYWC%2BBedssHr2neEAw%3D%3D&trackingId=CDqaFM8bBVaFBgd%2FTY6qvw%3D%3DV 

Role: Curricular Specialist

Location: LATAM

Job type: Full time, Contractor, Remote

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023) – recognition of the respect, trust and appreciation that drive our culture every day.

The role

The Curricular Specialist will play a crucial role in supporting the research and design phases for a portfolio of projects within the QS department. This position involves collaborating closely with senior leaders, cross-functional teams, and subject matter experts to ensure comprehensive analysis that informs the development of precise project requirements and product roadmaps.

As a Curricular Specialist, you will be integral to the curricular research phase of new content development, ensuring that instructional design decisions are based on thorough, high-quality analysis. Your responsibilities will include evaluating labor market analytics, understanding educational goals from our partners, and assisting in developing instructional strategies. This work will guide the creation of new programs, revisions to existing ones, and the development of new educational

In this role, you will:

• Support Curricular Analysis and Research: Collaborate with data taxonomers, annotators, machine learning experts, and university partners to analyze curricula and launch new educational programs. Utilize your expertise in instructional design to identify and address key research questions that guide content development. Your contributions will help ensure alignment between college syllabi and industry demand, facilitate the creation of stackable credentials, meet higher education standards, and enhance the career relevance of educational products.
• Evaluate Educational Content: Assess the scope, standards, and other relevant criteria of higher education content. This includes analyzing potential trade-offs in course content concerning objectives like alignment with academic and career relevance.
• Synthesize Research Findings: Compile curricular research findings into detailed reports and summaries, providing clear options for curriculum development. Emphasize how these choices affect student engagement, learning outcomes, and industry alignment.
• Develop Informative Reports: Create reports to guide the development of prototypes for new educational content or instructional resources. Offer research-based insights that inform the instructional design strategies of universities
• Collaborate with Key Stakeholders: Work closely with senior leaders, instructional designers, and subject matter experts to ensure that research findings are effectively communicated and seamlessly integrated into the design and development process.
• Engage and Support Stakeholders: Assist in identifying and engaging stakeholders, including educators, policymakers, and administrators. Gather insights to ensure that your analysis is relevant and actionable across diverse educational contexts
• Assess Operational Viability: Collaborate with the QSEM department to evaluate the operational feasibility of proposed curriculum options. This involves analyzing market size, reach, and client operational implications of new content development.

Who are we looking for?

We seek an analytical thinker with a genuine passion for delving into curricular research and exploring new educational frontiers. You thrive on the challenge of navigating complex data, making connections that others might overlook, and using these insights to inform superior curriculum design. While detail-oriented, you also understand the broader implications of your work, making you an invaluable team resource. Your curiosity drives you to push beyond conventional boundaries, continually expanding the scope and quality of your research.

You are comfortable addressing clients in both English and Spanish and can translate your findings into actionable insights that guide instructional design decisions. Your ability to adapt and quickly reprioritize based on the team's demands is essential. As part of a highly motivated group, your capacity to learn swiftly, take ownership of tasks, and proactively tackle significant challenges is key.

You have:

• Proven Experience in educational research, curriculum development, or instructional design, with a strong focus on content analysis and standards alignment.
• A solid background in analysis, capable of producing robust agendas that drive meaningful insights.
• A desire to explore new content areas and push the boundaries of traditional educational research.
• Critical Thinking: Exceptional skills in critical thinking, enabling you to produce and document comprehensive research that informs high-stakes instructional design decisions.
• Domain Knowledge: Familiarity with higher education standards, course certification requirements, and other educational structures, with the ability to apply this knowledge across various disciplines.
• Cross-Functional Experience: Experience working on cross-functional teams, coordinating with various departments to ensure research aligns with broader organizational objectives.
• Communication Skills: Excellent ability to present complex research findings in a clear and actionable manner to stakeholders at all levels.
• Collaborative Mindset: Ability to work effectively with senior leaders, instructional designers, and other team members to integrate research into the instructional design process.
• Attention to Detail: A commitment to quality, ensuring that all research outputs are thorough, accurate, and aligned with project goals.
• Project Management: Ability to manage multiple research projects simultaneously in a fast-paced

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

We take investing in our people very seriously.

