CUSTOMER SERVICE AGENT (SPANISH)
MAJORITY es una app de servicios financieros digitales que incluye una cuenta asegurada por la FDIC, una tarjeta Visa®, envío de dinero internacional, llamadas internacionales y muchos otros servicios enfocados en migrantes. Estamos creados para migrantes, por migrantes. Creemos que todos merecemos la misma oportunidad de tener éxito sin importar nuestro país de origen. Nuestra misión es proporcionar a los migrantes las herramientas necesarias para prosperar en su nuevo país.
Somos un grupo diverso de personas de más de 40 países diferentes, y estamos buscando a personas motivadas a crear productos significativos que acorten las distancias culturales y geográficas. Estamos buscando un Agente de Servicio al Cliente que hable español.
- ¿Te apasiona cambiar al mundo?
- ¿Buscas esa combinación única: el espíritu y la emoción de una startup con un negocio ya existente y en constante crecimiento?
- ¿Te encanta ayudar a los demás y resolver los desafíos de los clientes?
Responsabilidades
Como miembro de nuestro equipo de Servicio al Cliente, ayudarás a nuestros clientes que hablan español por teléfono y chat desde nuestra oficina en Doral. Debes tener fluidez, tanto escrita como hablada, en español. Ten en cuenta que debes residir en Estados Unidos.
Requisitos
- Fluidez en español
- Conocimiento de ingles son una ventaja, pero no es necesario.
- Experiencia previa en servicio al cliente es una ventaja, pero no necesaria.
- Sería un gran plus si tienes experiencia en la industria de servicios financieros.
- Excelentes habilidades de comunicación y un enfoque extremadamente orientado al servicio.
- Capacidad para combinar el enfoque en la calidad con la eficiencia.
- La disponibilidad para fin de semanas y disponibilidad completa.
Buscamos a Una Persona
- Una persona trabajadora y adaptable, capaz de trabajar en un entorno dinámico y con plazos ajustados.
- Una persona que se preocupa por los detalles y está comprometida con la excelencia.
- Una persona que es rápida para aprender y está comprometida con el crecimiento personal y profesional.
- Una persona que es creativa e ingeniosa para resolver problemas, y que disfruta de los desafíos.
Para este puesto, ofrecemos un salario inicial de $15 por hora + comisión y horas extras. También ofrecemos varios beneficios, que incluyen vacaciones remuneradas, días festivos flexibles, cobertura completa de salud + dental + visión, 401k con una contribución de 4% y muchos más beneficios. Somos MAJORITY. Somos internacionales, ambiciosos, amables e inclusivos. Creemos en la igualdad de oportunidades y valoramos la diversidad. No discriminamos por motivos de raza, religión, color, origen nacional, género, orientación sexual, edad, estado civil, condición de veterano o discapacidad.
PLANEADOR FREELANCE DE VIAJES A TODO EL MUNDO DESDE CASA
Buscamos un Planeador de Viajes en Cruceros u otros destinos, nacionales o internacionales con gusto por trabajar de manera Independiente o Freelance Remoto; altamente organizado y orientado a los detalles para unirse a nuestro equipo a tiempo parcial o total (a tu elección) , trabajando vía remota. Usted será responsable de coordinar y reservar los arreglos de viaje para sus propios clientes, utilizando nuestro sistema de reservas en línea con múltiples proveedores con acceso directo.
Sus responsabilidades incluirían hacer todos los arreglos necesarios, como buscar y reservar vuelos, transporte terrestre, alojamiento y otros servicios relacionados con los viajes.
