CUSTOMER ONBOARDING SPECIALIST
Do you thrive on building positive client relationships and ensuring a smooth transition? Do you have a passion for the restaurant industry and a knack for tech? If so, then Craver wants you!
About Craver
Craver is a Canadian tech leader, empowering local restaurants and fostering vibrant communities. We've developed a cutting-edge platform that streamlines ordering, engagement, and loyalty programs, helping hundreds of restaurants thrive. From mobile ordering to in-store kiosks, Craver empowers restaurants to retain and grow their customer base. We partner with Vancouver favourites like Railtown Cafe, alongside hundreds of other restaurants across North America, Europe, and Australia. Recognized as a top Canadian tech company to watch and a Best Workplace in Canada for two years running (2021 & 2022), Craver is a company on the rise!
The Onboarding Specialist Role
As an Onboarding Specialist, you'll play a critical role in ensuring our new clients have a seamless and positive experience from day one. You'll be responsible for coordinating, managing, and improving the onboarding journey for all our new restaurant partners. This role requires exceptional customer service skills, a collaborative spirit, and a keen eye for enhancing client success.
What You'll Do:
- Be the onboarding pro! You'll efficiently manage the onboarding process for new clients, setting up their accounts and guiding them through the initial phase
- Provide exceptional customer support, addressing any questions or concerns clients may have during onboarding. Your focus is on creating a positive and supportive experience
- Collaborate seamlessly with our cross-functional teams, ensuring a smooth transition from sales to onboarding. Communication and coordination are key!
- Develop and maintain comprehensive onboarding materials and resources to empower clients throughout their journey. Keeping these materials up-to-date is essential
- Continuously improve the onboarding process by gathering client feedback and implementing enhancements to optimize satisfaction and streamline procedures
- Leverage your product knowledge to identify upsell and cross-sell opportunities, acting as a bridge between onboarding and sales and contributing to revenue growth
Who You Are:
- You have over 3 years of experience in client onboarding or a similar role.
- You're a pro at onboarding customers with SaaS products
- Exceptional communication and interpersonal skills are your forte
- Collaboration is your middle name - you thrive working across teams
- Strong organization and meticulous attention to detail are a must
- You're a problem-solver with a knack for finding solutions
- In-depth knowledge of the restaurant industry and tech trends is a plus
- You're a client champion, dedicated to delivering outstanding service
Ready to Join Craver?
If you're passionate about building relationships, love the restaurant industry, and have a knack for tech, we want to hear from you! Apply today and help Craver empower restaurants and communities everywhere.
Requirements
Experience:
- Over 3 years of experience in client onboarding or a related role
- Proven experience in onboarding customers within SaaS products
Skills:
- Exceptional communication and interpersonal skills.
- Effective collaboration capabilities with cross-functional teams
- Strong organizational skills and meticulous attention to detail
- Demonstrated problem-solving abilities
Mindset:
- Customer-focused with a dedicated commitment to delivering excellent service
Benefits
- Be part of a dynamic and innovative company
- Work in a collaborative and fast-paced environment
- Gain valuable experience in the exciting mobile app industry
- Competitive salary
CUSTOMER SERVICE SUPERVISOR
- Advanced university studies (at least 3rd year) in Marketing, Business Administration, or International Commerce.
- Minimum of 2 years of experience as a Customer Service Supervisor or similar positions
- Strong leadership skills with experience in team development, overseeing customer service agents, ensuring task completion, resolving inquiries, managing CRM systems, and maintaining customer satisfaction.
- Advanced English proficiency (mandatory).
- Excellent writing skills in English, with impeccable grammar and spelling.
- Availability to work remotely (Home Office).
CUSTOMER SERVICE REPRESENTATIVE
Hiring REMOTE Customer Service Reps - Multiple positions immediately available.
$1000-$2500 USD per Month
We help US businesses hire applicants from Latin America and the Philippines, and we have multiple open Customer Service Rep positions we need to immediately hire. You would be working with the business directly, we handle the hiring and recruiting process.
Duties:
- Communicate with customers via phone, email, and text.
- Provide knowledgeable answers to questions about product, pricing and availability.
- Listen to customer concerns and provide solutions.
- Knowledge in using CRMs.
- Work US hours.