Outside of the standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

APPLY HERE: https://qs.bamboohr.com/careers/283 

Position Overview

The Customer Service Representative (CSR) in a call center is responsible for providing exceptional customer service to callers, handling inquiries, resolving issues, and ensuring a positive customer experience. CSRs are the frontline representatives of the company and play a critical role in building and maintaining customer relationships.

Key Responsibilities

• Customer Support and Issue Resolution:
• Respond to incoming calls, emails, or chat messages from customers professionally and courteously.
• Address customer inquiries, concerns, and complaints promptly and effectively.
• Troubleshoot and resolve customer issues, providing appropriate solutions and alternatives when necessary.
• Escalate complex or unresolved issues to higher-level support or management as required.
• Product and Service Knowledge:
• Acquire a comprehensive understanding of the company's products, services, and policies.
• Stay up-to-date with any changes or updates to products and services to provide accurate information to customers.
• Order Processing and Management:
• Assist customers with placing new orders, processing returns, and tracking shipments.
• Accurately enter and update customer information and interactions in the company's database or CRM system.
• Customer Retention and Satisfaction:
• Strive to ensure customer satisfaction and retention by offering proactive assistance and personalized service.
• Identify opportunities to upsell or cross-sell products and services based on customer needs.
• Communication and Teamwork:
• Collaborate with other CSRs, supervisors, and different departments to resolve customer issues and improve service delivery.
• Participate in team meetings and training sessions to enhance product knowledge and customer service skills.
• Quality Assurance:
• Adhere to call center guidelines and quality standards to deliver consistent and high-quality customer service.
• Follow scripting and call flow guidelines while maintaining a friendly and professional demeanor.
• Time Management and Performance Metrics:
• Manage call volumes and respond to customer inquiries within specified timelines.
• Meet individual and team performance metrics, such as average handle time (AHT) and customer satisfaction scores.

Qualifications And Skills

• High school diploma or equivalent; some college education may be preferred.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent verbal and written communication skills.
• Patience, empathy, and the ability to handle difficult customer interactions with a positive attitude.
• Basic computer proficiency and familiarity with customer service software, CRM systems, and call center tools.
• Strong problem-solving skills and the ability to think on your feet.
• Flexibility to work in shifts, including evenings, weekends, and holidays if required.

APPLY HERE: https://telecomnetworks.breezy.hr/p/2b8a0c93b970-customer-service-agent-rd 

About Ibex

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities

• Use an empathetic and consultative approach to correspond with customers and partners over the phone.
• Troubleshoot issues and provide customized solutions.
• Provide education and training to customers to get the most out of the program product.
• Independently problem-solve with consistency; in this front-line role it is your responsibility to craft accurate outcomes that make customers time and satisfaction the priority.
• Navigate program procedures to properly escalate and coordinate the customer response in accordance with company values.
• Take ownership of the customers issue and solve the problem to fruition while delivering a high-quality experience.
• Proactively bring creative and thoughtful solutions to the team to enhance process, products, service for continuous improvement.
  
  

Qualifications

Language/Communication Skills

• Ability to fluently speak and write English
• Ability to effectively communicate your thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.
  
  

Technical Skills

• Ability to type 25 words per minute with 90% accuracy.
• Ability to effectively navigate the internet, email and instant messaging.
• Great computer proficiency.
• Understanding of mobile applications and troubleshooting.
• Technical Support experience in prevouis roles is a plus.
  
  

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
  
  

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.
  
  

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.
  
  

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties
  
  

Schedule Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses and on site)
• Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
• Must be able to work full-time
  
  

Benefits

We offer our employees the following comprehensive benefits and incentives plan:

• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
• Free Transportation

APPLY HERE: https://niccareers-ibex.icims.com/jobs/17769/technical-support-representative-onsite/login?mobile=false&width=1140&height=500&bga=true&needsRedirect=false&jan1offset=-360&jun1offset=-300 

Job Title: Customer Success Manager

Position Description:

We are seeking an enthusiastic and proactive Customer Success Manager (CSM) to join our team. In this role, you will serve as the primary liaison for revenue-generating accounts, helping customers unlock the full value of our products and services. You will play a vital role in building customer loyalty, driving adoption, and increasing retention and upsell opportunities.

About the Company:

Our client is a technology company dedicated to providing user-friendly solutions for the security industry. Built with a focus on real-world challenges, their software enables even the most technology-averse users to effectively manage their operations. They pride themselves on their excellent customer satisfaction metrics and a commitment to continuous innovation.