- También sería responsable de gestionar los gastos, realizar un seguimiento de los reembolsos y brindar apoyo a los viajeros mientras están de viaje
- Emitir billetes de avión, vales y otros documentos de viaje
- Proporcionar a los clientes consejos de viaje e información sobre atracciones locales
- Responder a las consultas de los clientes y solucionar cualquier problema de viaje
- Manténgase actualizado con noticias y desarrollos de la industria
- Garantizar que las necesidades del cliente se satisfagan de manera oportuna y satisfactoria
- Manténgase al día con todas las formas de pago aceptadas por la agencia
- Trabajar con proveedores externos para asegurar los precios más bajos y ofertas especiales para los clientes
- Garantizar la satisfacción del cliente a través de una comunicación y un seguimiento efectivos
Cualidades clave:
- Buenas habilidades de comunicación y servicio al cliente
- Excelentes habilidades organizativas
- Familiaridad con los sistemas y software de reservas
- Conocimiento de las reglas, regulaciones y requisitos aplicables de la industria
- Atención a los deseos, dudas y necesidades de los clientes
- Capacidad para manejar múltiples tareas y mantener la atención al detalle
- Capacidad para tomar la iniciativa y anticipar las necesidades del cliente según sea necesario
Con esta oportunidad de negocio, tendría la flexibilidad de trabajar en su propio horario. Debe poder trabajar de forma independiente y sentirse cómodo utilizando una variedad de programas de software y trabajando de forma remota.
CUSTOMER SERVICE AGENT
The Role
We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Analytical and critical thinking
- Strong oral and written communication abilities.
- Advanced English Level
- Teamwork oriented
- Strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Strong computer navigation skills and PC Knowledge
- Quiet and distraction-free environment to work
- Problem-solving
- Possess self-motivation to achieve and exceed goals
- Immediate availability preferred.
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Flexible working options
APPLY: https://gsp011.snaphunt.com/job/GPXDVX0W5K-NI-142?source=linkedin
CALL CENTER REPRESENTATIVE
"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."
We are hiring new Call Center Representatives!
This is a permanent position with a flexible schedule.
Position Purpose: Takes incoming customer calls, places orders and answers questions; striving for total satisfaction with each customer.
We offer:
- Extraordinary employee experience
- Flexible schedule
- Work from home in Costa Rica
- Fitness subsidy
- Education subsidy
- Outdoor days (paid days to enjoy outdoor activities)
- L.L.Bean products employee discount
- Asociación solidarista
- Life and medical insurance
- Company doctor
About you:
- English Level: C1 (advanced verbal and written)
- Strong listening skills
- Customer Service oriented (respectful, friendly, proactive, courteous, etc)
- High attention to detail
- Ability to make decisions quickly
- No specific career is required
- No experience required (Call Center experience is a plus)
About the role:
- Responsible for answering incoming customer calls, taking orders, utilizing company policies and resources to solve customer issues, and directing calls to the managerial team when necessary.
- Our Call Center Representatives are the first point of contact for customers’ product concerns
- Engages with customers and is always ready to offer information on merchandise and services.
This is a CR-based position. To be considered, please be aware that you must be currently authorized to work in Costa Rica.
APPLY: https://llbean.wd1.myworkdayjobs.com/en-US/LLBean_Careers/job/Call-Center-Representatives_JR9026
CUSTOMER SERVICE AGENT (BILINGUAL IN SPANISH AND ENGLISH)
Kafene is a leading point-of-sale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. By enabling our retail partners to offer flexible lease-to-own (LTO) purchase options for prime and non-prime consumers, Kafene helps merchants grow their customer base and meet the increasing demand for furniture, appliances, electronics, tires, and other durable goods. Utilizing over 20,000 data inputs alongside cutting-edge AI and machine learning technologies, our platform creates a best-in-class experience for both merchants and customers. With over $300 million in sales since inception, we are rapidly growing and looking to expand our team.
We take pride in fostering a dynamic workplace culture that values collaboration, innovation, and mutual support. Our team of 150 is spread across our NYC headquarters, a Wilmington office, and fully remote staff nationwide. Last year, we were recognized as one of Built In's Startups to Watch and Forbes' Best Startup Employers .