Qualifications
- 1+ Years Experience as a Customer Service Representative
- Fluent English, both verbal and written.
- Stable internet connection, laptop, and headset.
- Energetic & upbeat
- Team Player
- Willing to listen to feedback & improve
CUSTOMER CARE SUPPORT ( VIRTUAL ASSISTANT )
PST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment.
Responsibilities
- Customer Care: Creating tickets and resolving customer cases.
- Customer Communication: Providing comprehensive, seamless customer support from start to finish.
- Ticket Processing: Initiating, tracking, and reviewing tickets as well as supporting customers throughout the entire process.
- Scheduling Appointments: Arranging and organizing appointments and documenting their content.
- Enterprise Resource Planning System: Creating, from offers up to invoices, from an ERP-System.
Not Limited To
- Customer care
- Process Documentation
- Workflow management
- Marketing/Social Media
Qualification
- Bachelor degree in any related discipline.
- 5 plus years experience in a similar role
- Experience in sales, marketing, or customer service
- Strong organizational skills
- Ability to work efficiently in a fast-paced environment
- Fähigkeiten in Projektmanagement und Koordination
- Must be to work Central European Time ( CET)
Must Have
- Familiarity with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc)
- Familiarity with working in an ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc)
- Experience with LLM ( Large Language Models) - Be able to use it and create prompts and understand the output.
- Professional communication skills
- Strong attention to detail
- Experience / Exposure with eCommerce
- Very good and confident English skills, both written and spoken
- Flexible , Independent, and ability to work in a team
Nice To Have
- Experience in marketing and/or social media
- Kenntnisse in der deutschen Sprache
CUSTOMER SUCCESS SPECIALIST
Requirements:
- English B2+
- Native Spanish
- Schedule flexibility
- Tech Skills
- B2B/B2C exp. preferred
- Immediate availability
You Have:
- 1+ years of a solid experience as Sr. Coordinator, Sr. Supervisor, Sr. Trainer, Team Lead, S.M.E, Sr. Q.A, Sr. Data Entry or temporal assignments for higher roles.
- Adaptability
- Flexibility
- Self-driven skills
- Clear communication
- Presentation Skills
- Data administration
- Information Partnership
- Experience learning new technology and data
- Problem solving skills
- Excellent knowledge of MS Office programs
- Cloud knowledge is a plus
- Experience or willingness to work in a hybrid environment
You will:
- Attending customer meetings, conducting sales presentations, and delivering product/service demonstrations both in person and via phone.
- Providing technical expertiseto support aggressive selling goals and thorough responses to product/service and industry questions.
- Preparing technical proposals and presentationsto support sales teams and demonstrating proficient solution selling abilities.
- Identifying and analyzing customer/client needsand developing strategies to competitively meet those needs.
- Advising and supporting customers and sales teamson technical aspects of products and services.
- Developing and executing thorough trainingas needed, utilizing technical expertise.
- Streamlining and improving sales processes, recommending improvements to management.
- Acting as a customer advocatefor pre-sales and post-sales activities.
- Providing consistent follow-upon opportunities or inquiries.
- Evaluating the client's customer needsand proposing potential solutions.
- Managing external competitive pressuresand effectively handling objections to help retain customers.
- Providing consultative supportand potentially attending vendor and/or external events.
- Mentoring and guiding junior staff, if needed, and working with multiple stakeholders
- Understanding customer usageto date and their purchased entitlements and enhanced solutions.
- Identifying customer needs, gaps, and potential catalogue recommendations.
- Performing reactive case reviews, identifying trends and problems.
- Catalogue awarenessfor recommendations.
- Understanding complex customer relationships, such as globals and shared TPIDs.
- Service offeringsinclude Azure Case Trending, Proactive Program Remediation, Identification of New Opportunities (INO), Unified Renewal Enablement, Pre (and Post)-Meeting Administration (PPMA), with a note that there are no current offerings for services 7 and 8.
- Service expansion indicates a need for determining usage of services and performing trending analysis, setting up CSAM for renewal discussions, and a daily brief/cheat sheet for CSAMs.