Availability:

• Full-time: Monday to Friday, 8 AM–5 PM CST
• May occasionally require weekend work

Key Responsibilities:

• Serve as the lead customer liaison for revenue-generating accounts, attending one-on-one meetings with strategic partners
• Build and maintain trusted adviser relationships with customers to identify upsell opportunities for additional products and services
• Oversee post-sales activities, ensuring customers experience tangible benefits from the solutions provided
• Develop and execute Customer Success Plans to drive adoption and value realization of the company's solutions
• Act as the voice of the customer by providing actionable feedback to internal teams
• Identify risks to customer success and collaborate with account teams to create and implement risk mitigation strategies

Required Experience and Qualifications:

• 3+ years of Customer Success or Inside Sales experience
• Proven ability to build deep customer relationships and manage accounts for sustained revenue generation
• Enthusiastic approach to customer engagement, with the ability to understand and address customer needs effectively
• Strong technical acumen, including experience with Google Workspace (preferred over Microsoft Office)
• Demonstrated ability to adopt and leverage web applications for customer success
• A strong desire for action and willingness to take initiative

Language Requirement:

• C2 Level of English proficiency

Preferred Skills and Experience:

• Familiarity with HubSpot CRM
• Experience working in a small business or startup environment
• Track record of increasing customer satisfaction, retention, and upsell for technology products

Compensation:

• Competitive salary range of ~$1700 - 1900 USD per month, commensurate with experience and qualifications
• Salary paid in USD or Local Currency, according to your preference
• Commissions awarded per seating
• Additional incentives based on performance

Benefits:

• Paid Time Off (PTO): 10 days annually
• Paid Holidays: Local official holidays
• Lunch and Breaks: Paid
• Unpaid Leave: Available upon coordination

If you’re a driven professional who thrives on building relationships and delivering results, we encourage you to apply for this exciting opportunity!

APPLY HERE: https://www.linkedin.com/jobs/view/4125993576/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=CsKZs%2Fuw4btE2riOMySCrA%3D%3D&trackingId=drodNPYceCuQC3rz%2Fb0vNA%3D%3D&trk=flagship3_search_srp_jobs 

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

About You

• You speak English at an advanced level (minimum C1).
• You are located in Colombia, Costa Rica, El Salvador, Guatemala and Nicaragua.
• You have in-depth gaming knowledge and love anything related to video games.
• You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop.
• You are a fast learner, take initiative and excel at troubleshooting.
• You have a dedicated quiet workspace located within your residence.
• (Optional) Experience in a Customer service environment is a plus.
  
  
  

Technical requirements

A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency <200ms, internationally

• A minimum of 8 GB RAM
• A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer
• An Intel Core i5-8260U or other with better/similar performance (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above).
• An AMD 7870 GPU or better/similar.
• 2 Monitors
• A smartphone usable for two-factor authentication that runs at least:

• Android 8.0 or newer
• Apple iOS 15.0 or newer
  
  
  

What we offer

• The flexibility to work 100% remotely with no wasted commute time and travel costs.
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients.
• A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness.
• Innovative digital tools and comprehensive training, with access to our library of online training courses.
• Various learning and career development initiatives throughout the year.
• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few.
  
  
  

About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

• As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.

APPLY HERE: https://jobs.5ca.com/jobs?gh_jid=4052031101&gh_src=d4e70432teu 

Step into a Meaningful Role as a Legal Intake Specialist!

Ready to take your sales career to new heights? At VirtualStaffingCareers.com, we’re looking for a detail-oriented and empathetic Legal Intake Specialist to be the welcoming first point of contact for our clients. Your role will be crucial in gathering key case information, preparing documents, and providing top-notch service from the very first interaction.

What You’ll Be Doing:

• Engage with potential clients via phone and email, creating a welcoming and professional first impression.
• Leverage your sales skills to generate leads, guide clients through the intake process, and convert inquiries into active cases.
• Conduct initial client assessments to determine eligibility and ensure the right cases are taken on.
• Organize and gather essential case documents to streamline the process for our legal team.
• Schedule and follow up on client appointments, ensuring timely communication and building rapport.
• Assist in drafting and filing legal documents, helping the team stay organized and efficient.
• Provide exceptional customer service, building trust and enhancing the company’s reputation through every interaction.