We are seeking a dedicated Remote Customer Service Agent to assist our business by providing excellent Kafene quality service standards and maintaining high customer satisfaction. The Customer Service Agent will provide services to customers to help resolve requests and issues during the leasing process. The role requires the ability to be adaptable, to remain calm when customers are frustrated, and to have experience working within multiple systems at once with an attention to detail.
What you'll do:
- Communicates with Kafene customers via telephone, and attracts potential customers by answering product and service questions. Manages customer queries, troubleshoots customer issues, processes payments and modifications, prepares correspondence, escalates complaints across several communication channels, and fulfills customer needs to ensure customer satisfaction.
- Maintains customer accounts by verifying and recording account information. Includes updating communication logs and dispositions for all account interactions.
- Manages large amounts of incoming calls. Places outbound calls as necessary for customer account follow-up. Meets personal/team targets and call handling quotas. Includes but not limited to contributing to the team effort by accomplishing related results as needed.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
- Builds sustainable relationships of trust through open and interactive communication. Provides feedback to management through a designated channel to recommend potential products or services, by collecting customer information and analyzing customer needs.
- Follows all Kafene procedures, guidelines, and policies, including implementing any changes when applicable. Provides accurate, valid, and complete information by using the right methods/tools; includes but is not limited to reading from scripts or utilizing templates when applicable.
Who you are:
- You are comfortable working in a remote environment with reliable internet access.
- You have proven customer support experience, ideally in the rent/lease-to-own industry.
- You exhibit strong phone contact-handling skills and active listening.
- You possess excellent communication and presentation skills; being bilingual is a plus.
- You demonstrate the ability to multitask, prioritize, and manage time effectively.
- You hold a high school diploma or equivalent; a college degree is preferred.
Compensation and Benefits:
- Compensation: Base pay varies based on experience.
- Healthcare Stipend: We prioritize your well-being by covering medical, dental, and vision insurance costs.
- Paid Time Off: We value work-life balance, which is why we offer flexible paid time off starting from your first day of employment.
Kafene is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to jobs@kafene.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
APPLY HERE: https://jobs.lever.co/kafene/58608e7f-0184-4cb6-9dc1-c7fa5c75626f/apply?source=LinkedIn
CONTACT CENTER AGENT - WFH
Company Description
Our mission is to ensure our clients have all the tools needed to ThrAIve while at the same time building world-class customer experiences.
We help our clients by identifying the main customer pain points and highlighting straight forward solutions to these focus areas. Our customized solutions increase customer satisfaction, increase customer acquisition (boost revenue), and reduce contact center cost while significantly increasing performance.
Role Description
This is a full-time remote role for a Contact Center Agent - WFH at letsthraive. The Contact Center Agent will be responsible for handling customer inquiries, resolving issues, and leveraging product and service sales opportunities whenever possible. The role requires excellent English skills and involves communicating effectively with customers through various channels, including phone, email, and chat. Strong negotiation skills to drive positive outcomes during interactions is required.
Qualifications
• Strong communication skills and customer service orientation.
• Ability to multitask, prioritize, and manage time efficiently.
• Excellent problem-solving, conflict resolution, and negotiation abilities.
• +1 year of experience in Sales or Customer Service (outbound/inbound).
• B2+ - C1 Level of English proficiency.
• Legal experience or knowledge is a PLUS.
• Computer, monitor, and headset required.
• Dedicated WFH space (quiet environment with desk and chair).
• High-speed Internet connection (hard-wired).
If interested please submit your application to felipe.gutierrez@letsthraive.com
SENIOR COLD CALLER
Job Title: Bilingual - Senior Cold Caller
Company: SkylightNRG
Location: Nicaragua (Work-From-Home)
Company Demographic: 60% Female, 40% Male
About Us:
SkylightNRG is a leading solar energy company committed to making a difference in the renewable energy industry. Our mission is to provide sustainable and affordable solar solutions to our customers, helping them save on energy costs while contributing to a greener planet.