VIRTUAL MEDICAL ASSISTANT (SPANISH BILINGUAL)
Position Code: [F-SNAL]
Work Hours: 9:00 AM - 5:00 PM CST
Work Days: Monday - Friday
Salary: $5 - $8 per hour (depending on experience)
About the Company
We are a dedicated Nephrology practice committed to delivering exceptional kidney care with a patient-centered approach. Our team provides comprehensive support to ensure the best outcomes for each individual we serve.
Job Over
viewWe are hiring a full-time virtual assistant to serve as a remote receptionist.This role supports day-to-day administrative operations, patient communication, scheduling, and virtual care coordination. The ideal candidate is fluent in English and Spanish, has a background in healthcare, and can efficiently handle multiple responsibilities in a remote setting.
Key responsibilities in
- clude:Manage inbound/outbound calls, texts, and emails in English and S
- panishScheduling appointments, confirmations, and rem
- indersResponding to patient inquiries, follow ups and correspo
- ndenceCoordinating prescription r
- efillsCoordinate telehealth visits and manage related pla
- tformsMaintain and update patient r
- ecordsAssist with remote patient monitoring
- tasksUnderstanding basic medical terminology
QualificationsBackground in healthcare and relevant experience
Experience in chronic care management (Preferred)
Preferably a nurse or licensed professionalUnderstanding of medical terminologyStrong communication skills and the ability to manage multiple tasks efficientlyProficiency in Microsoft Excel, Google Sheets, Google Drive, and CRM systemsProficiency in EHRYourWay (preferred)
Technical & Additional Req uirements Technical RequirementsReliable computer with high-speed internet (minimum 10 Mbps)Noise-canceling headset and webcamQuiet, professional workspaceAdditional RequirementsNBI clearance, valid ID, and a short video introductionNo other clients during required
MEDICAL ADMIN ASSISTANT (BIL)
We are in search of a highly organized and detail-oriented Medical Admin Assistant to play a pivotal role in supporting healthcare providers and ensuring seamless operations within a medical office environment. The successful candidate will be adept at various administrative tasks, including data entry, appointment scheduling, records management, prescription refills, and patient insurance verification. Attention to detail, commitment to patient confidentiality, and adherence to HIPAA regulations are paramount for this role.
Key Responsibilities:
- Appointment Scheduling and Calendar Management: Coordinate and schedule appointments for healthcare providers and patients. Manage calendars to ensure efficient use of time and resources.
- Patient Communication: Facilitate communication between patients and healthcare providers, including relaying messages, scheduling follow-up appointments, and addressing inquiries.
- Documentation and Record Keeping: Maintain accurate and up-to-date medical records, including patient histories, treatment plans, and test results. Ensure compliance with regulatory standards and protocols for medical documentation.
- Billing and Coding Support: Assist in coding procedures and diagnoses accurately for billing purposes. Collaborate with billing department to resolve any discrepancies and ensure timely reimbursement.
- Medication and Prescription Management: Manage prescription refills, including coordinating with pharmacies and obtaining prior authorizations when necessary. Maintain medication records and ensure patients receive necessary prescriptions in a timely manner.
- Virtual Team Collaboration: Engage in virtual team meetings and collaborate with colleagues to coordinate patient care and administrative tasks effectively. Utilize virtual communication tools to facilitate seamless collaboration and information sharing.
- Data Entry and Organization: Input patient information, treatment plans, and other medical data into electronic health record (EHR) systems accurately and efficiently. Organize medical records and documentation to ensure easy retrieval and accessibility.
- Insurance Verification: Verify patient insurance coverage and eligibility for medical services. Communicate with insurance providers to obtain necessary authorizations and resolve coverage-related issues.
- Insurance Pre-Authorizations: Assist in obtaining pre-authorizations for medical procedures and services from insurance companies. Follow up on authorization requests and ensure timely approvals to facilitate patient care.
Requirements
- Proven experience in the healthcare industry.
- Proficiency in English communication, both written and verbal.
- Proficient in virtual office tools, EHR systems, and communication platforms.
- Strong customer service and critical thinking skills.
- Understanding of HIPAA regulations and the importance of patient data confidentiality.
- Strong problem-solving skills and ability to work with minimal supervision.
- Willingness to work in US time zones (PST, EST, CST).
- High school diploma or equivalent.
System and Work Setup Requirements:
- A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues.
- Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
- Headset/earphone with noise cancellation and webcam at 720p or higher resolution
- A designated, quiet, and well-organized workspace free from distractions to facilitate focused work
Benefits
- Permanent remote work setup
- Competitive starting rate paid in USD
- Internet Allowance
- Retirement Fund
- Paid US holidays
- Paid Vacation and Sick Leaves
TOWING DISPATCHERS
Global Pacific Support is looking for skilled and motivated individuals to join our team as Towing Dispatchers. As a Towing Dispatcher, you will play a vital role in managing and coordinating our towing services, ensuring that our customers receive prompt and high-quality assistance. The ideal candidate should have excellent communication skills, attention to detail, and the ability to thrive in a busy environment.
Responsibilities:
- Handle incoming calls from customers in need of towing services and gather necessary information such as vehicle type, location, and service requirements
- Input and manage customer information in the dispatch system accurately and efficiently
- Dispatch tow trucks and service personnel to customer locations based on urgency and availability
- Monitor the status of tow trucks and provide updates to customers regarding expected arrival times
- Communicate clearly with towing staff to ensure that all service requests are executed smoothly and efficiently
- Maintain thorough records of all calls, dispatches, and customer interactions
- Address and resolve customer inquiries and concerns professionally
- Collaborate with team members to optimize operations and enhance customer satisfaction
Requirements
- Previous experience in dispatching, particularly in the towing or roadside assistance industry, is highly preferred
- Strong verbal and written communication skills
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Proficiency in dispatch software and systems
- Capability to work in high-pressure situations and make quick, informed decisions
- Familiarity with local road networks and geography is an asset
- Flexibility to work in shifts, including nights, weekends, and holidays
- Commitment to excellent customer service and problem-solving skills
- Ability to work effectively as part of a team in a fast-paced environment
Benefits
Competetive Salary, Remote Position, Schedule Flexibility
INBOUND SDR, BRAZIL, REMOTE
- OTE (On-Target Earnings): $24,500
- Base Salary:$19,500
- Location: remote in Brazil
- Stock options
About Us
At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations. The UNICEF, Obama Foundation, the Alzheimer's Association, and many others leverage our platform for their online fundraising needs.
About The Role
As an Inbound Sales Business Development Representative (SDR) at Fundraise Up, you will be responsible for qualifying the inbound leads received through critical Marketing channels. You will work closely with Sales + Marketing to accelerate lead response times, improve lead qualification rates, and ultimately - achieve revenue targets.
Key Responsibilities
- Respond quickly and professionally to inbound leads received through various channels (email, website, chat);
- Qualify inbound leads to ensure they are high quality and Account Executive ready;
- Ensure leads that meet Fundraise Up “Self-Serve” criteria are provisioned technology access and are supported through their onboarding process;
- Maintain data accuracy with Fundraise Up’s CRM Salesforce;
- Provide feedback on lead quality to sales and marketing partners.
Skills And Qualifications
- 2+ years of Sales experience;
- Experience of working in a US company;
- Highly proficient in spoken and written English;
- Are results oriented with a track record in attaining the goals assigned to you;
- Are highly resilient and able to take “no” for an answer and move on to the next task;
- Have some familiarity with sales technology like Salesforce, Outreach.io, Salesloft, Gong etc.;
- Have a phone first mindset, live conversations are key to success;
- Are excited to begin a career in tech sales and curious about emerging technologies and startups;
- You have excellent oral and communication skills including writing, speaking, listening and cold-calling that show enthusiasm, energy, and poise;
- Have a phone-first mind set = ready to cold call and book meetings daily.
- Experience working with / selling into non-profit organizations
- A Bachelor's degree from an accredited University is strongly preferred
Benefits
- 30 days off
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
- English learning courses (50% reimbursement, up to $1,000 annually).
- Relevant professional education (50% reimbursement, up to $1,500 annually).
- Gym or swimming pool (50% reimbursement, up to $500 annually).
- Coworking (up to $250 monthly).
- Remote working.
- Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
APPLY HERE: https://boards.greenhouse.io/fundraiseup/jobs/4546940005
COLLECTIONS SPECIALIST
PANAMA POSITION
°FULL ENGLISH POSITION°
°FULL AVAILABILITY FOR DIFFERENT SCHEDULES°
About us:
Connect International, LLC is a leading near shore call center located in Panama City. With over 40 years of experience in the collection industry, we offer a range of specialized services including debt collections, quality assurance and monitoring, customer satisfaction surveys, administrative assistance, and more. Our team is dedicated to providing excellent support and solutions to our clients' diverse needs.
We are looking for self-driven and highly motivated people to join our company as third party and first party collection representatives.
The collector, focuses on making outbound and receiving inbound calls to be attended within the guidelines and goals established by the company. The agent is responsible for meeting monthly goals.
Required Skills
- Ability to communicate clearly, effectively and positively with the consumer as well as co-workers
- Ablility to create rapport with the consumer and able to negotiate
- Ability to solve problems and find appropriate solutions
- Collections experience is a plus
Why Connect International, LLC?
Joining Connect International means joining a team dedicated to excellence. Here, you'll have the opportunity to make a real impact, contributing to our continued success and growth. We offer a supportive work environment, opportunities for professional development, and competitive salaries.
Ready to Join Us?
If you're ready to take the next step in your recruitment career and make a difference with Connect International, LLC, we want to hear from you! Apply now and embark on an exciting journey with us.
To apply for this position, please keep in mind we will request you to have the following documentation ready to turn in the day of the interview:
- Updated English Resume
- Copy of ID front and back (Color copies)
- Updated Police Record
- Original Health Certificate.
- 2 pen signed personal recommendation letters. (NO DIGITAL OR SCAN SIGNATURE, NO FAMILY MEMBERS)
- Previous Job reference letter (Original, No copies, With color)
- 2 ID size photos
- Copy of high school diploma
CUSTOMER SUPPORT ASSOCIATE (SPANISH SPEAKER)
*Resume is required to be in ENGLISH
Location: LATAM Region
Team: Customer Department
Role: Customer Support Associate (Spanish Speaker)
Mode: Remote
About Respond.io
Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.
Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!
Role Description
At Respond.io, Customer Support Associates (Spanish Speaker) - Remote are pivotal to our company’s success. You will be the go-to resource for our valued customers to obtain clarification when needed, provide possible workaround and support any technical matters. In this role, your main priority is to drive excellent support and maintain customer satisfaction.
Responsibilities
- Deliver high quality support and operate as a safety net to customers of our SaaS product
- Communicate and respond varied technical solutions to customers in a team environment, using our shared inbox tool to assist customer's inquiries
- Resolve customer inquiries in a timely manner using full understanding of the product functions, features and customer environment
- Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
- Empower customers to self-serve and help users navigate our on-demand success resources
- Working collaboratively across a few teams - Customer, Marketing, Product and Tech to solve complex problems
Qualifications
- 2+ years of experience in a Customer Support role, preferably in a SaaS or IT company
- Excellent communication skills in English as well as listening skills and the proven ability to understand customer inquiries
- Ability to speak English and Spanish fluently is a Must
- Ability to clearly explain complex ideas verbally and in writing
- Ability to dig deeper to uncover customer’s true objectives
- High level of empathy – it’s important for our Customer Support Associate to be a good person to peers and customers
- Proactive individuals who take initiative and actively seek out opportunities to contribute and make a positive impact
- Exceptional ability to follow established processes and procedures with precision, ensuring adherence to guidelines
- Excellent organization and time management skills
- Teamwork mentality and willingness to assist wherever needed
- Requires minimal supervision
- Experience with video calls, voice calls, and live chat support
Here's what's in for you
- You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
- You will grow more here than you would anywhere else, that is a promise.
- Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
- We offer a highly competitive compensation package.
- You'll receive a medical allowance to support your health and wellness needs.
- Flexible working environment and working hours that fit your lifestyle, wherever you're based.
SPANISH TRANSLATION TEAM LEAD - LATIN AMERICA
Key Responsibilities
- Team Management: Lead, mentor, and support a team of translators and editors working with Latin American Spanish (es_LA).
- Quality Assurance: Ensure that all translations meet high linguistic and cultural quality standards.
- Project Coordination: Assign tasks, track progress, and ensure timely deliveries in collaboration with project managers.
- Process Improvement: Identify areas for efficiency improvements and implement best practices in workflow and quality control.