What We’re Looking For:

• Strong English communication skills (C1 level), both written and verbal.
• Bilingual fluency in both Spanish and English is essential.
• 2+ years of customer service experience, with a focus on listening, empathy, and problem-solving.
• Experience in sales or client-facing roles is a must! You should be comfortable driving results and converting leads into active cases.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent attention to detail and the ability to manage multiple tasks at once.
• Comfortable working remotely with a reliable internet connection and a quiet, professional workspace.
• Prior experience in a legal setting is a bonus, but not required.
• Own a laptop or desktop (8GB RAM, Core i5 or above) and a stable internet connection (minimum 10 Mbps).
• Availability to work US business hours.

Why You’ll Love Working with Us:

Location: Remote (Work from home), Weekends OFF!

Applicants from other Latam countries are welcome to apply.

Only resumes in English will be accepted.**

About Us:

Learning Genie is a fast-growing SaaS EdTech company based in California. We develop leading AI-powered curriculum and assessment tools that revolutionize the teaching and learning experience in K-12 classrooms. Our innovative tools have already supported over 1 million students and 30,000+ classrooms.

At Learning Genie, we're building a dynamic and innovative team that thrives on creative thinking, mutual support, and a dedication to excellence. We offer cross-department learning opportunities and open paths to leadership roles for high-performing individuals.

If you're passionate about education and seeking a career with fast growth potential, join us in shaping the future! Learn more about us at https://www.learning-genie.com.

As a Technical Support / Account Manager /Customer Success at Learning Genie Inc, you'll play a crucial role in providing high-level technical assistance on our SaaS software users. Your responsibilities will extend beyond conventional support, involving collaboration with our customers to enhance their experience and address complex challenges. This position is designed for individuals with a proven track record, aiming for career progression into supervisory roles and contributing to solving intricate problems.

Roles & Responsibilities:

- Master our product to deliver comprehensive onboarding/training.

- Manage inbound and outbound calls with a focus on maintaining a customer satisfaction rating of 9.0 or higher.

- Identify and escalate priority issues according to customer specifications.

- Provide client support via email and phone, offering troubleshooting and solutions.

- Guide users with simple, step-by-step instructions.

- Document technical issues and solutions to provide valuable feedback to developers for product enhancement.

- Collaborate across departments for effective travel coordination and scheduling.

Who You Are:

- Previous Technical Support Experience (2+ years required).

- SaaS product support experience is a PLUS.

- Excellent oral and written communication skills in English.

- Strong analytical and problem-solving abilities.

- Adaptable to change and receptive to feedback.

- Prior experience in a Software Service Company is a plus.

Career Path:

This role is a stepping stone to an Educator Success/Account Manager position within 4-6 months for individuals who consistently demonstrate excellent results.

What do we offer?

• Weekends off.
• 40-hour working week (US time zone: 8 am - 4:30 Pacific Standard time; with 30-minute lunch)
• Salary range between $1600 to $1900 based on experience
• Monthly Bonus for high customer satisfaction scores. (up to $100)
• Special project bonus (up to $250 per quarter).
• Quick path to account managers/customer success trainers (6-12 months)
• Hiring Bonus

APPLY HERE: https://www.linkedin.com/jobs/view/4121168162/?alternateChannel=search&refId=SY4nGBRzJItLEPpvNzUhVA%3D%3D&trackingId=T62e0toh9NDvsIHKRwf%2F1A%3D%3D&trk=d_flagship3_search_srp_jobs 

Kafene is a leading point-of-sale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. By enabling our retail partners to offer flexible lease-to-own (LTO) purchase options for prime and non-prime consumers, Kafene helps merchants grow their customer base and meet the increasing demand for furniture, appliances, electronics, tires, and other durable goods. Utilizing over 20,000 data inputs alongside cutting-edge AI and machine learning technologies, our platform creates a best-in-class experience for both merchants and customers. With over $300 million in sales since inception, we are rapidly growing and looking to expand our team.

We take pride in fostering a dynamic workplace culture that values collaboration, innovation, and mutual support. Our team of 150 is spread across our NYC headquarters, a Wilmington office, and fully remote staff nationwide. Last year, we were recognized as one of Built In's Startups to Watch and Forbes' Best Startup Employers .