Job Description:
Your job is to call through a list of leads to prequalify them for Solar Panels.
(Scripts, tools, resources and training will be provided)
We're only hiring the BEST applicants for a Long-Term Position
- The average appointment setter makes about $1000/month after bonuses and commission.
- Must be a cold caller to be able to get promoted to Sales Representative (Reps make $2k+/month)
- We're looking for individuals who want to learn and grow with the company. Those who are just looking to just clock in and clock out.. this is not for you.
- In this company you're expected to expand and grow your skills and well as build the company alongside the founder and other team members. Although this is an entry level position, there is unlimited growth potential in the company for those who are able to develop the skills required to move up.
You'll be given access to high value sales courses from names like Grant Cardone, Jordan Belfort, Tai Lopez, Jason Capital, and many more.
Requirements:
- Able to sell and speak fluently in Spanish
- Able to communicate with coworkers in English
- Has cold calling experience
- Has proven track record of success
- Has great internet
- Charismatic and enjoys talking to people.
- High energy
BILINGUAL CUSTOMER EXPERIENCE SPECIALIST (SPANISH)
Would you like to become part of a modern health care organization? Then come and join us today. Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high growth start up organization geared to success in the Adult Foster Care (AFC) Community. Utilizing cutting edge computer technology for the advancement of healthcare in a homecare setting. Seeking driven, motivated candidates that are excited to join a fast paced team.
Position Overview:
We are seeking a motivated and detail-oriented Bilingual Customer Experience Specialist with a strong focus on healthcare services. The ideal candidate will have excellent communication skills, experience in handling phone calls, and proficiency in various software tools, including Microsoft Excel, Word, Outlook, and CRM systems (preferably HubSpot). Knowledge of MassHealth programs is a significant plus. High end hospitality industry experience a plus. Bi-lingual a plus.
Key Responsibilities:
- Provide exceptional customer service and eligibility assessments to prospective new clients, healthcare providers, and other stakeholders via phone and email interactions.
- Assist with scheduling appointments and managing clients’ inquiries efficiently.
- Utilize CRM software (HubSpot experience preferred) to maintain accurate records and follow up on customer interactions.
- Analyze customer feedback and collaborate with the team to enhance the overall customer experience.
- Create and maintain documentation and reports using Microsoft Excel and Word.
- Ensure compliance with healthcare regulations and best practices in customer interactions.
- Proactively identify opportunities to improve processes and enhance customer satisfaction.
- Maintain a strong attention to detail and take ownership of assigned tasks to ensure timely completion.
Qualifications:
- Experience in a customer service role, preferably within healthcare services.
- Bilingual, fluent Spanish and English is a plus.
- Strong phone communication skills and a professional demeanor.
- Proficient in Microsoft Excel, Word, Outlook, and CRM systems (HubSpot preferred).
- Excellent writing skills for documentation and communication.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Self-motivated and proactive in identifying and solving problems.
- Familiarity with MassHealth programs is a plus.
BILINGUAL CUSTOMER EXPERIENCE SPECIALIST (SPANISH)
Would you like to become part of a modern health care organization? Then come and join us today. Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high growth start up organization geared to success in the Adult Foster Care (AFC) Community. Utilizing cutting edge computer technology for the advancement of healthcare in a homecare setting. Seeking driven, motivated candidates that are excited to join a fast paced team.
Position Overview:
We are seeking a motivated and detail-oriented Bilingual Customer Experience Specialist with a strong focus on healthcare services. The ideal candidate will have excellent communication skills, experience in handling phone calls, and proficiency in various software tools, including Microsoft Excel, Word, Outlook, and CRM systems (preferably HubSpot). Knowledge of MassHealth programs is a significant plus. High end hospitality industry experience a plus. Bi-lingual a plus.
Key Responsibilities:
- Provide exceptional customer service and eligibility assessments to prospective new clients, healthcare providers, and other stakeholders via phone and email interactions.