- Communication: Act as the main point of contact between the es_LA linguistic team and other departments.
- Training & Development: Provide feedback, training, and performance evaluations to enhance team capabilities.
Requirements
- Fluency in Latin American Spanish (es_LA) and English (both written and spoken).
- Proven experience in translation, localization, or content management, preferably in a leadership role.
- Strong organizational and project management skills.
- Familiarity with CAT tools, localization software, and industry standards.
- Ability to work under pressure and manage multiple projects simultaneously.
- Crypto experience is a plus.
PROCUREMENT/PRICING SPECIALIST
Position: Procurement/Pricing Specialist
Work Hours: Monday to Friday, 7:00 AM to 4:00 PM CST
Pay Range: USD 1,500 to 2,000 per month (depending on qualifications and skills)
Company/Client Overview:
A US-based manufacturing company
Key Responsibilities:
- Vendor Supply Chain Development: Strategically identify, qualify, and establish relationships with reliable vendors to create a robust and diverse supply chain.
- Vendor Onboarding: Facilitate the seamless integration of new vendors into the company's systems and processes, ensuring compliance with all relevant regulations and requirements.
- Pricing Negotiation and Procurement: Skillfully negotiate competitive pricing and contract terms with vendors to secure the best possible value for the company.
- Database Creation and Management: Develop and maintain comprehensive databases to track vendor information, pricing, and product availability.
- Project Pricing: Accurately calculate and analyze project costs, including materials, labor, and overhead, to provide competitive and profitable pricing proposals.
Required Skills:
- Strong English Communication: Excellent written and verbal communication skills in English to effectively interact with vendors and internal stakeholders.
- Excel Proficiency: Advanced proficiency in Microsoft Excel for data analysis, pricing calculations, and database management.
- AI Tool Experience: Familiarity and experience with AI tools to streamline processes, analyze data, and enhance decision-making.
- Proactive Vendor Engagement: Demonstrated ability to proactively identify, pursue, and engage potential vendors.
Desired Qualities:
- Interest in Health and Wellness: A genuine interest in health and wellness trends and products to better understand customer needs and market demands.
- Ingredient Knowledge: Ability to learn and understand the properties and benefits of various ingredients used in health and wellness products.
Client Interview Process:
- Initial interview with client
- Assessment for English proficiency, Excel proficiency, and typing speed
- Paid project (tentative)
CUSTOMER SUCCESS CONSULTANT
We are looking for a Customer Success Consultant in Argentina for one of our clients, which is is the world’s leading Translation Platform and was recognised as the “AI Localization Software Company of the Year 2024”.
This is a fully remote role, and the candidate has to be based in LATAM.
As a Customer Success Consultant, you will be the primary point of contact between the company and our customers. Your primary goal is to ensure customer satisfaction, drive product adoption, and identify opportunities for upselling or cross-selling. You will work closely with
cross-functional teams to address customer needs and contribute to the overall success of the customer base. You will play a crucial role in building long-term relationships, driving customer retention, and identifying opportunities for growth.
Scope of tasks
Relationship Building:
- Establish and maintain strong, long-lasting relationships with customers
- Understand customers' business goals and challenges to align product/service offerings with their needs
Account Management:
- Serve as the main point of contact for assigned accounts
- Monitor customer accounts, track usage, and identify opportunities for growth
Customer Advocacy:
- Encourage and facilitate customer advocacy, including testimonials, case studies and referrals
- Act as a voice of the customer within the company, providing feedback to improve products and services
Issue resolution:
- Proactively address and resolve customer issues or concerns
- Collaborate with cross-functional teams to ensure timely and effective problem resolution
Product Expertise:
- Develop a deep understanding of the company's products or services
- Stay informed about product updates and industry trends to provide valuable insights to customers
Renewal Management:
- Monitor customer accounts for renewal and work towards ensuring a high renewal rate
- Identify opportunities for upselling or cross-selling additional products or services
Continuous Improvement:
- Continuously assess customer data and analytics to identify trends, measure customer health, and predict potential issues
- Stay informed about industry best practices and trends
- Continuously learn and build expertise across XTM group products, services
and assigned customers
Requirements
- Proven experience in customer success, account management or a related role in the Translation and Localization industry
- Excellent communication, negotiation and interpersonal skills
- Analytical mindset with the ability to interpret data and trends
- Familiarity with CRM software, key sales metrics and CS tools
- Ability to collaborate effectively with cross-functional teams
- Self-motivated and self-disciplined to work successfully in a remote environment
- Enthusiastic and “can do” attitude
Interested? Please apply with an updated copy of your resume!