We are seeking a dedicated Remote Customer Service Agent to assist our business by providing excellent Kafene quality service standards and maintaining high customer satisfaction. The Customer Service Agent will provide services to customers to help resolve requests and issues during the leasing process. The role requires the ability to be adaptable, to remain calm when customers are frustrated, and to have experience working within multiple systems at once with an attention to detail.

What you'll do:

• Communicates with Kafene customers via telephone, and attracts potential customers by answering product and service questions. Manages customer queries, troubleshoots customer issues, processes payments and modifications, prepares correspondence, escalates complaints across several communication channels, and fulfills customer needs to ensure customer satisfaction.
• Maintains customer accounts by verifying and recording account information. Includes updating communication logs and dispositions for all account interactions.
• Manages large amounts of incoming calls. Places outbound calls as necessary for customer account follow-up. Meets personal/team targets and call handling quotas. Includes but not limited to contributing to the team effort by accomplishing related results as needed.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
• Builds sustainable relationships of trust through open and interactive communication. Provides feedback to management through a designated channel to recommend potential products or services, by collecting customer information and analyzing customer needs.
• Follows all Kafene procedures, guidelines, and policies, including implementing any changes when applicable. Provides accurate, valid, and complete information by using the right methods/tools; includes but is not limited to reading from scripts or utilizing templates when applicable.
  
  

Who you are:

• You are comfortable working in a remote environment with reliable internet access.
• You have proven customer support experience, ideally in the rent/lease-to-own industry.
• You exhibit strong phone contact-handling skills and active listening.
• You possess excellent communication and presentation skills; being bilingual is a plus.
• You demonstrate the ability to multitask, prioritize, and manage time effectively.
• You hold a high school diploma or equivalent; a college degree is preferred.
  
  

Compensation and Benefits:

• Compensation: Base pay varies based on experience.
• Healthcare Stipend: We prioritize your well-being by covering medical, dental, and vision insurance costs.
• Paid Time Off: We value work-life balance, which is why we offer flexible paid time off starting from your first day of employment.
  
  

Kafene is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to jobs@kafene.com  and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

APPLY HERE: https://jobs.lever.co/kafene/58608e7f-0184-4cb6-9dc1-c7fa5c75626f/apply?source=LinkedIn 

Who are we?

Pronounced "You and I", UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales.

Please note that only candidates based in Central/South America will be considered for this position.

Working Hours: 40h/week. Monday-Friday with one working weekend every 4 weeks. 9am-6pm EST.

Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.

Responsibilities

• Answer a variety of customer queries via different channels, including live chat, e-mail, and phone.
• Reach sales & retention targets to ensure the customer experience is maximized.
• Educate our growing customer base in the use of our tools and the technology that backs it up.
• Become an expert in every aspect of our products & be a true advocate for our customers.
• Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency
• Investigate technical issues and provide ideas for fixes.
  
  

Job Requirements

• 2+ years in a Customer Service role responding to large volumes of emails and chats.
• Fluency in English is a must. Candidates should exhibit advanced proficiency in both verbal and written communication, with the ability to express ideas clearly and confidently.
• Experience in ticketing and/or live chat software is a must (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.)
• Experience working remotely is an advantage
• Strong communication skills, some of our team members are located in other offices.
• Genuine desire to create the best customer journey possible.
• Able to explain complex concepts in easy-to-understand language.

APPLY HERE: https://app.dover.com/apply/ueni-ltd/fd11d124-7699-4db4-8011-007ce8030f0e?rs=42706078 

Thrive (Shopventory Inc., DBA Thrive) exists to help retailers and merchants run a healthy business by offering inventory management and reporting tools they need to make informed decisions.

The product is robust. This means trained support experts are a must. Helping retailers reach their goals is not easy, but it's what we do every day! So we're looking for generally awesome people to help us out!

Description

Our Bilingual Spanish Representative team starts between $37,000 - $40,000 per year ($17.75 an hour base wage and an additional $1 an hour in differential pays) plus bonus.

Representante Bilingüe en Español

Nuestro equipo bilingüe en español comienza entre $ 37 000 y $ 40 000 por año ($ 17,75 por hora de salario base y $ 1 adicionales por hora en salarios diferenciales) más bonificación.

What will I do as a Bilingual Spanish Representative?

Insurance is one of the most sustainable industries around! Look at it this way – as long as people have assets they want to protect, insurance will be integral in providing peace of mind, and you, as a Bilingual Spanish Representative are a key player. As part of our Bilingual Spanish Representative team, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads or current policyholders to assist with their insurance needs. Using strong relationship-building you will provide an exceptional customer experience for customers.