- Assist with scheduling appointments and managing clients’ inquiries efficiently.
- Utilize CRM software (HubSpot experience preferred) to maintain accurate records and follow up on customer interactions.
- Analyze customer feedback and collaborate with the team to enhance the overall customer experience.
- Create and maintain documentation and reports using Microsoft Excel and Word.
- Ensure compliance with healthcare regulations and best practices in customer interactions.
- Proactively identify opportunities to improve processes and enhance customer satisfaction.
- Maintain a strong attention to detail and take ownership of assigned tasks to ensure timely completion.
Qualifications:
- Experience in a customer service role, preferably within healthcare services.
- Bilingual, fluent Spanish and English is a plus.
- Strong phone communication skills and a professional demeanor.
- Proficient in Microsoft Excel, Word, Outlook, and CRM systems (HubSpot preferred).
- Excellent writing skills for documentation and communication.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Self-motivated and proactive in identifying and solving problems.
- Familiarity with MassHealth programs is a plus.
ONLINE CUSTOMER SERVICE COORDINATOR
Job Overview
We're seeking driven people to become part of our team in various work-from-home positions such as client service, data entry, and sales. This is an excellent role for individuals seeking work-from-home flexibility from the comfort of their home. Regardless of your experience level, we provide roles that suit your abilities and interests.
Job Responsibilities
- Respond to customer inquiries via phone, email, or online chat
- Complete data entry tasks with great attention to detail
- Take part in telemarketing depending on your skill set
- Collaborate with team members to deliver great performance
- Comply with standards and interact clearly with managers
Benefits
- Attractive salary: $18-$25 per hour, based on your experience level and responsibilities
- 100% remote - work from anywhere with an internet connection
- Choose your working hours - you choose when and how much you work
- Extra income opportunities to add to your income
- Balance your work and life - control your workload to suit your lifestyle
Job Requirements
- Strong communication skills
- Ability to work independently and handle tasks on your own
- General computer skills, including e-mail and web tools
- Stable internet connection and access to your own computer
- A go-getter mindset and readiness to acquire new skills
No need to stress if you are without direct experience - this is an junior-level position! We will provide extensive training to prepare you with the knowledge and resources for success. The vital qualifications are a strong work ethic and willingness to gain new knowledge. If you are eager to embark on an rewarding professional path, we want you on our team! We're a varied organization and have people from wide-ranging backgrounds including, remote data entry clerk, administrative assistant, receptionist, sales assistant, customer service agent, warehouse or factory workers, driver, medical assistant, nurse, call center representative, etc. working with our company
Salary: $18 - $25 per hour
APPLY HERE:
MEDICAL BILLER
Acerca del empleo
About: We are proud to partner with an award-winning personal injury law firm specializing in catastrophic personal injury cases, particularly those caused by car accidents. We are seeking a driven and motivated Medical Biller with exceptional negotiation skills to advocate for clients’ best interests.
Responsibilities:
- Negotiate with insurance companies to reduce medical bills for clients.
- Build and maintain strong relationships with clients to ensure exceptional service.
- Collect feedback regarding clients' experiences and case resolution.
- Manage administrative tasks efficiently and accurately.
Qualifications:
- Advanced C1 Level English
- Experience in an office setting
- Strong organizational skills and a passion for working with numbers.
- Excellent attitude and loyalty to the firm (this is a long-term position).
- Advanced proficiency in English.
- Bonus: Experience with personal injury cases and medical billing is a plus, but not required; we will provide training.
- Bonus: Call center experience with healthcare accounts is a plus
Schedule:
- Monday - Friday 8:30am am to 5:30 pm PST - Pacific Standard Time (This is a requirement for the role and can't be adjusted)
- 100% Remote
Benefits:
- Paid holidays
- Paid vacations and sick days
- Quarterly office and team-building events
- Positive work culture and environment
- Clear and communicated firm values
CUSTOMER SUPPORT SPECIALIST ( ENGLISH & SPANISH )
Acerca del empleo
⭐ Role Overview
At Lodgify, we're on the lookout for a Customer Support Specialist to join the Lodgify team fully remote!