BILINGUAL CALL CENTER REPRESENTATIVE
UnifyCX is looking for an extraordinary Collections Representative to join our motivated and
ambitious team in San Pedro Sula, Honduras.
What Will You Do?
As a Collections Representative, you will manage the resolution and collection of outstanding
balances from a variety of clientele. Utilizing negotiation techniques and adhering to company
policies, you will work to recover balances in full or establish suitable payment arrangements. You will play a critical role in maintaining compliance with collection laws and ensuring positive
customer interactions.
Responsibilities
- Adhere to department work procedures and policies.
- Ensure compliance with federal and state collection laws, including FDCPA, FCRA, and UDAAP.
- Handle both inbound and outbound telephone calls effectively.
- Utilize negotiation techniques to resolve debts within company and client guidelines.
- Update file demographics and log accurate comments in the computer system.
- Professionally and effectively resolve customer complaints and issues.
- Provide outstanding customer service while de-escalating issues as needed.
- Perform additional duties as required.
Who Are You?
Education/Training/Experience
- High School diploma or equivalency.
- At least one year of collection experience, preferably in medical collections. o Strong knowledge of FDCPA and 3rd party collection techniques.
Skills
- Excellent verbal and written communication.
- Outstanding customer service and time management skills.
- Ability to work well in a team environment and follow instructions.
- Proficient in negotiation within company policies.
Personality & Approach
- Professional, career-minded, and open to varied workloads.
- Effective time management and de-escalation techniques.
Who We Are
UnifyCX is an emerging global business process outsourcing company with a robust presence in
the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We offer
personalized contact centers, business processing, and technology outsourcing solutions to
clients worldwide. For nearly two decades, UnifyCX has grown from a small team to a global organization that leverages cutting-edge AI technologies to enhance the customer experience and operational efficiency for our clients.
UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity
APPLY HERE: https://www.unifycx.com/careers?gnk=job&gni=8a78859e94d8da9001951e9b85184aa2&gns=LinkedIn&lang=en
CUSTOMER SUCCESS SPECIALIST
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
You need:
- English B2+
- Native Spanish
- Schedule flexibility
- Tech Skills
- B2B/B2C exp. preferred
- Immediate availability
You have:
- 1+ years of a solid experience as CSR/SDR, Tech support specialist, Trainer, S.M.E, Q.A, Supervisor, Data Entry, Back office, or temporal assignments for higher roles.
- Adaptability
- Flexibility
- Clear communication
- Presentation Skills
- Information Partnership
- Experience learning new technology and data
- Problem solving skills
- Excellent knowledge of MS Office programs
- Cloud knowledge is a plus
- Experience or willingness to work in a hybrid environment
You Will:
- Manage high volume of customer contacts and communications through phone and email each day
- Use contact search and productivity tools to verify contact information is accurate
- Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
- Develop a level of product knowledge to speak intelligently to customers and address specific objections
- Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
- Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
- Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
- Work with teams and management to promote a positive customer experience
REPRESENTANTE DE ÉXITO DEL CLIENTE
En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.
Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.
Sobre La Posición
Buscamos Representante de Éxito del Cliente para unirse a nuestro Equipo de Reclutamiento y participar en diferentes proyectos conformados por equipos multiculturales distribuidos por todo el mundo. Esta persona debe ser proactiva, orientada a los detalles y demostrar excelentes habilidades analíticas, así como trabajo en equipo y habilidades para realizar múltiples tareas. ¡Esta es una excelente oportunidad para aquellos profesionales que buscan desarrollarse en una de las empresas de más rápido crecimiento en la industria!
Actividades Principales
- Apoyar el proceso de abastecimiento que incluye la publicación de ofertas de trabajo en varias bolsas de trabajo, búsqueda de personal, uso de redes sociales, filtrado de CV y contacto con candidatos.