Duties And Responsibilities

• Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs.
• Educate the customers on our insurance products and services while identifying opportunities to sell additional products.
• Read all verbatim and ensure all coverages and solutions are communicated effectively using the provided resources.
• Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues.
• Engage in a conversation with people from all walks of life.
• Every caller is unique, so providing and customizing assistance according to the policyholder’s needs is a crucial part of the role.
  
  

¿Qué hare como Representante Bilingüe en Español?

¡Los seguros son una de las industrias más sostenibles! Míralo de esta manera: siempre que las personas tengan activos que quieran proteger, el seguro será integral para brindar tranquilidad. Como representante bilingüe en español, representarás a uno de los principales proveedores de seguros del país al recibir llamadas entrantes de clientes potenciales para cerrar el trato en las ventas de seguros. Interactuarás con los clientes para entender sus necesidades y ofrecerles las mejores soluciones. Utilizando una sólida construcción de relaciones, proporcionarás una experiencia excepcional al cliente para los clientes.

Deberes y responsabilidades:

• Atender llamadas entrantes y realizar una consulta para identificar las necesidades del posible asegurado. Tomará el control de la conversación y combinará los productos y soluciones que mejor satisfagan esas necesidades.
• Educar a los clientes sobre nuestros productos y servicios de seguros mientras identificando oportunidades para vender productos adicionales.
• Leendo palabra por palabra y asegúrandose de que todas las coberturas y soluciones se comuniquen de manera efectiva utilizando los recursos proporcionados
• Resolver problemas y formular soluciones para los clientes investigando, analizando y resolviendo consultas sobre seguros y cuestiones relacionadas con el servicio.
• Participe en una conversación con personas de todos los ámbitos de la vida.
• Cada persona que llama es única, brindar y personalizar la asistencia de acuerdo con las necesidades del asegurado es una parte crucial de este puesto.
  
  

Why Afni?

Because with us, you matter. At Afni, you are not simply an employee, you’re part of our family.

As a Bilingual Spanish Representative, you will get:

• Remote Work. This position is 100% remote. We will send you the equipment needed for this role.
• Full time hours. 40-hour work week.
• Job Stability. We’ve been in business since 1936.
• Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
• Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
• Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
• Referral Program. We have one of the most lucrative referral programs around.
• Career Growth. Most of our senior leadership started as agents. We promote from within!
• Annual Performance Reviews. We reward your good work with more money.

APPLY HERE: https://myjobs.adp.com/afniexternalcareers/cx/job-details?__tx_annotation=false&prc=RMPOD3&rb=LinkedIn&reqId=5001039769400 

Why join this team

Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines. Build and maintain effective relationships and engage in diligent problem solving. Take responsibility for resolving members' financial inquiries. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

We are seeking highly skilled Contact Center/Customer Service Agents with expert-level Spanish language abilities and confirmed fluency in both Spanish and English. The ideal candidate will possess strong verbal and written communication skills in Spanish and be able to clearly articulate in English, ensuring seamless and professional interactions with members in both languages. Candidates will undergo a language assessment to evaluate their ability to understand, read, and write in both languages.

Schedule: Initially, the working hours will be 8:45 AM - 5:15 PM, Monday through Friday, with a rotating Saturday shift. However, please note that this schedule is subject to change based on performance and business needs after six months.

What You'll Do

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Utilize the service excellence model to become a trusted advisor and deepen member connections by identifying members’ needs and presenting the features and benefits of UNFCU’s products and services.
• Provide internal and external member service by responding to calls, emails or chats in all inbound queues related to product information, account details, debit/credit card inquiries, establishing new accounts for existing members, etc.
• Identify, research, and resolve member issues by providing knowledgeable and professional service. When needed, escalate concerns using appropriate channels.
• Comply with Contact Center Key Performance Indicator (KPI) goals such as adherence to schedule, average handle time, quality scores, etc. Actively seek and implement feedback from assigned supervisor to ensure performance expectations are met.
• Attend meetings, trainings and organizational events, as directed by management.
• Perform additional responsibilities as assigned.
  