As a Customer Support Specialist, it is all about helping people! You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers on how to successfully use Lodgify to set up their own accommodation website and grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting, and guiding them on how to make the most of Lodgify.
⭐ How will you make an impact?
- Provide top-tier support via phone, email, or chat.
- Ensure customer satisfaction by resolving issues promptly.
- Troubleshoot and solve general technical issues related to the Lodgify platform.
- Report customer feedback and issues to relevant teams and follow up as needed.
- Identify and document any software bugs or issues for continuous improvement.
⭐ What makes you a great fit?
- Experience in technical customer support or a similar role.
- Strong communication skills in English, both verbal and written.
- Patience, attention to detail, and a logical approach to problem-solving.
- Excellent troubleshooting skills with the ability to diagnose technical issues.
- Ability to work independently while managing multiple priorities in a fast-paced environment.
- A positive attitude and a strong sense of responsibility.
- Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.
- Experience in the travel or hospitality industry is a plus!
⭐ What's in it for you?
CUSTOMER SUPPORT REPRESENTATIVE - SPANISH SPEAKER
Acerca del empleo
Please submit your CV in English
PART-TIME CUSTOMER SERVICE REP
Acerca del empleo
As a Bilingual Customer Service Representative at Stafi Live, you will be the voice of our company, providing exceptional customer support in both English and Spanish. Your primary responsibility is to assist clients by addressing inquiries, resolving issues, and delivering accurate information about our products and services. In this role, you'll work closely with a dedicated team to meet and exceed client expectations, helping to create a seamless and positive customer experience.
Responsibilities
- :Respond to client inquiries in both English and Spanish, delivering clear and accurate information on products and services
- .Troubleshoot and resolve client issues promptly, escalating cases as necessary to ensure satisfaction
- .Manage high call volumes while maintaining a professional and patient demeanor
- .Collaborate with team members to continuously improve customer support processes and outcomes
- .Provide feedback on customer interactions to help identify opportunities for improvement
- .Handle inbound and outbound calls with professionalism and courtesy
- .Assist customers with inquiries, ensuring a positive customer interaction
- .Flexibility to adapt to varying work hours and shift requirements
Requirement
- Proven Customer Service Skills: A track record of delivering exceptional customer experience
- Language Proficiency: Fluent communication skills in both English and Spanish (written and verbal
- Flexible Availability: Ability to work a flexible schedule, including evenings and weekends, as neede
- Call Center Experience: Previous experience in a customer service role, particularly in voice campaign
- Sales Experience (Optional): Sales experience is a plus but not require
APLICA AQUÍ: https://apply.workable.com/stafi/j/AC41B67BCF/apply/
ANALISTA DE SATISFACCIÓN DEL CLIENTE
☀️ Acerca de Bright:
¡Hola! Somos Bright, una startup de energía solar y fintech con la misión de revertir el cambio climático, comenzando en México. Como la principal plataforma de energía solar en techos de México, simplificamos el proceso de adopción de energía solar mediante la automatización, supervisando todo, desde las soluciones financieras hasta la instalación. Respaldados por importantes inversionistas como First Round Capital, Y Combinator y Leonardo DiCaprio, estamos en camino de un crecimiento exponencial mientras mantenemos un ambiente laboral divertido y gratificante.
SENIOR COLD CALLER
Job Title: Bilingual - Senior Cold Caller
Company: SkylightNRG
Location: Nicaragua (Work-From-Home)
Company Demographic: 60% Female, 40% Male
About Us:
SkylightNRG is a leading solar energy company committed to making a difference in the renewable energy industry. Our mission is to provide sustainable and affordable solar solutions to our customers, helping them save on energy costs while contributing to a greener planet.