- Conocer los requisitos de cada vacante para realizar el proceso de headhunting de acuerdo a estas necesidades.
¿Qué Buscamos?
- 1+ año de experiencia laboral.
- Conocimiento del mercado de IT.
- Excelentes habilidades de comunicación.
- Gran capacidad de autogestión.
- Estudios en Recursos Humanos, psicología o carreras afines.
- Nivel avanzado de inglés.
Qué ofrecemos para que tu trabajo (y tu vida) sea más fácil:
- Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
- Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
- Hardware y software.
- Horarios flexibles
- Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
- Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
- Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
¡Únete a nuestro equipo global!
PROCESSING SERVICES AGENT
Are you a night owl with a passion for customer service and a knack for data analysis? Join our dynamic team and play a crucial role in ensuring top-notch service for our clients. If you have experience in Ecommerce, FinTech, or payments, and thrive in fast-paced environments, we want to hear from you!
Key Responsibilities:
CUSTOMER SUPPORT ASSOCIATE
Location: LATAM Region
Team: Customer Department
Role: Customer Support Associate (Spanish Speaker)
Mode: Remote
About Respond.io
Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.
Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!
Role Description
At Respond.io, Customer Support Associates (Spanish Speaker) - Remote are pivotal to our company’s success. You will be the go-to resource for our valued customers to obtain clarification when needed, provide possible workaround and support any technical matters. In this role, your main priority is to drive excellent support and maintain customer satisfaction.
Responsibilities
- Deliver high quality support and operate as a safety net to customers of our SaaS product
- Communicate and respond varied technical solutions to customers in a team environment, using our shared inbox tool to assist customer's inquiries
- Resolve customer inquiries in a timely manner using full understanding of the product functions, features and customer environment
- Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
- Empower customers to self-serve and help users navigate our on-demand success resources
- Working collaboratively across a few teams - Customer, Marketing, Product and Tech to solve complex problems
Qualifications
- 2+ years of experience in a Customer Support role, preferably in a SaaS or IT company
- Excellent communication skills in English as well as listening skills and the proven ability to understand customer inquiries
- Ability to speak English and Spanish fluently is a Must
- Ability to clearly explain complex ideas verbally and in writing
- Ability to dig deeper to uncover customer’s true objectives
- High level of empathy – it’s important for our Customer Support Associate to be a good person to peers and customers
- Proactive individuals who take initiative and actively seek out opportunities to contribute and make a positive impact
- Exceptional ability to follow established processes and procedures with precision, ensuring adherence to guidelines
- Excellent organization and time management skills
- Teamwork mentality and willingness to assist wherever needed
- Requires minimal supervision
- Experience with video calls, voice calls, and live chat support
Here's what's in for you
- You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
- You will grow more here than you would anywhere else, that is a promise.
- Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
- We offer a highly competitive compensation package.
- You'll receive a medical allowance to support your health and wellness needs.
- Flexible working environment and working hours that fit your lifestyle, wherever you're based.
CUSTOMER SERVICE REPRESENTATIVE
About the Role
We are currently seeking a Customer Service Representative (Weekend) to join our company. We are looking for someone who can offer solutions and ask discovery questions to help retain and upsell customers in a fun and exciting way; all while being enthusiastic about the brand. If you have a sales background and love talking to people we’d love to hear from you!
Role Objectives
• Drive a seamless customer experience that creates positive sentiment for our brand.
• Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers.
• Collaborate with our customer success and product teams to drive constant improvement.
• Maintain accurate records of customer interactions and steps taken to resolve issues.
• Deliver excitement and product knowledge in every interaction.
• Right-Fit the customer to one of our products and deliver exceptional customer experience.
• Recommend products to customers shopping and overcome objections presented on past purchases; exchange, returns.
Role Requirements
• This is a weekend role. You are required to work 4 hours at your convenience on both Saturday and Sunday.
• Experience with e-mail and Chat customer service.
• Experience with Gorgia is required
• Online/Virtual experience in a customer-facing role, preferably handling customer service, care, or success in e-commerce.
• Proven track record of delighting customers and exceeding their expectations.
• Proficiency with customer service software
• Ability to respond to customer questions using chat and email.
• Ability to collaborate across departments and teams.
• English C1 or above is required