  
  

What We're Seeking

• High School diploma, General Education Development (GED), or high school equivalent certificate. Some college coursework is preferred.
• Minimum two years of experience in a call center environment.
• Excellent oral and written communication skills
• Must be service excellence driven, with a professional attitude and empathy
• Ability to work independently and in a team environment
  
  
  

What Makes You Stand Out

• Call center experience; strong customer service experience
• Bilingual in (native) Spanish & English, and can demonstrate proficiency in both languages.
  
  

APPLY HERE: https://careers-unfcu.icims.com/jobs/1885/remote-contact-center-agent-i-%28bilingual-native-spanish-%26-english%29/login?mobile=false&width=870&height=500&bga=true&needsRedirect=false&jan1offset=-360&jun1offset=-300 

Who We Are

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Bilingual Call Center Representative - Remote Florida at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• Answers telephones and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare.
• Develops and implements general insurance and health care policies in accordance with state and federal laws and provides expertise to investigate and adjudicate claim characteristics that do not match policy provisions.
• Responds to provider appeals and meets with providers to resolve problems/issues. Advises provider review councils, state officials and works with organized healthcare groups and associations on various medical issues related to insurance and healthcare programs.
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Interfaces with team members, management, and customers in reference to customer service issues. Review and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
  
  

What we're looking for

• Bilingual proficiency in English and Spanish is required
• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software and Microsoft Office applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
  
  

What you should expect in this role

• Call Center Hours of Operation: 7:00 AM – 6:00 PM candidate must be able to work any assigned 8 hour shift between these hours.
• This is a remote position for candidates living in the state of Florida
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• Full-time (40 hours a week)
• Most benefits start on first day of employment
• Remote (work from home)
• In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload . Greater speeds will of course provide better performance.
• To Test your internet download and upload speed:
• Go to Google
• Search for Internet Speed Test or click here .

APPLY HERE: https://jobs.gainwelltechnologies.com/job/Any-city-Bilingual-Call-Center-Representative-Remote-Florida-FL-99999/1241990500/?utm_source=LINKEDIN&utm_medium=referrer 

The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

*This is a DIRECT HIRE position with Allied Solutions*

Ensures deliver of excellent customer service to English and Spanish callers while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism without direct supervision. Updating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. This position receives inbound calls and completes outbound calls or web inquiries to insurance companies to verify insurance. Canceling of Auto CPI per procedures and lender particulars. Working Mortgage, Escrow, Commercial, Condo and Flood accounts thoroughly per procedures and to resolution. Working level 3 inbox emails.

NOTE: This is a REMOTE DIRECT HIRE position with Allied Solutions

Job Duties And Responsibilities

Inbound Calls (75%):

• Handle incoming borrower, agent and lender calls at a professional level
• Accurately compose written information for loan histories
• Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels
• Ability to follow up and resolve customer problems or issues
• Mentor fellow co-workers as requested by supervisor
• Report any system and related issues
• Correctly work Mortgage, Escrow, Commercial, Condo and Flood accounts.
• Keying escrow premium
• Resolving difficult accounts / problem solving
• All accounts need worked in accordance to all regulations
• Taking ownership of account to assure further escalation does not transpire
• Level 3 inbox emails from borrower to help rectify outstanding issues
  
  

Metrics (10%):

• Meet set goals and assigned workload expectations for productivity
• Meet and exceed Quality audits and metrics
• Ability to be coached and learn from previous errors and know what is needed to improve
• Meet monthly regarding scorecard metrics
  
  

CPI Cancel (15%):

• Review insurance policies for compliance and lender requirements as well as cancel vehicle CPI policies
• Assure CPI Cancel protocol/procedures are being followed
• Quality must be maintained to minimize premium loss
  
  

Qualifications (Education, Experience, Certifications & KSA)

• High school diploma required
• Ability to distribute and exchange information with others
• Strong attention to detail and organization skills required
• Strong problem solving and analytical abilities required
• Dependable and reliable
• Ability to acknowledge and respect confidential information
• Excellent telephone, written and verbal communication skills with strong customer service focus
• Professional interaction with employees, peers and customers required
• Ability to answers questions, correct errors and resolve discrepancies
• Ability to learn quickly
• Ability to remain composed and effective under pressure

APPLY HERE: https://hq.wd12.myworkdayjobs.com/Allied_External/job/Dakota-Dunes-SD/Spanish-Bilingual-Customer-Service-Rep--REMOTE-_R-009098?source=LinkedIn