Job Description:
Your job is to call through a list of leads to prequalify them for Solar Panels.
(Scripts, tools, resources and training will be provided)
We're only hiring the BEST applicants for a Long-Term Position
- The average appointment setter makes about $1000/month after bonuses and commission.
- Must be a cold caller to be able to get promoted to Sales Representative (Reps make $2k+/month)
- We're looking for individuals who want to learn and grow with the company. Those who are just looking to just clock in and clock out.. this is not for you.
- In this company you're expected to expand and grow your skills and well as build the company alongside the founder and other team members. Although this is an entry level position, there is unlimited growth potential in the company for those who are able to develop the skills required to move up.
You'll be given access to high value sales courses from names like Grant Cardone, Jordan Belfort, Tai Lopez, Jason Capital, and many more.
Requirements:
- Able to sell and speak fluently in Spanish
- Able to communicate with coworkers in English
- Has cold calling experience
- Has proven track record of success
- Has great internet
- Charismatic and enjoys talking to people.
- High energy
CONTACT CENTER AGENT - WFH
Acerca del empleo
Our mission is to ensure our clients have all the tools needed to ThrAIve while at the same time building world-class customer experiences.
We help our clients by identifying the main customer pain points and highlighting straight forward solutions to these focus areas. Our customized solutions increase customer satisfaction, increase customer acquisition (boost revenue), and reduce contact center cost while significantly increasing performance.
Role Description
This is a full-time remote role for a Contact Center Agent - WFH at letsthraive. The Contact Center Agent will be responsible for handling customer inquiries, resolving issues, take advantage of product and service sales opportunities whenever possible. and providing excellent customer service. The role involves communicating effectively with customers through various channels, such as phone, email, and chat. Use defined scripts to sale and pivot and Meet the team's qualitative and quantitative objectives and KPIs.
Qualifications
- Strong communication skills and customer service orientation
- Ability to multitask, prioritize, and manage time efficiently
- Excellent problem-solving and conflict resolution abilities
- +1 year of experience in Sales or Customer Service (outbound/inbound)
- B2+ - C1 Level of English
- Computer, Monitor and Headset
- WFH space (quiet space, desk, chair)
- High-speed Internet (hard-wired)
- +1 year of experience in the Dental Industry is a PLUS
APLICA AQUI:
AGENTE DEL CENTRO DE CONTACTO
Job description
The Patient Service Representative (PSR) provides excellent customer service to all individuals contacting the organization. Contacts may include phone calls, emails, secure messages, text messages, and other industry leading technology. Schedule appointments with the right provider for the customer. Enter CRM tickets for requests for more complex requests. Provide a positive and welcoming experience for all customers regardless of contact method.
The PSR provides a vital link in the chain of Quality of Care; the PSR supports the System by serving as first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification. The PSR is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained. PSRs will work with a high volume of patients, over the phone, supporting patient needs, while following different practice requirements diligently.
Education Requirements:
• Minimum of a technical high school diploma.
• Prefer a bachelors degree in business, finance, technology, healthcare, or other related field.
Work Experience:
• Prefer 1 to 3 years of previous work experience in customer service, contact centers, healthcare, or other related fields.
• Previous contact center experience preferred.
• 1or more years of experience working in a fast-paced contact/engagement center (preferred).
• 1 or more years medical scheduling experience (preferred).
Technical Requirements:
• Demonstrable customer service skills in high-pressure scenarios.
• Ability to learn technology, policies, and procedures quickly.
Knowledge, Skills, and Competencies:
• Excellent customer service skills required with the ability to multi-task in a fast-paced environment with a high degree of attention to detail
• Excellent bilingual (Spanish and English) verbal and written communication skills.
• Accurate with good attention to detail.
• Strong customer service skills.
• Ability to learn quickly and adapt to rapidly changing scenarios.
• Ability to work under high levels of pressure.